At Cars24 we don't just accept differences, we celebrate it and support it for the benefit of our employees and customers!

CARS24 is a global used vehicle e-commerce platform with over US$1billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next competitor. Australia, along with Dubai, Saudi Arabia, and Thailand are priority markets. Join the business that's changing the way Australians buy and sell cars!

High volume business with huge growth opportunity!

About the role:

We are looking for a professional, friendly, multi-skilled individual to join us as our Finance and Business Manager to guide and help customers through their finance applications when they buy their car. You will be assisting customers navigate finance options at the time of check-out and will be screening and assessing customers to find them the best finance option while providing exceptional customer experience throughout the process.

The role is based at our Laverton North location, 5 days a week including Saturdays.

• Minimum 2 years experience as a finance consultant / broker / business manager, preferably in Asset Finance or car dealerships
• Cert IV in financial services (good to have) or equivalent and / or relevant tertiary qualifications
• Assessing customers' needs, creditworthiness and affordability using data shared by customers and from credit agencies
• Provide exceptional multi-channel (calls, emails) assistance to our customers through their finance application using your deep knowledge of car loan products
• Acting as a liaison between lenders and customers to help customers navigate through declines or requests for more information from lenders
• Acting as trusted advisor to customers looking to purchase other ancillary products such as Extended Warranty and tinting from Cars24
• Passion and go-getter attitude to achieve strong customer outcomes
• Excellent communication skills with ability to explain and resolve queries regarding financial products to customers
• Proven customer service background with experience in both inbound and outbound calls to customers
• Flexibility to work with new and changing technology platforms
• Attention to detail to make sure all I's are dotted and T's are crossed in the entire customer loan journey
• Be prepared to undergo a police and background check

• Competitive salary package
• Exceptional employee benefits!!
• OTE - $120k++ uncapped earnings (base + super + commissions)
• Employee Assist Program
• 6months Parental Leave
• Ground-up opportunity: build a big business from scratch and shape the strategic direction of the market, changing the way Australians buy cars
• Amazing people & network. You are not alone - we keep standards high for anyone who joins us here. We also have access to an amazing list of advisors and investors that we actively engage

Company Overview

RFI Global is the only global data and insights company focusing exclusively on financial services. We empower financial service leaders with the market intelligence they need to drive innovation and accelerate growth.

Partnering with the world’s top financial institutions, our expert team delivers tailored insights through a unique hybrid syndicated approach, drawing from over 200,000 consumer and 60,000 business interviews each year.

Role Overview

This is an exciting time for RFI’s Client-facing team, with an evolution of client success that will provide new growth in developing analytical skills and greater involvement in client solutions. Client Team is a function that is critical in influencing the overall customer experience, retaining our customers and expanding usage of our product suite and services. The Client Team fosters deep relationships with existing clients via product delivery relationships, understanding their business and needs, and delivering service and solutions to meet their challenges. Through these relationships, this role helps achieve the company's commercial goals.

This is ideal for a market research analyst who wants a more client-facing role with the opportunity to work across diverse client needs.

Key Responsibilities

Relationship

· Build strong customer relationships with clients and other key stakeholders through consistent account review and outreach. and act as their trusted advisor.

· Understand and gather business priorities from clients to ensure swift delivery of expected outcomes

· Ensure high levels of customer satisfaction throughout assigned accounts

· Capture customer experience and product feedback for RFI

· Detect and respond to key stakeholder changes within each customer

· Solicit customer references and case studies

Commercial

· Grow existing business by identifying cross-sell and upsell opportunities when there is alignment with RFI products and services that help customers achieve their desired outcomes

· Meet or exceed customer subscription retention goals by maintaining diverse data and insight use cases, leading to well-developed subscription business cases

· Management of account plans

· Management of contract renewal process

Client Process

· Complete planning and communication of client deliverables, including scheduling and communications with clients and their stakeholders, along with the RFI product team

· Identify customer challenges/friction and proactively suggest better solutions and strategies

· Ensure product and new feature adoption through customer communication and training

· Respond to and manage analytical queries

Collaboration

· Collaborating with client directors to plan each client's engagement across delivery, needs analysis, account planning, and client growth opportunities

· Collaborating with research experts in the product team to innovate towards client needs

To succeed in this role, you will ideally have:

· Experience working in market research or market data industry

· Proven experience working directly on client outcomes and servicing

· Curious interest in the financial services industry

· Impeccable communication and organization skills

· Ability to manage competing priorities

· Willingness to challenge the status quo

· A desire to work in a fast-moving environment

· The ability to work and communicate effectively

• Salary: Competitive
• Great opportunity to work with a global team
• 25 days annual leave + public holidays + birthday leave +2 charity days
• Flexible working arrangements
• Regular employee awards
• Monthly social events and breakfast
• Learning and development budget to help your professional growth
• Loyalty leave
• Perkbox

Apply for this job

Working at Melba Support Services (Melba)

·         We support people with disability to live the life they want.

·         We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.

·         Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.

·         Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.

About Melba

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value. Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first!

Melba won the 2023 National Disability Award for Excellence in Service Quality.

What is the Melba Way?

Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for people to live a fabulous life. The Melba Way' is how we go about doing this.

Each person is individual and unique.

The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day.

We do this one person at a time.

Position Purpose

To offer necessary assistance and support to individuals with disabilities, enabling them to live the life they want.

What you’ll be doing (Key accountabilities)

·         Engage with the person supported to understand their unique needs and preferences, supporting them in a safe way that is directed by them and that upholds their human rights.

·         Continually communicate with the individual in a way that is meaningful to them, including supporting a person’s use of alternative and augmentative communication systems when required.

·         Implement support plans tailored to individuals' needs, preferences, and interests, and report issues/concerns when they become apparent.

·         Utilise Person Centred Active Support to enable each person to successfully participate in everyday activities that are meaningful to them and of their choosing, including assisting individuals with various daily living activities, such as morning routines and evening preparations, personal care/hygiene maintenance, and household tasks such as shopping, cleaning, cooking, and laundry.

·         Implement Person Centred Active Support to assist individuals to develop and maintain social relationships by supporting attendance and participation in social events, recreational interests, work and/or education endeavours, and appointments of their choice.

·         Respect and advocate for personal choice and autonomy.

·         Administer medication and provide health supports (within scope of practice and training), as needed.

·         Where required and in agreement with each person, proactively and collaboratively engage and liaise with each person’s natural support network and other service providers to ensure continuity of supports for the person.

·         Actively participate in learning, reflective practice, staff meetings and supervision opportunities, to continually develop your professional knowledge and skills as a disability support practitioner.

Your Background (Skills and attributes)

·         Certificate IV in Disability (desirable, not mandatory).

·         Demonstrated experience in or a willingness to learn the skills required to provide personal care support to people in all areas of their lives.

·         A genuine commitment to the inclusion of people in their local communities.

·         Ability to network with a large range of people including members of the community.

·         Strong communication skills (language and literacy) with a demonstrated ability to maintain accurate and legible records.

·         Ability to take on responsibility and accountability to drive positive change.

·         Willingness to collaborate and build positive relationships to achieve common goals.

·         Can bounce back from setbacks to navigate challenges.​

·         Bring a flexible, positive, and self-motivated mindset to your interactions every day.

·         Commitment to, and preferably experience in, working effectively with people who have complex communication and support needs.

·         A current First Aid and CPR Certificate

·         A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).

·         The ability and relevant driver’s license to perform travel and work a variety of shifts, including weekends. Position may also require working active nights.

·         Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary.

Occupation Health Safety and Wellbeing (OHS&W)

·         Take reasonable care for their health, safety, and wellbeing and that of others.

·         Observe safe systems of work.

·         Report hazards, near misses and incidents in accordance with the agreed incident reporting system.

·         Contribute to a positive culture in relation to OHS&W and participate in consultative structures.

·         Follow OHS&W policies and procedures.

Inclusion at Melba

Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.

Want to kick-start your career? Join our outstanding retail team as a Store Assistant at ALDI! No retail know-how needed. We're looking for people with a positive attitude, a strong work ethic, and a willingness to learn!

Our stores are open every day, including weekends and holidays – there's never a dull moment with plenty of variety. We do supermarkets a bit differently, you’ll get to experience all areas of the store rather than just be in one area, giving you lots of variety.

Store Assistants are the backbone of our retail stores and keep our stores running by:

• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Being an expert in stock handling by making sure our products are in date and listed at the right price
• Creating eye-catching displays of our ALDI special buys
• Keeping the store tidy, organised and looking great

Who we are 

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. 

As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition. 

We are expanding our Sales team!  

Due to growth, we have a number of opportunities for results-driven Sales professionals to join our high performing New Business team. The Business Development Manager role will play an important role in helping us grow our footprint across Australia and have substantial commercial and operational impact on business’ supply chains. You will be immersed in a vibrant and fast-paced culture, working with some brilliant individuals, and receive generous earnings with our uncapped commission scheme. 

The ideal candidates will have experience in the logistics and supply chain industry looking to move into the sales space or have experience in sales with a strong background in lead generation, building robust pipelines and supporting in securing new business opportunities.

• Strategically identify new opportunities, developing call cycles and thoroughly qualifying leads & sales opportunities 

• Develop and maintain a multi-sector pipeline of new business opportunities and ensure ongoing management of your opportunity pipeline

• Deliver an exceptional sales process from lead generation to onboarding, with management support for closing complex opportunities 

• Ensure cross-functional knowledge of the efm operating model, offering a truly tailored solution to each prospective customer 

• Involvement in the onboarding of new customers to ensure smooth transition for all 

• Work closely and effectively with a range of departments and stakeholders  
   

What we’re looking for: 

• 1 - 2 years’ work experience in a comparable sales role or in logistics and supply chain management 

• Genuine passion for Sales and curiosity of business models, processes and workflows​ 

• Experience within a fast-paced and complex business environment 

• Proven success in sales and meeting KPI targets 

• Ability to work autonomously and get involved with all aspects of the business 

• Self-motivated and a natural drive to be your best and reap the rewards 

• Problem-solving skills – willing to challenge the status quo​ 

• Analytical with a strong commercial acumen​ 

• Confident communicator – written and verbal 

Why join efm Logistics?

• Attractive remuneration scheme, with uncapped earning potential. 

• Strong focus on regular and ongoing professional development training, enhancing skills and career progression 

• A dynamic and empowering culture, where we challenge each other to do it better 

• An opportunity to be part of an industry leader 

• Modern office space and technology 

• Company functions and team building activities, taking the time to connect with each other 

• Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally 

Are you passionate about creating positive experiences for students and their families? At Contour Education, we’re dedicated to supporting students throughout their educational journey, and our Customer Service Representatives are at the heart of delivering exceptional service every day.

If you’re empathetic, reliable, and love being part of a dynamic, people-focused environment, this part-time role, based at our Box Hill campus primarily, is your opportunity to make a difference.

Who Are We

At Contour Education, we’re revolutionising tutoring with engaging, small-group sessions that prepare students for success. We’ve been reshaping education since 2020, with over 5,000 students enrolled and 100+ team members having joined us on this exciting journey. Recognised as one of Australia’s fastest-growing startups for 4 straight years, we’re not slowing down!

The Role

What You’ll Do

• Support Students & Parents: Handle incoming enquiries via Missive and Podium about schedules, invoicing, rescheduling, and general information, ensuring quick, professional, and solutions-oriented responses.
• Oversee Campus Operations: Keep the campus running smoothly by managing administrative tasks, maintaining stock and equipment, and preparing classrooms to create a welcoming learning environment.
• Engage with Customers: Assist walk-in students and parents at the campus, providing support and information in a patient, empathetic manner.
• Maintain High Standards: Monitor and address any operational issues during classes, ensuring a seamless and enjoyable experience for everyone involved.

Who You Are

• A Great Communicator: You listen actively, show patience, and deliver clear, empathetic communication that leaves a lasting positive impression.
• Organised & Detail-Oriented: You juggle multiple tasks efficiently and ensure accuracy in everything from scheduling to record-keeping.
• Proactive & Adaptable: You’re quick to solve problems and flexible in managing the day-to-day demands of campus operations.
• Tech-Savvy: You’re comfortable using tools like Missive and Podium and eager to learn new systems as needed.

Why Join Contour?

• Meaningful Impact: Be a key part of a team that supports students in achieving their educational goals.
• Supportive Environment: Work in a collaborative and dynamic workplace where your efforts are valued.
• Diverse Role: Enjoy a mix of administrative, customer service, and operational tasks that keep things interesting.
• Flexible Hours: Fit work around your schedule with weekend shifts available.

If you’re detail-oriented, empathetic, and excited to contribute to Contour's mission, we’d love to hear from you!

Skill Requirements

• Above market rate compensation.
• Significant improvement in public speaking, team, and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your customer service and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Satisfying and fulfilling work that ultimately helps students thrive and succeed (it feels good when you help students enjoy their time at Contour, and do well at school!).
• Opportunities for career growth and long-term opportunities in a rapidly growing education company.

Administration and Office Management

• Act as the main point of contact for all admin-related enquiries for the PMVIC team and interface/seek guidance/escalate as required to the appropriate Turner & Townsend function (HR/IT or other).
• Ensure the smooth running of the PMVIC office day-to-day in collaborating with other Turner & Townsend teams and the wider CBRE office.
• Coordinate and support new project filing, set up project folders/MS Teams and other as required.
• Provide administrative support for printing/photocopying requests (Director-level), general correspondence (letters, reports and other documents) as directed.
• Assist the PMVIC team with basic IT requests and queries (including trouble shooting meeting room IT/AV) in conjunction with the local IT team member or TTHelpIT service desk.
• Manage and book staff travel arrangements (air, ground, hotel) maintaining cost-effectiveness and ensuring requests are issued minimum 2 weeks in advance (preference for 1 month in advance).
• Book GoGet, rental cars, couriers etc. as required to support project delivery.

People and Resource Management

• Manage preboarding/onboarding processes to ensure all activities (allocation of line manager/buddy, laptop setup, project allocation etc.) are actioned and new employees have a smooth first day.
• Coordinate inductions and orientations for new employees and familiarise them with Turner & Townsend policies/systems/platforms.
• Coordinate exit interviews for outgoing staff and manage Turner & Townsend property upon return (phone, laptop, access pass etc.).
• Maintain a current organisation chart for the PMVIC team capturing staff changes (new employees/resignations/promotions).
• Meet with Commission Managers and staff as required to review project resourcing and report changes to the Resource Team.
• Regularly maintain the resource tool and update changes to resourcing resulting from the Resource Management meetings and ensure that all data is accurate and current at all times.
• Attend Resource Management meetings and minute the actions/outcomes of the meeting.
• Support the leave request (and backfill) process and maintain a central register of approved leave for the PMVIC team based on weekly internal reporting from ANZ Human Resources.

Finance and Compliance

• Support with achieving and maintaining 'gold standard' compliance levels including regular reporting to the Management Team on PMVIC compliance metrics/trends.
• Coordinate with the Commission Manager on obtaining compliance documentation when securing new work (approvals/contracts/cashflows).
• Assist with creating new jobs in the Financial Management System (D365 and others as required) including work breakdown structures, agreed fee, cash flow etc.
• Assist with monthly invoicing ,manage and monitor timesheet compliance - actively follow up staff on outstanding timesheets impacting on T&M invoicing and overdue timesheets ensuring staff have no more than 1 month outstanding.
• Manage and monitor training/certification compliance - actively follow up overdue training on Advance and ensure all staff hold relevant certifications including white card etc.
• Update the Commission Manager tracker with the current status of all compliance items and filter for each Sector.
• Support the ANZ Business Management Systems team with PMVIC internal reporting requests and data cleansing/updating as required.
• Ensure compliance procedures and policies are maintained in line with Turner & Townsend business requirements.

This work required for the Design Engineering activities to provide on-site build support for electrical systems including fault finding and validation. In this active role, you will apply your demonstrated experience within our collaborative and vibrant team to promote sustained growth. This position provides a rare opportunity to work closely with OE customers on critical multi-year projects, allowing you to make a meaningful impact on our initiatives.

• Technical support for debugging and root cause evaluation of issued discovered on build.
•  Record anomalies in project onenote when discovered
•  Record all CAN traces and Bus queries as directed by the Systems Engineers Team.
• .Software and Configuration activities at End of Line.
• Fault finding and analysis during Proto build as directed by the team. 
• Supporting build site meetings and issue resolution workstreams.
• Support development and delivery of high quality Proto units.

SIXT Australia is on the lookout for a casual Vehicle Detailer to join the team in Melbourne Airport. 

As a Vehicle Detailer, you’ll meet SIXT Australia’s vehicle presentation standards, exceed customer expectations, and contribute to the successful daily operation of the location. 

Your key responsibilities will include:

• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer   
• Refuelling or recharging vehicles as required 
• Conducting basic vehicle maintenance and safety checks 
• Inspecting and recording vehicle damage   
• Moving vehicles around the location and between sites 
• Maintaining a clean and safe working area 

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world’s leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world-class engineers, operators, sales staff and vehicle repair technicians, developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.

Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.

Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet.

What you'll do

Join our team as a Field Operations Associate and be at the heart of our operations! Your role will be all about making sure our assets are safe and our customers are happy. Here’s a sneak peek into your fun and dynamic day-to-day activities:

• Use our high-tech GPS tools to find and rescue our stolen or lost assets.
• Track down and recover our assets around town, making sure they're where they belong.
• Help our customers who might have missed a payment with kindness and a smile.
• Search digital platforms like eBay to uncover and reclaim our assets – it's like a virtual scavenger hunt!
• Assist in checking bikes in and out at our local workshops, ensuring everything runs smoothly for our cycling community.
• Pitch in with delivery tasks, keeping everything on track and efficient.

In this role, every day is an adventure. Join us and be a key player in our lively, fast-paced team!

We're looking for someone who brings a mix of skills and a positive attitude to our team. Here's what you'll need to succeed in this role:

• Driver's License: You should have the ability to drive local company vehicles.
• Confidence: Be comfortable approaching private property to search for our assets.
• Empathy: Handle interactions with customers with care and understanding.
• Patience: Approach challenging situations with calmness and perseverance.
• Goal-Oriented: Thrive in a target-driven environment.
• Flexibility: Adapt to changing schedules and tasks with ease during evening work hours.
• Communication Whiz: Have excellent presentation and communication skills, both spoken and written.
• Detail-Oriented: Pay close attention to detail to ensure accuracy in all tasks.
• Team Player: Be willing to roll up your sleeves and help out in other areas of the business as needed.

If you have these qualities and are ready for a fun and rewarding challenge, we’d love to hear from you!

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

• Working with a switched on team that strives to make the streets greener and serve the rider
• A competitive salary (ideally looking for someone who can work 5-15 hours per week)
• Free access to ride your very own Zoomo e-bike!
• Free access to unlimited Wellbeing Support!

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

#LI-ONSITE

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso Service journey, where we are aiming to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for great Community Support Workers.

The Role

We’re on the lookout for experienced, reliable, dedicated, compassionate, and empathetic Community Support Workers to join us in a casual role, making a difference by supporting our participants in reaching their aspirations and leading fulfilling lives.

What you’ll be doing:

As a Community Support Worker at Incluso Services you will be working within the community to support the day-to-day needs of our participants such as providing personal care, meal preparation, domestic assistance, social support, transport, and personal development. You'll have the opportunity to forge strong connections with your participants, gaining insight into their needs, preferences, and goals. This understanding will enable you to provide tailored support, empowering them to accomplish what truly matters to them.

What you’ll bring:

• A passion for people and a genuine interest in responding to the needs of others.
• Strong communication abilities, both written and verbal, to effectively interact with individuals.
• Transferable skills in providing care with compassion, empathy, and resilience.
• Physical aptitude to perform various manual tasks with ease.

What we would like you to have:

• Authorised to work in Victoria.
• Valid Victorian Driver License
• An understanding of the NDIS, disability, and community services sector
• Certificate III Individual Support/Disability or studying towards the qualification will be highly regarded for these positions.
• Minimum 2-year industry experience
• Ability to actively navigate and adapt to change.
• Working with Children Check
• NDIS Worker Screening Check
• First Aid/CPR Certificate

Please note, our response times may be a bit slower during the holiday period, rest assured we’ll be back to address your needs promptly in early January. Thank you for your patience! 

What we offer:

• We offer an Employee Assistance Program for support and because time out is so important.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

An exciting opportunity has become available for a full-time Registered Nurse for a Clinical Care Coordinator position at Wattleglen in Sale, Victoria.

About us: Respect is a rapidly growing, not for profit, progressive, and purpose-driven aged care and retirement living provider that operates across Tasmania, Victoria, and NSW. Respect is known for the great care we provide to our clients and the supportive and respectful working environment for our employees.

About The Role: The Clinical Care Coordinator plays a crucial role in coordinating person-centered clinical care for residents, adhering to established policies, procedures, and professional standards. Working in collaboration with the Care Manager, the primary purpose is to concentrate on individual resident needs. This involves ensuring the existence of a current and well-documented Care Plan that effectively addresses residents' needs. The Care Coordinator also contributes to the review and delivery of the Care Plan with the support of the multi-disciplinary care team. Day-to-day reporting for this position is directed to the Care Manager or General Manager.

The Clinical Care Coordinator works in collaboration with the Care Manager to ensure effective coordination of resident care, including:

• Assists with the admission of new residents to the facility, ensuring that they are assessed.
• Assess the individual needs of residents and develop person-centered care plans in consultation with other healthcare professionals, ensuring that care is tailored to meet their specific needs.
• Collaborate with other healthcare professionals to deliver comprehensive care to residents.
• Communicate effectively with residents' families and health care providers, keeping them informed about their health conditions, care plans, and any significant changes or concerns.
• Maintain accurate and up-to-date resident documentation, including care plans, behaviour charts, medication charts, observations and/or incidents.
• Provide and assist with direct nursing care to residents, including and not limited to assisting with activities of daily living (ADLs), administering and managing medication, catheterisation, conducting observations and monitoring, and wound management.
• Actively participates in case conferences and relevant meetings
• Complete clinical assessments and reviews at required intervals and escalate as required, including COD status, daily wound care and fall management
• Undertake audits as required, including the Schedule 8 drug count
• Assist with pharmacy ordering as required
• Check alerts, overdue tasks and progress notes to ensure they are completed effectively and to standard
• Coordinate infection control measures are in place and ongoing risk reduction strategies are being implemented
• Assist with the investigation of clinical incidents and their close out as required
• Collate data and prepare information for reports as required

Essential:

• Bachelor of Nursing
• Current Australian Health Practitioner Regulation Agency (AHPRA) registration
• Nursing experience within a residential aged care facility, preferably at least 3 years of aged care experience.
• Experience of working cooperatively with multi-disciplinary care teams
• Strong clinical assessment, documentation and practice skills
• Effective communication and interpersonal skills
• Proficient computer and information management skills, including ability to use Microsoft and clinical software systems.
• Experience in a similar clinical care role
• An understanding of the aged care accreditation process
• Working knowledge of quality improvement programs
• Current Driver’s License.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• Long-term employment in a recession-proof sector.
• Learning, development, and growth opportunities.
• A healthy, supportive and positive workplace culture

Are you a skilled Administration and Roster Officer seeking fulfilling work in a nurturing environment that offers stable employment and growth prospects? Apply today and become part of our team at our facility in Portland, Victoria.

About us

As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a well-lived life, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The role

As the Administration/Roster Officer, you'll play a pivotal role in creating well-structured schedules and coordinating the perfect team to provide exceptional care to our beloved residents. You'll also have the opportunity to assist our General Manager and support our facility with various administrative tasks. Your key responsibilities will encompass managing office administration, reception, rostering, and other related support services.

The position is based at our aged care home in Portland, Victoria. The position is full time working Monday - Friday.

• Previous experience creating rosters is a must

• Coordinating sick leave replacements
• Coordinating shift allocations
• Providing administrative support to the Care Manager and Facility Manager.
• Well developed customer service skills.
• Strong written and oral communication skills.
• Exceptional organisation skills.
• Demonstrated problem-solving skills.
• Advanced computer and word processing skills.
  

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

· Competitive Salary + Super and entitlements.

· Maximize Your Benefits: Get Up to $18,550 in Not-for-Profit Salary Packaging Incentives per FBT Year!

· Unlock NFP Benefits: Enjoy Up to $7000 in Annual Tax Savings

· Meaningful work in a growth-driven organisation.

· A healthy and positive workplace culture.

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:

Respect - Treat all people with fairness and dignity
Care - Look after and protect the elderly, and each other
Teamwork - Encourage, cooperate, and build trust
Courage - Do the right thing, even when it’s difficult
Integrity - Be open, honest, and trustworthy
Innovation - Think differently to solve problems
Excellence - Drive quality to continuously improve

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso Service journey, where we are aiming to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for great Community Support Workers.

The Role

We’re on the lookout for experienced, reliable, dedicated, compassionate, and empathetic Community Support Workers to join us in a casual role, making a difference by supporting our participants in reaching their aspirations and leading fulfilling lives.

What you’ll be doing:

As a Community Support Worker at Incluso Services you will be working within the community to support the day-to-day needs of our participants such as providing personal care, meal preparation, domestic assistance, social support, transport, and personal development. You'll have the opportunity to forge strong connections with your participants, gaining insight into their needs, preferences, and goals. This understanding will enable you to provide tailored support, empowering them to accomplish what truly matters to them.

What you’ll bring:

• A passion for people and a genuine interest in responding to the needs of others.
• Strong communication abilities, both written and verbal, to effectively interact with individuals.
• Transferable skills in providing care with compassion, empathy, and resilience.
• Physical aptitude to perform various manual tasks with ease.

What we would like you to have:

• Authorised to work in Victoria.
• Valid Victorian Driver License
• An understanding of the NDIS, disability, and community services sector
• Certificate III Individual Support/Disability or studying towards the qualification will be highly regarded for these positions.
• Minimum 2-year industry experience
• Ability to actively navigate and adapt to change.
• Working with Children Check
• NDIS Worker Screening Check
• First Aid/CPR Certificate

Please note, our response times may be a bit slower during the holiday period, rest assured we’ll be back to address your needs promptly in early January. Thank you for your patience! 

What we offer:

• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We offer an Employee Assistance Program for support and because time out is so important.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

We are seeking dedicated Enrolled Nurses to join our team at Lyndoch Living, Warrnambool to provide exemplary nursing care to our residents. We have positions is available on a permanent part-time and full-time basis. Join our newly acquired facility in Warrnambool now!

The Organisation: As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect. Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The Position: As an Enrolled Nurse (EN) at Respect, you will be responsible for delivering safe and competent clinical nursing care to residents while adhering to the standards set by the Australian Health Practitioner Regulation Agency (AHPRA). You will work collaboratively with a multidisciplinary team to promote the health and well-being of our residents.

Key Duties & Responsibilities:

• Compile a comprehensive history from residents and/or family members to identify care needs by participating in resident admissions and ongoing assessments.
• Maintain a high level of documentation which accurately reflects care delivery.
• Complete ACFI assessments and documentation as required for the shift and contribute to the maximization of income.
• Assist to implement, contribute to and evaluate resident care plans as directed by your supervisor.
• Administer medications to residents and assume responsibility for correct ordering, storage and documentation procedures in accordance with the organisation’s policies and procedures.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

Essential:

• Successful completion of a minimum Diploma of Nursing or equivalent.
• Current registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• Knowledge of the Residential Classification Scale and Standards for Aged Care.
• Current National Police Certificate (or ability to acquire).

Desirable:

• Knowledge of the standards required by the government for the delivery of aged care.
• An understanding of the Commonwealth Aged Care Funding Instrument.
• Strong clinical and documentation skills.
• An understanding of the aged care accreditation process.

What we can offer you:

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• Long-term employment in a recession-proof sector.
• A healthy and positive workplace culture.
• Learning, development, and growth opportunities.
  

Our Purpose: To care for the elderly in our communities in an environment of respect, value, and belonging.
Our Values:
Respect - Treat all people with fairness and dignity
Care -  Look after and protect the elderly, and each other
Teamwork -  Encourage, cooperate, and build trust
Courage -  Do the right thing, even when it’s difficult Integrity -  Be open, honest, and trustworthy
Innovation -  Think differently to solve problems
Excellence -  Drive quality to continuously improve

The Corporate Finance Manager is a newly created technical accounting position and will be responsible for all aspects of the management, statutory and external financing reporting under Australian Accounting Standards (AASB / IFRS). 

Key Responsibilities include the following: 

Leadership and Team Management:

• Reporting into Head of Finance, you will lead the APAC finance team to meet operational requirements and promote professional development
• Collaborate with internal stakeholders, including marketing, operations, IT, and other functional areas, to support business objectives.
• Provide financial expertise and guidance to support decision-making and problem-solving across the organization.
• Build strong relationships with external partners, such as vendors, auditors, and regulatory agencies.

Financial Reporting:

• Oversee the preparation and analysis of financial statements, including balance sheets, income statements, and cash flow statements, in accordance with AASB or other applicable accounting standards.
• Oversee the month-end, quarter-end and year-end close processes, ensuring timely and accurate financial reporting to management, stakeholders, and regulatory authorities.
• Review financial reports and variance analysis to identify trends, anomalies, and areas for improvement.

Compliance and Controls:

• Coordinate external audits and address audit findings promptly.
• Implement and maintain internal controls to ensure the integrity of financial data.
• Implement and maintain efficient and effective processes to optimize productivity and minimize errors.

Accounts Receivable Operations:

• Oversee customer invoicing and partner with customer facing teams to resolve any issues or discrepancies.
• Develop and implement policies, procedures, and controls to ensure accurate and efficient invoicing and collection processes.
• Monitor accounts receivable aging reports and collections activities to ensure timely payment of invoices.
• Review credit terms and customer payment histories to maximize cash flow.

Accounts Payable Operations:

• Oversee the review and approval of vendor invoices, ensuring compliance with contracts and internal approval processes.
• Monitor accounts payable aging reports and payment schedules to optimize cash flow and minimize late payment penalties.
• Implement vendor management best practices to ensure compliance with contractual obligations and maximize vendor satisfaction.
• Review significant contracts to establish proper accounting treatment in accordance with Accounting Standards.
• Review and approve all weekly payments.

Cash Management:

• Prepare monthly cash flows, including providing forecasting suggestions on expected collections.
• Monitor bank account balances, execute cash management activities and aid the Head of Finance in managing banking relationships.
• Management of all financial and tax compliance including monthly, quarterly, and annual tax lodgements such as income tax, GST, PAYG, FBT, and payroll tax, as well as annual statutory financial accounts preparation and filings 

Working at Melba Support Services (Melba) 

• We support people with disability to live the life they want. 

• We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.  

• Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values. 

• Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships. 

About Melba 

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value.  

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first!  

Melba won the 2023 National Disability Award for Excellence in Service Quality. 
 
What is the Melba Way? 

 
Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for people to live a fabulous life. The Melba Way' is how we go about doing this.  

Each person is individual and unique.  

The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day.  

We do this one person at a time.  

Position Purpose 

Service Quality is paramount at Melba Support Services. The Outcomes Lead is responsible for the management of the day-to-day operations of a service site within Home and Living, including the financial performance. They will provide the required amount of support to assist people with disabilities to live a life that is personally fulfilling to that individual whilst also planning and coordinating the provision of direct staff support, and supervision of the staff assigned to support these individuals. 

hat you’ll be doing (Key accountabilities) 

• Work in accordance with Melbas Vision, Mission, Values, Human Rights, and Zero Tolerance. 

• Work in accordance with Melbas Policies & Procedures and Quality Framework, including reporting requirements.  

• Establish and manage the delivery of high-quality services to people with a disability in line with Melba’s Vision, Mission & Values.  

• Prepare required plans, reports, business cases and evaluations as required. 

• Manage risk in a manner that accords individuals dignity, choice and control.  

• Provide ongoing support and management to direct support staff and foster a workplace free from bullying and harassment. 

• Through role modelling and positive work practices, lead a team of staff in providing a high quality and person-centred services to the people we support to ensure that individuals’ physical, spiritual and emotional health is at optimal level.   

• To actively participate in the recruitment, induction, orientation and training of staff.  

• To develop, complete and update SIL quotes as required.  

• To attend NDIS review meetings if/when required.   

• To develop house rosters based on approved SIL quotes (with Outcome Manager approval prior to implementation).   

• To oversee and manage day to day property issues and maintenance requests.   

• To ensure all required documentation is current, accurate and up to date.  

• To develop agenda items for, and to lead regular staff meetings.  

• To seek and receive ongoing feedback from individuals and staff to ensure the continual satisfaction and improvement of service delivery.   

• To promote and adopt a PCAS (person centred active support) approach to assist individuals to be actively engaged in all areas of their daily lives.   

• To deliver supports and services in line with the principles of PBS (positive behaviour support).   

• Develop and maintain effective and strategic working relationships and networks with: funding bodies which includes the NDIS, regulatory agencies, partners and other service providers.  

• Respect and safeguard the Human Rights of people supported ensuring they feel safe, well and are free from abuse and neglect.  

• Build relationships and partnerships with other service providers that assist in creating opportunities for individuals accessing the service. This can include Clinicians, Consultants, Specialists, community-based organisations, funding bodies, regulatory agencies, and relevant business partners.   

• Maintain personal knowledge of relevant legislation, NDIS Service Standards and contemporary practices to support the role. One avenue is through professional development activities.  

• Role model high quality person centred practices to staff that demonstrates support appropriate to assist an individual to participate in their daily routines and achieve their chosen outcomes.  

• Organisation and supervision of staff around supported persons plans, programs and key outcomes, including day to day supervision, performance management and skill development. 

• Effectively manage, coordinate and support the development of skills within the staff team to ensure staff meet the individualised requirements of the individuals supported.  

• To effectively lead a team of staff to:  

1. Support individuals to develop and maintain family relationships, friendships and intimate relationships, 

1. Assist individuals to identify and pursue a broad range of social, educational, vocational and recreational opportunities that bring meaning and value to their lives. 

1. Support individuals to become recognised and accepted as valued and contributing members of their community. 

1. Support individuals to use their preferred communication method and/or receive support that encompasses their preferred communication method. 

1. Provide supports that ensure an individual’s health is maintained at an optimal level for that person.  

• Understand and monitor NDIS budgets for each person supported. 

• Ensure that the rostering of direct support staff is in line with each person’s agreed supports as set out in their Service Agreement and compliant with the Melba Enterprise Agreement. 

• Document and maintain relevant information in relation to a person’s supports and outcomes, including supporting the implementation of Personal Outcomes Measures (POMs) provided by Melba.  

• Develop and maintain effective relationships with individuals who purchase services and their families, carers or advocates. Respond to enquiries from people with a disability and their families about appropriate support options to meet their needs and desires which includes making appropriate referrals as necessary. 

• Other duties as directed by the Outcomes Manager. 

Your Background (Skills and attributes)  

• A track record of effectively leading teams of staff to perform their roles to a high standard and to provide innovative and progressive service delivery models.  

• An understanding of both physical and intellectual disabilities and other complex presentations (including mental health support).  

• A good understanding of Positive Behaviour Support (PBS) and person-centred practice. 

• Experience in supporting people with a disability and their families. 

• Ability to advocate on behalf of people with intellectual disabilities. 

• Experience in working effectively with people who have complex communication needs  

• Strong interpersonal skills and ability to form effective working relationships with colleagues, management, families and external bodies. Strong interpersonal skills and ability to form effective working relationships with colleagues, management and external bodies  

• Capacity to follow instructions, policies and procedures 

• Certificate IV in Disability or equivalent.

• A current First Aid and CPR Certificate. 

• A current NDIS Worker Screening and Working with Children Check. 

• The ability and relevant driver’s license to perform travel and work a variety of shifts, including weekends. Position may also require working active nights. 

• Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. 

• Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary. 

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration. 

Based in full-time position fixed-term 8-month hybrid.

This is an exciting opportunity for a creative and results-driven professional to join our highly skilled Central Marketing team as the New Customer Acquisitions Event Marketing Executive.

Working collaboratively across marketing functions, you’ll design and deliver innovative online and offline events aimed at generating Marketing Qualified Leads (MQLs) to fuel our business growth. Partnering with teams in customer insights, product marketing, branding, and operations, you’ll create engaging, high-impact events that make Civica stand out.

• You’ll take ownership of event planning and supporting communications campaigns: Conceptualising and delivering multi-touch campaigns that promote events and maximise MQL generation.

• Working with external suppliers, exhibition organisers and internal stakeholders to fulfil the requirements of complex event and campaign briefs.
• Collaborating with Marketing Operations to ensure timely and budget-friendly delivery.
• Running email, A/B testing and using insights to optimise participation and ROI.
• Analysing event performance metrics to refine strategies and enhance results.

This is an excellent career development opportunity for a marketing professional passionate about events, who thrives in a fast-paced environment and is ready to shape a role they can truly make their own.

• Proven campaign marketing expertise with a collaborative working style: experience, preferably in B2B tech/SaaS market.
• Proven expertise in delivering online and offline marketing events, ideally with international audiences.
• Strong project management and problem-solving skills with a track record of delivering on time and within budget.
• A creative mindset with a "test and learn" approach to continuously improve outcomes.
• Excellent communication skills to engage and influence stakeholders effectively.

At Civica, we’re passionate about what we do and the citizens we help to serve. If you’d like to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, this is your opportunity.

Join us to unlock your potential, grow your career, and make a real difference to people and communities around the world.

As a company, we’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.  

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: 

• Diversity & Inclusion: We’re all different—and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old. 

• Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career.  

• Giving Culture: We encourage you to "give back" with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice. 

• Flexible Work: We have the technology and tools to support you working in our hybrid environment.

Are you ready to transform data into impactful strategies that drive business success? At Montu, we’re revolutionising patient care and medical consulting through cutting-edge platforms. We are looking for an experienced Insights & Enterprise BI Manager to lead a team of analysts and harness the power of data to deliver actionable insights that shape the future of our business. 

What you'll do:

• Inspire Teams: Manage and mentor a high-performing team of analysts, empowering their growth and ensuring success.

• Drive S​​​​​trategic Decisions:  Analysing and interpreting complex data related to customer facing e-Commerce sites for our patient fulfilment platform (Umeds) and our medical consulting platform (Alternaleaf), providing actionable insights and recommendations to drive strategic decision-making.

• Enhance BI Systems: Maintain and enhance the BI environment in Looker, prioritise new BI requests, and deliver actionable insights.

• Collaborate at the Top: Engage with senior leadership, providing clear recommendations on metrics, OKRs, and business performance improvements.

• Deliver Results: Develop dashboards and reports that monitor key performance indicators and keep leadership informed.

• Lead Data Strategy: Develop and implement segmentation frameworks to better understand patient and pharmacy behaviors, driving retention and growth strategies.

• Manage Projects: Oversee the delivery of data initiatives on time and within scope, ensuring high-quality outputs.

Benefits

• Officially B-Corp Certified, a Certified Great Place to Work 2024 and 2023 Best Workplaces winner! 
• Competitive salary, free weekly lunches, awesome social events (including a social club – winery tours to museum tours), flexible working arrangements, and amazing headquarters in the CBD 
• Receive mentoring and coaching from industry leaders and plenty of opportunities for growth and promotion 
• Learning and development including internal and external training programs to build your career skills. 
• An inclusive and diverse workplace culture centered on health, wellbeing and fun. 
• The ability to salary sacrifice for their very own BlueRock shares 

• Gym membership after one year of tenure and mobile phone allowance after 6 months! 
• We have our very own BlueRock public holidays to give our people the day off, on us! 

For more amazing perks of working at BlueRock and employee benefits – head to our careers page! 

How to apply 

If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes, but don’t necessarily meet every single point on the job description – please still apply. We’d love to see if you could be a great fit and we can't wait to meet you!   

For any questions regarding this opportunity or if you require any adjustments to participate in this process, please reach out to [email protected]

For this role, only candidates with the eligible right to work in Australia will be considered. 

Please be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies.   

Even in 2024 it needs to be said, BlueRock is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status.     

• Permanent, Full-time 

• Flexible Work – Hybrid Working 

• Join a human rights, values-based Organisation 

• Access to Not-for-Profit Salary Packaging  
  

About Melba 

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value. 

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first! 

Melba won the 2023 National Disability Award for Excellence in Service Quality. 

About the Role 

The Head of Risk Management will lead the development and ongoing operation of strategic risk assessment frameworks and risk policy. This new role will foster a risk aware organisational culture that effectively manages risk and supports performance improvement through innovation, good governance, and best practice. 

 Through the provision of strategic leadership and technical support, the Head of Risk Management is responsible for ensuring a robust framework exists to assess enterprise or strategic risk and operational risk, so that an effective and consistent system is in place for risk identification, evaluation, mitigation, reporting, escalation, disaster recovery and business continuity. This position provides a strong focus on promoting a positive risk management culture, through active promotion and education of staff across all levels of the organisation. It is also responsible for the management of the Internal Audit program and Corporate Insurance program. 

Responsibilities 

• Risk Management Framework: Lead the development, implementation, and maintenance of a comprehensive risk management framework to address strategic, operational, and legislative compliance across the organisation. 

• Positive Risk Culture: Promote a proactive risk culture by championing awareness, delivering training, and embedding risk management practices across all levels of the organisation. 

• Risk Management System: Oversee the implementation and management of an enterprise risk system to centralise and streamline risk recording and monitoring. 

• Risk Advice: Provide expert, strategic, and operational risk management advice, including assessments, controls, and reporting to support organisational growth and safety. 

• Internal Audit (Commercial): Develop and coordinate a risk-based internal audit program with a commercial focus to ensure compliance, enhance accountability, and monitor the implementation of corrective actions across the organization. 

• Insurance: Manage corporate insurance coverage and claims to ensure comprehensive and cost-effective risk protection for the organisation. 

• Compliance & Policy: Monitor regulatory changes, maintain an assurance roadmap, and ensure policies and procedures align with risk management standards. 

• Business Continuity Plans: Develop, review, and implement business continuity and emergency management plans to ensure preparedness and resilience in crisis scenarios. 

Qualifications and Experience 

• Bachelor of Business or similar formal qualifications in Risk Management, or significant relevant experience in a similar environment/organisation.  

• Practical knowledge of Australian Standards pertaining to Risk Management systems. 

• Extensive experience at a senior level within the areas of governance, risk, compliance and audit, with risk management technology capability viewed favourably.  

• Alignment and commitment to Melba’s Mission, Vision and Values.  

• A commitment to drive the development and implementation of a positive and proactive risk culture across Melba. 

• Superior communication and influencing skills, with the ability to win hearts and minds across corporate and operational divisions of Melba.  

• Sound knowledge of good practice enterprise risk and compliance frameworks and processes and risk system capabilities, for large and complex organisations.  

• Demonstrated experience in interpreting legislation/regulations and developing policies, procedures and guidelines. 

• Good working knowledge of audit processes, business continuity management, obligation management, risk and compliance monitoring and reporting.  

• A proactive and ‘can-do’ attitude, with a willingness to work flexibly across program areas to achieve business outcomes.    

• Demonstrated ability to lead initiatives and present effectively to a variety of audiences. 

• The ability to prioritise workload and manage competing demands. 

You will also bring with you or be willing to obtain: 

• A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).  

• A current First Aid and CPR Certificate. 

• Full Australian Driver's License. 

• Evidence of COVID 19 vaccination status, including booster. 

Why Join Us?  

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!  

• Join a supportive and collaborative culture where your contributions make a real impact. 

• Enjoy onsite parking and other benefits. 

• Access to Not-for-Profit Salary Packaging.  

• Flexible work arrangements, with the ability to work from home or the office. 

Ready to Make a Difference?  

Click "Apply" now and submit your resume. We look forward to meeting you!  

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.  

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect. 

Universal Biosensors

Universal Biosensors (UBI) is a world leading, publicly listed Australian company (ASX:UBI) which develops, manufactures and sells biosensors for use in several industries around the world. Our biosensor technology has been used in more than 10 billion measurements for blood glucose monitoring and blood coagulation in diabetes and coagulation patients worldwide. More recently, we have pivoted our technology into non-medical products, including SENTIA™ for the global wine industry and PETRACKR™ for the veterinary domain. In addition, we continue to develop new applications for our technology within human health with the next generation of coagulation monitoring device, Xprecia Prime™ receiving FDA clearance in early 2024.

What you will do

UBI is seeking a highly motivated, passionate and driven individual to join our team. This role, reporting directly to the Global Head of Marketing, will be responsible for our revolutionary handheld wine analyzer, SENTIA™ (https://sentiaanalysis.com/) , developed to simplify and elevate the wine testing process for winemakers globally. By leveraging advanced electrochemical technology, SENTIA enables real-time, accurate analysis, helping winemakers make informed decisions throughout the winemaking process.

As the Product Specialist, you will drive optimization of the total Sentia solution and work with the product development team to develop new offerings (and/or improve existing) to expand the Sentia suite. Typical activities also include, key opinion leader development, customer-centric product development, and troubleshooting to improve existing offering.

Who you are

We are looking for a results-driven and proactive candidate who may be degree-qualified in Wine Science/testing background. You'd have at least 3 years' experience in wine-testing/making related roles. Your technical expertise in oenology/viticulture will blend scientific understanding with pragmatic analytical skills to excel in this role.

The role will perform (but not limited to) the following activities:

• Collaborate closely with R&D and winemakers/customers to continuously evolve SENTIA
• Foster community and advocacy for SENTIA with social media and other channels - champion SENTIA
• Undertake regular market research activities to identify trends and validate product enhancements
• Participate and contribute in the development of all sales & marketing initiatives, including trade shows and stakeholder presentations.

This role may be based out of HQ in Rowville, Melbourne, or fully remote in West Coast US (in/near wine regions preferred) you possess the ability to work autonomously, be customer-obsessed, detail-focused and data-informed – bringing experiences and skills such as:-

• Strong relationship and customer management skills
• Ability to derive clarity from ambiguity (opportunity, vision, strategy, roadmap)
• Sound capability in customer engagement, wireframing, user story writing, etc.
• Ability to influence and communicate effectively
• Solid learning agility and adaptability managing ongoing product development & delivery
• Intimate knowledge of the winemaking industry
• Proven ability to execute targeted marketing strategies
• Ability to build relationships and solve problems remotely

You will possess key qualities such as:-

• Strong work ethic, positive attitude and high degree of self-motivation
• Well-developed professional network
• Effective time management and prioritisation skills
• Resilient, positive and not afraid of hard work
• Demand success of yourself!

You will be working in an exciting industry segment with competitive sales incentives and partnering with global teams.

• Exposure to C-level leaders and decision makers
• Family-friendly Flexibility
• Employee Assistance Program
• Novated Leasing

This is a unique opportunity to make a leap with a strong and successful business for someone who understands what the wine testing methodologies are and why they are performed. If you feel this is the type of opportunity you've been looking for, let's do it! Please apply with your current CV, highlighting your relevant skill sets!

Note: This opportunity is open to candidates located in Melbourne Australia and with the full permit to work in Australia. OR located in West Coast US, in/near wine regions.

• Responsible for the management of all group bookings of 10 rooms or more.
• Handle enquiries for group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe.
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the Manager is informed of any guest feedback.
• Perform all reservations duties including making and entering reservations.
• Prepare group information sheets (group movements) and briefing of Hotel Stakeholders prior to arrival of group.
• Ensure a clear line of communication with other departments for special requests or other reservation-related matters.

Are you ready to make an impact in the world of recruitment? Join us as a Talent Acquisition Specialist and play a key role in shaping our workforce. In this dynamic role, you’ll collaborate with our Talent Acquisition Lead and Divisional TA Manager to deliver exceptional recruitment solutions that attract top-tier talent.

What You’ll Do:

• Partner with stakeholders to understand workforce needs, build talent pools, and source both active and passive candidates.
• Manage end-to-end recruitment, including creative job ads, application screening, stakeholder advice, interview coordination, and feedback delivery.
• Craft targeted, compelling advertisements that showcase our employment brand and appeal to the best candidates.
• Ensure every candidate enjoys a seamless and positive recruitment journey.
• Shortlist, recommend, and negotiate with key stakeholders to ensure the perfect match.
• Report on recruitment progress and outcomes to drive continuous improvement.

You’ll have the support of a dedicated Talent Acquisition Administrator and a wider team to help you succeed in this fast-paced, rewarding role.

As our Executive Assistant, you will be providing professional, strategic and administrative assistance and support to the Chief Customer and Commercial Officer and Chief Technology Officer based in Melbourne. This demanding position offers a unique opportunity to contribute directly to the success of NEXTDC by providing seamless support while also driving operational excellence.

Day to day duties will include the management of complex executives’ schedules, appointments and travel arrangements. You will be responsible for preparing strategic presentations, managing email campaigns, handling expenses and supporting the execution of events. This role requires the ability to anticipate needs, proactively solve problems and support cross-functional teams, ensuring our executives can operate at their highest level. You will be working and collaborating with a talented team of strategic Executive Assistants based across Sydney and Brisbane that have our leadership teams support to drive our company’s growth and success.

In addition to executive support, you will be a key figure in ensuring the smooth operation of our office environment across multiple Melbourne locations (Port Melbourne, Tullamarine and West Foostscray). Your responsibilities will include overseeing office supplies, managing catering for executive meetings, guest and customer meetings and when required, being first point of contact for any office-related needs, ensuring a welcoming and efficient workspace.