As a Contractor Interpreter, you will be integrated into our close-knit team of Kairros Consultants who work with and support people who have sustained a psychological or physical injury in the workplace. Your interpreting services will be focused on medical/healthcare dialogues. We specialise in working with culturally and linguistically diverse clients and as such, we are looking for NAATI Certified Interpreters for Hindi language. 

Depending on location, we have both tele-interpreting and face to face interpreting available. 

About the opportunity

Join our Global Operations Team as a Customer Support Team Lead in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting to the Senior Manager, Software Support, you'll help us drive engagement, excellence, and a focus on building relationships with our customers and colleagues, whilst meeting and exceeding service levels agreements for the resolution of support tickets. You'll also lead a team of Software Support professionals to meet the needs of our customers on software related enquiries. 

Some of the other responsibilities include:

• Manage a small offshore & regional team of customer support advisors in the delivery of software customer service   

• Collaborate with engineering peers to provide customer resolutions within agreed SLAs, advocating customer needs to effectively prioritise support ticket resolution  
• Partner with leadership and commercial teams to identify and plan essential work in the context of software support  
• Ensure that the team adheres to regional policies within software support for Xplor products  
• Contribute to frameworks and internal resources to support the resolution of technical issues within your team  
• Periodically review software support log(s); track performance and identify trends, anomalies, and opportunities for improvement  
• Proactively engage and upskill yourself in new iterations of the software along with your team  
• Find new ways to reduce the average ticket turnaround time and improve SLAs  
• Optimise, standardise, and manage Support metrics across all channels (call centre, online chat, email) to ensure customer satisfaction, and report statistical performance levels 

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

We’re looking for a Strategic Product Consultant to support the specialisation of our Financial Management product category. In this role, you’ll leverage your consultative mindset, knowledge of the construction industry and Procore’s software platform to provide our customers with best practices for adopting and utilising the Procore platform. You’ll partner with Implementation and Customer Success Managers to supplement customer training with industry technical knowledge of cloud-based software and Procore platform expertise. In addition, you will also collaborate with industry stakeholders to identify issues and industry needs while working with the Product and Marketing departments to innovate upon our software offering, improve customer utilisation, and communicate enhancements to the industry. Successful candidates are curious and passionate technology enthusiasts and promoters of modernising the construction industry through technological advancement.

This position reports to the Senior Manager, Strategic Product Consultants, APAC and is based in our Sydney office or works remotely from an Australian location. This is not an independent contractor position. We’re looking for someone to join us immediately.

What you’ll do:

• Work with Implementation Managers to develop customers into Procore experts and evangelists through training and consultation.
• Conduct group training webinars and in-person sessions to educate customers on Procore tools.
• Leverage knowledge of the construction industry to improve customer business processes in Procore and across the customer’s entire organisation.
• Leverage knowledge of the Procore platform to consult and create solutions that meet customer requirements.
• Provide the highest level of service and education to Procore’s customers through clear and effective communication.
• Foster a positive team culture by onboarding, training, and mentoring team members.
• Collaborate with all levels of the Procore organisation to develop best practices and drive Procore’s evolution as a market leader.
• Leverage industry knowledge and collaborate with industry stakeholders to identify local needs within the Procore Platform while working with Product and Marketing to innovate upon our offering, communicate enhancements and improve customer utilisation.
• Develop a mastery of Procore’s product offerings, business model, services, emerging technologies, and Customer Success best practices.
• Up to 30% travel to customer sites (may include domestic and international), industry events, and other Procore offices.

What we’re looking for: 

• Construction industry professionals with a curious mindset who are passionate about driving industry change through technology. 
• Construction industry professionals with 5+ years of experience looking to transition into a fast-paced software training and advisory role.
• Previous experience as Contracts Administrator, Project Engineer, Assistant Project Manager, Project Manager or similar with direct industry experience. 
• Experience with procurement, schedule/program, and construction financials incl. managing contracts, budget, retention, progress claims and variations. 
• Experience with take-offs, estimates/proposals, tender/bid management and tender/bid levelling, and buyout and contract negotiations.
• Experience with contracts (lump/stipulated sum, cost plus, and guaranteed maximum price - GMP, Design and Construct - D&C), variations, and invoicing with architects, engineers, head contractors, subcontractors, and/or vendors.
• Experience establishing SOPs preferred
• Training or software support preferred
• Experience using Procore preferred

You’ll need to be team oriented and flexible, with a really good approach to electronic repair and troubleshooting. You’ll be cross-trained on our products and you’ll be expected to follow complex schematics in isolating issues and in assembly.

The day-to-day

You’ll be resolving issues, troubleshooting, installing, servicing, and repairing equipment at customer sites. That includes working on some special high-visibility projects and following up with customers.

You’ll also be expected to:

• Meeting daily service and repair needs and drive customer satisfaction
• Install, repair and maintain equipment in the field; providing customer training as required
• Document all inspections, maintenance, and repair work
• Reviews all logs for open issues and prepares formal reports to customers
• Assesses product and equipment performance and recommend modifications or improvements

You’ll be working primarily with Trace and X-ray equipment, and work closely with colleagues and Technical Support staff. This is a role that requires some travel, and may also require the ability to work outside of normal business hours.

This is a Fixed term contract role for 2 years.

This role will have the rotating roster.

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