• Unit Pricing: Ensure accurate and timely calculation of unit prices for the funds, working closely with other teams to validate pricing methodology and underlying asset valuations.
• Cash Reconciliation (including support to BDMs to monitor investor cash flows): Perform cash reconciliation for the funds, ensuring all cash transactions are accurately recorded. Collaborate with Business Development Managers to monitor investor cash inflows and outflows, ensuring all investor transactions are processed and reconciled.
• Drafting Drawdowns/Distributions Notices: Prepare and issue drawdown and distribution notices to investors, ensuring clarity and accuracy in all communications regarding capital calls or distributions.
• Invoice Payments: Manage and process invoice payments for fund-related expenses, ensuring timely payment and proper documentation in accordance with internal procedures and financial controls.
• Updating Database for Performance Calculations: Maintain and update the performance database with relevant data for accurate performance tracking and calculations. Ensure data integrity for portfolio and fund performance assessments.
• Preparation of Investor Reporting Obligations including ESG Reporting: Assist in the preparation of regular investor reports, ensuring compliance with reporting obligations. Prepare ESG reports and provide transparent fee disclosures, ensuring investors are fully informed.
• Working with External Administrators: Collaborate with external fund administrators to ensure smooth operations, including fund valuations, NAV calculations, investor communications, and adherence to regulatory and compliance standards.

• Oversee financial management of several infrastructure funds: Responsibility for the financial oversight and strategic management of multiple infrastructure funds, ensuring optimal fund performance, risk management, and adherence to financial objectives.
• Prepare Fund Financial Reporting: Lead the preparation of detailed financial reports for each fund, ensuring they are accurate, timely, and in compliance with applicable accounting standards and regulations.
• Manage the Funds' Tax Reporting: Oversee and manage the tax reporting process for the funds, ensuring accurate and timely filings, compliance with tax laws, and optimisation of tax strategies.
• Quarterly Reporting: Coordinate and produce quarterly reports for investors and stakeholders, highlighting key performance indicators, financial results, and any significant developments within the funds.
• Unit Price Review: Regularly review and calculate the unit price for each fund, ensuring accuracy and transparency in the pricing process while reflecting the true value of the underlying assets.
• Manage Annual Audit Process: Lead and manage the annual audit process for the funds, working closely with external auditors to ensure all financial records are accurate and comply with relevant auditing standards.
• Compliance Reporting, including GS007: Ensure all compliance reporting requirements are met, including adhering to regulatory standards such as GS007, and managing internal processes to ensure consistent compliance across the funds.
• Distribution Calculation: Oversee the accurate calculation of distributions to investors, ensuring they are in line with the fund's distribution policies and performance, and that all distributions are made promptly and accurately.

We have a great opportunity for an Operations Analyst to join our Customer Solutions Team.

This is a key role focusing on the internal processes, tools and systems that enable our customers and other stakeholders to interact with us effortlessly.

Responsibilities & Requirements

• Work closely with your relevant Sales Team to understand how their strategy/activity links to our focus on increasing customer satisfaction.
• Analyse customer feedback and participate in customer site visits to understand their frustrations and pain points and use this information as a means to identify opportunities for improvement.
• Review all relevant customer feedback and ensure any negative feedback followed through to resolution.
• Regularly analyse Customer Satisfaction Index (CSI) results for your line of business and report on findings to sales.
• Ensure that any anecdotal feedback received is recorded in the appropriate system.
• Gain an in depth knowledge of the customer segments, customer behaviours and interactions with sales teams and Viva to identify opportunities for improvement and to become a fully trusted business advisor.
• Understand the full Offer to Cash end to end workflow so that you can contribute as a subject matter expert and support the shaping of the strategy for your sales team.
• Work closely with the Business/Systems Analysts to ensure that the data required for you to make decisions is received accurately and in a timely fashion.
• Increase sales team productivity by reducing the amount of time spent on administrative tasks, by optimizing or automating the identified activities.
• Communicate any changes to projects quickly to mitigate any rework or risks.

Assist in increasing the Customer Solutions Team brand by communicating well, helping others and sharing good news stories with the business

We currently have a new opportunity for a Senior Software Engineer to join our team. In this role, you will be responsible for designing, developing, and maintaining high quality software products and solutions that support our business operations.

You will work closely with cross-functional teams to identify and prioritise technical solutions and product enhancements. You will help to drive and deliver the continued development of those technical solutions from concept to launch.

What you’ll do: 

• Design, build, and deploy cutting-edge full stack web applications that push the boundaries of technology.
• Work closely with a dynamic technical team to launch exciting new features and maintain application quality.
• Transform stunning designs into functional visual elements while ensuring code integrity and security.
• Thrive in an Agile environment, continuously learning and applying new skills to drive success.

Our data team has expertise across engineering, analysis, architecture, modeling, machine learning, artificial intelligence, and data science. This discipline is responsible for transforming raw data into actionable insights, building robust data infrastructures, and enabling data-driven decision-making and innovation through advanced analytics and predictive modeling. 

Responsibilities:

• Work closely with the Data Analyst/Data Scientist to understand evolving needs and define the data processing flow or interactive reports.
• Discuss with the stakeholders from other teams to better understand how data flows are used within the existing environment.
• Propose solutions for the cloud-based architecture and deployment flow.
• Design and build processes, data transformation, and metadata to meet business requirements and platform needs.
• Design and propose solutions for the Relational and Dimensional Model based on platform capabilities.
• Develop, maintain, test, and evaluate big data solutions.
• Focus on production status and data quality of the data environment.
• Pioneer initiatives around data quality, integrity, and security.

Lead a team of Claims Consultants and Service Officers to deliver exceptional claims handling and a market-leading customer experience. This role focuses on:

• Ensuring strong operational disciplines, portfolio management, and stakeholder engagement while managing risk and compliance.
• Driving a culture of process improvement and embedding best practices in claims handling.
• Resolving escalated issues and delivering outcomes aligned with TAL’s Claims Philosophy.
• Contributing to key projects and maintaining up-to-date knowledge of industry guidelines, processes, and policies.

Make a real impact by leading with excellence and fostering continuous improvement.