About the role:

Are you looking to kickstart your career in SaaS? Want to work with an incredible team, learn the ropes and grow your sales career in a flexible environment that has structure and stability? If so, this opportunity might just be what you've been looking for.

We are looking for a talented, passionate, and motivated individual to join our go-to-market team as a Sales Development Representative (SDR), taking accountants and bookkeepers on a journey to move their traditional methods of client engagement to a business-critical platform that offers their customers sleek and professional branded experiences, automating large parts of their business including invoicing, payments and workflows. 

As a Sales Development Representative, you'll play a key role in our marketing and sales efforts by developing a qualified pipeline of leads that result in more product demos for our sales team. 

Your main objective is to get prospective customers excited about what we're doing and schedule product demonstrations with our Sales team. You’ll be an integral part of helping the company build a strong pipeline of qualified opportunities and grow its revenue while being the face of Ignition in the professional services industry!

Role location:

We are open to candidates located in Sydney, Melbourne and Brisbane. At Ignition, it's up to you to decide whether you want to work fully remote, in-office or a mixture of both.

What your day to day will look like:

With an established brand presence and a full pipeline of new business, your primary responsibility will be to engage, nurture, and get prospects excited about what we’re doing–scheduling product demonstrations for them with our sales team. 

You'll be an integral part of helping the company build a strong pipeline of qualified opportunities and grow its revenue:

• Be the face of Ignition via phone and email and to make a great first impression with our prospects by demonstrating strong knowledge in key areas such as product, competitors, industry, and more (you'll be thoroughly trained on this!)

• Qualify leads and advance them to the next step in our company's sales cycle

• Being Comfortable and excited by converting outbound activity into new business

• Get excited by turning outbound activity into new business by searching for, and engaging with prospective clients via our database (Hubspot), Linkedin, Apollo etc

• Partner closely with our Inside Sales team to ensure strong communication and proper handoffs

• Participate in industry trade shows (travel opportunities!) to represent Ignition

• Be a product knowledge expert and successfully overcome prospective customer objections

• Actively look for opportunities to improve and optimise our sales processes

• Become a master of our technology stack (Hubspot, Gong, Zoom) to learn foundational skillset for SaaS sales

A member of the Global HSE Team and reporting directly report to the Manager HSE Systems, this role is responsible for leading the delivery of BlueScope’s HSE reporting, data assurance, communications and associated activities and provides meaningful and targeted data and information reports and disclosure to internal and external stakeholders.

Responsibilities include:

• Coordinating and developing internal and external HSE reports including Dashboards, QBR, Sustainability Reports, BSL results and  Worldsteel
• Coordinating HSEC and ELT meeting agendas and paper submissions
• Managing HSE data verification and assurance. Ensuring relevance of information, driving continuous improvement, as well as the awareness of any potential deficiencies
• Managing the 2L Group HSE Awards Programs and any external HSE submissions (e.g. Worldsteel). Support 1L Business Units HSE for alignment and consistency
• Integrating and aligning H&S,  Environmental and Process Safety data verification and assurance processes with Sustainability Governance Framework
• Ownership of HSE Reporting standards and associated tools; ensuring they are maintained and reviewed with stakeholder for continuous improvement
• Providing subject matter expertise to the business in the area of HSE reporting including having a deep interest and understanding of global HSE reporting standards, emerging practices, innovations and processes

This role can be based in our Melbourne CBD, Wollongong or Brisbane office with occasional domestic and international travel.

Who is mod.io?

mod.io is the world’s most trusted platform for the creation and discovery of fully cross-platform User-Generated Content (UGC) and mods in video games. 



Many of the industries most innovative and successful games have UGC at their core. We’re talking about Counter-Strike, DotA, and PUBG. These games have become house-hold names and that same innovation is what drives us.

 We are a fast-growing, early-stage startup, backed by leading video game venture capital firms including LEGO Ventures, Tencent, and Makers Fund.

Our mission is to connect game studios and publishers with their communities by harnessing the power of UGC. And we’re doing it; our platform is embedded in over 150 games, including some of the biggest and best games in the world. Games like Deep Rock Galactic, Snowrunner, and Dying Light 2, and we support over six-and-a-half-million monthly users.



What is the role?

We are looking for an experienced PHP engineer to join our team. You will be responsible for developing and supporting the mod.io REST API.

Your responsibilities include:

• Understanding the technical requirements of game developers, mod creators, payment providers and stores.
• Helping define the solution architecture.
• Working alongside our frontend, API and integration development teams to understand, define and develop our REST API to fit their needs.
• Designing the APIs to ensure content remains synced and design a system that games can hook into for updates.
• Testing and implementing your APIs.
• Ensuring the APIs are scalable and secure - your API will be used by thousands of concurrent players all around the world.
• Keeping your house clean, your code may be open sourced on Github and must be well documented for our community to fork and adapt as they need.

Why work at mod.io?

We’re very ambitious in what we want to achieve as a company, and we work closely together to achieve our goals.

• We’re transparent and honest, and our focus is on getting things done in the most efficient way possible - if something is slowing us down, we want to know about it and fix it.
• We’re a small team with 30 people globally. This means there are always opportunities both to shape your role and also how we do things.
• We offer maximum flexibility - This role is based in Melbourne, you can work from home (WFH) or enjoy all the perks of our brand new office in Prahran.
• We provide a competitive salary and equity in the company
• We value the career development of our people; we look to hire within when opportunities arise, and provide mentorship and support for all our team.
• We’re very proud that we have a safe, transparent working environment where everyone is welcome, and we encourage people from all backgrounds to apply for jobs with us.

What are we looking for in candidates?


We are looking for humble, enthusiastic, self-starters who take ownership over what they create and will help us shape and improve the company. Even if you don’t match the qualifications exactly, if you’re confident you can do the job, or can grow into the role, please throw your hat in the ring.

For this role, we need someone who is passionate about developing and maintaining high traffic web services, with great problem solving skills and an eye for detail.

We are looking for an experienced Senior PHP Engineer with:

• 5+ years PHP experience working with Laravel.
• Experience with NoSQL key-stores such as Redis & relational databases (MariaDB, MySQL).
• Experience with data modelling for high throughput database activity and a strong understanding of which workloads and data access patterns are scalable and what datastore the data should reside in.
• An ability to write clean, robust and reusable code, as well as mentor and review the code of other backend engineers
• A strong understanding of RESTful API’s.
• Familiarity with Amazon Web Services’ such as S3, Lambda, SNS, SES, SQS, EC2, RDS.
• The ability to take a concept from design to a functional, usable release.
• Confidence in your ability to lead a project from start to finish with little oversight from senior team members.
• An excitement to dig in and experiment, with real attention to detail.
• A hunger to own your code, improve your craft, and create a kick ass experience for millions of gamers along the way.

It would be awesome if you also have:

• A passion for video games and an understanding of the unique challenges UGC presents us and similar businesses like Youtube and Steam.
• Familiarity with Frontend development
• Familiarity with Vue.js
• Experience with Swagger/OpenAPI

How do I apply?

This is a full time role. You can work remotely or from our office in Prahran, which is near Melbourne in Victoria, Australia.

If you fit the criteria and the job description sounds exciting, then please click the application button and provide:

• Your CV
• A cover letter outlining how you meet the criteria

If you don’t think you’re right for this role, but you’d love a role at mod.io, please fill in our Expression of Interest form.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)

As Technical Lead, you will primarily be responsible for improving the effectiveness and efficiency of the usage of IT systems. You will contribute to conversations and decisions around the most effective platform for operations and will report to the Team Leader.

**To be eligible for this position you will need to hold Australian Citizenship or Permanent Residency.**

What you’ll bring

Extensive knowledge of and experience with Active Directory relating to:

• Management and best practices
• Security
• Troubleshooting
• Architecture
• Backup and disaster recovery
• Compliance to auditing requirements such as ISO standards, Essential 8

Additionally, extensive knowledge of and experience with managing the below is desired:

Domain Name Services (DNS)

Active Directory Federation Services (ADFS)

Network Policy Server (NPS)

Public Key Infrastructure (PKI) and certificate management

Utilising PowerShell for automation
Responsibilities

• Provide specialised skills and services to maximise platform use and efficiency
• Provide expert advice and guidance to business stakeholders to deliver short-term and long-term goals of Datacom
• Contribute to future planning, standards and guidelines
• Investigate available hardware and/or software and provide recommendations
• Build and maintain strong relationship with all stakeholders including third party providers and Datacom management of all levels

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the Role

Role & Team Overview
The Senior Data Engineer role combines technical expertise with leadership responsibilities. This position involves leading a cross-functional agile delivery team within the Corporate Data Engineering team, ensuring alignment with current work practices, and driving innovation. Additionally, the role contributes to the design, build, and support of the Enterprise Data Platform.

What you’ll be doing

• Advise, guide, and coach team members.

• Provide technical advice and thought and innovation leadership that will inform data product design and business strategy and improve ways of working.

• Collaborate with Data Engineers and Architects to design and implement large-scale analytics platforms, supporting the business in deploying effective data solutions.

• Develop strong relationships with business stakeholders, including the business owner, to understand AGL’s strategy and be a trusted advisor and technology partner.

• Technical Asset Ownership, Performance, and Security Management.

About you

• Proficient in Azure DevOps (VSTS) for CI/CD provisioning, GitHub for source control, and Terraform for infrastructure provisioning.

• Sound industry experience or similar role, with experience in data engineering leadership or leading data delivery teams.

• Experience leading agile delivery teams and designing/building data platforms.

• Strong SQL, data analysis, and ETL/ELT skills.

• Experience with Azure/Microsoft cloud data platforms and exposure to Azure SQL, Azure Synapse, Databricks, Data Lake, Power BI, and Analysis Services.

• Exposure to programming languages like Python and Scala is desirable.

• Ability to develop stakeholder relationships and explain technical concepts to non-technical audiences.

• Passion for leveraging new technologies to enable strategic outcomes and solve complex business problems.

We’d love to see your application, submitted by: Friday, March 22nd, 2024.

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

The Opportunity

AIA Australia has a fantastic opportunity for the Technical Delivery Lead to take a lead role in delivering technical portion of small to large size projects. This exciting key role will see you engaging with other technology functions, Architecture, Tech Risk, Infrastructure, Project Delivery and support. Contribute to, influence and supervise key elements of the development and deployment of the technical solution.

To do this successfully you will:

• Having complete birds end to end view of the portfolio technical activities ensuring successful solution design and implementation.
• Driving application life cycle improvements
• Design and detail major technical components of applications, including components such as user interface, middleware and infrastructure
• Take full responsibility for defining a technical solution based on business requirements and related Solution Architecture Design for assigned projects
• Build designs that address relevant areas of complexity and provide a fully considered and detailed solution design
• Ensure a flawless integration of new and existing applications
• Optimize technical design to promote re-usability of technical components.
• Lead Development Teams (local and offshore) and vendors to deliver required software solution
• Onboarding and induction to new staff
   

Successful applications will demonstrate:

• Solid commercial experience of working within software development projects preferably in insurance or financial industry
• Extensive experience in application development, software design and architecture
• Solid team leadership experience.
• Mandatory: Methodology - Agile (Scrum) & Waterfall
• Responsive design concepts, Continuous improvement knowledge.
• Wide knowledge of available tools, popular standards and work techniques
• Knowledge of architectural patterns and software design patterns, with demonstrable experience applying the patterns to technical design.

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Access additional leave days a year to recharge and refresh yourself
• Work with supportive and inclusive managers
• Flexible working arrangements
   

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.  Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2023 ANZIIF awards by being named Life Insurance Company of the Year. 

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

About the role

Take charge of our customer service team, where you'll make a real difference every day. You’ll be at the heart of our operation, ensuring customers get top-notch service, guiding your team through challenges, and finding new ways to get better at what we do. Your hands-on approach will keep our service strong and our customers happy.

What you’ll do

• Direct the team with a focus on achieving excellence and performance. Define clear goals, uphold established standards, and ensure the team consistently meets and exceeds expectations.
• Address and manage escalated customer concerns with a priority on timely and efficient resolutions, always keeping customer satisfaction as a primary metric.
• Analyse our current processes, identifying areas for enhancement to boost both team efficiency and customer satisfaction levels.
• Supervise the ongoing training of team members in digital tools and best practices in customer service. Recognise training needs, devise educational initiatives, and confirm that team members possess the essential skills for their roles.
• Systematically evaluate the quality of service provided by team members, offering constructive feedback, and coaching to support their professional advancement.

What you’ll bring

You are focused on customers and have the know-how to navigate the nuances of centre operations. Details matter to you, especially when it ensures the best service. You spot training opportunities easily and love helping teams reach their full potential. You believe in teamwork, face challenges head-on, and make decisions that count.

• Demonstrated leadership in contact centre environments with a proven ability to enhance team performance.
• Commitment to prioritising customer needs, consistently striving for their utmost satisfaction.
• Proficient in leveraging CRM tools, notably Salesforce and other industry-standard software, to optimise service delivery.
• Articulate in communication, both written and verbal, with a specialised focus on contact centre interactions.
• Possess robust problem-solving skills, maintaining precision and composure in high-pressure contact centre scenarios.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

Our Benefits

• Annual Bonus Payments & Private Health Insurance
• Flexible Work Arrangement Options
• Competitive Parental Leave
• Reserve & Community Service Leave
• Gym Membership discount
• Healthcare / Medical Insurance
• Career Development Opportunities
• Employee Share Purchase Plans
• Free Parking
• And much more!

Our Team

Thales AMS (Airspace Mobility Solutions) is providing leading edge airspace control and security solutions for the commercial and defence sectors, as well as digital solutions for Unmanned Traffic Management (UTM) and Digital Aviation.

AMS represents revenues of over 500 million Euros worldwide and is the global market leader in the Air Traffic Management space, and one of the most credible players in the new UTM space.

We control 11% of the global airspace with our technologies and we continue to strive to be at the forefront of the air traffic management space.

This position may be suitable to a current Lead who is looking to expand their scope or for someone

.

Your Role

As the Cybersecurity Lead within the Air Mobility Solutions (AMS) division, you will play a critical role within the engineering competence centre. Managing a small team, you will play an integral part in defining and executing the Cyber engineering strategy.

The ideal candidate will still be ‘hands on’ as this role will be a split of 70% hands on operational to 30% team management.

Some Key elements of this position:

• Collaborate closely with the Head of Discipline BL and the APAC Engineering Manager to define and execute the Cyber engineering vision and strategy, aligning it with the specific region context and objectives.
• Contribute to the formalization and communication of the discipline processes, practices and tools, ensuring they meet international standards.
• Responsible for the adoption of new technologies linked to our business (DevSecOps,..).
• Monitor and assess how cyber current practices and tools contribute to projects and products to ensure they meet established objectives and milestones
• Ensure that cyber engineering practices follow local and international regulation and standards and advise on the development of optimal trade-off to deliver a compliant and design to cost solutions. 
• Work to promote and enhance people training and upskilling to build a strong and sustainable discipline.

On day one, you will ideally bring:

• Expert knowledgeable in multiple levels of cybersecurity practices and substantial knowledge of Cybersecurity
• Familiarity with Cyber risks analysis and Cyber Crisis Management within multiple domains (defence, government, civil)
• Ability to provide cybersecurity advice and guidance on complex projects to ensure that the security architecture is defined based on a risk analysis
• Passion to engage and develop your team through the use of collaborative work and challenging approaches
• Ability to capitalise on the laws, norms and standards in order to help define an efficient cybersecurity strategy for the organisation
• Relevant degree, ideally graduated with a Master of Engineering or Computer Science or you have significant experience in team management
• Australian Citizenship

#HN-LN1

Thales is committed to promoting and maintaining a workplace culture of shared respect that enables all of us to feel valued, do our best, and remain truly passionate about the place that we work. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. We encourage applications from Aboriginal and Torres Strait Islander people and individuals from diverse backgrounds.

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more on how we are supporting our employees, you can view our policies and initiatives here: https://work180.com/en-AU/for-women/employer/thales.

Wellbeing matters at Thales, and where possible we encourage flexible working.

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the Role

Reporting to the Performance Manager, a full time position is now available for a Dispute Resolution Specialist to join the team based in our Melbourne, Docklands head office.

The primary purpose of this role is to support the achievement of Customer Operations key objectives through best practice complaint management to deliver sustainable resolutions to complex and escalated complaints received within the Dispute Resolution Team with a key focus on telco.

This role will require you to work directly with customers and stakeholders to resolve complex and varied complaints and issues (including working directly with external parties such as Ombudsman bodies for Energy &/or Telecommunications and distributors).

Within this role you will also be required to proactively analyse complaint trends and root cause drivers to bring the voice of customer to life with the aim of identifying and delivering initiatives to improve business efficiency, enhance customer experience, reduce customer pain points and complaint cost to serve.

Key accountabilities of this role:

• Timely and accurate resolution of Ombudsman complaints requiring investigation or internal escalated complaints. This is achieved through case management ownership, accountability for timely and high-quality investigation, negotiation and putting forward sustainable solutions. 

• Build and maintain strong working relationships with your Scheme counterparts by being the point of contact for your cases, ensuring the provision of full, detailed and quality investigation responses in agreed format, calling through to conciliators prior to case submissions to talk through the outcome of the investigation, the proposed resolution, and any further information requirements within SLAs.

• Ensuring that investigations are compliant with the Ombudsman’s expectations and regulations and guidelines set out by either the Essential Services Commission, the Australian Energy Regulator for Energy or the Australian Communications and Media Authority for Telecommunications. All upgrades should be assessed for areas of improvement and compliance and challenged or fed back to the relevant business where appropriate.

• Monitoring of ageing and upgrades to ensure work is being completed within defined SLAs, along with proactive intervention and escalation of cases that threaten to fall outside SLA to ensure that customer issues are resolved as quickly as possible.

• Proactively engage and collaborate with key stakeholders to understand their business objectives; provide regular performance updates to and solicit regular feedback on performance.

• Where required, provide subject matter expertise and input into AGL process forums, projects, user acceptance testing processes pertaining to your process area/s of expertise, or formally represent the Dispute Resolution team in process and system review forums as nominated with delegated decision-making authority in these forums on behalf of the Dispute Resolution Team.

• Prompt escalation of distributor / wholesaler related issues and potential systemic issues to relevant functional areas. Ensuring risks and issues are flagged in the risk and issues registers.

• Management of operational change resulting from system, regulatory and process updates and notifications

Qualifications, key skills and experience required:

• Previous industry experience in Telco and complaints will be highly sought after

• High level of customer service and complaint management experience

• Ability to influence and negotiate outcomes Comprehensive written communication skills

• Ability to provide key insights, and use data as the basis to tell a story

• Accuracy and attention to detail, with high verbal communication skills

• Ability to work autonomously with minimal supervision

What is in it for you:

• Amazing discounts off your AGL Energy & Telecommunication accounts that you can share with your family and friends.

• Hybrid working environment where you have the flexibility to work from home 2 days a week

• A positive work environment where we support each other

• Access to an additional week of recharge leave per year

• Discounts off Gym Memberships, Health Insurance, and other wellness

• Access to onsite facilities, bike rack, change rooms and onsite café

• Access 20 weeks of paid parental leave for the primary carer

*Benefits may change over time and vary based on location. 

Note: You must have unlimited, full working rights in Australia to Apply

Please ensure all applications are submitted with an updated Resume and Cover Letter by the closing date of: midnight Monday 18th March 2024

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the Role

Reporting to the Vendor and Strategic Initiatives Manager, a newly  created position has become available on a full time basis for a Vendor Specialist to join the team in our Docklands head office.

The primary purpose of this role is to undertake analysis to seek, develop, and help implement Vendor onboarding and offboarding for the Contact Centres. They will also work with internal and external stakeholders to facilitate service provider support and related initiatives.

You will work closely with various teams and the wider Customer Service team to put a strong contractual governance for Vendors and holding them accountable including ensuring that they are delivering their KPIs/SLAs. You will work closely with Procurement and Legal for RFP process and assist your manager with legal and commercial negotiations and ensure the close coordination and ensuring the achievement of expected outcomes.

Key accountabilities of this role:

• Engage with existing Vendors, internal and external stakeholders in establishing Contractual Governance including holding vendors accountable for their contractual obligations and promises made during the RFP Stage

• Ensuring all change requests are up to date and formally documented with vendors

• Assessing the performance of vendors in line with agreed KPIs/SLAs

• Supporting leadership in running and analysis of RFPs, comparing BAFOs and creating business case to finalise the RFP recommendations

• Assisting with Negotiating contracts with suppliers

• Ensuring vendor compliance with AGL's policies and standards

• Managing vendor billing and disbursements

• Onboarding and Offboarding of Vendors including coordination with procurement, legal and business teams

• Analyse and undertaking in-depth investigations to help define business problems by gathering technical and non-technical information.

• Conduct research and analysis to identify market best practices, evaluate potential impacts and shape these opportunities to execution with the aim to contribute to the long-term value of the business including finding opportunities to incorporate those in vendor contracts.

• Perform an end-to-end impact analysis of pre-change implementation and perform post implementation reviews of vendor onboarding and offboarding.

• Contributing to the development of a framework to enable the effective implementation of change within the Contact Centres and across business as required both onshore and offshore

• Use a range of systems and databases to gather information and provide valuable insights.

Qualifications, key skills and experience required:

• Expertise in vendor management, particularly in the telecommunications or energy sector.

• Skilled in analysing processes, identifying root causes, and driving solutions.

• Ability to provide key insights, and use data as the basis to tell a story

• Strong Negotiation skills.

• Written and verbal communication: The ability to prepare and present on initiatives.  

• Problem solving skills and ability to define a problem and come up with potential solutions

• Critical thinking – Will need to provide solutions inline with business strategy.

• Strong organizational skills- Will need to be able to manage multiple initiatives and documentation of discussions.

• Ability to plan at a strategic and operational level.

• Ability to collate and present meaningful reports at a strategic management level and at an operational level.

• Proficient in Microsoft office Tools.

• Coordination Skills to ensure timely execution of various actions with internal and external stakeholders.

What is in it for you:

• Amazing discounts off your AGL Energy & Telecommunication accounts that you can share with your family and friends.

• Hybrid working environment where you have the flexibility to work from home 2 days a week

• A positive work environment where we support each other

• Access to an additional week of recharge leave per year

• Discounts off Gym Memberships, Health Insurance, and other wellness

• Access to onsite facilities, bike rack, change rooms and onsite café

• Access 20 weeks of paid parental leave for the primary carer

*Benefits may change over time and vary based on location. 

Note: You must have unlimited, full working rights in Australia to Apply

Please ensure all applications are submitted with an updated resume by the closing date of: midnight Thursday 21st March 2024

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

Function:

Department:

Purpose

To work as a member of the distribution team to achieve the firm’s business goals by generating new funds flow from both new and existing clients in Australia and New Zealand.

Main Duties & Responsibilities

The primary responsibility of the Business Development Manager is to drive new business growth across all GAM products in Australia and New Zealand through:

• Working with senior members of the distribution team to deliver on client requests

• Engagement with current wealth advisory clients

• Development of new wealth advisory prospects

• Working with key influencers such as platforms and asset consultants

• Organising events including roundtables and road shows and maintaining the CRM and relevant distribution lists

Qualifications & Experience

• Minimum 5 years relevant experience in asset management

• Knowledgeable about a wide range of investment products attractive to clients, with a good understanding of alternative investments 

• A proven track record of successfully planning, organising and implementing a distribution strategy

• University graduate or higher degree.  Post graduate qualifications such CFA and CAIA are highly regarded

Personal Attributes

• Acts with integrity and within professional, ethical and legal boundaries in both the spirit and letter of GAM’s principles, policies and procedures.

• Adapts readily to change and demonstrates accountability for own behaviour

• Strong communication skills (both written and verbal).  Communicates constructively, engages with others positively and readily shares information and ideas. 

• Seeks out insightful, smart ideas to raise personal and team standards.  Is seen as a proactive, ‘can-do’ individual who consistently delivers on commitments made

• Possess strong client relationship management skills and an excellent team player

• Ability to achieve operational goals and to work well under the pressure of tight deadlines

Benefits

GAM offers a comprehensive range of benefits and performance-based compensation, along with a variety of lifestyle and family benefits to promote well-being in and out of the workplace. These benefits vary according to local market conditions. Please contact the local Human Resources team for further details.

Employing Company/ies:

Reporting to: 

Contract:

The Opportunity

We have an opportunity available for a Business Performance and Reporting Analyst to join our AIA Financial Services team. Reporting to the Senior Manager Operations, you will collaborate to provide business reporting and operational support to our business. This opportunity will suit an experienced Analyst who is currently working within a Financial Advice team or broader financial services industry.
 

 To do this successfully you will:

• Build and produce reports and dashboards using Alteryx and PowerBI to measure and report on AIA Financial Services business performance, identify trends, including insightful commentary as required
• Research, analyse, design and develop business specifications to achieve agreed business data and reporting deliverables
• Develop robust SQL and other data-driven code, data integration, automated processes and delivery solution
• Discover, validate, and interrogate new data sources to ensure accuracy and effective controls
• Manage workload to ensure deadlines are met and display superior time management skills in to handle contending priorities
• Raise and implement continued process improvements
   

Successful applications will demonstrate:

• Experience working within Data and Visualisation, preferably within a Financial Advice practice or similar
• Undergraduate qualification in Data Science or related field
• Validated experience in data visualisation
• A sophisticated understanding and use of Alteryx, Excel, Power BI and Tableau
• A willingness to work to challenging timeframes with an emphasis on delivering high quality outcomes
• A high level of initiative and self-motivation
• The ability to collaborate within a team environment
• Experience utilising analytical skills to drive business improvement and solutions
• An inquisitive mind and passion about deriving insights from data
   

Why choose AIA:

We’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Access additional leave days a year to recharge
• Work with supportive and inclusive managers
• Flexible working arrangements
   

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.  Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2023 ANZIIF awards by being named Life Insurance Company of the Year. 
 

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link prior to COB on Wednesday, 20 March 2024.

Love the idea of getting out on the road, solving problems on your feet and meeting new people? Are you looking for autonomy, flexibility and a supportive culture?

Rentokil Pest Control is looking for a qualified termite licensed technician to join our residential team servicing the Sydney area.

What to expect from a role as a residential technician:

• A fully maintained company vehicle including fuel card
• All the tools you need: mobile phone, uniform, safety boots and more
• Employee cash incentive programs and bonuses
• Comprehensive induction, training and qualifications
• Access to our employee assistance program for you and your family
• Ongoing learning, development and a range of career pathways

Employment conditions:

• Pest Control Licence
• Valid manual Australian driver’s licence
• Ability to complete a pre-employment medical and police check
• Experience working independently to achieve targets
• Good communication skills
• Confidence using a mobile phone service apps and tablet

About Rentokil Initial

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.  

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities. 

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

Working between our South Melbourne Head Office and our operational centre in Dandenong South, you'll deliver top-notch sales admin service to ANZ wholesale customers. You'll coordinate accounts, manage cold leads, and ensure smooth operations for the Independents team. If you're process-driven, detail-oriented, and ready to make an impact, this is your chance to help drive business growth and elevate customer experience. This role is a 12 month maternity leave contract, with the potential to go permanent within other teams.

Your Day to Day

• Manage National Sales Agent Network communications.
• Provide solutions-focused service to nominated accounts.
• Coordinate POS materials and campaign launches.
• Maintain positive customer relationships.
• Contribute to key business projects.
• Release and prioritise sales orders for dispatch.
• Monitor inventory levels and report to sales team.
• Provide comprehensive reporting to sales leaders.

Your Skills

• Excellent organisation and time management.
• Ability to thrive in a fast-paced environment.
• Strong relationship-building skills.
• Proficiency in cloud-based ERPs and CRMs.
• Keen eye for detail and accuracy.
• Exceptional written and verbal communication.
• Problem-solving skills under pressure.
• Previous sales admin experience.
• Understanding of wholesale consumer goods.
• Proficiency in NetSuite and Google Suite.

The Perks

• A culture of smart, engaged, values driven people, where everybody’s voice matters.
• Staff discount on frank green products.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Fun and inclusive staff events and celebrations.
• Dog friendly offices.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

We are always excited to hear from passionate, talented people. If this position sounds like your next job hit APPLY NOW!

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the Role

Reporting to the Credit Affordability and Integrity Manager, internal movement has created full time positions in our Melbourne, Docklands head office for 2 Credit Functional Analysts to join the team.

This role sits within the Credit Affordability and Integrity team whose responsibilities include, (but are not limited to), ownership of the following core functions:

• Internal and external audits

• Compliance uplift

• Response to external regulator/government notices or information requests

• Investigation, resolution, and minimization of wrongful disconnections

• Complaint reduction

• Incident management

• Mandatory government energy efficiency schemes

The Credit Affordability and Integrity team within the Credit & Affordability business unit has functional and strategic responsibility for ensuring AGL’s consumer credit management processes are compliant with relevant internal, regulatory, and legislative frameworks whilst balancing the need to keep overdue accounts to a reasonably low level, prevent bad debts, whilst contributing to the enrichment of our customer's experience with AGL..

What you’ll be doing:

Operational Excellence:

• Analyse incidents and trends to identify improvement opportunities.

• Reduce wrongful disconnections through credit control analysis.

• Provide expert support for inquiries and complaints.

• Improve consumer debt performance.

• Drive debt performance initiatives.

• Contribute to Credit & Affordability targets.

• Innovate credit processes and manage system changes.

Compliance & Risk Management:

• Ensure compliance of credit management processes.

• Reduce Wrongful Disconnections and compliance breaches.

• Deliver timely regulatory performance reporting.

• Respond to compliance notices and audits promptly.

• Collaborate with Credit operations to address performance incidents.

• Minimize customer complaints.

• Gather insights for debt recovery and compliance improvements.

Continuous Improvement:

• Resolve process issues for collection effectiveness and compliance.

• Monitor and correct system process performance.

• Manage change activities and ensure compliance.

• Anticipate and address risks during planning.

• Implement industry best practices for improvement.

• Identify and implement cost-effective process improvements.

Customer, People & Relationships:

• Uphold AGL Values and foster diversity.

• Prioritize health, safety, and environmental standards.

• Build effective business relationships.

• Enhance team engagement.

• Manage frontline issues and improvements.

• Improve Credit complaints and customer experience metrics.

Qualifications, key skills and experience required:

• Proficient in regulatory guidelines and the energy industry.

• Expertise in credit management and collections, particularly in the energy sector.

• Skilled in analysing processes, identifying root causes, and driving solutions.

• Ability to provide key insights, and use data as the basis to tell a story

• Strong analytical and reporting abilities with keen attention to detail.

• Excellent written and verbal communication skills.

• Proven experience as a business/operational analyst in similar industries.

• Accuracy and attention to detail, with high verbal communication skills

• Demonstrated success in delivering operational changes.

• Familiarity with process management and understanding of business drivers, especially in utilities.

• Experience in project and/or change management.

What is in it for you:

• Amazing discounts off your AGL Energy & Telecommunication accounts that you can share with your family and friends.

• Hybrid working environment where you have the flexibility to work from home 2 days a week

• A positive work environment where we support each other

• Access to an additional week of recharge leave per year

• Discounts off Gym Memberships, Health Insurance, and other wellness

• Access to onsite facilities, bike rack, change rooms and onsite café

• Access 20 weeks of paid parental leave for the primary carer

*Benefits may change over time and vary based on location. 

Note: You must have unlimited, full working rights in Australia to Apply

Please ensure all applications are submitted with an updated Resume by the closing date of: midnight Monday 18th March 2024

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

PURPOSE OF THE ROLE

Working with the Project Manager as the technical Lead during project implementations the Implementation Manager will demonstrate advanced leadership, problem solving and customer service and relationship management skills. 

Provide advanced product knowledge, installation and infrastructure skills in the implementations of Amadeus Airport IT self service products.
The Implementation Manager will be responsible for large project implementations and advising our customers of product usability. 

The Implementation Manager must be knowledgeable with the software development life cycle (SDLC) from preliminary system analysis to tests and deployment. 
The role will be required to take accountability of the end-to-end delivery of Customer Facing projects, software and hardware, testing and go-live. 

This is a customer facing role that interacts within all levels of the client's organisation from C Level to technical SMEs. The Implementation Manager will build very strong relationships in the customer organisation to ensure high levels of customer satisfaction and nurtures future business opportunties. 

Main Responsibilities:

- Leadership Responsibilities

Technical manager for large project implementations, with overall responsibility for all installation and configuration activities:

• Creation of implementation plan, working with project manager. 

• Provide weekly status report to project manager on progress of implementation.

• Owner of any identified technical issue until resolution.

• Provide timely advice, recommendations and status to project manager.

• Attend and report status at both internal and external project management meetings. 

• Attend and report status at both internal and external steering committees. 

• Reporting project status back to head of implementation.

• Work directly with our customers to advise on upgrades, installations and architectural related topics as they relate to our products.

• Work with head of implementaiton to allocate and schedule implementation engineers to projects.

• Lead and manage implementation engineers and commisioning engineers while they perform their duties.

• Participate in pre-sales presentations to our customers to demonstrate our product capabilities.

- Technical responsibilities

• Facilitate customer testing phases such as Airline Acceptance Testing, UAT, SAT, OAT etc. 

• Collect and document specific Customer data/ functional/ technical implementation requirements

• Understanding of airport IT systems, peripherals and software development lifecycles or other relevant experiences.

• Conduct analysis and contributes to joint product design efforts.

• Support the other teams involved in the SDLC: Business Analyst, QAs, etc.

• Expert Knowledge of Common Use products or other relevant experiences.

• Expert knowledge of Amadeus Biometrics, working with product managers and Enginering SME's to implement Biometric solutions.

• Expert knowledge of Amadeus Self Service products, working with product managers and Enginering SME's to implement solutions.

Relevant Work Experience:

• Experience working on Airports and/or Airlines Projects is mandatory

• Experience in Airport Automation, Airport IT, Baggage Handling is is mandatory.

• Experience with Self-service equipment development is is mandatory.

• Some practical experience with Airport devices such as printers and scanners.

• Strong understanding of airport self service, biometrics and common use solutions and airline DCS.

• Works effectively with people from different backgrounds / cultures to accomplish business objectives, valuing and gaining benefit from the diversity of ideas / perspectives in a multi-cultural environment.

• Initiates and leads new approaches without needing to be told to do so and proactively addresses risks. 

• Discusses needed change with a view to the future, creates commitment and enthusiasm towards the goal and actively anticipates / manages resistance.  

• Good communication skills

• Must have the ability to obtain a relevant passport and agree to travel domestically and internationally as required to support the job requirements.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.