Circular Plastics Australia was formed by a unique industry partnership determined to provide more sustainable packaging solutions. We have leveraged the unique skills and complementary expertise of each like minded joint venture partner to build scaled end-to-end solutions that will successfully accelerate a local circular economy.

About this opportunity

We are looking for people who are flexible for Day and Afternoon shift operations. Your role will be 12 hours roster usually (8 hours roster if required) operations at this Greenfields, state of the art rHDPE/PP recycling facility.  You will be trained efficiently in areas such as Quality and WHSE and will be accountable for following work instructions in each area.

You will play a key role in delivering a Continuous Imp 12 hours roster usually (8 hours roster if required) movement mindset and initiatives to process up to 25,000 tonnes of baled post-consumer HDPE/PP per annum for conversion into food grade rHDPE resin.

Your key responsibilities will be to:

• Comply with WHSE procedures and directions and follow reasonable instructions, always working towards Goal Zero.
• Undertake duties safely and contribute to the safety of others through involvement in BOP’s, Risk Assessments, and Incident Reporting
• Provide relevant licences and permits to supervisor where required.
• Contribute to product quality through inspection and testing where specified on Operators Instruction sheets.
• Advise Supervisors or Technicians promptly of WHSE, Quality, Maintenance or People issues.
• Work effectively to ensure quality products are produced in a timely manner and in a cost-effective way.
• Housekeeping of workstations during shift, with a final clean up at the end of the shift.

Your skills and experience

To be successful in this role, you’ll have:

• Have experience working in or want to work in 24/5 and later 24/7 operations.
• Have experience working within extrusion, blow/injection moulding or thermoforming within plastics manufacturing environment.  
• Mechanical aptitude.
• Adjust, calibrate, and test equipment at the beginning of every shift to ensure proper pressure, speed, temperature, and general operation.
• Ability to learn new processes quickly and trouble shoot issues whilst maintaining quality standards.
• Ability to work in a fast-paced environment safety, effectively and productively.
• Have a positive attitude and work well in a team environment.
• Superior communication skills. A team player, with the ability to communicate and connect across all levels at Site.

           Valid Australia Work Right Entitlements are required. 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

The Organisational Capability & Performance Advisor is an integral member of the People & Culture team, providing essential support in the development and coordination of initiatives that enhance leadership qualities, enable strategic workforce planning, streamline talent and succession management, and strengthen performance management throughout the organisation. The role contributes to both project delivery and business-as-usual activities, ensuring Rest’s workforce is well-equipped and aligned with the strategic goals for continued growth and success.

Key Accountabilities/Responsibilities

• Leadership Development and Assessment:
  • Support the development and implementation of leadership and competency frameworks
  • Support the design and implementation of leadership initiatives & development programs
  • Assist development of approaches for competency and leadership assessment, and development solutions to address these gaps
• Strategic Workforce Planning Support:
  • Facilitate key components of the strategic workforce planning process, including data collection, analysis, and reporting on workforce trends and projections
  • Contribute to the development of action plans that address skills gaps and future capability needs
• Talent and Succession Management:
  • Support talent identification and development initiatives, helping to manage talent pools and track progression paths
  • Data management, analysis and coordination activities to enable succession planning activities
• Performance Management Enhancement:
  • Aid in administering and enhancing the performance management system, ensuring it effectively aligns with strategic objectives
  • Assist in the preparation of performance reports and analytics to inform management decisions
• Initiative & BAU Delivery:
  • Support the Senior Manager and Head of in executing organisational capability and performance projects on time and within scope
  • Provide project support including meeting coordination, documentation, and tracking of project milestones
• Continuous Improvement:
  • Keep abreast of the latest trends in employee experience, culture, and engagement
  • Suggest innovative ideas and best practices to continually enhance people experience initiatives, leveraging internal and external data to enhance insights

Our team is looking for a senior project manager to deliver a mix of retail and Commercial Developer projects.

• Authority approvals – CPM need to seek approval (CDC or DA), before start of works on site. Liaise with certifiers/ consultant/ builders to get all docs. (submit the CDC application online and engage town planners to submit DA applications)
• Document management system – all design docs, meeting minutes are recorded and distributed via a software by Procore. (take live Minutes in Procore`s templated software)
• Design – Liaise with Planners , engage external arch, traffic planners & structural designers to finalize drawings.
• Tendering – Scope finalization, based on feasibility walks, Liaise with T&T cost mangers - to prepare cost plans, tender docs, tender briefings/tender walks, interviews and award.
• Construction coordination(with external stake holders) – Liaise with Fit out builder, novated arch & structural designers; mechanical, refrigeration and electrical contractors; nominated security, signage & IT contractors
• Construction coordination(with internal stake holders) – Liaise with property team, design/planning team, finance team
• Finance – forecast cashflow, assess payment claims and variations
• Safety – safety observations to be raised and encouraged with the builder(additionally, engaged external safety auditors to review safe practices on a monthly basis)
• Reporting systems used by Client – Zircon, Asana, SAP and Smart Sheets

• The role of… 

• Reporting to… 

• Joining the X team 

• You may come from a background of... 

Typically, in this role you will: 

• List day to day duties 

Want to kick start your career? Check out, some of the roles we are currently recruiting for below. 

Department Manager

As a Department Manager at H&M, you will spend 80% of your time where it all happens – on the shop floor. It’s an incredibly, fun, dynamic and important role, because a big part of your job is supporting your colleagues and leading your team to reach your common goals and deliver the best customer experience. By listening to your teams ideas and helping them develop their skills, you’ll empower them to achieve great results.

Visual Merchandiser

As a fashion lover, you keep an eye on the latest trends and excel at styling and garment presentation, always putting the customer at the center of everything you and the store team do. Bring your commercial mindset and creativity to help the team deliver together an inspiring, relevant, and convenient shopping experience.

Nine's Data Engineering team is on a mission to modernise how we store, consume and process data to derive value from it. We're building and managing cutting-edge pipelines, applications, and infrastructure, handling hundreds of millions of daily events, and crafting rich data models that inform business decisions at every level.

Currently, we're embarking on an exciting journey to migrate our legacy data pipelines and services from AWS to GCP. This is a unique opportunity for a seasoned Data Engineer to play a pivotal role in modernising our data ecosystem, ensuring seamless data flow, and unlocking new possibilities for innovation and growth.

As a Senior Data Engineer specialising in cloud migration, you'll be:

• Analysing and assessing our existing AWS data pipelines and services, identifying areas for optimization and standardisation, and formulating a comprehensive migration plan.
• Collaborating with product and business stakeholders to create a plan for the 'future state', including data sources, sinks and transformations
• Tracing the data lineage to understand how data moves through the system.
• Identifying under-utilised assets that could be retired

Familiarity with the below areas would be beneficial:

• Designing and implementing new data pipelines and infrastructure in GCP, leveraging the platform's full potential for scalability, efficiency, and reliability.
• Adhering to Nine's data standards and industry best practices, ensuring our GCP environment is robust, secure, and primed for future growth.
• Sharing your expertise with other team members, fostering a culture of continuous improvement, and contributing to our collective knowledge and skill set.

The Senior Consultant Technology and Cyber Risk will be part of the Technology & Cyber Risk function within the Technology Business Unit and will lead the strategy and execution of Risk Management activities. This role is responsible for ensuring the Technology risk posture remains within TAL’s appetite by overseeing and executing Line 1 Risk management activities and consulting with a variety of stakeholders across Technology and the Business.

Key Accountabilities:

• Provide input into TAL’s Technology Risk Management strategy and yearly plan of activities.
• Risk Management advice and support across all of TAL’s Technology platforms.
• Contribute to the development of the controls assurance plan and perform controls assurance over critical controls
• Deliver reporting to TAL’s Technology Leadership team, Risk Office and Board to represent Risk Indicators and significant events that may shift the risk profile. Coordinate activities to complete all reporting requirements by obtaining updates from General Management and the Risk function on risk posture and culture.
• Management of risk remediation activities and reporting of approaching and overdue actions.
• Oversight and management of Incident Management for events that have an external impact to TAL’s customers or partners and support for reportable situations.
• Risk in Change assessments for significant implementations, Cloud workloads, and AI use cases to ensure solutions remain within TAL’s risk appetite and controls.
• Coordination and support for TAL’s annual Risk and Controls Self-Assessment (RCSA) to agree on risk posture and control health in alignment with APRA’s CPS230 standard.
• Co-ordinate and update the Business Continuity Management for Technology to ensure recovery strategies and plans are risk based, appropriate and actionable.
• Documentation and coordination of Risk Acceptance for issues that require leadership acceptance and agreement of remediation activities to bring risks within tolerance levels.
• Stay abreast of regulatory changes and industry best practices to ensure the Technology platform meets regulatory and partner requirements.
• Collaborate with cross-functional teams, including Technology Risk (Line 2), Internal Audit, Legal and Compliance to ensure there is an integrated approach to Technology Risk Management.
• Lead, mentor and develop a team dedicated to Technology Risk Management.
• Support other Cyber Risk teams, as required

This role is our first Product Marketing hire and is suited to an entrepreneurial individual with the desire to be a part of an early stage startup. Reporting into our Head of Product, you’ll collaborate with Marketing and Sales teams to effectively communicate the Budgetly product to prospects and customers.

Some of the main responsibilities you’ll have:

• Lead cross-functional efforts to develop go-to-market (GTM) strategies and drive product adoption.
• Craft differentiated messaging and deliverables to support product launches.
• Manage and refine launch processes, including communications strategies and internal training.
• Partner with Sales and Marketing to create campaigns for lead nurturing, pipeline acceleration, and retention.

This role is initially 4 hours per week for equity only.

• Nurture your designated territory to maintain a healthy pipeline of opportunities
• Use a combination of cold outreach techniques - phone, email and walkins - to book face-to-face meetings with restaurant owners/decision makers
• Take a consultative approach in face-to-face meetings to determine the right SaaS solution that best meets their needs
• Work seamlessly with our Customer Success team to ensure new acquisition signings are handed over in a timely and efficient manner
• Use our technology stack (Salesforce, DocuSign, Aircall, Slack & Google Workspace) proficiently to become more organised and effective in your role
• Continuously educate yourself on the competitive landscape and overall hospitality industry, to best determine how to position Quandoo in the market 

This key position is a member of Visa’s AUNZSP Sales team and dedicated to one of our most strategic clients. The role is responsible for excellence in delivering the program of work associated with the partnership,  and all aspects of the sales operating model, including governance and performance management.

The role requires strong commercial, communication and program governance expertise, underpinned by a solid knowledge of financial services and payments. The role will report directly to the partnership Vice President, and will work collaboratively across the broader Visa team, including Marketing, Consulting and Analytics, Product, Value Added Services, Client Services, Client Inventive Operations, and more.  

The role will also act as a point of liaison between the partner and Visa, with responsibility for the project management of a wide range of partnership initiatives, ensuring that key milestones are achieved, and that issues and risks are identified and monitored.

In this role you will:

• Lead the execution of the partnership operating model (incl. the governance and operations meetings and processes we use to run account) both internally and with the client
• Manage the tracking and delivery of partnership contract obligations, including responsibility for volume forecasting, incentive calculations and payments.
• Monitor, track and report on business performance scorecard metrics
• Liaise with internal and external stakeholders to respond to ad-hoc requests (including finance, product, marketing, strategy)
• Develop processes and program templates for responsibilities such as incentive activity plans, project management and tracking, issue resolution, risk management and stakeholder management.
• Manage the documentation and recording of all program activities, and management of reporting.
• Use reporting tools to monitor portfolio activities and regularly brief business leadership on the performance and status of initiatives.
• Assist with the coordination of executive immersion programs and study tours
• Ensure compliance in accordance with Visa financial controller processes and procedures.
• Ensure team compliance with internal client relationship management processes, procedures and tools.
• Consistently follow Sales Operations practices and participate in the Sales Operations Practice to uplift the client governance frameworks and operations models across AuNZSP  

This role is integral to ensuring this strategic partnership is positioned for future success, and that our joint partnership strategies are executed with excellence. This is an opportunity to make a significant impact in supporting the partnership through a period of exciting growth and underpinning the delivery of a range of next generation payments solutions and customer experiences

We have great opportunity for a National Safety Manager – Parks and Resorts to join the NRMA Group Safety Team to lead strategic and operational safety activities across the NRMA Parks and Resorts portfolio.  This position will provide expert guidance across to support parks and resorts to manage adherence to our ISO certified safety management system ensuring we provide best practice solutions to keep our employees, members and guests safe.

This is a leadership role with the opportunity to shape and promote a holistic safety culture, manage risk controls and assurance programs and deliver programs and education to promote mentally healthy workplaces

A key deliverable includes the development, implementation and continuous improvement of procedures and systems to ensure compliance and best practice and based off the NRMA Group Safety Management System. The role will also undertake various project work such as the preparation of reports and submissions including tenders, planning approvals, technical reviews, external reporting and other corporate reports prepared on behalf of NRMA Parks and Resorts

What You'll Bring

• Minimum of 5 years' WHS, Compliance and Risk Management desirable experience
• Experience in the holiday park or hospitality industry desirable but not essential
• Experience in managing critical risks in relation to employee and customer safety
• Experience in developing and implementing Safety management systems
• Application and knowledge of relevant WSH legislation, regulations, codes of practice & standards, risk management and compliance, particularly in relation to caravan parks
• Interpretation and implementation of policies, procedures, operational plans and contracts Experience in conducting workplace audits and risk management
• Skilled in building stakeholder engagement and fostering relationships with operational teams and Senior Leaders
• Highly developed analytical and written communication skills and ability to write technical reports and corporate submissions at an executive level
• Experience in developing & conducting training and induction as well as the training and motivating managers to achieve their contractual obligations in relation to WHSE and compliance
• Must be able to travel frequently both locally and interstate
• Excellent interpersonal skills with the ability to negotiate and communicate effectively both verbally and in writing
• Sound organisation skills with the ability to plan and deliver outcomes within agreed timeframes
• High level problem solving and analytical skills with the ability to prepare complex technical advice and recommendations

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on all NRMA insurance products including car, home & travel
• Opens the door to other opportunities across the NRMA Group

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

We are looking for a Customer Care Specialist to join our team. 
A Customer Care Specialist's role is to protect the financial wellbeing of our client's customers and minimise fraud losses. Customer Care Specialists achieve this by providing exceptional customer service when interacting with our client's customers through inbound and outbound phone calls as well as ensuring all alerts and necessary escalations of potential fraud cases are completed in a timely manner.

About the Role:

• Handle customer interactions via inbound and outbound calls, ensuring excellent customer service.
• Accurately and timely complete outputs from fraud detection systems, addressing all alerts and fraud cases as needed.
• Liaise with merchants, Visa, and internal departments to assist in the mitigation of fraud
• Proactively analyse transactional data to identify fraud trends and risks.

As the Organisational Development Consultant - Inclusion & Leadership, you'll play a pivotal role in driving meaningful change within our organisation by supporting a variety of exciting programs, events, and initiatives. Reporting to our Head of Social Impact and Inclusion, you’ll collaborate closely with this team and also our Leadership, Talent & Performance team, ensuring that inclusion, diversity, and community engagement comes to life across the business.

Day to day you will:

• Support Social Impact and Inclusion initiatives and engage in project work within the Social Impact and Inclusion team eg: Respect @ Work, Reconciliation Action Plan, training & capability uplift initiatives
• Coordinate events and provide support for Nine Communities, our Employee Resource Groups which focus on Gender Equity, Pride, Cultural Diversity & All Abilities 
• Assist with design/delivery of Leadership, Talent & Performance (LTP) sessions and programs
• Manage training calendars and logistics for masterclasses/speaker series
• Provide support and expand knowledge of diversity-related issues, legislation, and best practices in Diversity & Inclusion, Social Impact and Leadership.
• Manage intranet content and bespoke portals 
• Manage reporting requirements across the teams
• Liaise with the Nine Finance team and external vendors regarding payments and other necessary tasks

Turner & Townsend will give you the opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage.

Some of the key specifications in our Cost Management team include:

• Collaborate and develop good relationships with clients and stakeholders internally and externally.
• Responsible for pre and post-contract quantity surveying duties including preparation of cost estimates, procurement and tendering, contract administration, variation, final account, etc.
• Estimating and cost planning to include producing and presenting the final cost plans.
• Tendering and procuring, including managing the pre-qualification stage, producing the tender list, putting the preliminaries together, tender analysis, producing the tender report and compiling the contractual documents.
• Taking personal responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place.
• Producing monthly post contract cost reports and presenting them to the client.
• Interfacing with the client and other consultants, at all project stage.

Turner & Townsend will give you the opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage.

Some of the key specifications in our Cost Management team include:

• Collaborate and develop good relationships with clients and stakeholders internally and externally.
• Responsible for pre and post-contract quantity surveying duties including preparation of cost estimates, procurement and tendering, contract administration, variation, final account, etc.
• Estimating and cost planning to include producing and presenting the final cost plans.
• Tendering and procuring, including managing the pre-qualification stage, producing the tender list, putting the preliminaries together, tender analysis, producing the tender report and compiling the contractual documents.
• Taking personal responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place.
• Producing monthly post contract cost reports and presenting them to the client.
• Interfacing with the client and other consultants, at all project stage.

• Excellent Career Opportunity, Global Company, Extensive Growth Aspirations 
• Utilise Your Exceptional Customer Service Skills at Oaks Sydney Hyde Park Suites
• Hourly Rates: Monday - Friday: $25.80 p/h, Saturday: $31.23 p/h, Sunday: $37.47 p/h

Oaks Sydney Hyde Park Suites are looking for a full-time or part time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

Due to significant growth and ongoing delivery success with our clients, Turner & Townsend's Cost Management division is recruiting for a MEP Senior Cost Manager in Melbourne. Working within friendly, professional and highly successful teams and reporting to the relevant regional Director, you will work across various projects including Defence, Health and Commercial.

• Leading the team to delivery MEP services for the life of the project from feasibility cost planning to agreement of final account.
• Manage and develop our team to deliver our MEP services.
• Lead MEP bid opportunities.
• Working with the Queensland Director to continue to grow our MEP cost management opportunities.
• Assisting on feasibility studies and writing procurement reports.
• Estimating and cost planning to include producing and presenting the final cost plan to internal & external clients.
• Dealing effectively with post contract cost variances and the change control processes.

Due to significant growth and ongoing delivery success with our clients, Turner & Townsend's Cost Management division is recruiting for a MEP Senior Cost Manager in Sydney. Working within friendly, professional and highly successful teams and reporting to the relevant regional Director, you will work across various projects including Defence, Health and Commercial.

• Leading the team to delivery MEP services for the life of the project from feasibility cost planning to agreement of final account.
• Manage and develop our team to deliver our MEP services.
• Lead MEP bid opportunities.
• Working with the Queensland Director to continue to grow our MEP cost management opportunities.
• Assisting on feasibility studies and writing procurement reports.
• Estimating and cost planning to include producing and presenting the final cost plan to internal & external clients.
• Dealing effectively with post contract cost variances and the change control processes.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow is currently seeking an experienced Sales Operations Specialist for our Asia Pacific and Japan operations. This is an opportunity to work within an organisation on a rocket-ship trajectory with an industry leading technology and amongst some of the brightest and most passionate professionals in the business.

What you get to do in this role:

• Serve as a Trusted Deal Coach to the Sales Organisation in Australia and New Zealand.
• Lead stakeholders in developing deal strategies from structuring to closing. Regularly lead and assist others with complex deal advice and drive solutions.
• Provide effective onboarding and systems trainings for sales reps.
• Establish strong partnership with the Sales, Finance, Legal and other functional teams on the day to day aspects of deal process.
• Draft and review special requests for non-standard business terms for reasonableness and compliance with internal policies and best practices.
• Review Quotes and generate Order Forms for accuracy and completeness.
• Ensure all deals are approved within pricing and discount policies.
• Interface with Order Management to ensure accuracy of booked deals
• Collaborate with cross-functional teams to identify and implement process improvements related to deal support, deal enablement and deal governance to optimise deal structure and accelerate deal velocity.
• Conduct UAT testing for process improvement.
• Support Quarter-end.

• Work closely with the Director of Sales to maximise lead generation and conversion of MICE business in line with the hotel targets and strategy.
• Management of business from an agreed segment across certain markets, which could be corporate companies, Government, and / or entertainment.
• Maintain existing client/account base to ensure business is retained and developed where possible.
• Research new business for Sofitel Sydney Darling Harbour for new lead generation.
• Identify new business opportunities through any means.
• Conduct research to uncover opportunities focusing particularly on “desirable business” and/or “need periods”.
• Know competitor accounts and target businesses.
• Adequate follow up and follow through on all opportunities to win business for Sofitel Sydney Darling Harbour.
• Ensure adequate sales time is spent on communicating with clients.
• Providing market intelligence on a regular basis and understanding of competitor strengths weaknesses.
• Submit reports on sales activities, competitor information market trends and any new opportunities as required.
• Have a complete understanding of Sofitel Sydney Darling Harbour's sales and service vision, its products, services, presentation of brand, and rate structure to fulfil business objectives.
• Liaise with other Hotel Departments and within the Reservations, Conference and Events Department effectively.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

What will you be doing?

• Ensure vendor information is up to date in A/R module.
• Ensure invoices processed in the A/R ledger are coded with appropriate supplier and general ledger account codes.
• Reconcile suppliers’ statement of account and follow-up for any missing invoices.
• Regularly monitor the A/R ageing report and follow up on any credit notes/missing invoices.

We are looking for an experienced, creative audio story-teller to produce compelling content for Australia’s leading news mastheads, The Sydney Morning Herald and The Age. The position available is a  5-month contract role, reporting to our Executive Producer of Podcasting. In this role you will be working with journalists, producers and editors across the country to originate high-quality audio content that reflects our editorial values and reaches our audiences via our mastheads, social platforms and beyond. 

The ideal candidate will have a strong, audience-focused news sense and the ability to generate original stories from scratch, while also being comfortable working as part of a team. A keen eye for social media and a focus on audience-driven content is essential, as is the ability to think quickly and act decisively in a fast-paced news environment.  Additionally, the candidate should possess excellent organisational skills, with the ability to prioritise tasks and meet tight deadlines while consistently delivering high-quality stories.

Day-to-day you will: 

• Produce high-quality, fast-turnaround news podcasts.
• Research and script episodes.
• Organise studio schedules and talent bookings.
• Upload and publish podcast episodes.
• Liaise with social media and digital editors.

What will you be doing?

• Assisting the Financial Controllers in the daily operation of the Finance department.
• Preparation of all financial information sent to all relevant Business Stakeholders.
• Ensure the timely and accurate completion of all weekly, monthly, quarterly and annual reports.
• Monitor and control of the cash flow for the Portfolio.

As a Senior Dispute Resolution Specialist in General Insurance, you will leverage your expertise in negotiation, conciliation, and case work investigation to ensure fair and efficient resolution of financial complaints. Working alongside a dedicated team, you will review complex complaints from consumers and small businesses that have not been resolved directly with the financial firm. Your objective will be to impartially negotiate fair outcomes, ensuring that all parties involved in the general insurance industry are satisfied with the resolution.

In this role, you will have the opportunity to:

• Review and investigate complaints from consumers and small businesses
• Gather information and understand the core issues of the complaints
• Determine key issues and gather further information from complainants and third parties
• Apply AFCA complaint resolution criteria and relevant legal principles to resolve complaints fairly and efficiently
• Mentor and provide guidance to staff members in complaint resolution and casework management, ensuring consistent high-quality service.

The kind of complaints you would review will be across:

• Domestic Insurance such as home and contents for car insurance
• Travel or ticket insurance
• Pet insurance
• Sickness or accident insurance
• Strata title insurance
• Small business insurances including farm insurance

What you’ll do: 

This is your opportunity to grow at the intersection of Data, Digital, Product, Technology and human behavioral change to be a big part of something big.

• Share expertise to define carsales' Customer and Product team's analytical approaches underpinning customer insights, product performance, product development, data-enabled partnerships and commercial outcomes.
• Develop and support solutions that deliver end-to-end data products and direct the lifecycle of complex solutions.
• Collaborate and connect with teams across Data, Customer, Digital, Marketing, Product and Technology to deliver innovative and customer centric analytical initiatives as a data SME.
• Understand and agree to the medium-term (~3-12 month) plans and break these down into quarterly OKRs that can be executed by smaller teams.
• Share expertise to grow and deliver as a key leader within the Data function, bringing best-in-industry analytical expertise in partnering with our Customer and Product functions whose opportunities are amongst the fastest growing in the business.
• Share expertise to perform advanced statistical modelling and analysis of structured and unstructured datasets to develop metrics, reports and visualizations of trends and patterns.
• Lead teams of 1-3 data specialists that deliver cross-functional work with business and technology teams.