Are you passionate about digital workplace transformation? Do you want to supercharge your career, helping businesses get the most value out of Microsoft 365 and SharePoint? If the answer is YES, this could be the right opportunity for you!

Sope is growing once again, on the hunt for a Consultant to join a team of dedicated technical wizards, transforming Australian businesses to work better together. As a Certified Microsoft Partner, focusing on Microsoft 365, SharePoint and Power Platforms, we’re looking for a consultant to join our professional services team, assisting customers in implementing their new intranet.

• Use your people-centric skills to create modern workplaces that supercharge businesses using Microsoft 365
• Grow your skills and build an incredible resume
• Work with a team of technical wizard, who are as passionate as you about technology
• Challenge yourself, solve problems and work with household-brands

Life at Sope:

Here at Sope, we embrace the beauty of simplicity, transforming businesses using Microsoft 365, SharePoint, Teams and the Power Platform. We are a diverse and vibrant team, connected by our culture and shared passion for creating reimagined digital workspaces. Everything we do is guided by our purpose, to weave our magic and help people achieve more together.

Our Name is our mantra, SOPE: Store Once Publish Everywhere, the philosophy we live and breathe.

Don’t just take our word for it. Hear from our team members on Glassdoor:

https://www.glassdoor.com.au/Overview/Working-at-Sope-Web-Technologies-EI_IE1604980.11,32.htm

What we’re looking for:

• Whether you are very experienced or only have a couple of years working with Microsoft 365 platform, you love working with customers and you are passionate about technology and business solutions. You don’t need to be an expert but you’re ready to learn and grow into the role
• Ideally, you’re Melbourne-based
• You’re a true problem solver, able to think on your feet in a fast-paced environment
• Needless to say, we're looking for impeccable English-language writing abilities and fine attention to detail
• You will have a passion for creating well designed solutions that help people work better together

The opportunity:

As a Sope wizard, you will be working with clients to implement and build Microsoft 365 intranets and associated solutions. You will bounce between participating in design workshops, gathering customer insights and getting on the tools to deliver brilliant, beautifully designed solutions. Your work will have our clients feeling more productive, informed, and engaged like never before.

Why we hope you’ll love working for us:

• Cool projects: touch brands you know and love, transforming how they do business.
• Close-knit culture: a like-minded team, full of youthful energy and passionate to help others.
• Build your resume: A chance to grow and challenge yourself for future career success.
• Latest technology: Use Microsoft's leading-edge products to elevate your capability.
• We trust you: autonomy to work from the office, home or anywhere else you can connect.

Why we fear you might not:

• We rarely do ridiculous hours, but we do work very hard, every day
• You'll need to be highly organised, self-motivated and used to working alone AND as a team

Get started applying:

Show us your magic, we can’t wait to hear from you.

What a day in this role will look like:

• Lead the ICT and Security design and delivery on projects, responsible for project costing, client engagement and briefing, development of technical solutions, documentation of design and specifications, and liaising with contractors during construction.
• Technical design of ICT and Security systems including communications passive infrastructure (structured cabling systems), IT Network (LAN, WAN, VoIP, Wireless), and electronic security systems, including CCTV, Electronic Access Control, intruder alarm, perimeter intrusion detection, Type 1A Security Alarm Systems, and Cyber Security.
• Collaborate with the local Buildings and Places team and national AECOM Technology Advisory group on a diverse range of projects in sectors including health, education, aviation, defence and justice.
• Mentor and provide technical guidance to junior team members and build your own career through professional development and training.

What you’ll do: 

This is your opportunity to join carsales as a Product Marketing Manager. Working within the Marketing, Customer and Content team, this position plays a pivotal role in bridging the gap between product development and market adoption. 

In this role you will collaborate closely with the product and product design teams to ensure that marketing strategies align with product development and design efforts, helping to create a seamless and user-centric experience.

• Develop and execute comprehensive go-to-market plans for features and products, considering user needs and expectations.
• Define clear product positioning and messaging that resonates with our consumer segments, effectively communicating the value and benefits.
• Identify and understand the various segments within our consumer portfolio, including buyers, sellers, and website/app users, and tailor marketing strategies and seasonal promotions accordingly.
• Work with the digital and marketing automation team to develop customer life cycle strategies that are designed to reach, engage and reengage customers at the right time with the right message, through channels such as email, in-app notifications and on-site drivers.
• Work with relevant teams to create engaging and informative content to better educate consumers and drive product engagement
• Collaborate across teams to conduct research and analyze data on market trends, customer behaviors, and competitor activity, to inform and optimise on product and marketing decisions

Your Career

At Palo Alto Networks, we are committed to securing the digital world and empowering organisations with endless possibilities. As an Enterprise Account Director, you will play a pivotal role in managing major, strategic accounts, establishing strong relationships with key executives, and exceeding sales quotas and Key Performance Indicators (KPIs). You will adopt an indirect leadership role across a number of shared services all focused on ensuring your and our success in your assigned territory, and optimising market presence, revenues, and results for Palo Alto Networks.

Your Impact

• Create and drive multimillion dollar, multi year pursuits with key strategic accounts in your assigned territory

• Manage major, strategic accounts, exceeding sales quotas and KPIs - Build and nurture relationships with key executive stakeholders

• Leverage your consultative selling experience to identify business challenges and create solutions for prospects and our customers

• Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions

• Create clear goals and complete accurate forecasting through developing a detailed territory plan

• Leverage prospect stories to create a compelling value proposition with insights into value for that specific account

• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services. Demonstrate industry knowledge, articulating unique value to customers - Develop strategies aligning customer's business goals with Palo Alto Networks’ value proposition

• Travel as necessary within your territory, and to company-wide meetings

• Take up an indirect leadership role responsible for orchestrating a diverse shared services team to optimise revenues and profitability

• Establish strong relationships with C-level executives and decision-makers - Identify mutually beneficial business opportunities with external partners

• Provide credible leadership across various business functions, fostering collaboration - Be accountable and trusted in customer and internal interactions

• Drive revenue-maximising opportunities, utilising Palo Alto Networks’ capabilities - Focus on high-value growth with long-term perspective, executing innovative business models

• Implement processes to monitor customer satisfaction and loyalty - Enhance Total Customer Experience and deliver maximum value through continuous improvement

• Cultivate value-added partnerships, extending Palo Alto Networks’ reach and capabilities - Deliver incremental benefits to customers through strategic collaborations

Embark on an exciting journey by joining an esteemed private practice as a Nurse Practitioner, serving the Melbourne Southeast area.

This exceptional role offers the flexibility to work up to 3 days remotely from the comfort of your home, engaging in telehealth services for patients.

The remaining two days will be spent at the clinic, where you will become an integral part of a vibrant team. This dynamic group includes Medical Specialists, allied health practitioners, and fellow Nurse Practitioners, all dedicated to providing holistic and comprehensive multidisciplinary care to our diverse patient base.

• Up-to-date registration with AHPRA and recognition as a Nurse Practitioner
• Current Prescriber Number
• Demonstrated experience and enthusiasm for assisting patients in handling chronic health conditions, such as, but not restricted to, diabetes, metabolic syndrome, and weight management.
• Dedication to delivering high-quality patient care
• Exceptionally honed interpersonal and communication abilities
• Capability and willingness to attend to patients with various conditions within their scope of practice
• Proficiency in actively engaging and contributing to multidisciplinary case conferences.
• Autonomy in work

• Caseloads and rosters designed to maximize work-life balance, with dedicated time for administrative tasks.
• Be part of a workplace that prioritises inclusivity, ensuring that everyone feels supported and valued in their journey.

If you would like more information about this role, please reach out to Anna at [email protected]

• Hybrid working (3 days in office, 2 days from home)
• Diverse culture focused on employee engagement and development
• B-Corp company with multi-award winning products (Good Design, Red Dot and Dezeen)
• Customer-centric support team (4.8 / 5 star rating out of 2000+ customer reviews)

About Eva

Hi, we’re Eva - welcome home.

With our laser focus on bringing more thoughtful design to your everyday life, we want you to come join us as we accelerate towards making more people feel at home with Eva.

People are a huge part of the way we work at Eva, and we believe in caring for each other, ourselves, our community and our customers. We value honesty and authenticity and work together with humility to make things happen! When the team wins, we all win. If this sounds like a team you'd like to be part of, read on below.

What’s the day to day like?  

• Be the main point of contact for customers on a daily basis by solving customer queries through Zendesk tickets, phone calls and other channels as necessary.
• Dispatch daily orders, ensuring successful delivery and keeping customers up to date
• Address any issues from customers and oversee day to day operations across the department such as organising returns and refunds and payment cancellations. 
• Liaising with freight companies to ensure deliveries are met and keeping customers informed along the way
• Aim to delight and achieve above industry standard NPS and CSAT scores
• Strive for greater efficiency across all customer support processes including identifying processes for improvement and implementing automations where necessary

Overview of the role

When we say customer-centricity, we actually mean it. We truly care about our customers and in order for you to succeed in this role, we need you to really care about them too. Being a customer-centric company means that you are our port-of-call for all customer feedback which is essential when we want to be one of the best darn digital furniture companies in Australia.

Being an entry level position, we’d love to help train you into becoming the next voice of eva. This is great entry point into a start up, where you'll learn skills such as liaising with operations, learning from the product team, or providing important feedback to marketing. All we need from you is the right mindset to learn quickly, think out of the box and flourish in a role that’s immensely rewarding. Plus we’re a pretty cool bunch of people.

• Experience in ecommerce, logistics or retail consumer goods settings
• Are tech-savvy and have experience using and optimising Zendesk and Monday
• An ability to multitask like a task conquering octopus
• Organisational skills that would make Marie Kondo jealous. 
• Calm under pressure and can think on your feet when tackling problems head-on. You don’t need to always have the answers, but you know where to find them.
• Find yourself naturally building relationships with the barista at your local coffee shop.
• Availability to work a set roster which includes one weekend day 
• You’re data and metrics-driven, you’re naturally inquisitive about what the insights tell us and use this to inform decisions. 
• Ability to work relatively unsupervised

What else is in it for you?

• Flexible work arrangements (hybrid in-office and WFH)
• Annual company-wide Rest and Recover day
• Monthly team events (prev. events have included the Australian open, cooking classes & escape rooms).
• Free anniversary mattress and sweet, sweet friend/family discounts.
• Support for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas.
• An autonomous work environment where there is never a regular ‘days work’.
• All the coffee/ tea/ beers/ kombucha you need.
• A diverse culture and a bunch of really lovely people

If you’ve managed to read this all the way through and have found yourself nodding along the way, then we’d love to see your application come through to our inbox.

Yours kindly,

Amanda from Eva

Embark on an exciting journey by joining an esteemed private practice as a Nurse Practitioner, serving the Melbourne Southeast area.

This exceptional role offers the flexibility to work up to 3 days remotely from the comfort of your home, engaging in telehealth services for patients.

The remaining two days will be spent at the clinic, where you will become an integral part of a vibrant team. This dynamic group includes Medical Specialists, allied health practitioners, and fellow Nurse Practitioners, all dedicated to providing holistic and comprehensive multidisciplinary care to our diverse patient base.

• Up-to-date registration with AHPRA and recognition as a Nurse Practitioner
• Current Prescriber Number
• Demonstrated experience and enthusiasm for assisting patients in handling chronic health conditions, such as, but not restricted to, diabetes, metabolic syndrome, and weight management.
• Dedication to delivering high-quality patient care
• Exceptionally honed interpersonal and communication abilities
• Capability and willingness to attend to patients with various conditions within their scope of practice
• Proficiency in actively engaging and contributing to multidisciplinary case conferences.
• Autonomy in work

• Caseloads and rosters designed to maximize work-life balance, with dedicated time for administrative tasks.
• Be part of a workplace that prioritises inclusivity, ensuring that everyone feels supported and valued in their journey.

If you would like more information about this role, please reach out to Anna at [email protected]

Embark on an exciting journey by joining an esteemed private practice as a Nurse Practitioner, serving the Melbourne Southeast area.

This exceptional role offers the flexibility to work up to 3 days remotely from the comfort of your home, engaging in telehealth services for patients.

The remaining two days will be spent at the clinic, where you will become an integral part of a vibrant team. This dynamic group includes Medical Specialists, allied health practitioners, and fellow Nurse Practitioners, all dedicated to providing holistic and comprehensive multidisciplinary care to our diverse patient base.

• Up-to-date registration with AHPRA and recognition as a Nurse Practitioner
• Current Prescriber Number
• Demonstrated experience and enthusiasm for assisting patients in handling chronic health conditions, such as, but not restricted to, diabetes, metabolic syndrome, and weight management.
• Dedication to delivering high-quality patient care
• Exceptionally honed interpersonal and communication abilities
• Capability and willingness to attend to patients with various conditions within their scope of practice
• Proficiency in actively engaging and contributing to multidisciplinary case conferences.
• Autonomy in work

• Caseloads and rosters designed to maximize work-life balance, with dedicated time for administrative tasks.
• 1 full-time or two part-time positions available
• Be part of a workplace that prioritises inclusivity, ensuring that everyone feels supported and valued in their journey.

If you would like more information about this role, please reach out to Anna at [email protected]

Serves the Global Team within Revenue Operations by setting processes and procedures for other functional teams. Provides pre- and post-sales adjacent support and has in-depth functional and technical knowledge of Turnitin products and platforms. Provides consultative guidance for Sales and Client/Customer Success team members, partnering closely with all members of the team to enable the Customer/Prospect to accept products & services with the Company. This includes providing bespoke tailored product conversations, working on procurement & customer documentation, attending meetings, and attending conferences/events as needed.

Role Responsibilities

• Promotes best practices of product usage and knowledge dissemination from the global team to other Go-to-Market (GTM) functional areas
• Provides technical and in-depth product sales support to Sales and Client/Customer Success teams to meet revenue and growth objectives
• Working with Sales Enablement and Product Marketing, responsible for development and delivery of product demonstrations targeting multiple verticals, personas and audiences - supporting the sales lead to craft a bespoke high impact consultation which will resolve the customers pain points and provide an effective compelling solution
• Draft and respond to functional and technical elements of proposal/procurement requests including RFIs/RFPs for the GTM teams
• Responsible for performing client/customer needs assessments and solution finding sessions, including technical questionnaires to be completed during the sales process 
• Travel to onsite meetings throughout the assigned region for on-site prospect and customer presentations to support as requested, addressing technical questions and ensuring any pending questions are handled afterwards 
• Work with Customer Onboarding and Client/Customer Success teams to ensure strategic customer success and transitions by identifying needs, contract terms, and technical requirements from the Customer; work together to provide solutions to customer problems and technical hurdles
• Work with Customer Success and Sales teams to manage the Trial/Pilot/Proof of Concept programmes for prospective clients in the sales cycle 
• Responsible for representing the product value add, both technically and functionally to customers at events such as conferences, on-site visits, demonstrations, etc.
• Support teams with subject matter expertise on topics such as Privacy, Information Security, etc.
• Progresses own personal and professional development and mastery of key topics relevant to the proactive direction of the business

Turner & Townsend will give you the opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage.

We work on projects of all sizes from one-off developments to mega-programmes, from planning the future development across large Clean Energy projects to site based construction of individual projects, while helping the largest companies in the world. We cover everything from leading teams, planning works, tracking progress and business case delivery to bringing assets into use. 

In a OHSEQ Specialist role:

• Assist with the development of an effective and efficient projects safety management system and programs.
• Assist with the development of management plans and associated documentation.
• Assist with the provision of effective and high quality OHSEQ service to clients.
• Assist with the preparation and submission of weekly and monthly reports including recommendations on OHSEQ management and statistics.
• Assists with specialised OHSEQ Management System development including standards, policies and procedures and supporting systems, ensuring that all relevant legislative and regulatory requirements and standards are met.
• Provide expert advice to clientele, internal and external stakeholders with respect to the policies, management guidelines and procedures as applicable to OHSEQ.
• Evaluate contractor OHSEQ documentation to ensure compliance to clients and regulatory requirements.

About Civica:

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

• Start Date: Monday 29th January 2024.
• Rotating Roster Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
• Commence training and working in our Melbourne CBD offices conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.
• Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
• Permanent, Full-time role offering a starting salary of $67,379 (Including Super).
• Guaranteed generous salary increases for the next 3 years.
• Terrific benefits including up to 15 weeks of paid parental leave.
• Skilled and friendly support network including Team Leaders and subject matter experts.
• We grow our own! Fantastic opportunity for future career development in either operations or software development.

 What we are looking for:

• A passion for providing outstanding customer service.
• Comfortable navigating computer systems or programs.
• Can understand and follow a documented process.
• Strong interpersonal and communication skills.
• Self-motivated and driven to achieve goals.
• Team focused and flexible.

 These roles will be filled quickly. Don’t miss out, apply today!

INTERNAL ROLE ONLY

An exciting Permanent role is available within CJS as a full-time FOH Team Support Officer.

This role is full time secondment role. Applications close, Friday, 9th February 2024.

As a Team Support Officer, this role will see you utilise your diverse product knowledge, strong attention to detail and communications skills to assist Contact Centre Representatives, Team leaders and Contact Centre Managers.

You will assist to deliver a superior outcome to both customers and clients calling on your experience, responding to enquiries, call reviews and conducting investigations.

The role plays a critical part in our endeavour to build a Centre of Excellence, where customers are treated with respect and are provided with accurate and timely information to their enquiries.

Key Responsibilities:

• To coach and guide CSRs to deliver a high quality of customer service
• To handle escalated calls from customer and resolve the issue at first point.
• Maintain work instructions and ensure that all manuals are kept up to date and assist in the communication and embedding of any changes.
• Assist the Contact Centre Team leaders to evaluate calls and provide coaching and feedback.
• To provide constructive feedback to Team leaders and CSRs
• Process and respond to complex requests received on behalf of our clients.
• Identifying skill gaps within the wider business and work with leaders to educate and reduce double handling within all Civica departments.
• Liaise with external stakeholders to continuously lift the standard of service provided.
• To liaise via email and verbally to mutually resolve escalated issues.
• Enter media and Victorian Ombudsman threats into the tracker to enable analysis of trends.

Essential Skills and Experience:

• In-depth knowledge of relevant FOH guidelines, processes, and performance standards.
• Highly proficient with CJS systems.
• Strong verbal and written communication skills.
• Ability to follow policies and procedures.
• Well-developed investigative, problem solving and decision-making skills.
• To work as part of a team to ensure that service standards are met.
• Self-driven with proven ability to manage workload and time autonomously.
• Intermediate Microsoft Office applications knowledge.

About OES

Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

When you work at OES, you’re empowered to impact.

The Opportunity

As a Senior Digital Platform Coordinator, you will play a pivotal role in enhancing the overall user experience (UX) and performance of our partner university websites, focusing on optimising site conversion rates. Reporting to the Digital Product Manager, you will lead initiatives to drive user satisfaction, usability, and success for prospective student lead generation.

You will be responsible for managing website performance via analytics, running testing programs and presenting ideas to the design team and agencies based on this, working closely with our conversion rate optimisation agency and briefing design changes to developers.

About You

• Experience with a CMS, technical problem solving skills and administrative skills
• Proven experience designing/developing websites, including improving customer engagement and lead generation
• Experience with using web analytics tools, including Google Analytics & GA4, to make business decisions
• Knowledge of A/B and multivariate testing to increase channel conversion
• The ability to work and communicate with a wide variety of stakeholders including senior executives
• The ability to handle multiple tasks and take accountability for those tasks, prioritising them appropriately whilst maintaining a strong dialogue around progress on projects and issues.
• Time management and organisational skills with the ability to work autonomously and as part of a team
• Strong attention to detail and ability to work under tight deadlines
• Good interpersonal skills, ability to work with cross-functional teams

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time