We are seeking a motivated Learning and Development (L&D) Advisor to join our People & Engagement team. Based in Australia or New Zealand, you will play a pivotal role in implementing The Egis Way project, focusing on designing, deploying, and evaluating eLearning initiatives. Additionally, you will oversee the effective administration and maintenance of our Learning Management System (LMS).

This is an exciting opportunity to leverage your technical expertise, project management skills, and passion for people development to make a tangible impact on our organisation.

Key Responsibilities

Strategy and People

• Collaborate with stakeholders to develop, manage, and update eLearning content that aligns with organisational goals.
• Oversee LMS operations, including user support, course enrolments, troubleshooting, and reporting on user engagement and compliance.
• Provide technical support, train users, and create resources to optimise LMS functionality.
• Analyse data to improve training programs and ensure compliance with mandatory learning requirements.
• Lead project deliverables, ensuring timelines, budgets, and quality standards are met.
• Foster a positive learning culture while promoting safety, compliance, and continuous improvement.

Are you an industry professional with new employer services experience supporting the rehabilitation and return to work for clients? We are looking for Consultants (OT, Rehabilitation Counsellor, Psychologist or Vocational specialists) to join our team in Victoria on a full-time or pat-time basis!

If you are passionate about delivering excellent customer care and making a difference in people’s lives, this is the place for you. Help your clients regain their independence and achieve their goals in life and work!

We build better lives through work and health.

As a Rehabilitation Consultant you will play a vital role in the provision of workplace rehabilitation services to help build better lives through work and health. As part of the team you’ll support people to get well and working.

As a valued team member, your responsibilities will include:

• Undertaking worksite, functional, ergonomic, equipment and home assessments
• Identifying Return to Work (RTW) barriers
• Liaising with clients, insurers, medical practitioners and employers to achieve outcomes appropriate for all parties
• Designing, implementing and monitoring programs that assist injured employees to return to the workforce

Are you a passionate culinary professional with a refined palate for French cuisine and a knack for exceptional leadership? Do you thrive in a fast-paced environment that blends à la carte excellence with bespoke event experiences? If you’re looking to take the next step in your career towards becoming an Executive Chef, we want to hear from you!

The Role:
As our Executive Sous Chef, you’ll be the right hand to our Executive Chef in leading a brigade of over 50 chefs with 5 direct reports, playing a vital role in leading the kitchen team and ensuring every dish exceeds expectations. You will manage day-to-day kitchen operations for both our à la carte offerings and high-profile events and focus on coaching and mentoring our up and coming chefs. This role is ideal for a skilled chef who is ready to develop into an Executive Chef position.

Key Responsibilities:

• Culinary Excellence: Lead the preparation and presentation of fine dining dishes, with a focus on traditional and modern French cuisine.
• Leadership & Team Management: Train, mentor, and inspire a diverse kitchen team, fostering a culture of collaboration and excellence.
• Menu Development: Collaborate with the Executive Chef to create innovative à la carte and event menus that align with our brand and seasonal offerings.
• Operational Management: Oversee inventory, ordering, and kitchen organization to maintain efficiency and minimize waste.
• Event Planning: Partner with the events team to deliver tailored culinary experiences for corporate gatherings, social and special occasions.
• Health & Safety: Ensure all culinary operations comply with health and safety regulations, possess in depth knowledge of HACCP and maintain a clean, organized kitchen.

As the Sales Development Representative you will be responsible for acquiring new pharmacy business through a combination of prospecting, qualifying marketing-generated leads, and pharmacy enquiries and registrations.  

You will manage and nurture these pharmacies, and an existing portfolio of pharmacies, for continued growth, being their dedicated point of contact to add value.  You will liaise with colleagues to transition these into high volume pharmacies, whom will then progress to be managed by a Key Account Manager.  Additionally you will be responsible for system administration of new pharmacies, and supporting the pharmacy order journey to ensure their goods are approved, processed and delivered on time. 

Duties and Responsibilities:

• Identification and acquisition of new partners to Leafio, through high levels of phone and email based communication, working to monthly targets
• Work with the Head of Sales to develop targeted lists, call strategies, and messaging to drive opportunities for new business
• Order volume growth of your existing portfolio, working to a monthly target of average sale per pharmacy
• Build, maintain and nurture your relationships and pipeline, recording all interactions in our CRM
• Resolving any partner issues and concerns
• Communicate the launch of new products or ranges available to pharmacies and drive the uptake of product orders
• Manage our internal systems to ensure pharmacy accounts are correctly established and up to date at all times
• Assist our customer support with administration as needed, to ensure pharmacy orders are processed efficiently

The role of Project Manager - Equity of Access, is a fixed term 24 month role to lead the implementation of a large scale corporate project. A key pillar of AFCA’s 3 year strategy is Equity of Access.  We want to ensure fairness and equity across all of AFCA’s services, so that every Australian can access the support they need.  This program will run over 2 years and will involve a large scale cultural change program as we shift our attention to supporting our people to meet the diverse needs of the community we serve along with changing our processes and technology to ensure any barriers to access are removed.   

Typically, in this role you will: 

• Work with the relevant internal stakeholders to plan, define and implement project scope, objectives, timelines and deliverables in line with AFCA project management framework.  

• Establish ongoing governance arrangements and structure including formal reporting arrangements on project progress.  

• Develop project plan, costing, resource plans and relevant project documentation 

• Undertake quality assurance activities. 

• Be accountable for the management and delivery of key project milestones across the project team, ensuring alignment with agreed scope and outcomes.  

• Determine and manage project risk analysis and review risk mitigation plans regularly. 

• Be accountable for the management of the project budget, ensuring appropriate tracking and financial allocation. 

• Project reporting / tracking (progress / financial) 

• Develop and maintain robust reporting to relevant internal and external stakeholders, ensuring current status and risks / issues are clearly defined and articulated.  

Montu is seeking a dynamic and results-driven Key Account Manager to join our team. In this hybrid role, you will drive growth by acquiring new business while nurturing existing pharmacy partnerships. Your primary focus will be to increase order volume in your territory and ensure exceptional service. (Please note - You will be required to travel 3-4 days on the road for face-to-face appointments - Areas covering Melbourne's Inner and Outer East suburbs).

Primary responsibilities include:

Driving Order Volume Growth: 

• Increase order volume within the designated territory by establishing strong relationships with existing pharmacy partners and achieving monthly targets. 
• Acquire new pharmacy partners to the Leafio platform, converting leads into valuable partnerships. 

Relationship Building:   

• Cultivate and maintain trusting relationships between Montu and pharmacy partners, acting as their dedicated point of contact. 
• Address partner issues promptly to maintain positive relationships and ensure resolutions are achieved.                                                                       

Strategic Initiatives: 

• Collaborate with the marketing team to identify and develop new value-added initiatives that enhance the partnership experience. 
• Engage in strategic planning to improve pharmacy results and drive mutual success. Prepare and deliver regular reports on account progress, goals, and initiatives for internal teams, stakeholders, and potential use in case studies or training sessions. 

Partnership Expansion: 

• Proactively expand existing partner relationships through upselling and cross-selling opportunities. 
• Identify, nurture, and convert new pharmacy partners, leveraging industry knowledge and networks to expand Montu's presence. 

SIXT Australia is on the lookout for a Full Time Vehicle Detailer to join the team in Melbourne Airport. 

As a Vehicle Detailer, you’ll meet SIXT Australia’s vehicle presentation standards, exceed customer expectations, and contribute to the successful daily operation of the location. 

Your key responsibilities will include:

• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer   
• Refuelling or recharging vehicles as required 
• Conducting basic vehicle maintenance and safety checks 
• Inspecting and recording vehicle damage   
• Moving vehicles around the location and between sites 
• Maintaining a clean and safe working area 

SIXT Australia is on the lookout for a Casual Customer Experience Agent/Vehicle Detailer to join the team in Melbourne Airport. 

As a Customer Experience Agent/Vehicle Detailer, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia’s vehicle presentation standards. 

Your key responsibilities will include:  

• Opening and closing rental agreements  
• Selling additional over the counter rental products  
• Managing reservations and organising fleet 
• Speaking with customers face-to-face, over the phone, and via email
• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer  
• Inspecting and recording vehicle damage  
• Delivering vehicles between sites  
• Maintaining a clean and safe working area 

KEY RESPONSIBILITIES:

• Organise an assigned section and ensure it runs efficiently and productively.
• Ensure all food produced is in line with kitchen recipes and standards.
• Prepare and cook all food orders with a sense of urgency.
• Monitor daily kitchen food and product requirements and advise the supervisor of these well in advance. 
• Monitor food preparation and wastage costs - contribute to controlling these by following efficient preparation methods and standard recipes.
• Assist with training apprentices to desired standard this includes full working knowledge of the section and department.
• Ensure all required tasks are competed accurately and within given time frames.
• Be familiar with the other kitchen sections, promoting flexibility and productivity.
• Ensure all kitchen appliance maintenance, crockery, glassware, cutlery and any other operational breakages are recorded.
• Ensure all kitchen equipment is kept in good working order.
• Ensure service equipment and storage areas are properly secured at the end of each shift.
• Meet and exceed, where possible customer/guest expectations enabling the Hotel restaurant and conferencing areas to be recognised as a purveyor of consistent, value for money and quality cuisine.
• Ensure food standards, preparation, presentation and cooking techniques are established and monitored to achieve food service standards.  Work with the F&B Service team and take corrective action where appropriate when standards are not met.
• Check all food is stored and handled as per current food health & hygiene (HACCP) regulations

Be part of our tomorrow! We are hiring a Sport Marketing Executive at TEG Sport, which is part of TEG, the owner of Ticketek, SXSW Sydney, Laneway Festival and 30+ other brands across 40 countries!

Every day, TEG connects fans to unforgettable experiences and businesses to their audiences. We proudly partner with some of the world’s most iconic venues and lead in sports and entertainment event promotion globally. Join live entertainment’s most innovative, dynamic, and passionate global business.

We embody accountability, moving with purpose to solve challenges with passion and openness. Innovation and collaboration drive us to exceed expectations, guided by a whole-of-company mindset. 

An Exciting Opportunity Awaits!

TEG Sport is a producer and promoter of live sporting events featuring the world’s biggest sporting teams and brands. TEG Sport is owned by TEG, a global leader in live entertainment, ticketing, digital and data which sits at the heart of the live event experience for millions of fans. TEG operates worldwide out of seven country offices and includes TEG Live, TEG Sport, TEG Experiences, TEG Dainty, TEG Van Egmond, Laneway Festival, Handsome Tours, TEG Europe, Qudos Bank Arena, Ticketek, Ovation and SXSW Sydney.

About the Role

Working closely with the Senior Marketing Manager, the Marketing Executive will develop and execute tailored and comprehensive marketing plan for each sporting events, including tracking results and striving to achieve targets. This a permanent role and is based in Melbourne and reports to the Senior Marketing Manager.

As Marketing Executive, your role will be:

• Develop and execute tailored and comprehensive marketing strategies for TEG Sport events to meet commercial objectives
• Manage event marketing budgets
• Analyse ticket sales trends and apply insights to ensure marketing plan continues to maximise sales
• Develop and manage the TEG Sport brand on social media channels and help grow these
• Brief media bookings (ATL & BTL) and manage delivery of materials as required
• Manage the delivery of benefits to media & marketing partners (tickets, hospitality, money can’t buy opportunities)
• Oversee the appointment of publicists and the development and implementation of PR strategy with various freelancers/agencies as required, ensuring the seamless integration of publicity and promotional schedules from launch through to event dates 
• Create marketing plans and report on the results with TEG Sport Team and external stakeholders
• Be the key point of contact for Management, seeking direction, assets & approvals as required
• Localise event assets to support marketing, PR and hospitality sales
• Optimising digital campaigns and ensuring content is maximised across own channels
• Post campaign reporting 

About you:

As Marketing Executive, you will have:

• Min. 3 years marketing experience
• Relevant degree and/or business qualification preferred
• Experience within the Sport industry ideal
• Social media management experience
• Strong well-rounded experience managing and executing marketing campaigns across a variety of channels
• Highly organised & self-motivated with the ability to develop and follow-up on plans
• Have strong negotiation skills
• Commercially-minded with an understanding of business needs and financial performance drivers for TEG Live
• Experience managing budgets effectively
• Ability to multi-task, prioritise, and balance time across multiple events, partner relationships, and internal initiatives on a daily basis
• High attention to detail and professionalism, even whilst working under pressure and delivering against deadlines
• Passion for sport and the live sport industry
• Enjoy attending live sporting events

As a team member, you will: 

• Demonstrate a client focused attitude, being a true ambassador for our brand.
• Demonstrate credibility as you represent the team, the business and the brand through all your interactions.
• Have well developed time management skills with the ability to deal with conflicting deadlines.
• Be a team player willing to strive to deliver exceptional results. 

Due to the nature of this role, work is required outside of business hours and on the weekends

Please note: NB: Our Sydney office will re-open Monday 6 January 2025 and we anticipate commencing interviews from the second week of January.

Here’s a taste of what TEG offers:

• Complimentary tickets to selected events
• Birthday Leave
• Volunteering Leave
• Access to wellbeing discounts
• Flu Vaccinations
• Company Paid Parental Leave
• Free Advice and Support (EAP)

What you can expect?

• Global Reward and Recognition Program
• Supportive and exciting Learning and Development Opportunities
• Career Pathways
• A commitment to Diversity, Equity, and Inclusion
• Great team members!

About TEG

TEG is a global leader in Live Entertainment, Ticketing and Technology. Every day TEG connects fans to experiences and customers with brands. We are proud partners of some of the world’s largest and most iconic venues as well as leading event promoters globally. TEG operates worldwide out of seven country offices and includes Ticketek, Ticketek Marketplace, Ticketek UK, Ticketek New Zealand, Ticketek Malaysia, Ticketek Philippines, Softix, TEG Live, TEG Dainty, TEG Sport, TEG Van Egmond, Laneway Festival, Handsome Tours, SXSW Sydney, TEG Theatrical, MJR Presents, TEG Lifelike Touring, TEG TES Live, Brickman, Rugby Live, TEG Europe, TEG USA, Qudos Bank Arena, FAN+, VIP NOW and Ovation.

For more information about TEG please go to http://www.teg.com.au/

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

Vet.CT is seeking a dynamic and experienced Regional Sales & Client Success Manager to join our sales and client success team. This role will be pivotal in driving our sales strategy, fostering client relationships, and ensuring client satisfaction across the APAC region.

The successful candidate will be responsible for managing the full sales cycle from identifying new business opportunities to contract negotiations, as well as implementing strategies to retain and grow relationships with our existing client base. This includes working closely with key stakeholders to understand their needs and ensuring they receive the highest level of service and support.

This role requires frequent travel within the APAC region to meet clients, attend conferences, and represent Vet.CT effectively. You will collaborate with cross-functional teams to achieve business objectives and contribute to the overall success of Vet.CT.

Key Responsibilities

Sales and Business Development:

• Actively generate and close new business opportunities by engaging with prospective clients and following up on marketing-qualified leads.
• Develop tailored solutions to meet client needs by showcasing the value of VET.CT’s product portfolio.
• Represent VET.CT at key conferences, client meetings, and industry events to expand market presence and strengthen relationships.

Client Onboarding and Training:

• Guide new clients through the onboarding process, ensuring a seamless transition and positive first experience with VET.CT.
• Deliver comprehensive training to clients on VET.CT’s services and technology, enabling their teams to maximize product value.

Account Management and Client Success:

• Serve as the primary point of contact for a portfolio of clients, providing proactive support and regular updates on products, pricing, and service enhancements.
• Maintain regular communication to foster strong client relationships, ensuring their satisfaction and loyalty to VET.CT.
• Identify opportunities for upselling and cross-selling additional VET.CT services to meet evolving client needs.

Retention and Risk Management:

• Monitor client engagement and satisfaction to identify potential risks or issues, implementing proactive solutions to ensure retention.
• Collaborate with clients on contract renewals, pricing adjustments, and service improvements to maintain long-term partnerships.

Team Collaboration:

• Work closely with the global Sales and Client Success team to align strategies and share best practices.
• Partner with the North American sales team to deliver a seamless client experience and contribute to regional growth initiatives.

Travel and Client Engagement:

• Travel as needed to meet with key clients, attend conferences, and support business development efforts.

Skills Required

• A results-driven professional with a strong background in veterinary medicine, proven experience in sales, and expertise in client relationship management. Prior experience within the veterinary industry is essential.
• Outstanding relationship-building skills, with the ability to effectively engage with busy veterinarians, tailoring interactions to meet the unique needs of each client
• Persuasive and client-focused, with a strong ability to negotiate while prioritizing the client’s best interests. At VET.CT, we value long-term success over a 'sales at all costs' approach, emphasizing solutions that truly benefit the client.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and colleagues.
• Proactive and organised, with a proven ability to manage multiple accounts and priorities simultaneously.
• Comfortable working both independently and collaboratively within a global team.
• Willingness to travel within the region as required to meet client and business needs.
• Ideally located in North America, with the ability to work effectively in a remote environment and maintain a high level of productivity and communication.

• 20 days holiday plus public holidays
• Superannuations pension plan
• Employee Assistance Programme
• Company Shares Scheme

Inclusion and Diversity

Vet.CT is an equal opportunities employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any characteristic protected by law.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you'll love this role as Senior Software Test Engineer at Civica

As a Senior Software Test Engineer, you will collaborate with a cross-functional team of software engineers to implement automated solutions that proactively identify potential issues early in the development process. You’ll take ownership of designing, developing, and continuously enhancing test infrastructure and frameworks, ensuring your team has the right tools to deliver high-quality products to our users.

You will take a proactive approach to ensuring overall product quality within your functional domain, lead the testing community by developing standards, mentoring software test engineers, and promoting best practices. You’ll be responsible for tackling complex and critical testing scenarios, troubleshooting and resolving intricate issues to ensure seamless software delivery.

You’ll design, develop, and maintain automated test frameworks for web applications (including cross-browser compatibility), API, and backend systems to ensure high-quality and reliable software releases. Conducting API testing using tools such as Postman, Insomnia, or K6, you’ll validate both the functional and performance aspects of services. Your role will also involve collaborating with product managers, designers, and other colleagues to enhance product design, testability, and implementation strategies.

You will work closely with development teams to integrate automated tests into CI/CD pipelines, ensuring efficient and streamlined workflows. Your participation in code reviews will help drive continuous improvements in test automation quality, while you’ll also analyse test results, report bugs, and collaborate with cross-functional teams to resolve issues quickly and effectively.

Additionally, you will identify opportunities for process improvements and implement best practices to enhance testing efficiency and effectiveness. You may also be involved in recruitment processes, including conducting technical assessments when needed.

Your expertise and leadership will play a key role in shaping Civica’s approach to quality, ensuring that our testing standards drive excellent customer outcomes and the delivery of reliable, user-focused software.

What you will need to be successful in this role

• Experience in test automation, specialising in developing and maintaining reliable and scalable automated test frameworks
• Proficiency in programming languages such as Python, JavaScript, or TypeScript
• Solid understanding of API architectures, including REST and gRPC, with expertise in testing and validating API requests and responses
• Hands-on experience with CI/CD pipelines and integrating automated tests with CI/CD tools
• Strong analytical and problem-solving skills, with exceptional attention to detail
• Familiarity with cloud platforms such as AWS or Azure
• Experience with Agile development methodologies
• Proficiency in .NET (C#) is preferred
• Knowledge of containerisation tools (e.g. Docker) and orchestration frameworks (e.g., Kubernetes)

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Start Date: ASAP

Location: Falls Creek, VIC, 3697

Venue: Frying Pan Inn

Position: Food & Beverage Attendant

Join Traverse Alpine Group as a Front Of House Staff member, where your exceptional customer service skills will shine! We are the largest hospitality employer in regional Victoria & New South Wales and are proud to serve our guests with excellence in every interaction. As part of our dedicated team at The Boat Shed Lake Hume, you will play a vital role in creating memorable experiences for our guests in a dynamic and engaging environment.

Responsibilities

• Warmly greet and welcome guests upon arrival.
• Efficiently take and deliver food and drink orders.
• Ensure that the dining area is clean, organized, and inviting.
• Assist with food prep and beverage service as required.
• Accurately process payments and handle cash transactions.
• Provide detailed information about menu offerings and special promotions.
• Address and resolve customer inquiries and concerns with professionalism.

• Previous experience in hospitality or customer service is preferred.
• Strong ability to thrive in a fast-paced working environment.
• Excellent communication and interpersonal skills.
• Flexible availability, including nights and weekends.
• Experience with POS systems and handling cash is a plus.
• Knowledge of food and beverage service standards.
• Team-oriented mindset with a passion for exceptional service.

• Staff meals and discounted benefits across our portfolio of restaurants and cafes.
• Award winning large hospitality group with room to grow and succeed in this exciting industry
• Be a part of a passionate group of hospitality staff who bring their best everyday to work

Having raving fans has been and will always be one of the most critical competitive advantages we have. The Customer Success Manager will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our enterprise accounts. We aim to win the hearts and trust of each and every SmartRecruiters user through a truly unique engagement model fundamentally designed to drive Hiring Success.

What you’ll deliver: 

• Working as part of a team within the GTM organisation supporting each other to achieve joint revenue targets on all assigned customers

• Assume overall responsibility for product adoption and utilization, preparing and educating customers on leveraging new features and releases.  

• Support the customer on release readiness by identifying opportunities for customers to take advantage of product innovations to increase value and impact over time 

• Partner with customers to define desired business outcomes and develop success plans, focusing on maximizing value realization from our solutions and services to deliver measurable ROI

• Build strong relationships with customer stakeholders at all levels, and deliver compelling Value Reviews that drive confidence and successful partnership

• Provide recommendations for best practices and look for potential solutions alongside other functional experts within SmartRecruiters. Connecting customers to available resources and where appropriate, other customers

• Prepare the customers for the contract renewal process by identifying value delivered and managing any risk or Red Account Objects. 

• Supporting the Account Manger to bring the renewal to a successful conclusion 

• Identify opportunities for account growth through upsell and cross sell and manage all opportunities to the Account Manager qualification stage

• Attend regular ongoing training both reactively and proactively to become a solution expert

• Use insight available to conduct consistent customer health checks to ensure solution adoption, optimization, satisfaction and engagement. Take action and provide recommendations to drive improvements when risk is identified

• Identify any potential risk to revenue loss or renewal by raising and managing Red Account Objects together with Account Managers and other internal functions to remediate and ensure revenue retention

• Build advocacy within the given book of business to increase the number of referenceable customers, identify case studies and other content which can be used to increase growth opportunities

• Contribute to adoption, best practice content and events held by the Community & Education team to increase the opportunities for self service education, including hosting best practice sessions for customers

• Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

• Collaborate closely with other internal functions to facilitate connections between them and the customer to assist in achieving desired outcomes whilst managing customer expectations on resources, timelines and responses from other functions.

• Provide ongoing coaching and mentoring to Case Managers (and/or external stakeholders) on the claims management process, enabling them to provide exceptional customer service to clients, including guidance on handling communication with clients relating to the management of their claim and attending to client’s enquiries;
• Being the escalation point for technical advice for Case Managers, undertake duties including:
  • Authorise and review claims (and associated benefits payments), including where above delegated authority of Case Managers;
  • Interpretation and advice regarding hypothetical claims scenarios;
  • undertake quality assurance reviews of claims files;
  • provide advice on the technical interpretation of policies and contract requirements; and
  • take accountability for the resolution of customer complaints or requests for decision reviews (within authority);
• Continuously support the Claims Team Manager (or Senior Claims Specialists), including acting as the second-in-charge for the relevant Claims Team, triaging of claims files to Case Managers, providing feedback to the Claims Team Manager on the successes and development opportunities for Case Managers, as required;
• Liaising with internal and external stakeholders, to ensure the timely and quality management of claims, including participating in case conferences, peer case discussions and working closely with the Claims Technical Training team to identify and develop training package needs;
• Generation of reports for the Claims Team and Claims Leadership Team (such as Traffic Light reports), to enable the efficient and effective management of the team;
• Continuously reviewing Claims processes and frameworks to seek out opportunities for improvement in the overall claims experience for customers;
• Participate in business area and/or Company projects as required

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Cook at GYG, you will be at the heart of our mission to serve up the best Mexican food experience. Following the GYG recipe guide, your role will see you working with fresh ingredients and vibrant Mexican flavors, delivering quality creations for our new and loyal guests.  ​

We’re seeking someone with flexible availability throughout the week, Monday to Friday.

What's in it for me?  ​

So much! Check out some of the benefits below:  ​

• Fair pay in line with the Fast-Food Industry Award ​
• Flexible rosters and employment stability ​
• Free and comfortable GYG uniforms and exclusive merch ​
• Heavily discounted GYG meals ​
• Comprehensive training and support to set you up for success ​
• Team building activities and regular crew competitions ​
• An uncapped referral program! Bring your mates and earn $200 per successful referral 
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few ​
• Opportunities for advancing your leadership abilities – real pathways into management and beyond​
• We've got your back with Sonder - a comprehensive employee assistance program, here to support you and your family 
• The chance to join our Hola Central team or become a Franchisee!

Click the "I'm Interested" button to express your interest in joining our team! 

Lead a team of Claims Consultants and Service Officers to deliver exceptional claims experiences in line with TAL’s claims philosophy and risk management framework.

You’ll focus on delivering a market-leading customer experience while managing risk, ensuring regulatory compliance, and driving operational excellence. Key to your success will be developing team capability, managing escalations, and fostering strong stakeholder engagement.

Key Responsibilities:

• Drive a culture of process improvement and embed change effectively within the team.
• Support department and company-wide projects.
• Stay up to date with industry best practice, policies, and guidelines.
• Ensure TAL’s claims processes reflect industry standards.
• Manage escalated issues and customer complaints, delivering aligned outcomes.
• Perform ad-hoc duties as required.

The value-add things you’ll be doing:

• Leading client demonstrations and articulating the value of TenderLink and illion products, whilst understanding customers key drivers
• Participating and successfully achieving campaign targets through sales initiatives and campaigns
• Secure new business opportunities with key decision makers and exceed customer expectations
• Meeting and exceeding sales revenue targets and market penetration objectives
• Maintaining a strong and healthy pipeline of leads and potential clients
• Completing all administrative Tasks in a timely manner and tracking all opportunities and updates in Salesforce

Are you ready to lead the charge in building a next-generation data platform that’s revolutionising patient care and operational excellence? At Montu, we’re on a mission to make a meaningful impact on the lives of thousands by enabling access to personalised alternative health services. We’re seeking a visionary Engineering Manager to spearhead the development of our cutting-edge data platform. This is your chance to blend leadership, innovation, and technology in a role that makes a real difference.

As the Engineering Manager for the Data Platform, you will:

• Lead and Innovate: Oversee the end-to-end development and deployment of a scalable, robust data platform supporting alternative health research, patient care, and operational efficiencies.

• Lead a Team of Stars: Lead, mentor, and guide a talented team of Data Platform Engineers and Software Engineers in a collaborative, innovative environment.

• Collaborate for Impact: Partner with product managers, data specialists, and other stakeholders to translate complex business needs into seamless data solutions.

• Drive Excellence: Architect and design a high-performance data platform with unmatched availability, scalability, and security.

• Ensure Integrity: Implement data governance frameworks that prioritize compliance, data privacy, and regulatory standards.

• Stay Cutting-Edge: Continuously evaluate and adopt emerging tools and technologies to enhance the platform’s performance and capabilities.

We are looking for a Rehabilitation Consultant to join our team in Melbourne on a full-time or part-time basis!

If you are passionate about delivering excellent customer care and making a difference in people’s lives, this is the place for you. Help your clients regain their independence and achieve their goals in life and work!

We build better lives through work and health.

As a Rehabilitation Consultant you will play a vital role in the provision of workplace rehabilitation services to help build better lives through work and health. As part of the team you’ll support people to get well and working.

As a valued team member, your responsibilities will include:

• Undertaking worksite, functional, ergonomic, equipment and home assessments
• Identifying Return to Work (RTW) barriers
• Liaising with clients, insurers, medical practitioners and employers to achieve outcomes appropriate for all parties
• Designing, implementing and monitoring programs that assist injured employees to return to the workforce

Sales Development Representative – H&L Point of Sale and H&LPay (POS) – Australia

We are seeking a highly motivated and dynamic Sales Development Representative (SDR) to join our Sales team. As an SDR focused on Point of Sale, you will play a pivotal role in identifying and qualifying potential leads, initiating contact, and building strong relationships with prospective clients. Your goal will be to drive sales opportunities, contribute to revenue growth, and promote the adoption of our POS solutions. You will assist in qualifying potential H&LPay clients within our existing portfolio as well as with new venues.

Here is a little window into our company: H&L Australia is a leading provider of innovative Point of Sale (POS) solutions, catering to businesses across Australia. Our cutting-edge technology is designed to streamline transactions, enhance customer experiences, and boost overall business efficiency. We are committed to delivering high-quality POS solutions that empower businesses to thrive in the competitive market.

H&L POS was acquired by Valsoft and now operates under the Aspire Software portfolio.  Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidate will be based within commutable distance of our office in Melbourne, working in a hybrid work model!

What your day will look like:

Lead Generation:

• Conduct market research to identify potential customers and market trends
• Utilize various channels such as cold calling, email outreach, and social media to generate leads
• Collaborate with marketing to leverage inbound leads and nurture them through the sales pipeline

Qualification:

• Engage with prospective clients to understand their business needs and challenges
• Evaluate potential leads to ensure alignment with the company's target customer profile
• Qualify leads based on established criteria and pass on high-potential opportunities to the Sales team

Communication:

• Articulate the value proposition of our POS solutions to prospects
• Conduct product demonstrations and presentations to showcase the features and benefits of our offerings
• Build and maintain relationships with key stakeholders, understanding their unique requirements

Collaboration:

• Work closely with Sales and Marketing teams to align strategies and share insights
• Provide feedback from the market to help improve product offerings and sales strategies

Goal Achievement:

• Meet and exceed monthly and quarterly targets for lead generation and qualification
• Contribute to the overall revenue growth by converting qualified leads into opportunities for the Sales team

About You:

• Proven experience as a Sales Development Representative or in a similar role
• Familiarity with Point of Sales (POS) systems and the retail industry is a plus
• A bachelor's degree in a related discipline is advantageous but not essential
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively within a team
• Strong organizational and time management skills
• Goal-oriented with a track record of meeting and exceeding targets
• Proficiency in using CRM software and other sales tools
• Fluent in English, both written and verbal, is essential
• Must be legally authorized to work in Australia

Join us at H&L and H&LPay and be part of a dynamic team dedicated to revolutionizing the Point of Sales experience for businesses across Australia.

We would love to hear from you if you are passionate about sales, technology, and making a significant impact. Apply now!

For information about H&L POS, please visit our website at https://hlpos.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Sales Development Representative – H&L Point of Sale and H&LPay (POS) – Australia

We are seeking a highly motivated and dynamic Sales Development Representative (SDR) to join our Sales team. As an SDR focused on Point of Sale, you will play a pivotal role in identifying and qualifying potential leads, initiating contact, and building strong relationships with prospective clients. Your goal will be to drive sales opportunities, contribute to revenue growth, and promote the adoption of our POS solutions. You will assist in qualifying potential H&LPay clients within our existing portfolio as well as with new venues.

Here is a little window into our company: H&L Australia is a leading provider of innovative Point of Sale (POS) solutions, catering to businesses across Australia. Our cutting-edge technology is designed to streamline transactions, enhance customer experiences, and boost overall business efficiency. We are committed to delivering high-quality POS solutions that empower businesses to thrive in the competitive market.

H&L POS was acquired by Valsoft and now operates under the Aspire Software portfolio.  Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidate will be based within commutable distance of our office in Adelaide, working in a hybrid work model!

What your day will look like:

Lead Generation:

• Conduct market research to identify potential customers and market trends
• Utilize various channels such as cold calling, email outreach, and social media to generate leads
• Collaborate with marketing to leverage inbound leads and nurture them through the sales pipeline

Qualification:

• Engage with prospective clients to understand their business needs and challenges
• Evaluate potential leads to ensure alignment with the company's target customer profile
• Qualify leads based on established criteria and pass on high-potential opportunities to the Sales team

Communication:

• Articulate the value proposition of our POS solutions to prospects
• Conduct product demonstrations and presentations to showcase the features and benefits of our offerings
• Build and maintain relationships with key stakeholders, understanding their unique requirements

Collaboration:

• Work closely with Sales and Marketing teams to align strategies and share insights
• Provide feedback from the market to help improve product offerings and sales strategies

Goal Achievement:

• Meet and exceed monthly and quarterly targets for lead generation and qualification
• Contribute to the overall revenue growth by converting qualified leads into opportunities for the Sales team

About You:

• Proven experience as a Sales Development Representative or in a similar role
• Familiarity with Point of Sales (POS) systems and the retail industry is a plus
• A bachelor's degree in a related discipline is advantageous but not essential
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively within a team
• Strong organizational and time management skills
• Goal-oriented with a track record of meeting and exceeding targets
• Proficiency in using CRM software and other sales tools
• Fluent in English, both written and verbal, is essential
• Must be legally authorized to work in Australia

Join us at H&L and H&LPay and be part of a dynamic team dedicated to revolutionizing the Point of Sales experience for businesses across Australia.

We would love to hear from you if you are passionate about sales, technology, and making a significant impact. Apply now!

For information about H&L POS, please visit our website at https://hlpos.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 16 brands spanning the country, connecting guests to the land, and to each other. Headquarters in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station, barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About You

You are a dedicated and passionate professional with a strong background in Marine Safety and a thorough understanding of the Australian Maritime Safety Authority’s legislation (AMSA).

Your experience in safety management equips you with the skills necessary to effectively lead and uphold Safety Management System (SMS) standards in compliance with regulatory requirements. You possess excellent communication and interpersonal skills, enabling you to coach and educate team members at all levels, promoting a safety-focused culture across the organisation.

Your proactive approach and enthusiasm drive you to continually seek improvements and implement initiatives that enhance health, safety, and environmental (HSE) performance. You thrive in a dynamic environment, enjoying the challenge of leading investigations into incidents and providing well-informed briefings and decisions to key stakeholders.

With a high level of personal presentation and attention to detail, you are committed to achieving excellence in all aspects of your work. In addition to your technical qualifications, you are innovative and change-oriented, always looking for ways to enhance operational practices and foster a culture of continuous improvement. Your capability in planning and facilitating maritime safety, security, and WHS training, alongside your focus on health and wellbeing strategies, positions you as a pivotal leader within the marine division.

About The Role

As the Marine HSE Manager at Journey Beyond, you will be the cornerstone of our commitment to health, safety, and environmental excellence across our marine businesses. In this key position, you will be responsible for implementing and reviewing our comprehensive safety framework and HSE Strategic Plan, ensuring that all procedures and work practices align with relevant Australian Standards, safety legislative requirements, and corporate policies.

Your primary focus will include conducting regular Safety Audits across all marine operations within the Marine and Attraction and Dining Divisions, ensuring compliance and continuous improvement. You will play a vital role in updating Safety Management Systems (SMS) to reflect any amendments to Marine Order 504, providing critical oversight and guidance that helps drive a strong safety culture.

In addition to leading investigations into health, safety, and environmental incidents, you will coach and educate managers and team members, fostering a workplace environment that prioritises safety and proactive incident reporting. You will coordinate and facilitate meetings for the Marine Advisory Safety Committee and the Management Safety and Compliance Committee, ensuring timely and effective follow-through on actions determined during these meetings.

Your leadership will extend to working collaboratively with Business GMs to enhance staff capability through comprehensive training, emergency drills, and workplace inspections. You will also be instrumental in implementing health and wellbeing strategies, along with managing the operational HSE risk register to mitigate risks and advance safety performance.

This role offers you the opportunity to make a significant impact on the safety landscape of Journey Beyond, ensuring compliance and high standards of safety practices across our marine operations. Your expertise and proactive approach will be crucial in guiding our teams to achieve excellence in health, safety, and environmental management.

Ideally, you will be based in one of our larger Marine businesses in either Perth. WA or Airlie Beach, QLD, but we also welcome applications for our Corporate Office (Adelaide).

Frequent travel is required to our Marine locations

What We Offer

• Generous discounts on Journey Beyond travel and experiences
• Study Assistance Policy
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Flexible working environment

How to Apply

If you are passionate about marine safety and environmental stewardship and possess the skills and qualifications outlined above, we invite you to apply for the Marine HSE Manager position at Journey Beyond.

Please send us your resume and cover letter outlining your relevant experience.

Join us in ensuring a safe and environmentally responsible marine experience for all our customers and staff at Journey Beyond. We look forward to your application!

Apply now. Join us!

Successful candidates are required to provide a current National Police Clearance.

A pre-employment medical may be required as part of the recruitment process.

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our 350+ team currently across 9 locations and 6 time zones.

The Role 
As a key member of our Trading Operations team at Pepperstone, you'll play a crucial role in supporting our business users and clients.  You will have the important responsibility of overseeing the configuration, maintenance, and seamless operation of our order management systems, as well as our internal trading infrastructure, which includes aggregation and liquidity management systems.

This role requires a solid understanding of the various trading systems we provide to our clients, coupled with a deep understanding of Pepperstone's business model. Moreover, you'll need to showcase exceptional skills in effectively and securely managing trading environments.

As our Trading Operations Engineer , your key responsibilities include, but may not be limited to:

• Provide Tier 2&3 escalation and operational support to the business.
• Monitoring of business-critical Trading Systems.
• Configure MT4, MT5, cTrader trading servers following business and regulatory demands.
• Monitoring the pricing and corporate actions of our trading offering.
• Complete daily operational tasks as required by the business and our regulators.
• Facilitate projects in coordination with the other internal teams and external technology providers.

About you

• Bachelor’s degree in computer science, Information Technology, Finance or any other related discipline
• Excellent knowledge of the English language both written and oral is necessary.
• At least 1 year experience in a similar analyst role.
• Hands-on experience with project management tools
• Knowledge of Python and SQL is an advantage
• Flexibility with regards to work hours, weekend tasks, and shifts 
• Ability to live the Pepperstone values 
• Committed to ongoing learning and development
• At least 1 year experience in a similar analyst role by experience in financial services or similar analyst role is ideal but not a requirement

Why you will enjoy working with us

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
• Ongoing personal development & learning opportunities
• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
• 3 paid volunteering days per year & Workplace Giving Program
• Frequent events and celebrations including a standard weekly social
• Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
• Best in class end of trip facilities including bicycle parking, change rooms & showers
• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas

About Pepperstone 

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers and www.linkedin.com/company/pepperstone/

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

“We are a 2023 Circle Back Initiative Employer – we respond to every applicant”.

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

#Li-Hybrid

• Work closely with the Group Director to organise and schedule meetings, set up equipment, manage agendas, and assist with presentations for conferences and internal meetings.
• Coordinate and schedule client meetings and events, acting as the primary coordinator for internal and client functions, including catering arrangements.
• Manage expenses and invoices, support project cost planning, and provide weekly debtors reporting.
• Assist in business reporting processes, including monthly, quarterly, and annual reports, as well as project reporting.
• Support project setup in Workbench, manage the project cost planner, and ensure weekly updates.
• Arrange travel and accommodation for the leadership team, ensuring compliance with company policies and guidelines.