Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

This is an excellent leadership opportunity, joining a fantastic team of peers with potential to take your career to new heights! This role is challenging, interesting and integral to the service we provide to our clients via the Endpoint Engineering team. The Endpoint Engineering team is responsible for maintaining the Standard Operating Environment using both traditional and modern toolsets, application packaging and ensuring compliance across our customer environments.

About the Role

This role is available across our offices in Australia: Sydney, Canberra, Melbourne, Adelaide, Perth, Brisbane. As an Endpoint Engineering Team Leader, you will lead a team of Endpoint Engineers and application packagers to ensure best practice support methodology is applied and customer outcomes delivered driving high levels of customer satisfaction. Due to the nature of Federal Government clients, Australian Citizenship and NV1 is required as part of the process. After hours and weekend work may be required as well as onsite and remote work.

What you’ll do

As an Endpoint Engineering Team Leader, you will be responsible for, but not limited to, the following:

• Estimating, scheduling and ensuring that all resource planning requirements are sufficient to provide the required levels of availability and support.
• Managing performance and culture of a high-performance team
• Managing team workload and priorities to achieve SLAs
• Managing customer expectations by overseeing the support model.
• Providing technical mentoring and guidance to less experienced members of the team.
• Determining how to use resources to meet service level agreements and support objectives.
• Remedying complex problems and provide technical consultation in line with the established support model.
• Planning systems capabilities and resources to fulfil user requirements.
• Mentoring other engineers in the team to uplift skills.
• Monitoring performance system performance for all corporate platforms.
• Managing the Installation, testing and maintaining system hardware and software.
• Providing guidance and advice within the latitude of established company policies in order to meet schedules and resolve technical problems.

What you’ll bring

We are looking for someone with extensive IT industry experience and 3 years plus in an Endpoint Engineering management role. You are passionate about your work, proactive, client-focused and believes in customer service as a point of differentiation in a service offering. You can work both independently on competing priorities and as part of a team.

Culture and Benefits

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours, professional development courses and other retail discounts to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.


About the Role

Join us as an Aternity Engineer specializing in Aternity's End User Experience Monitoring (EUEM) products! In this role, you'll be at the forefront, tackling enterprise-wide challenges related to network efficiency, application performance, server capacity, and end-user experience. Your work will merge desktop engineering expertise with a sharp business focus, aimed at delivering and optimizing IT performance management solutions.


** Please note to be successful in this role you would need to be an AU Citizen with NV1 mandatory **

What you’ll do

Your responsibilities will encompass a range of critical tasks:

• Delve into customers' IT landscapes, understanding their requirements and processes to drive full adoption of Aternity's solutions, maximizing ROI and business impact.
• Offer specialized planning and design expertise in digital experience monitoring, application performance troubleshooting, and end-user performance analysis.
• Gather crucial end-user and application performance data for effective troubleshooting.
• Develop scripts to enhance Aternity's EUEM capabilities for metric collection and remediation.
• Configure precise measurements for end-user activities and backend application transactions, ensuring accuracy and validity.
• Articulate and present advanced product features, benefits, and comprehensive solutions to stakeholders.
• Collaborate directly with customers, colleagues, and stakeholders, working on-site or remotely to achieve project objectives.
• Resolve performance issues for both Windows and Apple-based platforms, generating budget-sensitive solutions to meet customer needs.
  
  

What you’ll bring

Desired Technical Skills:

• Ideally, hands-on experience with ATERNITY or similar products (e.g., Lakeside Systrack, Nexthink,).
• Proficiency in network and infrastructure performance monitoring and analysis is highly preferable.
• Sound understanding of common application architecture frameworks, distributed mechanisms, and messaging components.
• Familiarity with IT methodologies for software deployment and change in enterprise settings.
• Programming skills in PowerShell, Python, C++, Golang, Rust, or similar languages.
• Experience with Business Intelligence tools such as PowerBI, Tableau, Qlik, or similar platforms.
• Understanding of J2EE and/or .NET internals.
• Strong technical skills in SQL and XML, complemented by an understanding of network/HTML/HTTP traffic.
• Knowledge of cloud-based technologies like AWS and Azure, alongside expertise in web technologies, server/client-side (Java Servlets, HTML, CSS, JavaScript, Ajax, HTTP, RESTful architecture).
• Proficiency in web application architecture and software, including familiarity with Web Servers (Apache, IIS), Application Servers (WebSphere, WebLogic), Databases (Oracle, SQL Server, DB2), and Operating Systems (UNIX, Windows).
• While expertise in all these areas isn't expected, a high-level understanding of their functionality and interrelationships is crucial.
• Basic administrative skills for these technologies are a plus.
• Knowledge of TCP/IP networking.

Join us if you're ready to dive into the intricate world of advanced analytics, solving complex challenges, and maximizing digital performance with cutting-edge solutions!

Qualifications

• A Computer Science degree or equivalent professional background

• Effective communication skills bridging technical and non-technical audiences, driving IT projects within large organizations, and translating technical features into tangible business advantages for customers

• Self-driven and excels in high-performance scenarios with minimal supervision

• Highly organized, detail-oriented, possessing strong technical skills, and dedicated to delivering exceptional customer service

• Eagerness to explore new technologies, selecting the optimal tools for each task

• Innately motivated to enhance products by introducing innovative ideas and insights to the team

• Proficient in analytical thinking, troubleshooting, and adept at problem-solving

• Engage directly with customers, and collaborate effectively

• Exceptional skills in business writing and presentation

• Background in monitoring and optimizing application and system performance

• Preferred experience in managed services, technical consulting, or roles within software development/systems administration

 
Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology managed services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

About the Role

The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practises to follow and implement. The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. As a SOE Engineer you will manage the day-to-day operations of the Customers endpoint systems with minimal direction and engage in project work when they arise. You will have a key focus on ensuring an exceptional customer experience to Datacom’s endpoint customer base.

We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers.

This role is open in all our Datacom offices in Australia (Adelaide, Brisbane, Canberra, Melbourne, and Sydney).

** Please note to be successful in this role you would need to be an AU Citizen with NV1 mandatory **

What you will do

As a SOE Engineer, you will be responsible, but not limited to:

• Strong technical knowledge of Microsoft Endpoint Configuration Manager including SCCM and Intune
• Strong technical knowledge of Active Directory – Group Policy Management
• Strong Scripting ability (PowerShell, VBScript, Batch)
• Experience with Windows 10 task sequencing and end point configuration
• Experience with facilitating large and enterprise scale software deployments
• Maintenance, upgrades, and enhancements of environment wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise grade endpoint management platforms (Intune/SCCM)
• Experience with Packaging desktop applications and configure them for streamlined deployment
• Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
• Operate in, and contribute to the winning culture of a high performing team
• Identify service improvements, efficiencies and/or cost reductions for Datacom customers
• Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).
• Perform upgrades on applicable hardware and operating systems as required/requested
• Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual)
• Assist with projects as required and act as the lead
• Minimum of 3+ years’ experience in SOE migrations, projects, and implementation
• Experience in macOS operating systems using JAMF would be advantageous

• Provide continuous high-quality upkeep of supporting documentation such as Designs, As-Builts, How-tos, environment reporting, risk registers, tickets, and roadmap lifecycles

What you will bring

You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approximately 3 years’ experience in a similar SOE Engineer role. You will possess exceptional knowledge of Windows 10, 11. Along with good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services and Enterprise applications. You will have exceptional skills in endpoint management platforms, System Centre Configuration Manager, Intune, Jamf, and Azure Virtual Desktop). You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision. You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required.

Why Datacom?

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today online today!

Welcome to CT, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

Our CEO, Adam Centorrino, is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.

Here’s what you’ll be doing:

The Midrange Applications Developer supports the Team Leader in the day to day

development, maintenance, enhancement and support of applications in the ICT

environment within the IT Solutions Section of the ICT Branch, including participating in

section planning for short term tasks and contributing to strategic planning for longer term

initiatives.

The role is responsible for undertaking work that is moderately complex to complex and/or

sensitive in nature, under limited direction, utilising expertise and knowledge in designing

software applications to meet the client's needs.

Estimated start date

Tuesday, 06 February 2024

Initial contract duration

ASAP to 30 June 2024

Extension term

12 months

Number of extensions

3

Location of work

ACT

Working arrangements

It is the client's preference for this position to be performed from a National Office location.

Security clearance

Must be able to obtain Negative Vetting Level 1

Security Clearance: Must have active NV1 clearance.

The role will be responsible for, but not limited to:

• Apply expertise to enhance and improve existing software, including designing,

developing, implementing and testing software systems, in line with business

requirements and software development standards.

• In collaboration with other teams, investigate and resolve issues with the operation

of an application.

• Address errors by making appropriate changes and rechecking the program to

ensure that the desired results are produced.

• Perform revision, repair, or expansion of existing programs to increase operating

efficiency or adapt to new requirements.

• Provide a high standard of technical and design documentation.

• Contribute to project progress reporting and comply with governance processes.

• Develop and support key internal and external relationships, including managing

stakeholders to achieve work area and agency goals.

• Make and communicate decisions using good judgement, expertise and

knowledge, governed by legislation, regulations, best practice principles or

relevant operating instructions and procedures.

• Contribute to doctrine, election preparation and delivery activities in accordance

with the election readiness framework, according to individual accountabilities and

responsibilities.

• Perform additional duties or assume responsibility of functions as directed from

time to time.

Additional responsibilities during an Electoral Event

• Perform support functions outside of standard bandwidth hours as directed

Key Personnel Expertise

Mandatory:

• Detailed knowledge of and experience in the design and development of software

solutions using Ingres ABF and SQL.

• Knowledge and experience in successfully setting priorities and delivering quality

results on time and on budget

• Proven ability to communicate effectively whilst anticipating stakeholder needs

and expectations across a geographically dispersed network.

• Proven analytical abilities with the ability to propose and facilitate change and

contribute to business improvement strategies.

• Demonstrated personal integrity whilst achieving results within legislative and

policy parameters.

Desirable:

• Relevant qualifications in information technology.

• Knowledge of, or ability to, quickly gain knowledge of Australian electoral law and

practice

• Knowledge of, or ability to, quickly gain knowledge of the Commonwealth frameworks,

including ICT frameworks

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we offer cost-price tech discounts so you can stay up-to-date with the latest trends.

• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. Our continued commitment to deliver excellence to our customers is built around a true partnership approach.

About the Role

Our Customer Centric Managed Services team provide a wide range services to our Clients. We are seeking a knowledgeable all-rounder in Hardware and End User Technology to ensure we deliver value to our customers and internal stakeholders through the delivery of high-quality Hardware Asset Management services, with the goal of optimising the purchase, deployment, utilisation, replacement and disposal of hardware for Datacom customers.

What you’ll do

• Ensure the effective delivery of high-quality Hardware Asset Management Services:
• Daily administration of the Hardware Asset Management activities
• Ensure compliance across Datacom and customer HAM policies, processes, procedures.
• Ensure that delivery teams, customers and process participants adhere to the HAM processes in line with customer requirements and ITIL Best Practices
• Implement and Manage the Configuration Management System, including CMDB and AMDB
• Responsible for maintaining asset information in the AMDB/CMDB to deliver IT Services.
• Assist in co-ordinating the logistics of the hardware lifecycle including collection, replacement, return or disposal of laptops.
• Ensure all HAM policies, process, procedures, work instructions, user guides and customised appendices are documented, reviewed, updated, and published on an annual basis or earlier if required.
• Lead Audits and work collaboratively with Internal and External Stakeholders to ensure accurate data is provided.
• Facilitate the provision of sound consulting advice to the customer as required, and assist them in the identification of solutions for its business requirements in relation to HAM.
• Ownership of the end-to-end hardware request management processes for the customer ensuring there are no process gaps, and leading regular forums with all process participants.
• Implement robust processes to ensure all devices deployed are recorded in the HAM Tool
• Work with internal procurement teams & stakeholders to deliver on business requests.
• Develop & maintain asset management processes & procedures.
• Daily monitoring and management of HAM process compliance including customer SLA and KPIs and health reporting as required or requested by management
• Escalate risks discovered in, or affecting, the HAM service and delivery of services and ensure they are documented with the SDM, Account Teams, reported in the customer's monthly reports (where applicable) and tracked in Customer Operations Risk Registers.

What you’ll bring

• Strong End User Compute delivery experience
• Understanding of end-to-end hardware request and deployment processes
• A Self Managing Professional who can work autonomously and recognise when there is a requirement to collaborate and escalate.
• Has a passion for excellent customer and demonstrates a willingness to help customers and provide them with a service that adds value to their business.
• Strong understanding of process operating frameworks, quality processes and methodologies
• Experience documenting and implementing policies, processes and procedures.
• Experience in participating in a continuous service improvement plan
• Experience participating in a Hardware audit
• Analytical thinking and the ability to analyse detailed reporting
• Ability to create and maintain process documents
• Ability to effectively present/communicate, negotiate and interact at all management levels, including with Technical Staff, Management and Senior Leadership
• Able to analyse large amounts of data in excel or alternative database software
• Strong stakeholder management expertise, able to drive process improvement across a diverse and heavily matrixed organisation

Due to our customer requirements, you must have Australian Citizenship to be considered for this position.

Culture and Benefits

Datacom is one of the largest suppliers of Information Technology professional services in New Zealand and Australia. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give us our unique culture and energy that you can feel from the moment you meet with us.

At Datacom, you'll be recognised and valued for your contributions. We're growing year on year and can provide career opportunity in a collegial and agile environment that empowers people and promotes innovation. We care about our people and provide a range of perks such as health insurance, employee discounts, social events, remote working, flexi-hours, and professional development courses to name a few. We operate at the leading edge of technology to help our largest enterprise organisations explore possibilities and solve their biggest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Our why

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

The Platform Engineering team are focused on a number of existing and emerging technologies. We cover technologies from VMware, Microsoft and Citrix. We are forward thinking, love automation and are on a mission to make infrastructure and services easy for our customers.

About the Role (your why)

We are currently seeking a Citrix Engineer to join our team on a contract basis. As a Citrix Engineer, you will be responsible for the continual delivery of desktop services to end clients utilizing desktop, application and user virtualization/streaming, and any other methods of desktop services required while maintaining excellent relationships and ensuring effective and professional communication with all relevant parties.

It is essential that you are an Australian citizen to be considered for this role and NV1 is required. This role is available across all of our AU offices; Sydney, Brisbane, Adelaide, Perth, Canberra and Melbourne.

What you’ll do

As a Citrix Engineer, you will be passionate about Citrix and continually identify ways you can leverage the technology to enhance the customer experience. You will be familiar with Xendesktop and XenApp, and be a frequent user of Citrix Cloud services.

• Collaborate with cross-functional teams to implement Citrix solutions and troubleshoot any issues
• Ensure the stability, integrity, and efficient operation of Citrix infrastructure
• Maintain and administer Citrix policies and profiles to ensure security and compliance

What you’ll bring

• Relevant experience as a Citrix Engineer or similar role
• Knowledge and experience with Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop)
• Experience with Citrix Cloud services and technologies
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Australian citizenship and NV1 Clearance

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Contract Type: Fixed Term 6-month Contract (FTC) / Independent Contractor 3-6 months.

About Us:

CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities across ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the Role: 

In this role, you support a broad team of staff responsible for the maintenance, repair and incident response of critical services and systems covering Electrical, Mechanical and Fire. The Service Technician – Shift Team role will be the first to respond to alerts and alarms, assign the severity, prioritise the rectification and determine whether escalation is required to third party contractors.

Shift team members will proactively perform inspections to ensure all critical infrastructure is operating as designed and identify any possible risk to the infrastructure and buildings. The position will monitor the critical infrastructure 24 hours a day, 7 days a week and be able to make quick decisions on prioritisations and escalations based on their experience. The shift team assists with the monitoring of all contractors conducting critical work and ensures strict adherence to processes and procedures.

Other responsibilities include:

• Promptly responding to service requests and emergency faults.
• Conduct initial fault finding, determine causes, and implement remedies.
• Communicate repair timelines with internal teams for coordinated client communications.
• Perform critical switching to prevent disruptions in case of equipment failure.
• Ensure timely completion of planned maintenance, daily site reviews, and adherence to safety policies.

 About You: 

We are looking for a passionate person who has a trade or tertiary qualification in relevant fields (Electrical, Refrigeration, Mechanical, Mechatronics, Fire, Telecommunications).

• Proven experience/ exposure in trade or critical facilities.
• Prior experience in critical infrastructure environments with adherence to strict procedures.
• Experience operating Building Management Systems (BMS) or Energy Management Systems (EMS).
• Exposure to data center equipment, including CRAC units, UPS, generators, and fire systems.
• Demonstrated skills in managing critical infrastructure, utilizing electronic monitoring systems, fault-finding, and contributing to process improvements.

Please note: this position works on a rotational 12hr shift roster (2 days, 2 nights – 4 off)

Working Rights: 

Applicants who wish to apply for this position will need Australian Citizenship with ability to obtain and maintain an NV1 Security Clearance.

How to Apply: 

If you are looking for an opportunity to 'Make Your Mark' and play a vital role in a fast-growing Australian Technology company, please submit your resume and cover letter by clicking Apply.

 Please ensure you take the time to align you CV with the requirements above. We want to understand how your skills and experience relate to the position you are applying for.

Love getting out on the road, having control over your schedule and the idea of an early afternoon knock off? A role as a Hygiene Product Installer and Maintenance Technician technician with Initial Hygiene (A Rentokil Initial company) could be what you’re looking for.

Initial Hygiene is looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians on a full-time, permanent basis, working Monday to Friday. We have roles available across the country.

If you’re looking for a job that offers autonomy, flexibility and variety and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including fuel card for work purposes
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid driver’s license
• Current Working with Children Check
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks
• Confident using a mobile phone service app/tablet

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Employee Testimonials:

"As an Initial Hygiene Technician, you feel like your own boss."

Stephen Kroger

Initial Hygiene Technician

“I got to the point in my life where I was looking for something different. Since joining Rentokil, I’ve been provided with so many qualifications and opportunities for advancement.”

Jim Evans

Senior Technician

“Being in the Rentokil Initial Team, it feels like a family.”

Thanh Nguyen

Technician

“The culture is really supportive, you feel like you’re included by the whole business.”

Suzy Harris

Technician

Paper Giant is a strategic design consultancy made up of a creative and welcoming team who help organisations deliver better products, services and policy in order to create a more just, equal and sustainable society.

We’re most known for our experience in visual design, product strategy, co-design and design research. We strive to create positive impact through work that considers the perspectives and lived experience of the people our projects effect.

In the past year, we've worked on diverse projects including: delivering a design system for one of Australia's most progressive financial institutions, co-designing better outcomes to support people leaving prison and facilitating conversations on a national strategy on energy performance.

We have offices in on Ngunnawal country / Canberra and Naarm / Melbourne and we strive to create flexibility to support you to do your best work wherever you are. We welcome people from diverse backgrounds and life experiences, and are an equal opportunity employer. If you're not sure you meet all the criteria, we absolutely encourage you to apply.

We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.

Who we are looking for...

As a Product Designer at Paper Giant, you will apply your design expertise to a diverse range of client problems. You will be a hands-on maker and work collaboratively with project team members to deliver high-quality work for clients in the government, not-for-profit, and private sectors. You’ll scope and define design approaches, prototype and design digital interfaces, and create pathways for change through effective design and storytelling.

You have in-depth knowledge and experience in visual and communication design in diverse contexts and mediums. Knowledge and experience in applying human-centred design methodologies to achieve design outcomes is essential.

What you will do:

Show impact through design practice

• Tackle design problems that range from well-defined to ambiguous
• Solve client problems by applying a variety of design and creative approaches
• Use conceptual thinking to respond to user and client needs
• Use sketching, wireframing and prototyping to communicate and test possible futures for products, services, and physical/digital touchpoints
• Use design research to test ideas and inform design decisions and rationale
• Support the design and facilitation of online and in-person workshops
• Use customer journeys, service blueprints and experience maps as a way to uncover challenges and opportunities
• Collaborate on qualitative research (interviewing and sense-making) and turn insights into actionable plans for the client
• Document your work in design systems and brand guidelines.

Deliver client projects to a high standard

• You understand how to communicate research findings, strategic foresight and conceptual ideas.
• You can create detailed designs and communicate the design rationale both verbally and visually to drive change within an organisation
• You are comfortable with your personal design process and are able to communicate it to others
• You are willing and open to try new processes, tools, ways of working and methods of production
• You can identify when you are uncertain or require help

Manage client relationships

• You are comfortable speaking directly to clients/stakeholders
• You can deliver an excellent presentation
• You can tell a story in a convincing and compelling way

Demonstrate ethics, purpose and care

• You are a kind, generous and respectful individual
• Your personality is a reflection of your personal practice
• You can understand or engage in ethical conversations about your work
• You have a strong desire to contribute to the studio practice and culture

Essential skills and experience

• At least 2 years of experience working in a product design, UX/UI, communications design, graphic design or human-centred design role;
• Excellent skills with Figma, Adobe Suite, and other no-code prototyping services;
• Experience using and creating design systems and brand guidelines;
• You can show at least one project where you designed and conducted qualitative research with the users of a product, service or policy;
• You can tailor outputs and design communication to meet client needs;
• You are willing to travel to conduct research if required;
• You will help us to design and build a positive, collaborative, inclusive studio culture;
• Fluent in written and spoken English; and
• Full and current working rights for Australia.

Your application

Please supply a resume and answer the following questions:

• Why do you want to work at Paper Giant?
• What’s the design achievement you’re most proud of in the past two years?
• What do you think makes an effective product designer when working in a team?

Flexible, part-time and remote working arrangements will be considered.

Remuneration

The salary range for this role is between $80,000 - $110,000, depending on your experience.

What’s it like to work at Paper Giant?

Working at Paper Giant means working as part of a passionate and supportive team of design and research practitioners.

We work together on projects and the company, and our culture is one of generosity, sharing, inventiveness and openness.

We offer flexible work hours, a generous professional development allowance, and support volunteering and learning opportunities for all our staff.

We work on diverse, complex, interesting and challenging projects, and are passionate about using design to solve complex problems at all scales.

We welcome people from diverse backgrounds and life experiences, and are an equal opportunity employer.

All qualified applicants will receive consideration without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in Darwin on a Permanent full-time basis.

This role reports directly to the Customer Service Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on scheduling and make outgoing calls to customers to promote our products and services.

Core responsibilities in the role include:

• Keeping the customer at the centre of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer queries related to their bookings in an effective manner.
• Proactively making outbound calls to our existing customers to promote our products and services
• Demonstrate experience in customer service, including the ability to display empathy and active listening skills. Provide a high level of customer service and act as the first point of contact for customer enquiries via phone and email.
• A high degree of attention to detail and accuracy while scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities using excellent verbal and written communication skills, including interpersonal skills
• Ability to work to deadlines, KPI's and meet sales targets while working as a team and independently.
• Ability to multi-task and attend to ad-hoc jobs as and when they arise
• Documentation of all relevant information on the CRM to provide clear instruction for field technicians.
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

The ideal candidate will possess:

• Experience working in call centre or internal sales environments (essential)
• Demonstrated experience in phone sales and converting enquiries into sales
• Capable of working with multiple web-based data-bases and email programs. Experience in Microsoft suite is desirable.
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multitasking.
• Proven problem-solving skills.
• Ability to work in a team environment to support fellow colleagues.
• Professional, reliable and punctual.
• Accurately enter data into systems.

What is on offer:

• Competitive salary, plus generous bonus/commissions structure to reward individual and team performance.
• A friendly, supportive environment where you can enjoy going to work each day.
• Access to staff benefits and discount program with major retailers and stores.
• Comprehensive training via company’s in-house programs.
• Access to ample on-site car parking.

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

If you’re the superstar we’re looking for, and you’re looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.

Employee Testimonials -

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

“Rentokil Initial enables me to have a career where I feel valued but also gives me the opportunity to be a parent and have work-life balance.” 

Phillip Winkle

About Us:

CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities across ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the Role:

As the Government Relations Senior Adviser, you will be responsible for the day-to-day engagement with government on policies, programs and standards and advising on how they will impact and influence CDC’s operations. The Adviser will be responsible for developing CDC’s positions to government entities and ensuring that CDC’s interests are effectively communicated and advanced through advocacy, relationship building and strategic engagement with elected and appointed officials, government agencies, industry groups and other stakeholders.

Duties include:

• Build and maintain relationships with elected offices, government agencies, and key stakeholders.

• Analyse and track policy and regulatory developments, providing strategic insights to stakeholders.

• Represent CDC in routine meetings with government entities and stakeholders.

• Lead advocacy campaigns to promote CDC’s stance on key issues.

• Prepare and deliver impactful submissions and presentations to government bodies.

• Support the development of formal partnerships and provide specialized knowledge of regulatory frameworks while ensuring internal collaboration for an effective government relations approach.

About You:

We are seeking a highly motivated individual with strong government-based stakeholder engagement skills with a strong exposure to government relations, public affairs, policy development or related field. You will have high-level written and interpersonal presentation skills, suitable for engaging at executive and board levels, effectively representing the company in engagements with stakeholders.

Working Rights:

Applicants who wish to apply for this position will need Australian Citizenship with ability to obtain and maintain an NV1 Security Clearance.

How to Apply:

If you are looking for an opportunity to 'Make Your Mark' and play a vital role in a fast-growing Australian Technology company, please submit your resume and cover letter by clicking Apply.

Please ensure you take the time to align you CV with the requirements above. We want to understand how your skills and experience relate to the position you are applying for.

Welcome to CT, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

Our CEO, Adam Centorrino, is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.

Here’s what you’ll be doing:

The Director of National Parks requires the services of a Ruby Developer to assist the Biodiversity Informatics team. The Ruby Developer will work with the team to extend an existing Rails application to support entry and updating of additional data types.

We are looking for an experienced Rails/Ruby developer with excellent team work skills, to work full/part (0.6 FTE minimum), onsite at the Australian National Botanic Gardens (Canberra), online/remote, or hybrid.

A knowledge of, or interest in, names and taxonomy of living things would be an advantage but we are keen to hear from candidates who have the ability to listen and respond intelligently to requirements regardless of prior experience in the domain.

For full requirements and selection criteria please refer to the attached statement.

Estimated start date

Monday, 05 February 2024

Initial contract duration

5 months

Extension term

6 months

Number of extensions

1

Location of work

ACT, Offsite

Working arrangements

Full or part time, minimum of 0.6 FTE. Onsite, remote or hybrid working. Meetings online, regular and as required

1. Demonstrated prior experience developing high quality online interfaces for data entry and update using the Rails framework. 30%

2. Excellent technical skills including some or all of: Rails, Ruby, Postgresql, JQuery, Bootstrap, Minitest, Git, AWS hosting, Jenkins. 50%

3. Ability to work productively in a small team environment. Willing to explain, listen and discuss code and tasks. Effective written and verbal communication skills. 20%

Desirable criteria

1. Experience or interest in working with biological taxonomy data including names published in accordance with the provisions of the International Code of Nomenclature for algae, fungi and plants (ICN) and the International Code of Zoological Nomenclature (ICZN) would be an advantage.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we offer cost-price tech discounts so you can stay up-to-date with the latest trends.

• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.

Love getting out on the road, having control over your schedule and the idea of an early-afternoon knock-off? Are you looking for autonomy, flexibility and a supportive culture?

A role as a hygiene technician with Initial Hygiene could be what you’re looking for.

What to expect from a role as a hygiene technician with Initial Hygiene:

• A fully maintained company van including fuel card
• All the tools you need: mobile phone, uniform, safety boots and more
• Employee cash incentive programs and bonuses
• Comprehensive induction, training and qualifications
• Access to our employee assistance program for you and your family
• Ongoing learning, development and a range of career pathways

Previous experience is not necessary to join. We’re looking for people who have:

• Valid manual Australian driver’s license
• Ability to complete a pre-employment medical and police check
• Experience working independently to achieve targets
• Good communication skills
• Confidence using a mobile phone service app/tablet
• Ability to manage, maintain and build client relationships

About Rentokil Initial

At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.   From washrooms to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities. In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene, and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Employee Testimonials -

"As an Initial Hygiene Technician, you feel like your own boss."

Stephen Kroger

"There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build."

Angela Smith

“I got to the point in my life where I was looking for something different. Since joining Rentokil, I’ve been provided with so many qualifications and opportunities for advancement.”

Jim Evans

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We are currently seeking an experienced Senior Systems Engineer to join our high-performance Professional Services team.

This is a customer facing consulting position that requires exceptional collaborative skills and the ability to build strong partnerships with our customers and within Datacom.

The successful candidate will ideally have previous Professional Services experience with external customers and exposure to all aspects of delivering projects, including consulting, design, configuration, testing and deployment.

At Datacom our approach is based upon our 6 core values of “It’s the people”, “Everyone has a part”, “Courage to Act”, Thrive together”, “Look Beyond today” and “Exceed customer expectations”. These values not only create a culture we can be proud of, but also supports and reinforces our focus on our customers, who remain at the heart of what we do.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney.We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note that to be successful in this role, you must be an Australian Citizen and be able to achieve a Baseline or NV1 security clearance.

What you’ll do

At the moment, as the Senior Systems Engineer you will be focused on:

·          In this key cross-disciplinary role you will work closely with our Customers, Partners, Sales and Technical teams.

·          Ensure assigned projects are delivered on time, within budget, to agreed scope.

·          Serve as the technical point of contact for implementation services and solutions. This may either be provided remotely or on-site.

·          Providing pre-sales support and expertise to the sales team.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role you must have a minimum of 5 years’ experience working with external enterprise customers in delivering projects in professional services environments.

Must have experience with design, implementation and optimization of:

·          Windows Server, Active Directory, Exchange.

·          Virtualization (VMWare, Hyper-V, AHV).

·          Have experience in one or both of the following: Backup (Commvault, Veeam) OR Storage (HPE, NetApp, Lenovo & Dell)

·          Automation and Scripting (PowerShell, Python)

You will have a curiosity & passion for customers and a proven ability to communicate solutions in a way that resonates with all levels of our customer’s. You must be comfortable in engaging both technical and non-technical staff and stakeholders.

·          You can work both independently on competing priorities and as part of a team.

·          You'll have excellent written and verbal communication skills.

Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability. This role offers you an exciting opportunity to join a diverse team within a highly successful organisation.

Due to rapid growth within our project portfolio, we are currently only considering applications for candidates with previous experience in consulting and/or project delivery for external customers. If you are ready for a change and wish to be a part of a fast paced and dynamic team where you can make a difference, then we would love to hear from you.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

#LI-Hybrid

#LI-SF1

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you!

Operating Hours
The operational hours for the Service Desk are Monday to Sunday 7am to 7pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster.

Benefits

• Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We aim to have everyone ITIL certified in their second year!
• We offer options for you to interview virtually.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap.
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

What you’ll bring

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

• Self-starters who are motivated to kick-start their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

Due to client clearance requirements Australian Citizenship, ability to pass national police check and willingness and ability to obtain a Baseline Clearance is essential.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Retinue Accounting was founded on the belief that small business accounting support should be customer service focused, proactive and forward-looking, and upfront about fees and charges. Our fixed fee subscription model ensures our clients have peace of mind that we’ll give them the right advice, at the right time, at the right price with no hidden additional costs.
We're more than a business – we're a team driven by our values and actions. Adaptability, commitment, and humility fuel our client-centered approach. We honour our promises, promote transparency, and move swiftly with purpose. We embrace new challenges, and proactively raise issues with a solutions mindset, knowing it takes a team effort to build a successful business.

Due to rapid expansion across Australia, we are now looking to expand our customer success team in Canberra. Remotely based, this role supports the onboarding of our newly signed SME clients, transitioning their accounting and payroll to Retinue. This role plays a critical part in supporting the seamless transition of new customers to our services, and our reputation as a customer focused business. If you're looking for a varied role with flexibility, opportunities to travel and career progression, then look no further!

Key Responsibilities

• Be the primary contact for newly signed clients during the onboarding process, supporting a seamless transition to Retinue
• Conduct online and face-to-face onboarding meetings, gaining the relevant information to help our Accounting teams best transition them to our services and support them on an ongoing basis
• Work with our SME clients to understand their needs, challenges, and goals, and set expectations on how we can deliver on these within our service capabilities.

• Upskill clients on Xero software, ensuring a smooth transition and successful adoption of the platform
• You may be required to travel to clients’ worksites daily. You will enjoy the variety and freedom that comes with travelling across Canberra, surrounding areas and even interstate

Requirements

• At least 1 year in a face-to-face, customer centric role. Ideally, dealing with SME clients
• Previous experience within customer success, account management or sales highly regarded
• Valid Australian drivers license and access to a vehicle on weekdays
• You are a people person and thrive off collaborating with customers from varied backgrounds and experiences
• As a non-selling role, this role may suit someone who enjoys the customer aspect of face to face selling but is no longer driven by business development

Benefits

• $80k + super salary (depending on relevant experience)
• Full training provided! No experience required in the finance space, although advantageous. We will provide you with all the tools you need to succeed in this role
• Yearly overseas holiday for our top performers across the business
• Financial support with any formal studies relevant to your role
• Regular social gatherings, conferences and ongoing engagement activities to support professional development and team building
• Employee and client referral programs, help us grow our business and be rewarded!
• Exceptional professional growth. We are growing quickly and are continually creating new opportunities across the business. This includes management and leadership opportunities, new roles to fit the needs of the business, lateral opportunities etc.

Our Commitment

We believe that diversity, equity, and inclusion are crucial to our success. We recognise that diversity goes beyond race and ethnicity, and includes differences in gender, orientation, age, religion, ability, and more. We strive to create a workplace where everyone feels comfortable being themselves and can fully contribute their talents and skills. We are dedicated to building a workplace that values and respects individuals from all backgrounds and experiences. We welcome and encourage all qualified applicants to apply.

Apply now to join our team and contribute to the success of Australian small business!

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

We are looking for a Data Centre Manager who will be responsible for exceptional customer service and engagement to one of our key clients. The incumbent will ensure the site is operational, maintained and secured in line with best practice.

Key responsibilities include:

•      Monitoring of the Data Centre environment via DCIM Tools, including rack level temperature & power, chillers, generators, switches, pumps and Data Centre power.

•      Respond to Data Centre incidents 24 x 7.

•      Management of assets within the Data Centre by maintaining an accurate list of Data Centre racks and hardware via DCIM Tools.

•      Utilise DCIM Tools for capacity planning including physical space, power and network ports available in racks.

•      Data Centre patch management including providing support to the customer.

•      Data Centre security management including providing site access to people on the approved access list and escorting personnel during incidents and emergencies.

•      Providing Data Centre infrastructure maintenance by working with the customer to confirm that maintenance contractors have performed scheduled maintenance.

•      Contribute to Data Centre change management system inputs and action requests resulting from the change management system.

•      Provide clear communication to management and tower delivery teams on incidents within the Data Centre.

•      Perform approved Data Centre hardware installation, moves, adds and changes (IMAC).

•      Co-ordinate 3rd party suppliers to meet project deliverables in a timely manner.

•      Create and assist with the creation of service delivery and operational processes, procedures, and reports.

•      Deliver services to adhere to ITIL and define ITIL best practices that can be incorporated into the operational running of the Data Centres.

•      Provide support to the customer to assist with maintaining TIA-942 standards for the Data Centre.

•      Keep current on best practice for Data Centre facility management.

•      Meet CDCs service level agreements and assist the delivery team in meeting service level objectives.

•      Act as the central point of coordination for all Data Centre related incidents.

•      Follow correct site-specific delivery procedures and record management procedures to ensure information is accurate and handled correctly at all times.

•      Comply with CDC’s Policies and Procedures (including appropriate use of internet, probity, and employment conditions).

•      Other duties as directed from time to time.

About you: 

•      Experience providing services to Defence as part of Defence or Defence Industry.

•      Ability to rack server hardware.

•      Good knowledge of ICT hardware to assist with incident management.

•      An understanding of networking and communications over copper and fibre.

•      Ability to coordinate with multiple stakeholders.

•      Ability to travel when required.

•      Be available to work on call hours when required.

•      Maintain the ability to work flexible hours when required

•      ICT Hardware course or equivalent experience.

•      Mechanical or electrical course or equivalent experience.

•      Diploma in IT related course.

•      ITIL certification.

•      Understanding of TIA-942.

•      Data Centre Infrastructure Management related course.

Essential:

• Existing AGSVA Security Clearance at Negative Vetting 2 level.

How to Apply:

If you are looking to own your career and take on a new challenge in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

About Us:

CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities across ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the Role: 

As the Communications Specialist, you play a pivotal role in implementing diverse communication and engagement programs for CDC across multiple platforms. This multifaceted position involves end-to-end project management and leadership for communication plans, covering strategy and innovative development.

 Duties include:

• Develop and oversee content for corporate communication channels.
• Contribute to writing communication collateral, including publications and presentations.
• Aid in executing communication campaigns and initiatives.
• Provide advice to internal stakeholders on brand and communication materials, implementing actions for CDC's reputation.
• Ensure all communication materials adhere to brand guidelines and standards, also supporting the roll-out of External Affairs policies.

 About You: 

 We are looking for someone who has a strong working background within the Communications (internal or external) space; having exposure to communicating with government officials and stakeholders being highly desirable. This role would suit someone who likes to have a hands-on approach, you enjoy increased autonomy and responsibility in business planning and coordinating activities and communication initiatives.

Working Rights: 

Applicants who wish to apply for this position will need Australian Citizenship with ability to obtain and maintain an NV1 Security Clearance.

How to Apply: 

If you are looking for an opportunity to 'Make Your Mark' and play a vital role in a fast-growing Australian Technology company, please submit your resume and cover letter by clicking Apply.

Please ensure you take the time to align you CV with the requirements above. We want to understand how your skills and experience relate to the position you are applying for.

Applications Close: 11:59pm, Sunday 7th of January 2023

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

About the Role

This role will be providing key packaging services to one of our largest customers. As part of a broader team, you will be responding to contracted and project requests.

Please note that to be successful in this role, you must be an Australian Citizen and be able to achieve a Baseline or NV1 security clearance.

What you will do

As an Applications Packager you will:

• Software packaging and repackaging. This will cover from discovery through to deployment support
• Package based on BAU tickets as well as project
• Participate in project planning sessions and project delivery
• Prepare documentation for use by Operational staff
• Analyse and rectify packaging problems
• Leverage enterprise grade tools, processes, and frameworks to deliver high quality services and outcomes to Datacom customers in accordance with SLAs
• Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues

• Operate in, and contribute to the winning culture of a high performing team
• Identify service improvements, efficiencies and/or cost reductions for Datacom customers
• Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).
• Provide guidance and mentoring to lessor experienced Datacom staff to ensure overall competence and growth in the company continually improves
• Take responsibility and accountability for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff.

What you’ll bring

You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approximately 3 years’ experience in a similar Application Packaging role. You will have exceptional knowledge of packaging tools, InstallShield, PACE etc. You will possess exceptional knowledge of Windows 10, 11 and MacOS operating systems. You will have knowledgeable skills in endpoint management platforms, System Centre Configuration Manager, Intune, VMware Workspace ONE and Jamf.

You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision. You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required.

Customer Satisfaction

Ensure outstanding levels of customer satisfaction by demonstrating the following

• Timely responses to customer queries
• Professional verbal and written communication
• Attendance to, and active participation in internal/customer meetings
• Follow-up on assigned action items assigned during meetings

Team Engagement

Ability to operate in a team environment by demonstrating the following:

• Be an effective ambassador for Datacom behaving in ways consistent with the Company Values
• Develop effective working relationships with other members of the team to ensure the best team outcome
• Consult directly with team members, client or other third parties to obtain required information or decisions
• Demonstrate initiative-taking ownership of identified issues as well as effective communications for suggested resolution efforts
• Perform work after-hours where required for project and/or support engagements.
• Share relevant knowledge, experience, and ideas with team members with the aim of building team competence and culture
• Provide constructive feedback to improve team and corporate capability
• Initiative-taking open and honest communication at all levels and remains accountable for personal performance
• Support other members of the wider Intelligent Workspace group wherever possible

Project Delivery

Commitment to exceptional project delivery by demonstrating:

• Compliance with Datacom Delivery Methodologies
• Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation
• Successful and responsive project delivery within schedule and budget estimates
• Assigned project activities are completed un-supervised or under guidance of the Project Manager if assigned
• Close collaboration with customers to ensure delivery of project outcomes
• Identify improvements/project opportunities within new accounts and/or contribute to the Service Improvement register for existing clients
• Accurate and efficient delivery of project tasks minimising re-work
• Accurate and timely contribution to project reporting
• Accurate and timely completion of time sheeting for daily activities
• Up-to-Date utilisation forecasts based on assigned work are maintained
• Assisting pre-sales with scoping of project engagements in customer environments
• Managing workloads to allow warm handover to BAU when required for project engagements

Training and Development

Commitment to continuous personal development by demonstrating:

• Development, maintenance, and execution of initiatives in alignment with a personal development plan
• Attain and/or maintain relevant industry or professional certification(s)
• Provide constructive feedback on the development needs of the team

Why Datacom?

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours, professional development courses to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

(Your Why)

The Service Delivery Manager role is responsible for ensuring customer satisfaction is high by providing quality services delivered to customers in accordance with contracts. This role provides a single point of contact for clients in relation to the provision of contracted services and is responsible for aligning the customers’ requirements and expectations with Datacom’s service levels.

The key responsibility of the Service Delivery Manager is governance across all areas of a service(s) including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. You will be guided by the Senior SDM on daily tasks and governance activities. This role also holds Datacom to account for quality and customer experience.

What you’ll do

• Detailed understanding of service management methodologies, processes and industry standards including the ITIL framework.
• A curiosity for understanding of customers’ business strategy and alignment to service value.
• Sound understanding of technical concepts and frameworks.
• Broad and deep understanding of technical infrastructure projects and related technology dependencies.
• Demonstrated experience of contract, commercial and financial concepts. .
• We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

• A passion for delivering great service to customers.
• Excellent customer relationship building and management skills with strong influencing and persuasive ability.
• Manage towards positive solutions by having an ability to bring people and teams together to find outcomes-based solutions.
• Proven negotiating and commercial contract skills with the aptitude to ensure win/win situations for all parties through strong business acumen.
• Pragmatic approach to problem solving with the ability to work on complex issues through analysis of situations, variables, or data.
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
• Ability to network and develop productive relationships with customers, stakeholders, and suppliers. Ability to work in large, collaborative teams to achieve organisational goals.
• Strong consultative and planning skills. Ability to escalate with a solution focus.
• Strong financial management skills.
• Natural leadership with the ability to frequently interact with a variety of stakeholders and team members.
• Minimum 5 years’ experience in a Service Delivery Manager role managing contracts for the delivery of IT services with a history of high customer satisfaction, contract conformance and delivering business value.
• To be successful in your application, you must hold an active Government Baseline Security Clearance

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

About Us:

CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities across ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the Role: 

The primary responsibility of the Marketing Officer is to develop a range of visual assets and presentation materials to aid CDC in both internal and external communication. This position operates within the External Affairs function, translating design briefs from business stakeholders into impactful and visually compelling products for communication and marketing objectives. Additionally, the role may occasionally involve providing support for event management and coordinating projects related to communication and marketing activities within the function.

Duties include:

• Interpret design briefs and contribute to concept development for professional graphic design and visual communication products aligned with business requirements.
• Develop assets and promotional materials for diverse communication, marketing, and corporate initiatives.
• Create and present designs for print production utilizing Adobe Creative Suite.
• Assist the External Affairs function in additional tasks, such as event management, records management, and project management of communications and marketing activities.
• Proactively provide communication assistance to CDC teams, offer guidance and support to the External Affairs Advisor, embrace and exemplify CDC's DNA, and undertake other directed duties as needed from time to time.

 About You: 

We are seeking a highly motivated individual with qualifications or equivalent working experience within the marketing/graphic design/visual communications space. You should have exposure to working with Adobe Creative Suite, Power Point and other Microsoft 365 products for presentational use. You will have a natural creative flair and eye for detail with a strong focus of deliverables.

Working Rights: 

Applicants who wish to apply for this position will need Australian Citizenship with ability to obtain and maintain an NV1 Security Clearance.

How to Apply: 

If you are looking for an opportunity to 'Make Your Mark' and play a vital role in a fast-growing Australian Technology company, please submit your resume and cover letter by clicking Apply.

Please ensure you take the time to align you CV with the requirements above. We want to understand how your skills and experience relate to the position you are applying for.

Applications Close: 11:59pm, Sunday 7th of January 2023

The Business Development Manager at AHRI is entrusted with the responsibility of strategically developing and expanding relationships with senior HR professionals in large organisations  to grow AHRI membership. This role focuses on forging new business relationships and effectively managing existing accounts, thereby enhancing AHRI's influence and continuous growth.

HR Industry Expertise:

• Leverage a profound understanding of the HR industry to position AHRI's services as essential for organisational growth.
• Stay abreast of HR trends, industry best practices, and regulatory changes to inform business development strategies.

Relationship Building and Networking:

• Develop, implement, and maintain a robust account management model to service organisation member accounts effectively.
• Cultivate and nurture relationships with key senior HR professionals, promoting AHRI's offerings and driving commercial success.
• Identify and establish internal and external networks to capitalise on new and existing growth opportunities.

Sales and Business Development:

• Execute targeted sales and account management strategies to drive organisation member growth and engagement.
• Showcase AHRI's products and services through relationship-building, engaging presentations, and impactful meetings with prospective organisations.
• Close commercial agreements by adeptly coordinating requirements, negotiating contracts, and aligning them with business operations.

Building Strong Relationships:

• Build and sustain strategic relationships with internal and external stakeholders within the HR industry.
• Demonstrate a commitment to teamwork across internal teams and foster a collaborative work environment.

Financial Performance:

• Generate direct revenue growth from existing organisation members by understanding their needs and aligning AHRI's offerings.
• Develop and grow sales of organisational and linked memberships, as well as other AHRI products, by identifying organisation needs and providing them with AHRI led solutions 
• Monitor and analyse sales goals, providing insights into organisation membership trends, satisfaction, engagement, and overall sales performance.

• Hybrid, flexible working arrangements, including interstate or international
• Access to Training & Development, including AHRI membership and access to courses, webinars & local events
• Salary Sacrifice - super salary sacrifice & salary packaging
• Employee Discounts
• Employee Assistance Program
• Discounted Health Insurance

If you are passionate about shaping the future of human resource management in Australia, possess a strong HR industry background, and excel in relationship-building and sales, we invite you to submit your application. 

AHRI is an equal opportunity employer, and we encourage applications from candidates of diverse backgrounds and experiences.

Join AHRI, where your expertise in the HR industry can make a significant impact!

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Our Customer Delivery team is the part of the business where you can influence internally within our delivery teams and work closely with the customer to meet their business requirements. You can be proactive, innovative and look at ways to improve people’s lives through technology.

As Service Delivery Coordinator, you will play a key part in ensuring that all contracted services are delivered to clients in accordance with contracts. The Service Delivery Coordinator provides a single point of contact for customers in relation to the provision of contracted services and is responsible for aligning the customers’ requirements and expectations with Datacom’s service levels. You will support customers end to end, as well as work in conjunction with the Service Delivery Managers to provide support for Datacom’s larger customer base.

This role is Canberra based and due to customer requirements, you will need to be an Australian Citizen with a Baseline Government Security Clearance.

We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

At the moment, as Service Delivery Coordinator you will be focused on:

• Contract and commercial management
• Service management and operational delivery
• Virtual team management
• Financial management
• Admin services
• Customer relationship management and customer satisfaction
• Reporting
• Continual service improvement and innovation.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

We are looking for someone with approximately 1 year of IT experience, preferably from within an IT managed services environment. You’ll be passionate about customer experience, be organised, and understand service delivery and SLA conformance.

Ideally you’ll have a good grasp of service management methodologies including ITIL, along with a sound understanding of technical concepts and frameworks. You will have excellent verbal and written communication and your customer relationship building and management skills will be second to none. Project management experience or exposure would be a huge advantage.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.

This role will be based in our Canberra office and requires Australian Citizenship due to customer requirements.

What you’ll do

As a Desktop Support Engineer, you will be accountable for, but not limited to:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping commitments to customers with regard to progress updates
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.