SIXT Australia is on the lookout for an Area Manager to join the team in the Moreton Bay Region.

The Area Manager is responsible for providing support in major areas of the business. Your responsibilities include: 

• Managing all staff to achieve maximum efficiency 
• Daily meetings with operational team to set daily focus 
• Ensuring the location is supported with rentable fleet and drive utilisation targets accordingly 
• Supporting staff by working on the front desk or any part of branch if required 
• Creating and maintain a positive working environment that promotes open communication and empowerment 
• Driving change and company initiatives 
• Ensuring all staff fully understand their role and how their performance is measured 
• Generating excitement and passion in customer service initiatives through open communication and sharing of best practice 
• Ensuring that employees are adhering to safe work practices and HSE compliance 
• Ensuring all relevant policies and procedures are implemented 
• Making positive steps to understand the nature of the operations on their site and understand the potential hazards and risks associated with the business 

• Part-time 0.8FTE ongoing opportunity. Mandatory days will be Mon, Tues & Fri with the 4th day being flexible.
• Located at our Port Macquarie office + hybrid working arrangements (depending on business needs).
• Competitive salary + Super + Generous Salary Packaging benefits.
• No on-call roster so at the end of the day you will be able to switch off and enjoy a work-life balance. 

We are looking for an administration professional to support the provision of services to Older Adults delivered throughout EACH's NSW footprint.
In this varied role your responsibilities will include:

• Using Carelink+ and working with our case managers across our Port Macquarie, Newcastle and Campbelltown areas, you will be empowered to make sure that service delivery is rostered optimally for our clients.  
• Rostering internal and external Support Workers to in-home care services for clients. 
• Bringing your highly developed people and relationship skills, decision making abilities and exceptional organisational methods to effectively support and liaise with support workers, brokered agencies and older people to meet their needs. 
• Using your previous reception experience you will have the ability to respond to a high volume of calls.

For more information, please find the Position Description here. Or alternatively if you’d like more information please contact Bec Bartlett (Support Services Team Lead) at [email protected] or on 0255729100.

About you
If you're experienced in rostering and contract administration, enjoy variety in your day, and working closely a multidisciplinary team, then you might be the teammate we’re looking for!

The successful candidate will have:

• Previous rostering experience across a 7-day roster.
• You will possess strong computer skills and ability to adapt to other IT systems (experience with CareLink will be highly regarded).
• Demonstrated ability to communicate effectively with a diverse range of stakeholders, including sound negotiation, influencing and problem solving skills.
• An ability to learn quickly in a fast-paced environment will be critical in ensuring our clients are receiving a quality experience via our in-home service offerings for older adults across our Home Care and Short Term Restorative Care programs.

Please note: This is a Full Time opportunity and will require travel between Airlie Beach and Bowen.

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us. 

See yourself in our team

As the Customer Banking Specialist Relief supporting Airlie Beach and Bowen area you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Support customers with enquiries, maintenance on accounts and process applications for credit products  

• Complete Financial Health Checks to assess customers’ financial needs and identify any changes  

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality 

• Excellent communication skills & the ability to articulate financial terms in a clear way

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do 

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make informed financial decisions to achieve their goals.

If this role matches your experience and career goals, apply today!

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

“At CommBank we are proud to support flexibility, let’s discuss what this means for you”.

The Commonwealth Bank of Australia (Bank) is Australia's leading provider of integrated financial services. They are committed to continuously improving governance practices and ensuring that they are aligned with business, stakeholders and customers’ needs.

Human Resources (HR) is committed to creating a workplace where our people can deliver on our purpose, bring out the best in each other, and achieve their potential. Working in an agile Crew construct we’re focused on creating a better day at work for our people – Everyday – through HR innovation across platforms, processes and channels, delivering easy-to-use solutions that help our people and support the Group meet our regulatory obligations. Most importantly we aim to give people time back so they can focus on what’s really important – obsessing over our customers.

See yourself in our team.

The Group Finance team provides financial support, insights and advice to the CEO, CFO, Executive Leadership Team and Board including the Group Results presentation and Annual report. We support the Group’s strategy of building tomorrow’s bank today for our customers, through a focus on three key priorities of trust, resilience and capital generation.

Functions include:

• Finance Data Provisioning & Enrichment
• Group Treasury Finance
• Financial Reporting & Analysis
• Group Tax
• Program Management Office and Investment Oversight
• Capital & Regulatory Reporting Change
• Regulatory & Statutory reporting

The Capital & Regulatory Reporting Crew are responsible for:

1. Providing accurate enriched data to downstream users;

2. Providing capital and reporting guidance; and

3. Overseeing the delivery of all capital and reporting changes. This includes ensuring that capital and regulatory reporting is correctly updated to reflect any new product offerings, all upstream system upgrades and enhancements are catered for, updated risk modelling outcomes are reflected; and building out enhancements to internal reporting.

The outputs of the Crew flow into the annual report, investor relations presentations and Pillar 3 documents as well as a large number of regulatory reports submitted to APRA. The data that is generated by the Crews is used across multiple stakeholders across Finance, Risk and Business.

Do work that matters.

This role will report directly to the Crew Lead of the Capital & Regulatory Reporting Crew.

• Define the Squad’s vision, goals and roadmap, aligned with the Crew’s objectives and purpose;
• Build and prioritise the Squad’s backlog on a fortnightly, quarterly, and annual basis, balancing trade-offs and exploring strategies to successfully deliver on business and capital outcomes;
• Working with our technology partners and project managers to ensure seamless delivery of the capital backlog;
• Identify risks, dependencies and blockers for the squad;
• Accountable for addressing impediments, driving decisions and resolving escalations;
• Working with the chapter leads to ensure optimal allocation of work to your squad members as well as coordinating dependencies across squads;
• Ensure adherence to delivery frameworks and guardrails and compliance across customer propositions. This includes adhering to architectural guardrails, ensuring changes are aligned to internal policy and maintain compliance with the APRA capital framework;
• Manage the squad’s performance to defined objectives including OKR (Objective and Key Result) tracking etc;

We’re interested in hearing from people who possess.

• 3 years minimum of demonstrated risk/finance/capital knowledge, understanding of the regulatory standards and delivery experience;
• Capable of translating a product vision to a roadmap and backlog;
• Deep understanding of capital and broad understanding of business and technology, particularly in the finance and risk domains;
• Previous experience in working in a matrix structure, demonstrating the ability to balance product ownership with delivery capacity and priorities;
• Problem-solving, decision-making and prioritisation skills, with the ability to quickly prioritise across multiple tasks;
• Ability to influence to deliver outcomes across multiple different teams/squads and the confidence to have challenging conversations with stakeholders;
• Previous experience in working in Agile, using Jira and/or Confluence;
• Experience / exposure using SQL, Ab Initio or equivalent data software is preferable;
• A certificate in project manager, product ownership or scrum mastering

If this is your next challenge, APPLY NOW!

As a Client Experience Associate at FNZ you will play a pivotal role as the primary point of contact for our valued clients, primarily comprising of investors and advisers. You will be responsible for a wide range of client interactions, encompassing both inbound and outbound phone calls, as well as written communication related to our diverse range of products and services. At the heart of this role is the dedication to enhancing client satisfaction and maintaining a high standard of support. In this role you will work closely with our clients to resolve their queries, provide information, and guide them through their financial needs.

This is a 6 Month Fixed-Term opportunity.

If you have a keen eye for detail, excellent organizational skills, and a passion for providing the highest level of client service, we encourage you to apply.

The responsibilities will include:  

• Educating clients on products and services available on our platform and processes in an efficient manner and articulating complex issues in an effortless way.

• Responding to incoming omnichannel communication.

• Completing administrative processing to support service delivery.

• Quickly identifying client issues and delivering relevant and effective solutions, which sometimes involves escalating issues.

• Ensuring all queries and requests are actioned to a set standard of service levels while adhering to our KPI and SLA framework.

• Collaborating with different business units and thinking outside the box to achieve desired outcomes for our clients.

What are we ideally looking for in a successful candidate? 

• Minimum 2 years’ experience required.

• Strong attention to detail is essential to understand customer inquiries, seek clarification, and consistently provide complete and high-quality responses.

• Good organizational skills are needed to work under pressure, prioritise tasks, and escalate issues when necessary.

• You should possess a natural curiosity, an optimistic attitude, and adaptability to change, showcasing strong problem-solving and analytical abilities.

• Enjoy collaborating with different business units and thinking creatively to achieve positive client outcomes, while also being capable of working independently.

• Ability to meet Key Performance Indicators (KPIs) and maintain high-quality performance metrics.

• Previous experience in a fast-paced Client Service Centre or a high-service-level environment is preferred.

• Display a warm and friendly image and consistently maintain a positive demeanour when dealing with a diverse client base, including challenging personalities.

• Strong communication skills are required, both written and verbal, including telephone etiquette.

• Quickly acquire detailed knowledge of investments and procedures specific to your role.

• Prior experience within the finance industry is advantageous, and having RG146 or tertiary education is desirable.

What is in it for you?

• A hybrid 3+2 model combining working from the office and from home.

• A competitive salary and excellent benefits, including full comprehensive health insurance, Life insurance, additional annual leave days after your first 12 months, sick days, and more.

• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.

• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

If this role appeals to you, please apply with your cover letter and CV!

*Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time. 

For more information, please reach out to us!

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

We are looking for multiple people to join our amazing Client Experience team working across our Australian business. As a Fund Administrator at FNZ, your primary responsibility will be to deliver top-notch fund administration and client services to both new and existing clients, advisers, and product owners using our exclusive administration platform. Your daily tasks will involve delivering services in a professional and efficient manner while adhering to established services and performance standards.

You'll be responsible for handling various core fund administration tasks, continuing to build your knowledge and experience across all facets of administration (money in, money out, maintenance and insurance).

This is a 6 Month Fixed-Term opportunity.

The responsibilities will include:  

• Fund Administration: Efficiently handle day-to-day admin tasks, including opening and maintaining client accounts, managing contributions and rollovers, handling pension commencements and payments, processing insurance premiums and benefits, and reviewing other administrators' work.

• Client Service: Address customer inquiries through web chat, email, phone, and mail, ensuring their satisfaction.

• Service Delivery: Manage your workload in a fast-paced environment, ensuring work items are completed within agreed Service Level Agreements and Key Performance Indicators.

• Working with Others: Collaborate with team members and other departments to promptly address customer queries and issues, serving as an escalation point and assisting the Senior Manager as needed.

• Training & Competency: Receive training in various disciplines with regular assessments to measure competency and output quality.

• Continuous Improvement: Seek opportunities to enhance our processes once you have a thorough understanding of our procedures and disciplines.

• Other Tasks: Handle additional projects or tasks as needed to support the company's smooth operation, as well as providing overflow support for our Customer Experience team when/if required.

What are we ideally looking for in a successful candidate? 

• Minimum 2 years fund administration experience.

• Time management and the ability to prioritise.

• A high level of accuracy and attention to detail.

• The ability to solve problems and to autonomously investigate issues and potential solutions.

• Excellent computer literacy, particularly regarding the Microsoft Office suites.

• Excellent communication skills, both written and verbal.

• Able handle high volume workloads and perform in demanding situations from time to time.

• ·The ability to adapt to change –as a result of both legislation and Company changes.

• A willingness to perform above and beyond the call of duty.

What is in it for you?

• A hybrid 3+2 model combining working from the office and from home.

• A competitive salary and excellent benefits, including full comprehensive health insurance, Life insurance, additional annual leave days after your first 12 months, sick days, and more.

• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.

• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

If this role appeals to you, please apply!

*Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time. 

For more information, please reach out to us! 

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

We are seeking a highly skilled QA Lead to join our team in Sydney. In this role, you will be responsible for performing the testing of Finance products which involves Test Planning, Execution, Automation, Regression and Production verification to ensure all the business product’s quality requirements are met. You will work closely with cross-functional teams to identify and prioritise the requirements of the products, and you will lead the quality driven testing across the business.