Reservations Sales Agent

Showcase your outstanding interpersonal skills as a Reservations Sales Agent, where you will provide organizational and administrative support to the team and memorable service to our guests. We are looking for a detail-oriented, multi-tasker that is passionate about hospitality and providing exceptional service.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide from day one.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Your experience and skills include:

• Service focused personality.
• Natural team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
• You have strong customer care skills as well as the ability to work under pressure, with excellent attention to detail.

• Proven customer services skills with sophisticated communication skills, both verbal and written.
• Computer literate with strong abilities in Microsoft Office.
• Excellent interpersonal skills with the ability to connect with others easily, as well as proven problem solving abilities.
• Highly responsible and reliable, demonstrating initiative as required.
• You are confident about your technical knowledge of hotel booking systems, including Opera.

What you will be doing:

• Consistently offer professional, friendly and engaging service while corresponding with guests via various methods in a timely manner.
• Book, enter and update room reservation requests & rooming lists, as well as build & maintain group blocks, using the relevant systems to ensure a flawless check-in & check-out process.
• Ensure accurate payment information is received and inputted in a timely manner.
• Maximize revenue by upselling guestrooms and recommending hotel facilities.
• Assist with balancing inventory/room types.
• Liaise and maintain strong working relationships with Sales, Food & Beverage, Front Office & other departments as required.
• Assist guests regarding hotel facilities in an informative and helpful way.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our Hotel

Located in the centre of Melbourne’s CBD, Novotel and Ibis Melbourne Central is a dual brand hotel boasting 473 accommodation rooms & suites.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide from day one.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

The successful candidate will:

• Have the ability to work rotating 7 day roster.
  Take initiative to ensure that interactions with our customers are positive and productive.
• Monitor training and offer guidance to employees whilst on shift.
• Be proactive and resourceful when attending to guest requests.

• Be customer focused.
• Have great attention to detail.
• Be reliable and well groomed.
• Be a strong team player with excellent communication and interpersonal skills.
• Have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria.
•  

What you will be doing:

• Providing efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Guest Service Agent

Our Hotel

Located in the centre of Melbourne’s CBD, Novotel and Ibis Melbourne Central is a dual brand hotel boasting 473 accommodation rooms & suites.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide from day one.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

The successful candidate will:

• Have the ability to work rotating 7 day roster.
• Be customer focused.
• Have great attention to detail.
• Be reliable and well groomed.
• Be a strong team player with excellent communication and interpersonal skills.
• Have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria.

What you will be doing:

• Providing efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

As the Performance Marketing Lead, you’ll drive the digital marketing strategy, ensuring we reach the right customers, maximise our ROI, and accelerate business growth. You’ll take the lead in managing multi-channel campaigns across paid search, social, display, and affiliate marketing, using data to refine and optimise performance. Reporting to senior leadership, your insights will shape how we achieve key metrics and propel us forward.

You'll be hands-on, guiding the execution of our campaigns while keeping an eye on industry trends and identifying fresh opportunities for growth. If you thrive in a fast-paced, data-driven environment and love a challenge, this is your opportunity to make a big impact.

Your Day to Day

• Lead performance marketing strategies across multiple digital platforms
• Manage and optimise paid media campaigns to drive high-quality traffic
• Analyse and report on campaign performance, using insights to refine strategies
• Drive A/B testing to enhance ad creative, targeting, and conversion rates
• Collaborate with internal teams to align campaigns with business goals
• Stay ahead of digital marketing trends and explore new growth opportunities
• Oversee budget allocation to maximise campaign effectiveness
• Work with external agencies and platforms to ensure seamless execution

What You Need

• Deep expertise in paid search, social media, display, and affiliate marketing
• Proficiency in digital marketing platforms (e.g., Google Ads, Facebook Ads Manager)
• Exceptional analytical skills to interpret data and translate it into strategy
• Experience with A/B testing and iterative marketing practices
• Strong organisational skills and the ability to manage multiple campaigns
• Knowledge of SEO and broader digital marketing principles is a plus

The Perks

• Dog friendly offices.
• Staff discount on frank green products.
• Personal learning & development budget.
• A real opportunity to have an impact on a global brand.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Generous parental leave.
• Hybrid work environment.
• Fun and inclusive staff events and celebrations.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

This role is for someone who thrives in a fast-paced, entrepreneurial environment, where every day brings new challenges and opportunities. If this sounds like you, hit APPLY NOW and we'll be in touch.

About Us:
TEG Life Like Touring has produced hit shows and experiences for some of the world’s most popular entertainment brands for over 10 years, including PAW Patrol, Disney, Pixar, Peppa Pig, Sesame Street, Dora The Explorer, among countless worldwide entertainment brands. TEG Life Like tours and experiences have been enjoyed by millions across Australia, New Zealand, North America, Europe, Africa, South America and the Middle East.

About the job:

The TEG Life Like Touring Theatrical Project Marketing Manager will develop and deliver a marketing campaign for the presentation and production of a new 2025 family theatre show Australian tour, as well as providing marketing support for international Promoters and partners. 

The role works closely with the producers on managing the national tour marketing campaign, including social media, as well as managing relationships and local marketing campaigns with Australian tour venues and the chosen publicist. 

Experience in marketing live theatre and ticketed entertainment, knowledge in both traditional and digital methods of theatrical marketing, and social media management experience and skill, will be essential to this role. 

About You:

The Theatrical Project Marketing Manager will be dynamic, creative, a fast worker, and adventurous with attention to detail as a crucial attribute. An interest in the performing arts and experience in theatrical tour marketing is desirable and will be most beneficial in the role. 

Key responsibilities:

• Develop and deliver an innovative marketing campaign for a brand-new family show.
• Work with the Creative Producer and team to develop and implement the Marketing Strategy to maximise brand exposure and build audiences for TEG Life Like Touring.
• Work with the Creative Producer and team to develop and create marketing content to be used across multiple years and for world markets.
• Be the brand guardian and take responsibility for ensuring uniformity and a consistently high standard of all collaterals.

Key Selection Criteria:

• Diploma in Marketing or other relevant industry qualification or experience
• Experience in marketing theatrical productions 
• Experience in marketing experiences and/or events is highly desirable
• Experience managing digital and social media platforms
• Keen eye for detail in delivering written and visual communications 
• Ability to work flexible hours when required
• Proven record of excellent customer service stakeholder management
• Experience in managing budgets and financial reporting
• Computer literacy including Microsoft Office (Word, PowerPoint, Excel, et al) and/or the equivalent
• Graphic design and video editing skills, an advantage

Here’s a taste of what TEG offers:

• Complimentary tickets to selected events
• Birthday Leave
• Volunteering Leave
• Access to wellbeing discounts
• Flu Vaccinations
• Company Paid Parental Leave
• Free Advice and Support (EAP)

What you can expect?

• Global Reward and Recognition Program
• Supportive and exciting Learning and Development Opportunities
• Career Pathways
• A commitment to Diversity, Equity, and Inclusion
• Great team members!

To Apply: 

Please submit you application through the “apply now” button. 

Please include a cover letter, responses to the Key Selection Criteria and your CV.

We are looking to move very quickly, so please don’t delay getting your application in. 

We look forward to hearing from you! 

About TEG

TEG is a global leader in Live Entertainment, Ticketing and Technology. Every day TEG connects fans to experiences and customers with brands. We are proud partners of some of the world’s largest and most iconic venues as well as leading event promoters globally. TEG operates worldwide out of seven country offices and includes Ticketek, Ticketek Marketplace, Ticketek UK, Ticketek New Zealand, Ticketek Malaysia, Ticketek Philippines, Softix, TEG Live, TEG Dainty, TEG Sport, TEG Van Egmond, Laneway Festival, Handsome Tours, SXSW Sydney, TEG Theatrical, MJR Presents, TEG Lifelike Touring, TEG TES Live, Brickman, Rugby Live, TEG Europe, TEG USA, Qudos Bank Arena, FAN+, VIP NOW and Ovation.

For more information about TEG please go to http://www.teg.com.au/

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.