About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

JOB SUMMARY:

The Business Development Manager/Sales Executive will be responsible for the sales and handover of new access equipment, developing service and PMP contracts whilst growing market share for new machines and ground support.

The main focus of the Business Development Representative is to be responsible for the day to day management of the sales and customer support for their given region by providing excellent customer service to both new and existing customers and meeting and exceeding all sales budgets and set KPI’s.

The position encompasses both new business development as well as customer account management across all aspects of the JLG business; New Machine Sales & Ground Support which includes Used Equipment Sales, Major Inspections, General Service and Spare Parts.  The ability to build and maintain strong relationships both internally and externally are essential to this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

These duties are not meant to be all-inclusive and other duties may be assigned.

• Responsible for sales to identify customer base or as directed by SSO(Both existing clients and cold calls).

• Ensure that the number of service contracts are increased in a profitable manner.

• Continue to build positive work relationships with targeted customer base.

• Responsible for the recording of all customer contact in the customer relations system and ensuring accurate and timely information is maintained.

• Responsible for managing the hand over process on unit deliveries.

• Maintain call cycle for visiting and contacting clients.

• Assist with the development and delivery of marketing campaigns into the market.

• Manage the day to day sales activities and account management of the nominated region.

• Ensure all sales targets and KPI’s are achieved.

• Ensure all existing and new customers are satisfied and customer service levels are maintained to an excellent standard.

• Developing and maintaining a customer call cycle including the management of the customer order back log and weekly sales updates.

• Ensure all sales administration, systems & processes are kept up to date and in order.

• Provide accurate on time reporting on forecasts and sales activity.

• Preparation of quotations and follow up.

• Promote and generate leads and sales conversions in all aspects of the business including but not limited to; new machines, used machines, major inspections, service contracts & spare parts.

• Network with customers establishing and evaluating any existing and/or forecasted needs.

• Attend customer and industry events representing JLG Industries including but not limited to; customer social events, openings, EWPA / HRIA meetings.

• General ad-hoc duties as required at branch or national level.

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

These duties are not meant to be all-inclusive and other duties may be assigned.

• Carry out inspections, servicing and repairs of equipment with a focus on elevating work platforms, telehandlers and lighting towers. May work with other types of equipment on occasion such as hydraulic hoses, small diesel engines, etc
• When attending to customer’s sites make every effort to repair machines on site limiting the need to transport the machines off site
• Be available to travel including overnight accommodation when requested
• Responsible for completing all appropriate paperwork and inspection forms required by JLG policy, ANZ Standards and customer and/or site requirements in a timely manner
• Responsible for notifying the Field Service Coordinator if repairs or services can’t be completed during visit and the reason why, where required providing information for the ability to provide the customer a quote
• Providing a superior level of customer service
• Liaising with technical support including the interpretation of manuals where required
• Conduct van audits and stock takes
• General administrative duties relevant to the role including entering accurate job notes
• Generating sales and service leads where possible and collaborating with the team
• Maintain personal retail labour utilization rates as per target
• As a Field Service Technician you are also required to carry out general duties from time to time as requested by management

MINIMUM QUALIFICATIONS:  

• Previous experience in a similar role – experience with mechanical, hydraulic and electrical advantageous
• Ability to effectively communicate both written and verbal
• Ability to establish rapport with internal and external customers
• Drivers licence
• Proficient Language, Literacy and Numeracy including the ability to write job notes, read safety information, machine manuals and street signs and understand basic numeracy such as time, parts numbers and quantities
• Ability to travel 25%

PREFERRED QUALIFICATIONS: 

• Trade qualification in elevating work platform technology, heavy vehicle, diesel, automotive, auto  electrical or related field
• Strong organizational skills with exceptional follow through and attention to detail.
• Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.
• Ability to work in a fast-paced environment where requirements are constantly changing.
• Experience and proficiency with various web-based software applications that allow for transferrable skills to adequately use our Baseplan system and email
• Working at heights license

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Creativity for All

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us #1 on the Great Place to Work list for the 10th consecutive year!

We’re proud to offer market leading employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to enable you to make a bigger impact through philanthropy, employee, and community engagement.   

We know that people are the differentiator in our business, and that's why we want to meet you!

The Opportunity

Adobe is looking for a high energy individual with consistent record of selling success selling enterprise digital marketing software solutions. The Enterprise Account Executive will help Public Sector & Education customers take a lead in their transformation journey, supported by Adobe’s deep industry expertise and experience of managing similar customer journeys. This is the perfect opportunity for an individual with a driven and passionate mentality to drive net new sales in a rapidly growing tech company.

What you'll Do

• Identify new business opportunities to help the State Government & Education sectors improve staff, student and citizen experiences through driving marketing technology solutions engagement at the enterprise level

• Build executive level relationships within Government (CMO/CIO/CTO/CFO) as well as establishing meetings with a broad array of executives - proactively selling into multiple levels of an organization.

• Overachieve revenue quota contributing to the region’s overall plan

• Teamwork across the Adobe eco-system of Sales Specialists, Solution Consulting, Professional Services, etc to provide clients a clear understanding of our competitive advantage and why they should choose Adobe’s Digital Experience Solutions.

What you need to succeed

• Strong and proven net new sales track record within the Education, State and Local Government market.

• Experience working across large, complex, high visibility, strategic, or tactically important accounts.

• Excellent communication and presentations skills.

• Proven experience selling complex software or solution deals at the CXO level (business and IT)

• Consistent over-achievement of quota in past positions

• Must have a strong understanding and experience in managing a long term and complex sales cycle

• Experience leading virtual teams; excellence in crafting a clear and articulate vision for the sales pursuit and subsequent assignment of responsibilities accordingly

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.

Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.