• Join a Great Team 
• $24.98 Per Hour
• Great Team Member Discounts on Offer 

WRAP on Southbank are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team.

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

• Start Date: Monday 3rd of February 2025
• Rotating Roster - Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
• Commence training and working in our Melbourne CBD office conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.
• Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
• Permanent, Full-time role offering a starting salary of $70052 (Inclusive of super).
• Guaranteed generous salary increases for the next year.
• Terrific benefits including up to 15 weeks of paid parental leave.
• Skilled and friendly support network including Team Leaders and subject matter experts.
• We grow our own! Fantastic opportunity for future career development in either operations or software development.

 What we are looking for:

• A passion for providing outstanding customer service.
• Comfortable navigating computer systems or programs.
• Can understand and follow a documented process.
• Strong interpersonal and communication skills.
• Self-motivated and driven to achieve goals.
• Team focused and flexible.

 These roles will be filled quickly. Don’t miss out, apply today!

• Full-Time | 1-Year Fixed Term Contract
• This hybrid role requires working across Melba offices in Lilydale/Cheltenham and from home.
• Join a values-oriented Human Rights Organisation

About Us:

Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become a mission to open a world of opportunities for people to live fabulous lives of their choosing. The human rights of the people we support are at the centre of everything we do.

We are seeking a Senior Business Analyst and Process Lead to play a vital role in delivering impactful programs that transform processes, systems, and outcomes for Melba.

What You'll Do

• Business Analysis & Process Leadership:
• Conduct detailed requirements gathering, process mapping (As-Is/To-Be), and gap analyses.
• Develop clear documentation, including business rules, customer journey maps, and process models.
• Identify, recommend, and support implementation of process improvements to achieve strategic goals.

Stakeholder Engagement:

• Facilitate workshops and meetings with cross-functional teams to define needs and solutions.
• Build strong relationships with internal teams, including IT, project managers, and change leads.
• Support business case development and align solutions with organizational priorities.
• Support Key Projects:
• Contribute to project scope definition under Agile and Waterfall methodologies.
• Assist in vendor assessment and evaluation processes.
• Provide training support, testing oversight, and documentation for successful implementation.

About You

• At least 5 years of proven experience in business analysis, process improvement, and project collaboration in medium to large environments.
• Familiarity with BPMN, UML, or equivalent process mapping methodologies.
• Strong analytical skills with the ability to elicit and document complex requirements.
• Advanced communication and stakeholder management skills, including executive-level engagement.
• Proficiency in MS Office Suite, Visio, and project tools like Miro or Asana.
• Experience in the care/disability support sector (desirable).
• Familiarity with the BABoK. CCBA or CBAP certified (desirable).

Requirements: A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).

Why Join Us?

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!
• Join a supportive and collaborative culture where your contributions make a real impact.
• Enjoy onsite parking and other benefits.
• Access to Not-for-Profit Salary Packaging.
• Flexible work arrangements, with the ability to work from home or the office.

Ready to Make a Difference?

Click "Apply" now and submit your resume. We look forward to meeting you!

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.

ROLE: Delivery Lead

OFFICE: Melbourne, Australia

About Us:

Two Circles is a global sports agency. We drive growth for sports properties by delivering deeper connections with fans, through the intelligent use of data and technology.  

We work with some of the world’s biggest sports organisations – including the NFL, Premier League, Formula 1, AFL, Wimbledon and UEFA – and have been named Sport Industry Agency of the Year on more than four occasions. 

We have a team of over 950 Two Circlers working from 14 cities across APAC, North America, and EMEA, serving our expanding international client base.

Data is at the centre of our approach - helping clients to get a better understanding of their customers and deliver insights that influence top-level decision-making. From there, we develop digital products and integrate data and technology solutions that grow audiences and revenue across ticketing, participation, sponsorship and media. 

JOB DESCRIPTION 

We are looking for a great communicator and collaborator with experience working as a delivery lead / account manager / project manager / customer success lead (or a similar role) to deliver world-class services for our sporting clients.

You will be client facing and work within our Digital Products team interfacing regularly with our Product Leads, QAs, Technical Leads, Developers and clients’ representatives across multiple projects.

Reporting to the Head of Delivery, you will play a crucial role in delivering support services to our major sporting clients and ensuring great relationships and trust are built to enable future engagements.You will also be leading small projects and platform enhancements work for our clients as well as proactively engaging with client’s representatives to uncover new opportunities and ways Two Circles can support them in growing their business.

The projects and types of products we deliver for our clients is varied.We commonly deliver websites, mobile applications and digital marketing products supported by underlying technology including CMS, CRM, Data Warehouses, CDP, identity tools and a range of digital marketing tools.

Day-to-day, you will work with Product Managers and our development teams to understand the context of each project and the unique needs of our clients. Then you will use your experience and soft skills to regularly and proactively engage with the client representative to build relationships, plan maintenance and support activities, manage ongoing projects delivery, uncover new opportunities, win and plan future projects while ensuring and demonstrating them the value being delivered by Two Circles team. You will also be responsible for the 1st line support including

initial triage, prompt investigation and resolution of the support incidents according to the SLAs as well as quality assurance, release approval and all relevant client’s communications.

This is a unique opportunity to work with major sports doing work that will have a positive impact on the health and wellbeing of people in an exciting, modern and highly engaged team.

You will be successful in this role if you are organised and thrive in environments where you can bring clarity to uncertainty. You need to be comfortable talking to client stakeholders on various levels to deeply understand their unique challenges as well as key people in our engineering and product team to find the optimal path to resolution while focusing on delivering maximum value to our clients.

This is a Hybrid role preferably located in Western Australia time zone to work closely with our Melbourne Office and our Head office in the UK (London) with two days per week spent in our Perth office preferred.

Key Responsibilities:  

• Lead the delivery of client projects and provide ongoing support activities ensuring high quality of services and client communications
• Lead regular client and internal meetings, develop comprehensive reports, plan future initiatives and regularly report on past progress to our clients.
• Monitor and triage tickets being raised in our support portal and provide 1st line support in collaboration with the engineering team.
• Be responsible for proactive communication and regular status updates to our clients
• Proactively engage with our client on a regular basis to ensure great relationships and trust are being built and to uncover new opportunities for future engagements with Two Circles
• Collaborate with the Two Circles team improve efficiency of our support process
• Perform user acceptance testing prior to release
• Review and mange project budgets and time spent to ensure profitable engagements.
• Be comfortable working with technical aspects of the project such as APIs, databases, mobile apps, etc.

Skills: 

• A minimum of 5+ years' experience in full stack software development. 

• Proficient with core back-end engineering technology and has experience with across the complete technical stack, including back-end, front-end, infrastructure, operations and security. 

• Experienced in the development of service oriented and API centric architectures, with knowledge of REST, RPC, HTTP and similar protocols used in modern architectures. 

• Experience and alignment to the broader Microsoft technology stack including dotnet, Azure, C#, MSSQL, etc. 

• Proficient across SDLC including testing (unit/integration), design patterns (OOP, DDD among others) and release management (CI/CD). 

• Experience with database technologies such as relational databases (MSSQL), NoSQL (CosmosDB, Mongo), and caching technologies such as Redis. 

• Experience with front end frameworks such as React, JQuery, Vue, etc. 

• Has experience across the wider DevOps responsibilities such as monitoring (with tools like Grafana, Azure App Insights, Datadog), security, CI/CD, networking, and broad infrastructure management. 

• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams. 

• Experience with cloud computing platforms and services, such as Azure, GCP and AWS is a strong advantage. 

• Experience working with clear timeframes and can manage complex technical tasks while also maintaining high quality output. 

• A passion for technology, strong problem-solving skills with a flair for finding innovative solutions. 

• Ability to work in a fast-paced and agile environment. 

• A keen interest in sport or the sports business and real interest in the positive effects we have on our client’s businesses.

Requirements

● Minimum 1-2 years of experience working as a Delivery Lead, Customer Success Lead, Project/Account Manager or a similar role.

● Demonstrable experience working in a client-facing capacity.

● Proven track record of successfully managing and delivering multiple technology projects.

● Ability to foster and drive an open/transparent communication culture between Two Circles and clients.

● Demonstrated accountability and autonomous work ethic is necessary.

● Ability to navigate complicated support environments and the confidence to draw on that previous experience to delivery successfully for TwoCircles.

● Ability to foster a continuous improvement, high velocity mindset amongst the team.

● The confidence to make decisions without perfect information.

● High attention to detail and natural curiosity towards problem solving.

Desirable

● Agency or consultancy experience will be valuable.

● Experience completing pre-sale activities and uncovering new opportunities.

● A keen interest in sport or the sports business and real interest in the positive effects we have on our client’s businesses.

Two Circles is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

We value and want to have all types of candidates apply for roles at Two Circles. Therefore, we would love for you to fill out the Equality & Diversity Monitoring Form as part of your application. This form does not ask for your name or information that would make you personally identifiable. 

SIXT Australia is seeking a Permanent Full time Wash Supervisor to join the team at Melbourne Airport. 

As a Wash Supervisor, you will oversee the team of detailing staff to produce a quality product complying with company standards. Your key responsibilities will include:  

• Maintaining detailing standards through checklists and regular ‘spot checks’ 
• Shift management of fleet supply in conjunction with the Operations Manager/Area Manager 
• Ensuring all staff have the required adequate training to perform the tasks required 
• Ensuring all staff fully understand their role and how their performance will be measured 
• Managing work shifts to comply with current Award conditions 
• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer 
• Inspecting and recording vehicle damage 
• Delivering vehicles between sites