Reporting to Account Director, you will create impact within our Client Management Capability . Overseeing the growth of existing client accounts, implementation of policies and workflows that align with the best interests of the client and agency alike. You'll ensure client satisfaction and the success and longevity of the relationship with your accounts. You'll be influential member of the team and will contribute to the strategic development of the business and deliver new revenue opportunities from your clients.

Your primary responsibilities will include:

• Build relationships with clients and key account stakeholders
• Take ownership of specific areas within our client portfolio, and act as the primary connection between Jellyfish and the client
• Create and maintain accurate documentation, including client reports, scopes, briefs and presentations
• Work with our teams to serve clients, contributing to the retention and growth of the accounts
• Align with client business objective and guide clients on their digital maturity and growth
• Stay on top of industry updates and understand priorities for your clients based on their verticals and current marketing activities

Ready to inspire and empower others with your IT expertise? SGS is looking for a passionate IT Applications Trainer to deliver impactful training courses, build strong client relationships, and drive excellence in every session.

In this full-time position, your responsibilities include, but are not limited to:

• Training Planning: Conduct training needs analysis and customise courses to serve specific client needs when required, attend client meetings, assistance with training quotations and proposals and  consulting with clients and developing customised, client specific training programs.
• Training Delivery & Evaluation: Deliver Odyssey training computer courses, maintain an average of 4 billable training days per week, monitor effectiveness and quality of training, courses and courseware offered.
• Post Course Review & Support: Contact clients and trainers post course to monitor quality and provide follow-up training support and advice.
• Marketing: Work with marketing team to write online content including blogs, video scripts and presentations.
• Courseware & Training Materials – Evaluate existing and new training materials and liaise with Administration area when client requests for customised training solutions. 
• Liaise with external trainers on a regular basis and ensure a continual flow of communication is occurring.

Eligibility:

This position is open only to Australian residents or those with a valid work visa. Applicants who do not meet this criterion will not be considered.

Key Responsibilities:

Sales and Pre-Sales:

• Collaborate with clients and Kodez Account Managers to translate business visions into actionable, iterative outcomes.
• Present technical and business concepts to both technical and non-technical stakeholders effectively.
• Prepare estimates, scope documentation, and author Statements of Work (SoWs) with input from the consulting team.
• Drive client workshops to define and align project outcomes with business goals.
• Handle ambiguity in client requirements, adapt to changes, and influence stakeholders to achieve mutually favorable outcomes.
• Recommend custom vs. off-the-shelf solutions based on project goals and budgetary concerns.

Project Management and Oversight:

• Own and oversee project delivery from proposal through production.
• Lead development squads or individual engineers using iterative methodologies.
• Act as an escalation point for project risks and issues, ensuring effective resolutions.
• Manage project scope, timeframes, and budgets while maintaining a regular cadence of reporting.
• Participate in Agile ceremonies such as sprint planning and retrospectives.
• Provide oversight across multiple projects, domains, and clients simultaneously.

Technical Leadership:

• Architect and implement solutions using Azure DevOps, Kubernetes, and other modern cloud platforms.
• Develop infrastructure as code with tools such as Terraform, Pulumi, ARM templates, or Bicep.
• Guide teams on CI/CD best practices and ensure adherence to security and scalability standards.
• Make informed technical decisions that align with client goals, operational costs, and disaster recovery.
• Serve as a validation point for key architectural decisions and feature prioritization.
• Stay abreast of new technologies and frameworks, actively upskilling to maintain expertise.

Leadership and Mentoring:

• Act as a senior leader and brand ambassador for Kodez, driving inclusivity and mental health commitments.
• Mentor and support junior team members, helping them navigate technical and client-related challenges.
• Provide input on team succession planning, performance reviews, and professional development initiatives.
• Participate in recruitment activities, including technical interviews and consultant selection.

Key Technical Skills:

• Proficiency in .NET Core development.
• Expertise in Azure, Azure DevOps, and GitHub.
• Advanced knowledge of Kubernetes and container orchestration.
• Strong background in identity management and OAuth solutions.
• Proven experience in cloud cost management and optimization.
• Hands-on experience with infrastructure as code using Terraform, Pulumi, ARM, or Bicep.
• Familiarity with DevSecOps practices and frameworks.

Soft Skills:

• Exceptional communication and stakeholder management skills.
• Ability to navigate complex client relationships and mediate competing priorities.
• A collaborative mindset with the ability to lead, mentor, and inspire teams.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and leadership within Kodez.
• Flexible work arrangements with a focus on work-life balance.
• A supportive, inclusive, and innovative work culture

• We work across Retail, Health, Education, and Defence
• Collaborate and develop good relationships with clients and stakeholders internally and externally
• Responsible for pre and post-contract quantity surveying duties including preparation of cost estimates, procurement and tendering, contract administration, variation, final account, etc.
• Completing feasibility studies and writing procurement reports
• Estimating and cost planning to include producing and presenting the final cost plan
• Tendering and procuring, including managing the pre-qualification stage, producing the tender list, putting the preliminaries together, tender analysis, producing the tender report and compiling the contractual documents
• Taking personal responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place
• Producing monthly post contract cost reports and presenting them to the client
• Interfacing with the client and other consultants, at all project stages