Are you passionate about digital workplace transformation? Do you want to supercharge your career, helping businesses get the most value out of Microsoft 365 and SharePoint? If the answer is YES, this could be the right opportunity for you!

Sope is growing once again, on the hunt for a Consultant to join a team of dedicated technical wizards, transforming Australian businesses to work better together. As a Certified Microsoft Partner, focusing on Microsoft 365, SharePoint and Power Platforms, we’re looking for a consultant to join our professional services team, assisting customers in implementing their new intranet.

• Use your people-centric skills to create modern workplaces that supercharge businesses using Microsoft 365
• Grow your skills and build an incredible resume
• Work with a team of technical wizard, who are as passionate as you about technology
• Challenge yourself, solve problems and work with household-brands

Life at Sope:

Here at Sope, we embrace the beauty of simplicity, transforming businesses using Microsoft 365, SharePoint, Teams and the Power Platform. We are a diverse and vibrant team, connected by our culture and shared passion for creating reimagined digital workspaces. Everything we do is guided by our purpose, to weave our magic and help people achieve more together.

Our Name is our mantra, SOPE: Store Once Publish Everywhere, the philosophy we live and breathe.

Don’t just take our word for it. Hear from our team members on Glassdoor:

https://www.glassdoor.com.au/Overview/Working-at-Sope-Web-Technologies-EI_IE1604980.11,32.htm

What we’re looking for:

• Whether you are very experienced or only have a couple of years working with Microsoft 365 platform, you love working with customers and you are passionate about technology and business solutions. You don’t need to be an expert but you’re ready to learn and grow into the role
• Ideally, you’re Melbourne-based
• You’re a true problem solver, able to think on your feet in a fast-paced environment
• Needless to say, we're looking for impeccable English-language writing abilities and fine attention to detail
• You will have a passion for creating well designed solutions that help people work better together

The opportunity:

As a Sope wizard, you will be working with clients to implement and build Microsoft 365 intranets and associated solutions. You will bounce between participating in design workshops, gathering customer insights and getting on the tools to deliver brilliant, beautifully designed solutions. Your work will have our clients feeling more productive, informed, and engaged like never before.

Why we hope you’ll love working for us:

• Cool projects: touch brands you know and love, transforming how they do business.
• Close-knit culture: a like-minded team, full of youthful energy and passionate to help others.
• Build your resume: A chance to grow and challenge yourself for future career success.
• Latest technology: Use Microsoft's leading-edge products to elevate your capability.
• We trust you: autonomy to work from the office, home or anywhere else you can connect.

Why we fear you might not:

• We rarely do ridiculous hours, but we do work very hard, every day
• You'll need to be highly organised, self-motivated and used to working alone AND as a team

Get started applying:

Show us your magic, we can’t wait to hear from you.

What a day in this role will look like:

• Lead the ICT and Security design and delivery on projects, responsible for project costing, client engagement and briefing, development of technical solutions, documentation of design and specifications, and liaising with contractors during construction.
• Technical design of ICT and Security systems including communications passive infrastructure (structured cabling systems), IT Network (LAN, WAN, VoIP, Wireless), and electronic security systems, including CCTV, Electronic Access Control, intruder alarm, perimeter intrusion detection, Type 1A Security Alarm Systems, and Cyber Security.
• Collaborate with the local Buildings and Places team and national AECOM Technology Advisory group on a diverse range of projects in sectors including health, education, aviation, defence and justice.
• Mentor and provide technical guidance to junior team members and build your own career through professional development and training.

What you’ll do: 

This is your opportunity to join carsales as a Product Marketing Manager. Working within the Marketing, Customer and Content team, this position plays a pivotal role in bridging the gap between product development and market adoption. 

In this role you will collaborate closely with the product and product design teams to ensure that marketing strategies align with product development and design efforts, helping to create a seamless and user-centric experience.

• Develop and execute comprehensive go-to-market plans for features and products, considering user needs and expectations.
• Define clear product positioning and messaging that resonates with our consumer segments, effectively communicating the value and benefits.
• Identify and understand the various segments within our consumer portfolio, including buyers, sellers, and website/app users, and tailor marketing strategies and seasonal promotions accordingly.
• Work with the digital and marketing automation team to develop customer life cycle strategies that are designed to reach, engage and reengage customers at the right time with the right message, through channels such as email, in-app notifications and on-site drivers.
• Work with relevant teams to create engaging and informative content to better educate consumers and drive product engagement
• Collaborate across teams to conduct research and analyze data on market trends, customer behaviors, and competitor activity, to inform and optimise on product and marketing decisions

Your Career

At Palo Alto Networks, we are committed to securing the digital world and empowering organisations with endless possibilities. As an Enterprise Account Director, you will play a pivotal role in managing major, strategic accounts, establishing strong relationships with key executives, and exceeding sales quotas and Key Performance Indicators (KPIs). You will adopt an indirect leadership role across a number of shared services all focused on ensuring your and our success in your assigned territory, and optimising market presence, revenues, and results for Palo Alto Networks.

Your Impact

• Create and drive multimillion dollar, multi year pursuits with key strategic accounts in your assigned territory

• Manage major, strategic accounts, exceeding sales quotas and KPIs - Build and nurture relationships with key executive stakeholders

• Leverage your consultative selling experience to identify business challenges and create solutions for prospects and our customers

• Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions

• Create clear goals and complete accurate forecasting through developing a detailed territory plan

• Leverage prospect stories to create a compelling value proposition with insights into value for that specific account

• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services. Demonstrate industry knowledge, articulating unique value to customers - Develop strategies aligning customer's business goals with Palo Alto Networks’ value proposition

• Travel as necessary within your territory, and to company-wide meetings

• Take up an indirect leadership role responsible for orchestrating a diverse shared services team to optimise revenues and profitability

• Establish strong relationships with C-level executives and decision-makers - Identify mutually beneficial business opportunities with external partners

• Provide credible leadership across various business functions, fostering collaboration - Be accountable and trusted in customer and internal interactions

• Drive revenue-maximising opportunities, utilising Palo Alto Networks’ capabilities - Focus on high-value growth with long-term perspective, executing innovative business models

• Implement processes to monitor customer satisfaction and loyalty - Enhance Total Customer Experience and deliver maximum value through continuous improvement

• Cultivate value-added partnerships, extending Palo Alto Networks’ reach and capabilities - Deliver incremental benefits to customers through strategic collaborations

Welcome to Centorrino Technologies, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

Our CEO Adam Centorrino is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.

Here's what you'll be doing:

• To ensure the smooth day to day operations of the customer's site.
• Be personable with end-users developing a friendly bond with customers.
• Collaborate with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensuring documentation and procedures are always up to date.
• Create a service catalog for the team.
• Taking ownership of day-to-day technology issues and dealing with external parties.

Here's what you'll bring:

• Experience with Jamf/Intune
• Experience with Mac/PC devices
• Experience with Papercut (or similar)
• Experience with Windows Server
• Strong network knowledge
• A positive mindset with a ‘can do’ attitude
• Willingness to learn technology solutions and concepts to confidently liaise with staff and external vendors
• Experience in A/V Hardware and Systems
• Good verbal and written communication skills

All our team members are expected to obtain and maintain a valid Victorian Working with Children Check and a Police Check.

This role does not require any formal qualifications and is classed under the Business Equipment Award.

Note: This is an amazing opportunity to work full time on a client site gaining amazing experience and lots of training.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we offer cost-price tech discounts so you can stay up-to-date with the latest trends.

• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.

Embark on an exciting journey by joining an esteemed private practice as a Nurse Practitioner, serving the Melbourne Southeast area.

This exceptional role offers the flexibility to work up to 3 days remotely from the comfort of your home, engaging in telehealth services for patients.

The remaining two days will be spent at the clinic, where you will become an integral part of a vibrant team. This dynamic group includes Medical Specialists, allied health practitioners, and fellow Nurse Practitioners, all dedicated to providing holistic and comprehensive multidisciplinary care to our diverse patient base.

• Up-to-date registration with AHPRA and recognition as a Nurse Practitioner
• Current Prescriber Number
• Demonstrated experience and enthusiasm for assisting patients in handling chronic health conditions, such as, but not restricted to, diabetes, metabolic syndrome, and weight management.
• Dedication to delivering high-quality patient care
• Exceptionally honed interpersonal and communication abilities
• Capability and willingness to attend to patients with various conditions within their scope of practice
• Proficiency in actively engaging and contributing to multidisciplinary case conferences.
• Autonomy in work

• Caseloads and rosters designed to maximize work-life balance, with dedicated time for administrative tasks.
• Be part of a workplace that prioritises inclusivity, ensuring that everyone feels supported and valued in their journey.

If you would like more information about this role, please reach out to Anna at [email protected]

• Hybrid working (3 days in office, 2 days from home)
• Diverse culture focused on employee engagement and development
• B-Corp company with multi-award winning products (Good Design, Red Dot and Dezeen)
• Customer-centric support team (4.8 / 5 star rating out of 2000+ customer reviews)

About Eva

Hi, we’re Eva - welcome home.

With our laser focus on bringing more thoughtful design to your everyday life, we want you to come join us as we accelerate towards making more people feel at home with Eva.

People are a huge part of the way we work at Eva, and we believe in caring for each other, ourselves, our community and our customers. We value honesty and authenticity and work together with humility to make things happen! When the team wins, we all win. If this sounds like a team you'd like to be part of, read on below.

What’s the day to day like?  

• Be the main point of contact for customers on a daily basis by solving customer queries through Zendesk tickets, phone calls and other channels as necessary.
• Dispatch daily orders, ensuring successful delivery and keeping customers up to date
• Address any issues from customers and oversee day to day operations across the department such as organising returns and refunds and payment cancellations. 
• Liaising with freight companies to ensure deliveries are met and keeping customers informed along the way
• Aim to delight and achieve above industry standard NPS and CSAT scores
• Strive for greater efficiency across all customer support processes including identifying processes for improvement and implementing automations where necessary

Overview of the role

When we say customer-centricity, we actually mean it. We truly care about our customers and in order for you to succeed in this role, we need you to really care about them too. Being a customer-centric company means that you are our port-of-call for all customer feedback which is essential when we want to be one of the best darn digital furniture companies in Australia.

Being an entry level position, we’d love to help train you into becoming the next voice of eva. This is great entry point into a start up, where you'll learn skills such as liaising with operations, learning from the product team, or providing important feedback to marketing. All we need from you is the right mindset to learn quickly, think out of the box and flourish in a role that’s immensely rewarding. Plus we’re a pretty cool bunch of people.

• Experience in ecommerce, logistics or retail consumer goods settings
• Are tech-savvy and have experience using and optimising Zendesk and Monday
• An ability to multitask like a task conquering octopus
• Organisational skills that would make Marie Kondo jealous. 
• Calm under pressure and can think on your feet when tackling problems head-on. You don’t need to always have the answers, but you know where to find them.
• Find yourself naturally building relationships with the barista at your local coffee shop.
• Availability to work a set roster which includes one weekend day 
• You’re data and metrics-driven, you’re naturally inquisitive about what the insights tell us and use this to inform decisions. 
• Ability to work relatively unsupervised

What else is in it for you?

• Flexible work arrangements (hybrid in-office and WFH)
• Annual company-wide Rest and Recover day
• Monthly team events (prev. events have included the Australian open, cooking classes & escape rooms).
• Free anniversary mattress and sweet, sweet friend/family discounts.
• Support for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas.
• An autonomous work environment where there is never a regular ‘days work’.
• All the coffee/ tea/ beers/ kombucha you need.
• A diverse culture and a bunch of really lovely people

If you’ve managed to read this all the way through and have found yourself nodding along the way, then we’d love to see your application come through to our inbox.

Yours kindly,

Amanda from Eva

Wanted: Fire-Breathing Sales Warlord Who Has The Courage To Set Records and Reach New Heights

Dear Sales Warlord,

If you’ve been searching through countless lifeless job listings on Seek…

Almost slipping into a deep coma from the “We’re looking for a highly experienced and motivated sales professional... blah blah blah” job adverts...

And If you've been looking for THAT opportunity to upgrade your skill set and align yourself with the fastest growing digital agency in Australia…(soon to be the planet).

Then this will be the most important job listing you ever read.

Here’s why...

We’re looking for a sharp, hungry and switched-on sales warlord to join our team.

So what do we mean by a sales warlord?

A motivated, competitive go-getter, who is ready to scorch the earth with their superhuman sales ability.

Someone who is constantly hungry for more.

Someone who is looking for a role where they can truly realise their potential...

And be rewarded with uncapped commissions.

We like to think of it as…

If Zig Zigler, Brian Tracey And Sabri Suby Had A Baby...

You must be someone who looks at sales as a vehicle to provide you with the life you always dreamed about…

While selling something that people actually want...and more importantly, delivers real transformational results to your customers.

Sales must be something you take seriously. Like deadly serious….

We’re talkin’ something you take so seriously, that if it was an Olympic sport you would take home gold for your country.

Objections bounce off you like bullets to batman *pew *pew.

And you’ll run through walls to get to a decision (whether a no or a yes)

There is no lead you won’t follow up on. No prospect that can hide from your unrelenting follow up game. You are….

The Sales Warlord That Keeps Calling, Emailing, Leaving Voicemails...And Following Up Until You Get An Answer!

And you’ve heard it all before….

• I need to think about
• Send me out some more info
• I need to speak to my business partner, wife, husband, accountant, snow white and the seven dwarves. *rolls eyes*.
• I need to run it by the board.
• I need to meditate on it with my Sharman on the next full moon while burning white sage.

Look, you and I both know this list goes, on, and on, and on…(and we’ll teach you how to handle em’ all.)

Whether you’re following up on a proposal or pitching 3 different people in 3 different countries on a Zoom call...There is no sales situation you can’t “close”.

Because in sales, there are two groups of people: Whiners and Winners.

Whiners believe that life is a playground.

They are surprised when they experience rejection or adversity.

They are surprised when a hot prospect ghosts them and stops picking up their calls.

Winners are different.

They succeed in sales because they possess a battleground mentality.

A true sales warlord not only expects adversity, they welcome it.

Okay, okay… enough of that.

Now, a little about us…

We are a full-service digital marketing agency that is growing FAST!

For the last three years, we’ve been ranked as the fastest-growing digital agency…

And the 17th fastest growing company (across all industries) in the country by The Australian Financial Review…

And now we’re on a crusade to take over the world muahahahahaha!

Jokes. Not in an evil way.

But heck, who are we kidding...you've seen our ads all over your newsfeed.

Maybe you’ve even taken a sneaky peak at our careers page.

*wink*

Our business consists of…

85 Of The Wildest, Most Passionate Bunch Of Lunatic Marketers You’ve Ever Worked With...

We’ve also been named the 9th most innovative media company in Australia by the AFR.

Look, the list goes on and on…because we’ve seriously won more awards than you can shake a stick at…

But enough about us, what about you...

This is what we’re looking for…

1. Self-motivated, confident, energetic and creative.
2. Excellent communication skills.
3. Proven sales success.
4. We don't hire backgrounds, we hire top producers.
5. Experience in digital marketing, SEM, SEO, PPC, high ticket sales or advertising sales is a HUGE plus but not essential.

But Before You Get ALL Excited…I’ll Stop You There...

Because this role won't be easy.

We’re a fast-paced agency who demands nothing but the very best.

We generate tens of thousands of inbound leads every single month. All fueled by ads. Lots and lots of ads.

You will never have to make a cold call.

You will wake up every day to a calendar that's jam-packed with people waiting in line to speak with you.

Yup. Qualified appointments. Coming to you.

There is no cap on earnings and regular bonuses and incentives for superstars.

But we take hustling and working the phones to a whole new level.

It's quite a workload.

And, as such...

We need a super sharp and hungry sales warlord to join our team of top producers.

Maybe you’ve been stagnating at a company with no growth prospects and want to be surrounded by a team of hungry winners.

Maybe you’ve been running your own startup and are sick of being a ‘lone wolf’ and want to be a part of a killer team.

Okay, now...

Here's What To Do Next...

Please take the time to write a Cover Letter that tells us about YOU.

Not some wishy-washy cover letter like…

“I’m 28-year-old Virgo from South Yarra - who enjoys Kanye West, Almond Lattes and Billions”...

No.

We want the details.

The juice.

The nitty-gritty.

Specifically why you think you would be the perfect fit for this role.

If you can’t take the time to do this.

Please don’t waste our time or yours by applying.

Best of luck.

What we're looking for:

• Self-motivated, confident, energetic and creative.
• Excellent communication skills.
• Proven sales success.
• We don't hire backgrounds, we hire top producers.
• Experience in digital marketing, SEM, SEO, PPC, high ticket sales or advertising sales is a HUGE plus but not essential.

The juicy part:

• Salary + UNCAPPED commission structure - we want the best talent and reward as such.
• Endless leads!!!
• Extensive training and full support - we take training very seriously and will provide you with the industry's very best training, giving you the knowledge and confidence needed for greatness.
• Amazing growth prospects and upward mobility in our fast-paced agency.
• INSANE events - You name it and we've probably done it.
• Company trips away - such as glamping, Bali & Thailand.
• Extra leave on your birthday - because you deserve it.
• Two days work from home - because sometimes you just want to wear your comfy pants and slippers.
• Jawdropping headquarters in South Yarra (just off Chapel St.) is close to cafes and public transport.

We move at a lightning pace! Only successful candidates will be contacted. If you haven't been invited via email to complete an interview kit within 5 business days after submitting your application, unfortunately you haven't been successful this time around!

Related keywords: sales, high ticket closer, inbound sales, sales rep, sales professional, advertising sales, digital marketing, digital agency sales,

Embark on an exciting journey by joining an esteemed private practice as a Nurse Practitioner, serving the Melbourne Southeast area.

This exceptional role offers the flexibility to work up to 3 days remotely from the comfort of your home, engaging in telehealth services for patients.

The remaining two days will be spent at the clinic, where you will become an integral part of a vibrant team. This dynamic group includes Medical Specialists, allied health practitioners, and fellow Nurse Practitioners, all dedicated to providing holistic and comprehensive multidisciplinary care to our diverse patient base.

• Up-to-date registration with AHPRA and recognition as a Nurse Practitioner
• Current Prescriber Number
• Demonstrated experience and enthusiasm for assisting patients in handling chronic health conditions, such as, but not restricted to, diabetes, metabolic syndrome, and weight management.
• Dedication to delivering high-quality patient care
• Exceptionally honed interpersonal and communication abilities
• Capability and willingness to attend to patients with various conditions within their scope of practice
• Proficiency in actively engaging and contributing to multidisciplinary case conferences.
• Autonomy in work

• Caseloads and rosters designed to maximize work-life balance, with dedicated time for administrative tasks.
• Be part of a workplace that prioritises inclusivity, ensuring that everyone feels supported and valued in their journey.

If you would like more information about this role, please reach out to Anna at [email protected]

Embark on an exciting journey by joining an esteemed private practice as a Nurse Practitioner, serving the Melbourne Southeast area.

This exceptional role offers the flexibility to work up to 3 days remotely from the comfort of your home, engaging in telehealth services for patients.

The remaining two days will be spent at the clinic, where you will become an integral part of a vibrant team. This dynamic group includes Medical Specialists, allied health practitioners, and fellow Nurse Practitioners, all dedicated to providing holistic and comprehensive multidisciplinary care to our diverse patient base.

• Up-to-date registration with AHPRA and recognition as a Nurse Practitioner
• Current Prescriber Number
• Demonstrated experience and enthusiasm for assisting patients in handling chronic health conditions, such as, but not restricted to, diabetes, metabolic syndrome, and weight management.
• Dedication to delivering high-quality patient care
• Exceptionally honed interpersonal and communication abilities
• Capability and willingness to attend to patients with various conditions within their scope of practice
• Proficiency in actively engaging and contributing to multidisciplinary case conferences.
• Autonomy in work

• Caseloads and rosters designed to maximize work-life balance, with dedicated time for administrative tasks.
• 1 full-time or two part-time positions available
• Be part of a workplace that prioritises inclusivity, ensuring that everyone feels supported and valued in their journey.

If you would like more information about this role, please reach out to Anna at [email protected]

Serves the Global Team within Revenue Operations by setting processes and procedures for other functional teams. Provides pre- and post-sales adjacent support and has in-depth functional and technical knowledge of Turnitin products and platforms. Provides consultative guidance for Sales and Client/Customer Success team members, partnering closely with all members of the team to enable the Customer/Prospect to accept products & services with the Company. This includes providing bespoke tailored product conversations, working on procurement & customer documentation, attending meetings, and attending conferences/events as needed.

Role Responsibilities

• Promotes best practices of product usage and knowledge dissemination from the global team to other Go-to-Market (GTM) functional areas
• Provides technical and in-depth product sales support to Sales and Client/Customer Success teams to meet revenue and growth objectives
• Working with Sales Enablement and Product Marketing, responsible for development and delivery of product demonstrations targeting multiple verticals, personas and audiences - supporting the sales lead to craft a bespoke high impact consultation which will resolve the customers pain points and provide an effective compelling solution
• Draft and respond to functional and technical elements of proposal/procurement requests including RFIs/RFPs for the GTM teams
• Responsible for performing client/customer needs assessments and solution finding sessions, including technical questionnaires to be completed during the sales process 
• Travel to onsite meetings throughout the assigned region for on-site prospect and customer presentations to support as requested, addressing technical questions and ensuring any pending questions are handled afterwards 
• Work with Customer Onboarding and Client/Customer Success teams to ensure strategic customer success and transitions by identifying needs, contract terms, and technical requirements from the Customer; work together to provide solutions to customer problems and technical hurdles
• Work with Customer Success and Sales teams to manage the Trial/Pilot/Proof of Concept programmes for prospective clients in the sales cycle 
• Responsible for representing the product value add, both technically and functionally to customers at events such as conferences, on-site visits, demonstrations, etc.
• Support teams with subject matter expertise on topics such as Privacy, Information Security, etc.
• Progresses own personal and professional development and mastery of key topics relevant to the proactive direction of the business

Turner & Townsend will give you the opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage.

We work on projects of all sizes from one-off developments to mega-programmes, from planning the future development across large Clean Energy projects to site based construction of individual projects, while helping the largest companies in the world. We cover everything from leading teams, planning works, tracking progress and business case delivery to bringing assets into use. 

In a OHSEQ Specialist role:

• Assist with the development of an effective and efficient projects safety management system and programs.
• Assist with the development of management plans and associated documentation.
• Assist with the provision of effective and high quality OHSEQ service to clients.
• Assist with the preparation and submission of weekly and monthly reports including recommendations on OHSEQ management and statistics.
• Assists with specialised OHSEQ Management System development including standards, policies and procedures and supporting systems, ensuring that all relevant legislative and regulatory requirements and standards are met.
• Provide expert advice to clientele, internal and external stakeholders with respect to the policies, management guidelines and procedures as applicable to OHSEQ.
• Evaluate contractor OHSEQ documentation to ensure compliance to clients and regulatory requirements.

About Civica:

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

• Start Date: Monday 29th January 2024.
• Rotating Roster Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
• Commence training and working in our Melbourne CBD offices conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.
• Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
• Permanent, Full-time role offering a starting salary of $67,379 (Including Super).
• Guaranteed generous salary increases for the next 3 years.
• Terrific benefits including up to 15 weeks of paid parental leave.
• Skilled and friendly support network including Team Leaders and subject matter experts.
• We grow our own! Fantastic opportunity for future career development in either operations or software development.

 What we are looking for:

• A passion for providing outstanding customer service.
• Comfortable navigating computer systems or programs.
• Can understand and follow a documented process.
• Strong interpersonal and communication skills.
• Self-motivated and driven to achieve goals.
• Team focused and flexible.

 These roles will be filled quickly. Don’t miss out, apply today!

INTERNAL ROLE ONLY

An exciting Permanent role is available within CJS as a full-time FOH Team Support Officer.

This role is full time secondment role. Applications close, Friday, 9th February 2024.

As a Team Support Officer, this role will see you utilise your diverse product knowledge, strong attention to detail and communications skills to assist Contact Centre Representatives, Team leaders and Contact Centre Managers.

You will assist to deliver a superior outcome to both customers and clients calling on your experience, responding to enquiries, call reviews and conducting investigations.

The role plays a critical part in our endeavour to build a Centre of Excellence, where customers are treated with respect and are provided with accurate and timely information to their enquiries.

Key Responsibilities:

• To coach and guide CSRs to deliver a high quality of customer service
• To handle escalated calls from customer and resolve the issue at first point.
• Maintain work instructions and ensure that all manuals are kept up to date and assist in the communication and embedding of any changes.
• Assist the Contact Centre Team leaders to evaluate calls and provide coaching and feedback.
• To provide constructive feedback to Team leaders and CSRs
• Process and respond to complex requests received on behalf of our clients.
• Identifying skill gaps within the wider business and work with leaders to educate and reduce double handling within all Civica departments.
• Liaise with external stakeholders to continuously lift the standard of service provided.
• To liaise via email and verbally to mutually resolve escalated issues.
• Enter media and Victorian Ombudsman threats into the tracker to enable analysis of trends.

Essential Skills and Experience:

• In-depth knowledge of relevant FOH guidelines, processes, and performance standards.
• Highly proficient with CJS systems.
• Strong verbal and written communication skills.
• Ability to follow policies and procedures.
• Well-developed investigative, problem solving and decision-making skills.
• To work as part of a team to ensure that service standards are met.
• Self-driven with proven ability to manage workload and time autonomously.
• Intermediate Microsoft Office applications knowledge.

About OES

Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

When you work at OES, you’re empowered to impact.

The Opportunity

As a Senior Digital Platform Coordinator, you will play a pivotal role in enhancing the overall user experience (UX) and performance of our partner university websites, focusing on optimising site conversion rates. Reporting to the Digital Product Manager, you will lead initiatives to drive user satisfaction, usability, and success for prospective student lead generation.

You will be responsible for managing website performance via analytics, running testing programs and presenting ideas to the design team and agencies based on this, working closely with our conversion rate optimisation agency and briefing design changes to developers.

About You

• Experience with a CMS, technical problem solving skills and administrative skills
• Proven experience designing/developing websites, including improving customer engagement and lead generation
• Experience with using web analytics tools, including Google Analytics & GA4, to make business decisions
• Knowledge of A/B and multivariate testing to increase channel conversion
• The ability to work and communicate with a wide variety of stakeholders including senior executives
• The ability to handle multiple tasks and take accountability for those tasks, prioritising them appropriately whilst maintaining a strong dialogue around progress on projects and issues.
• Time management and organisational skills with the ability to work autonomously and as part of a team
• Strong attention to detail and ability to work under tight deadlines
• Good interpersonal skills, ability to work with cross-functional teams

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

About Civica:

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

• Start Date: Monday 12th February 2024.
• Rotating Roster Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
• Commence training and working in our Melbourne CBD offices conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.
• Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
• Permanent, Full-time role offering a starting salary of $67,379 (Including Super).
• Guaranteed generous salary increases for the next 3 years.
• Terrific benefits including up to 15 weeks of paid parental leave.
• Skilled and friendly support network including Team Leaders and subject matter experts.
• We grow our own! Fantastic opportunity for future career development in either operations or software development.

 What we are looking for:

• A passion for providing outstanding customer service.
• Comfortable navigating computer systems or programs.
• Can understand and follow a documented process.
• Strong interpersonal and communication skills.
• Self-motivated and driven to achieve goals.
• Team focused and flexible.

 These roles will be filled quickly. Don’t miss out, apply today!

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time