Start your game…

At Entain Australia & New Zealand, compliance with our regulatory obligations is far more than just a legal requirement—it is a cornerstone of our overall growth strategy. Operating within a highly regulated industry, we recognize that the foundation of our continued success is built upon the trust our customers place in us to act responsibly and ethically.

We are looking to for a Head of FCR who can play a pivotal role in overseeing and guiding our team of AML/CTF specialists to ensure that goals and objectives are established. Tapping into your demonstrated strong leadership skills, this role will ensure our resources are allocated and used effectively - balancing efficient workload prioritisation and delivery within agreed timeframes.

The role will give you a chance to identify areas for improvement and prioritise those improvements by reference to risk and bring innovative ideas on how to better manage ML/TF risk both internal and external to the business.

This is a great opportunity with exposure to the senior leadership and EXCO Team at Entain, where you will support our AML/CTF Compliance Officer in the continuous improvement of our AML/CTF Program and Procedures.

Where and how you can work...

With our HQ in Brisbane, we also have offices in Darwin, Sydney, Auckland, and Wellington. At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences. This role needs to be based in Brisbane.

Your day-to-day...

• Overseeing and guiding the team to ensure that goals and objectives are established, and performance is monitored and optimised.
• Identifying and assessing any changes in our AML/CTF risk profile and raising those matters with the AML/CTF Compliance Officer and Chief Compliance and Regulatory Officer with proposed solutions to mitigate and manage risk.
• Continuous improvement of our programs and procedures by reference to our ML/TF risk assessment, including for example, new or improved controls, improvements to initial and ongoing customer due diligence, or other initiatives designed to reduce ML/TF risk.
• Ensuring resources are allocated and used effectively while balancing efficient workload prioritisation and delivery within agreed time frames.
• Maintaining and updating the AML/CTF Program and Procedures documentation and ensuring changes are adopted and understood by relevant internal AML/CTF team leaders and members.

What you’ll bring...

• You have previously successfully managed a team and have supported broader FCR teams by providing mentoring and training.
• Proven experience in similar roles where you have honed skills in Strategic Analysis, Project Management and Planning of multiples streams of work.
• Strong and effective communication, relationship building, stakeholder analysis, conflict resolution, and change management skills.
• You have a deep understanding of AML/CTF obligations (as they apply to the gambling industry would be very advantageous).

Entain Lifestyle...

• Embrace your need for a work-life balance through our 9-day fortnight.
• Celebrate the joy of starting a family with 12 weeks of paid parental leave.
• Indulge in a range of wellness benefits through our wellness calendar, including heavily subsidized gym memberships and other paid-for services.
•  Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of.
• A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
• Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
• We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.

Who are we?

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more. 

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at [email protected] or hit apply now.

The Claims Consultant is responsible for the proactive management of a portfolio of life insurance claims in accordance with TAL’s claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.  

This may include but is not limited to;

• Adhering to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines.
• Ensuring all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work.
• Contributing to department and company projects as required.
• Gathering and interpreting relevant information to form an appropriate claims strategy.
• Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner in accordance with policy terms and conditions.
• Working collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other internal stakeholders.
• Arranging and participating in case conferences and peer case discussions, including preparation of documentation, record keeping and completion of agreed actions.
• Providing exceptional customer service, including proactively managing communication with customers and clients relating to the management of the claim and initiating support options, where appropriate.
• Customer and partner stakeholder management (e.g. advisers, trustees, fund administrators) whilst monitoring service delivery and quality.