Due to recent movement within our Front Office department, we have an opportunity for a Night Manager to join our Front Office management team. As part of a team of 4 x Assistant Managers, you will report directly to our Front Desk Manager.

This is a full-time position where you will be required to cover our overnight shifts working between 11pm till 7am, 5 days per week. Sponsorship for this position is available for the right applicant.

You will be based on the front reception and will be responsible for cross checking and balancing work completed during the day by all outlets. You will ensure the highest level of customer service and professionalism is offered at all times whilst maintaining accuracy and guest confidentiality.

A proactive attitude that translates to a high-performance mind set and an outstanding attention to detail is required for the role and you will have the opportunity to work within an award-winning Resort.

The role:

• Hold responsibility and accountability for the efficient operations of the Resort on the overnight shift.
• Manage and monitor activities of all employees in the Front Office department ensuring accuracy and attention to detail.
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Prepare briefing sheets for all staff, informing them of daily activities, group and VIP arrivals, as well as special requests.
• Check accommodation, making sure special requests are carried out accordingly.
• Assist guests with their luggage and be the first point of contact for all of our guests.
• Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.

We have recently restructured our Food & Beverage department, ensuring that we have a strong management team in order to support you in your role as Restaurant Manager. You will report directly to our Director of Operations and will cover our afternoon / evening restaurant service but may be required to cover breakfast service if and when required.

Ideally you will be a real people person with a big heart, who is a fantastic leader and leads by example. Someone who represents our friendly and professional 5-star service philosophy to create peak moments for our Guests and your fellow staff members at every opportunity. A proactive attitude that translates to a high-performance mind set and an outstanding attention to detail is also required. You will have the opportunity to work in a dynamic, award-winning team. 

• Manage the service of food and beverage within all food & beverage outlets.
• Management and guidance of all food and beverage staff members.
• Rostering of the food & beverage team to suit the operations and resort demands.
• Ensure cleaning and maintenance of outlets and other equipment used by the restaurant, bar and room service. 
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly.
• Coordinate between the relevant departments to ensure that preparations for conferences have been made. 
• Assist in the preparation of monthly restaurant / bar reports, commenting on key performance indicators and action taken to keep on target.
• Attend and actively participate in weekly Food and Beverage meetings.
• Prepare weekly and monthly forecasts to enable accurate rosters.
• Ensure constant liaison with the Conference, Wedding & Events team and attend weekly BEO meetings.
• Be knowledgeable of and operate within appropriate outlet and resort liquor licensing guidelines.

Our Maintenance team is currently seeking a casual Maintenance Officer who can assist the team in delivering the 5 star service we are renowned for. This role reports to the Maintenance Manager and will be responsible for addressing a range of maintenance issues. 

• Responding to a range of guest requests as a first priority.
• Investigating and completing assigned jobs in a timely manner.
• Ensuring compliance with OHS and safety procedures.
• Completing tasks as part of the preventative maintenance program.
• Encouraging the effective use of energy and water resources.
• Assist in keeping the grounds looks esteemed.

• Interact with Housekeeping, Kitchen and Front Office to ensure all requests are completed.
• Operate push or riding lawnmowers.
• Water all plants and lawn ensuring all plants are evenly covered.
• Spread fertiliser, plant food, mulch, and other materials around plants.
• Operate trimmer and edger to remove overgrowth and keep outdoor area tidy.
• Use leaf blower to clear walkways and pedestrian areas after lawn maintenance.
• Treat lawn and landscaping with pesticides to remove harmful insects.
• Maintain the existing landscaping design and ensure plant survival.
• Plant new flowers, bushes, plants, and decorative shrubs.
• Remove weeds and dead plants, tree limbs, overgrowth, and other hazards and rake fallen leaves and remove debris. Organise the collection and/or recycling of garden waste.
• Ensure outdoor furniture, décor, and lighting is maintained and in good working order.
• Properly store and handle all equipment, tools, sprinklers, etc.
• Oversee maintenance repairs to equipment, landscape structures, and hardscape walkways.
• Cleans and maintains pool and spas, handling all pool chemicals in a safe manner.
• Assist with the maintenance and repair of irrigation systems.
• Carry out maintenance on the water reticulation system to ensure acceptable availability and reliability.
• Have a thorough understanding of fire alarm procedures and other emergencies.
• Respond to and handle guest requests in a courteous, efficient, safe manner.
• Assist with the day to day maintenance requirements of the hotel/resort.
• Liaise with supervisor / manager / contractors regarding all work to ensure out of order areas are brought back into use as soon as possible.
• Carry out maintenance requirements and follow up as scheduled by the Hotels’ Property Management System (PMS).

• ensure a high quality of public area cleanliness.
• represent our friendly and professional 5-star service philosophy.
• have a strong customer focus with a keen eye for detail.
• Be friendly and warm with our guests and co-workers.
• seek information on requests, special events and high resort presentation standards.

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Assist guests with their luggage on arrival & departure.
• Process and input reservations following hotel reservations policy.
• Adhere to all Resaweb standards as outlined in respective manuals.
• Take personal responsibility to ensure that all enquiries are addressed.
• Monitor forward reservations on a daily basis.
• Maintain an open line of communication with the Reservations Manager, Front Office Manager, Director of Operations,. Revenue Manager and when required the General Manager.

We are looking for a Guest Service Agent (Hotel Front Reception) to join our Front Office team on a Casual basis working 4-5 days per week. Reporting to the Front Desk Manager, you will Infuse our values; Guest Passion, Sustainable Performance, Trust, Spirit of Conquest, Innovation and Respect into everything you do. You will have a passion for the Hospitality Industry and be committed to delivering high levels of customer service. 

The role:

• Provide exceptional customer service from the heart by responding to requests promptly, efficiently and courteously.
• Participate in training and development programs to enhance skills and capabilities.
• Promote and up-sell hotel facilities through strong product knowledge.
• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality and the issuing of room keys.
• Maintain procedures in relation to credit and cash transactions and accounting documentation.
• Attend to guest requests efficiently and effectively, constantly striving to provide Total Guest Satisfaction.