The Workforce Specialist at Alternaleaf will manage the contractual obligations of our team of 100 independent contractor doctors. This role involves enforcing performance standards, ensuring availability, maintaining contract inputs to guarantee clear Service Level Agreements (SLAs) and adherence to standards, and working with People and Clinical Support teams on performance management of doctors. You will work both individually with doctors and collectively, with a team of specialists to build a best-in-class cohort management system. 

Key Responsibilities:

• Contract Management:
  • Oversee and manage the contractual obligations of independent contractor doctors
  • Ensure all contracts are up-to-date, compliant with regulations, and accurately reflect the terms of service
  • Maintain clear and concise records of all contractual agreements and modifications
• Performance Standards:
  • Enforce performance standards and availability requirements as per the contracts
  • Develop and implement mechanisms to monitor and evaluate doctor performance against SLAs
  • Identify and address any non-compliance or performance issues promptly
• Operational Stream Responsibilities:
  • Work within the wider doctor team to support operational efficiency and effectiveness
  • Manage all non-clinical responsibilities related to the independent contractor doctors
  • Collaborate with other operational teams to ensure seamless integration of services
• Workforce Management:
  • Build and maintain a best-in-class contingent workforce management solution
  • Develop clear dashboards for monitoring doctor performance and availability
  • Find innovative ways to surface performance data to doctors for self-regulation and improvement
• Data and Reporting:
  • Develop and maintain dashboards to monitor and report on key performance indicators (KPIs)
  • Provide regular reports to the Head of Doctors and other relevant stakeholders
  • Use data insights to drive improvements in performance and adherence to SLAs
• Collaboration and Communication:
  • Work closely with the Head of Doctors and other team members to ensure alignment of goals and objectives
  • Communicate effectively with independent contractor doctors to clarify expectations and provide feedback
  • Foster a collaborative and supportive environment within the doctor team
• People and Clinical Support Coordination:
  • Work with the People team and Clinical Support teams to terminate and offboard doctors who are not meeting performance standards
  • Ensure a smooth transition and maintain clear communication during the offboarding process
• Team Collaboration:
  • Be part of a team of contract administrators working collectively to build a best-in-class cohort management system
  • Collaborate with fellow contract administrators to share best practices and standardise processes
  • Contribute to team meetings and strategy sessions to enhance overall contract administration and doctor management
• Continuous Improvement:
  • Stay abreast of industry best practices in contract administration and workforce management
  • Identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness
  • Encourage a culture of continuous improvement and professional development

In this position you will join our Infrastructure Advisory business, where you will play an integral part in a team of highly skilled specialists that helps clients ‘bring ideas to life’ across the built environment, infrastructure, energy and resources, and government.

We aspire to be a trusted partner to our preferred clients to deliver infrastructure of the future; working across the whole infrastructure asset lifecycle, advising on investments and decisions that drive value and proactively respond to disruptive change.

Through a deep understanding of their challenges we work with our clients to develop and implement innovative solutions to the world’s most complex challenges. It’s the technical expertise, the depth of knowledge and the passion for excellence of our people that really sets us apart.

Here are the key things you will do to ‘bring ideas to life’.

• Providing Infrastructure Advisory and consulting services to public and private clients
• Leading the development of business cases, procurement processes, asset decision frameworks, strategic and tactical asset management and technical advisory services, collaboratively drawing in the other expertise of AECOM
• Maintaining and further developing relationships with a wide range of clients and critical internal and external stakeholders
• Help leading and to grow a team focused on delivering high standards of service

We know today’s complex challenges can only be solved through bringing together diverse teams of people from across our business, so there will be opportunities for you to apply your skills and creativity to projects in other geographies and markets.

Starbucks Shift Supervisors keep the store running like clockwork. They motivate and encourage the team throughout the shift, coaching them and delegating daily tasks. They role model and inspire the delivery of high-quality service while creating meaningful connections with customers and baristas alike.

To be a Starbucks Supervisor 

We'd love to hear from people with:

• Leadership experience in the retail or fast-paced restaurant environment preferred

• A genuine passion for creating memorable and unique moments of connections with customers

• High levels of energy and enthusiasm with a can-do attitude

• Ability to learn quickly and direct the work of others

 Our Partner Promise & Benefits

• You will be supported with a structured and ongoing training program

• Grow and develop your passion for coffee – become a coffee master!

• Develop your leadership skills - perhaps with the opportunity to open one of our new stores or become a management trainer

Who are we?

Being a Starbucks partner means having the opportunity to be something more than just an employee. Our mission is to nurture the limitless possibilities of human connection - with every cup, conversation and community. We support each other, learn from each other and grow together. Let us give you the opportunity to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything. 

Beyond just food, Starbucks is well on its way towards our multi-decade aspiration of becoming a resource positive company - by storing more carbon than we emit, eliminating waste, and replenishing more freshwater than we use.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant! 

If you are passionate about joining the Starbucks team apply now! Next steps will involve uploading your CV and filling in your details. Following this, you will receive an email from Sapia.ai inviting you to complete a written chat interview.