About The Role
As a Support Operations Manager, you will lead, manage, and be the escalation point for the Technical Operations Engineers and Menu & Support Leads, in order to provide world-class customer support to our global clients across all our products: Serve, Connect, Reward and me&u. In addition to your day-to-day leadership responsibilities, you will dive through the data to identify key opportunities and work cross-functionally with other departments to retain revenue and increase customer satisfaction.


What You’ll Do
- Onboard, train, manage, motivate and develop the Technical Operations Engineers, Menu & Support and Customer Experience Leads, providing coaching, engagement and evaluation to assist them in their day-to-day responsibilities and career development.
- Oversee the Customer Experience and Customer Support team to ensure requests are assigned appropriately and actioned in a timely manner within relevant SLAs.
- Build, develop and maintain internal systems and processes that ensure effective communication and escalation of issues between support and engineering teams, including product feedback and ideas to improve the product.
- Review, report and advise relative importance/impact/priority of product issues to ensure swift resolution and reduce customer impact.
- Establish and maintain processes for effective communication and collaboration between Support and other departments.
- Enable and build a strong culture of data-informed decisions, allowing teams to feel supported, have clarity and thrive with measured results.
- Be obsessed with data and analytics, building dashboards to measure KPIs and identify opportunities in line with priorities such as Net Revenue Retention, reducing the number of support cases, response times and increasing CSAT.
- Ensure the Support and Customer Experience teams are set up for success with the required tools and documentation in place to deliver an excellent customer experience to our customers.
- Provide non-technical and technical support to our customers and serve as the escalation point for the Technical Operations team and Menu & Support team.
- Be the Customer Success team's source of truth regarding technical issues and troubleshooting, escalating issues to the developers when issues are confirmed.
- Lead and coordinate the Technical Operations and Customer Support team during and after high-severity incidents.
- Work closely with the Customer Operations Director to identify improvements to processes, tools and products to reduce the number of inbound support requests.
- Work with the Programs and enablement Manager to ensure correct internal and public documentation for all support and product-related knowledge bases.
- Create and manage our incident response plan and ensure all SLA’s are met.
- Directly handle communications and be the escalation point for large enterprise accounts and groups.

What You'll Need
- You’re a leader in nature; you’re motivated by nurturing both new and existing talent.
- Strong organisation and time management skills, with the ability to juggle multiple priorities and projects. This is a busy and fast-paced team within the company.
- You think outside the box and love continually improving processes. In previous roles, you’ve run, or been heavily involved in, operational improvement projects.
- Technical understanding of the company hardware and software platforms to provide support and guidance to venues.
- Understanding of how web applications work and being able to analyse and interpret log data (using platforms such as Datadog) to troubleshoot and resolve issues.
- Knowledge of SQL or other database query languages
- Experience with leading globally dispersed teams
- Technical understanding of APIs and how they work, given that all integrations utilise APIs
- Basic knowledge of writing HTML, CSS and Javascript code - relevant to Connect templates
- Ideally, previous experience with building automation and apps using Superblocks to increase efficiency and lessen reliance on the Engineering team

Institute for Molecular Bioscience
Join a university ranked in the world’s top 50
Collaborate with highly awarded, world-class colleagues
Fast track your career with our early career academic development program
Based at St Lucia campus

About UQ
As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, and within an environment where interdisciplinary collaborations are encouraged.

At the core of our teaching remains our students, and their experience with us sets a foundation for success far beyond graduation. UQ has made a commitment to making education opportunities available for all Queenslanders, regardless of personal, financial, or geographical barriers.

As part of our commitment to excellence in research and professional practice in academic contexts, we are proud to provide our staff with access to world-class facilities and equipment, grant writing support, greater research funding opportunities, and other forms of staff support and development.

About This Opportunity
We are seeking an inspired and talented postdoctoral researcher in molecular immunology to join our team. The project will explore the molecular basis of immunity to disease, inter-individual immune variation, and vaccine responsiveness using samples from human experimental infection models or vaccination. The primary focus of the research is to accelerate the development of immunotherapeutics, vaccines and diagnostics against chronic infectious diseases using systems immunology as a platform. It will provide an opportunity to be involved in cutting-edge advances spanning diverse fields of immunology and functional genomics, including single-call and spatial transcriptomics. The work will complement ongoing systems-based and therapeutic development efforts at UQ directed at infectious and chronic disease and is anticipated to have broad application to many disease targets. The successful applicant will be encouraged to pursue independent research interests and supported in their career development.

Key responsibilities include:?
1. Research
Advance a cutting-edge research program.
Produce quality research outputs consistent with discipline norms by publishing in high quality outlets and presenting project outcomes via conference presentations and seminars.
Provide technical leadership of project teams, including the development and implementation of project plans, resource management, scheduling, and reporting.
Effectively monitor and report progress against agreed milestones.
Review and draw upon best practice research methodologies.
Contribute to transfer of knowledge, technology and practices through research translation, including commercialisation of intellectual property.
Cultivate partnerships with industry, government departments, professional bodies and the wider community.
Contribute to the development of joint research projects and funding applications

2. Supervision and Researcher Development
Contribute to the effective supervision of Honours and Higher Degree by Research students
Demonstrate personal effectiveness in supervision and management of researcher development.
Work to promptly resolve conflict and grievances when they arise in accordance with University policy and procedures.

3. Citizenship and Service
Contribute to service and engagement roles and activities.
Demonstrate citizenship behaviours that align to the UQ values.

This is a research focused position. Further information can be found by viewing UQ’s Criteria for Academic Performance.

This is a full-time (100%), fixed-term position for up to 1 year with possibility for extension . At Academic level A the full-time equivalent base salary will be in the range $75,808.68 - $100,926.59, plus a generous super allowance of up to 17%. The total FTE package will be up to $88,696.16 - $118,084.11 annually. As this role is covered by an Enterprise Agreement, you will also receive regular remuneration increases – at least once a year.

The greater benefits of joining the UQ community are broad: from being part of a Group of Eight university, to recognition of prior service with other Australian universities, up to 26 weeks of paid parental leave, 17.5% annual leave loading, and genuine career progression opportunities via the academic promotions process.

About You
PhD in infectious disease, vaccinology, immunology, biomedical science or related area.
Demonstrated proficiency to carry out high quality research, and proven record of professional achievement in the relevant discipline area
Expertise in cellular and molecular immunology is required.
Expertise in systems immunology and computational sciences is desirable.
Forward thinking, innovation and creativity are encouraged.
Excellent organisational skills, lab management skills, and ability to work to tight deadlines
Excellent verbal and written communications skills
Ability to work independently as well as part of a cohesive team
Evidence of peer-reviewed publications and conferences presentations

In addition, the following mandatory requirements apply:

Work Rights: Visa sponsorship may be available for this appointment.
Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Questions?
For more information about this opportunity, please contact Prof. Denise Doolan [email protected]

For application queries, please contact [email protected] stating the job reference number (below) in the subject line.

Want to Apply?
All applicants must upload the following documents in order for your application to be considered:

Resume
Cover letter
Responses to the ‘About You’ section

Other Information
At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion. We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Accessibility requirements and/or adjustments can be directed to [email protected]

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

Applications close Tuesday 9 January 2024 at 11.00pm AEST (R-33606).

Job no: 0033069
Location: Parkville
Role type: Full-time; Fixed-term for 2 years
Faculty: Faculty of Business and Economics
Department/School: Melbourne Institute: Applied Economic and Social Research
Salary: Level B – $114,465 p.a. plus 17% super

About the Role
The research focused position involves both applied econometrics and applied macroeconomics, undertaking directed research on nowcasting and structural modelling as a member of a multi-institutional team.

Nowcasting is determining and understanding the current state of the economy. It is fundamental to macroeconomic policy making. The availability of new data and methods make it an exciting time to research nowcasting and there is the possibility of making a real policy impact.

The position is funded by an Australian Research Council Discovery Grant “Nowcasting and Interpreting the Australian Economy” (DP230100959). The aim of this grant is to produce high- quality research papers developing novel nowcasting methodologies that will enable the timely interpretation of economic developments. Fiscal policy will be a particular area of focus. This work is intended to inform economic policy in Australia. The research team includes: Dr Tim Robinson, Professor Kalvinder Shields and Dr Yong Song (University of Melbourne), Professor Kevin Lee (University of Nottingham), Dr Luke Hartigan (University of Sydney), Mr David Stephan, Dr Khanh Hoang and Dr Zhuo Li (Australian Treasury).

Your responsibilities will include:

Collaborating with the Chief and Partner Investigators to conduct the research outlined in the grant
Conducting academic/engaged research under the direction of a supervisor
Producing and disseminating working papers and presentations based on academic research
Who We Are Looking For
You should have experience in at least two of the following areas: state-space modelling, factor models, Structural Vector AutoRegressions (SVARs), and Machine Learning algorithms like Recurrent Neural Networks. Additionally, you should possess knowledge of the relevant applied macroeconomic literature and the ability to apply it, including explaining economic motivations for identification strategies in SVAR. Furthermore, you must have knowledge of, and experience in, at least one of Matlab, R, Python, or similar. The ability to conduct independent research, take initiative, and assume responsibility for developing and completing research papers is crucial. You should also exhibit the ability and willingness to collaborate in teams for successful project outcomes, along with a track record in written communication skills.

You will also have:

A PhD or near completion of a PhD in economics or related field that demonstrates expertise tied to the externally funded project;
Highly developed interpersonal and oral communications skills
An interest in policy-relevant research and the dissemination of that research to non- academic audiences
For further information regarding responsibilities and requirements, please refer to the attached PD.

This position requires the incumbent to hold a current and valid Working with Children Check to ensure the University provides a safe environment for everyone.

Your New Team – Melbourne Institute: Applied Economic and Social Research
http://melbourneinstitute.unimelb.edu.au/

The Melbourne Institute is a research-only department within the Faculty of Business and Economics at the University of Melbourne. It is Australia’s leading and longest standing research institute in the field of economics, undertaking cutting-edge research into key issues relevant to modern economic and social policy.

The Melbourne Institute has a core faculty of some 50 academic researchers, 10 professional/administrative support staff, and several PhD students. Reflecting the standards of research excellence achieved at the Melbourne Institute, staff are expected to publish in internationally acclaimed peer reviewed journals and to lead the public debate on economic and social policy.

What We Offer You!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits, including generous leave provisions, salary packaging, health and well-being services and discounts on graduate courses. For more information, check out our benefits page!

About the University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

Be Yourself
The University of Melbourne values the unique backgrounds, experiences and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require any reasonable adjustments with the recruitment process, please contact the email address listed at the bottom of the page.

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!

^For information to help you with compiling short statements to answer the selection criteria and competencies, please go to http://about.unimelb.edu.au/careers/selection-criteria

If you have any questions regarding the recruitment process, please feel free to contact Nick Petersenvia email at [email protected], ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the details listed on the Position Description.

If you would like to view the position description, please visit: https://secure.dc2.pageuppeople.com/apply/422/gateway/default.aspx?sData=E7tTKDEyyWPyLsAhbioSIM6HcvVG7eUjZtCyYV4rkCceDUy3zSPTrVw1fbefh2IItFy8xC7xkBs52Lxv9Mlm6-54jWJDNnk8igWIL8h53cun9qvReyQ-YFTQGXIsYaDmTYDQj6jKWCGi3GXMQUnY64mMeVkJupqTs0Wzc0QxMNM~

Please Note: We are NOT accepting applications via this website.
If you feel this role is right for you, please submit your application via https://econjobmarket.org/positions/10365.

Advertised: 08 Dec 2023 12:05 AM AUS Eastern Daylight Time
Applications close: 23 Feb 2024 11:55 PM AUS Eastern Daylight Time

Institute for Molecular Bioscience
Join a university ranked in the world’s top 50
Collaborate with highly awarded, world-class colleagues
Fast track your career with our early career academic development program
Based at St Lucia campus

About UQ
As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, and within an environment where interdisciplinary collaborations are encouraged.

At the core of our teaching remains our students, and their experience with us sets a foundation for success far beyond graduation. UQ has made a commitment to making education opportunities available for all Queenslanders, regardless of personal, financial, or geographical barriers.

As part of our commitment to excellence in research and professional practice in academic contexts, we are proud to provide our staff with access to world-class facilities and equipment, grant writing support, greater research funding opportunities, and other forms of staff support and development.

About This Opportunity
This is an exciting opportunity for a Postdoctoral Research Fellow to lead a project to develop a rationally-designed vaccine against malaria.

By taking advantage of recent advances in genomic sequencing, proteomics, transcriptional profiling, and molecular immunology, we have discovered unique targets of T cell responses or antibody responses against malaria. This NIH-funded project will test these antigens as vaccine candidates by engineering novel vaccine platforms to enhance T cell responses and assessing immunogenicity, protective capacity and biological function in pre-clinical models of malaria. By establishing proof-of-concept for rational vaccine design from genomic data, this project is expected to advance the development of an effective vaccine against malaria with implications for other challenging public health threats.

The candidate will work with national and international experts and gain experience in malaria biology, immunology and vaccinology, with a specific focus on novel vaccine technologies including mRNA and viral vector vaccine platforms.

Key responsibilities include:?
1. Research
Advance a cutting-edge research program
Produce quality research outputs consistent with discipline norms by publishing in high quality outlets and presenting project outcomes via conference presentations and seminars
Provide technical leadership of project teams, including the development and implementation of project plans, resource management, scheduling, and reporting
Effectively monitor and report progress against agreed milestones
Review and draw upon best practice research methodologies
Contribute to transfer of knowledge, technology and practices through research translation, including commercialisation of intellectual property
Cultivate partnerships with industry, government departments, professional bodies and the wider community
Contribute to the development of joint research projects and funding applications

2. Supervision and Researcher Development
Contribute to the effective supervision of Honours and Higher Degree by Research students Demonstrate personal effectiveness in supervision and management of researcher development
Work to promptly resolve conflict and grievances when they arise in accordance with University policy and procedures

3. Citizenship and Service
Demonstrate citizenship behaviours that align to the UQ values
Contribute to service and engagement roles and activities.
Contribute to internal service roles and administrative processes as required, including participation in decision-making and service on relevant committees.

This is a research focused position. Further information can be found by viewing UQ’s Criteria for Academic Performance.

This is a full-time (100%), fixed-term position for up to 3 years. At Academic level A the full-time equivalent base salary will be in the range $75,808.68 - $100,926.59, plus a generous super allowance of up to 17%. The total FTE package will be up to $88,696.16 - $118,084.11 annually. As this role is covered by an Enterprise Agreement, you will also receive regular remuneration increases – at least once a year.

The greater benefits of joining the UQ community are broad: from being part of a Group of Eight university, to recognition of prior service with other Australian universities, up to 26 weeks of paid parental leave, 17.5% annual leave loading, and genuine career progression opportunities via the academic promotions process.

About You
PhD in infectious disease, vaccinology, immunology, biomedical science or related area.
Demonstrated proficiency to carry out high quality research, and proven record of professional achievement in the relevant discipline area
Experience in mouse models of disease and animal handling
Experience in cellular and molecular immunology, including ELISA, FACS, ELIspot
Molecular biology expertise, including RNA extraction, RT-qPCR and molecular cloning.
Excellent organisational skills, lab management skills, and ability to work to tight deadlines
Excellent verbal and written communications skills
Ability to work independently as well as part of a cohesive team
Evidence of peer-reviewed publications and conference presentations

In addition, the following mandatory requirements apply:

Work Rights: Visa sponsorship may be available for this appointment.
Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Relocating from interstate or overseas? We’ll support you with the visa sponsorship process and a relocation support package. You can find out more about life in Australia’s Sunshine State here.

Questions?
For more information about this opportunity, please contact Prof. Denise Doolan ([email protected]).

For application queries, please contact [email protected] stating the job reference number (below) in the subject line.

Want to Apply?
All applicants must upload the following documents in order for your application to be considered:

Resume
Cover letter
Responses to the ‘About You’ section

Other Information
At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion. We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Accessibility requirements and/or adjustments can be directed to [email protected]

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

Applications close Tuesday 9 January 2024 at 11.00pm AEST (R-32682).

Psychology Supervisor


Applications close by COB on 20th January 2024
5 weeks annual leave
Employee Assistance Program available
Employment Type - Contractor until 30th June 2025
Part time (15.2 hours per fortnight)
Professional memberships or registrations required : AHPRA
Remuneration is dependent on qualifications and experience  + 11% Employer superannuation


About us 

Youth Support + Advocacy Service (YSAS) is one of Australia’s largest and most comprehensive, youth specific community service organisation that enables young people experiencing serious disadvantage to access the resources and support they require to lead healthy and fulfilling lives.

YSAS is a Child Safe organisation. We actively promote the safety and wellbeing of young people, and are committed to protecting young people from harm or abuse who come into contact with and/or access our service. Applicants must undergo rigorous screening and recruitment processes, including providing evidence of current WWCC and National Police Check. 

About the position

This position has a primary role in supervising, mentoring and developing practice for a small team of provisional psychologists (up to 4). The role will support the services’ capacity and capability to meet the needs of young people accessing the service, through the oversight of the headspace psychology training program. The psychology supervisor will be required to provide supervision, reflective practice, case load monitoring for care & safety planning, risk assessment, therapeutic intervention and closure. The Psychology Supervisor will support the Clinical Leadership team to develop and support the delivery of Brief Interventions Clinic (BIC) and sessional psychological interventions within the scope of practice of clinicians within the student lead clinic. 

This role specifically requires an individual that is approved for Clinical Supervision according to the Australian Psychological Association (APA). The role will be supported with additional accredited supervisor in a secondary capacity.

Some of your key responsibilities will be:


Supervision of provisional psychologists on placement at headspace aligned to professional standards and guidelines.
Manage new and existing partnerships with relevant university placement programs
Support ongoing development and review of a student led psychology clinic
Apply Now

We are currently seeking to fill available full-time position for experienced Senior Florist in
our Robina Store.
Requirements
The right person for this position needs to have minimum 3 years’ experience working as a
Florist.
At this time, we are not considering anyone without any commercial work experience.
We are offering full-time position, at salaries ranging from $65,000 – 75,000 PA based on
your qualifications and experiences.

General job description:
The position also includes tasks such as:
- Communicating with clients about order status, delivery schedules, and special
instructions.
- Consulting clients to plan flower choices, colours, and other details to ensure satisfaction
with the finished product.
- Handling customer service issues such as complaints about damaged flowers or
incorrect deliveries.
- Creating and preparing floral arrangements, bouquets, boutonnieres, corsages, and
other types of floral arrangements that reflect the personality of the recipient or the
season, holiday, or theme of an event.

- Coordinating delivery of flowers to events such as weddings, birthdays, anniversaries,
and other special occasions.
- Caring for and maintaining inventory of flowers, supplies, and other materials needed in
the shop.
- Ordering flowers and other materials from our main warehouse to meet the demand for
specific items.
-Keeping up with trends and reinventing the shop space, creating displays appealing to
the customers.

For us to consider you, please send your coverletter (expression of interest) together with
some portfolio of work and a detailed CV to [email protected], along with your
employment references.

Exceed your expectations! At FKG we build excellence. Excellence in our people, our services and our communities. Excellence through our commitment to providing creative yet practical solutions, to building meaningful relationships Read More...

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We are seeking talented agile software engineers who hold a current Australian Government Security clearance, or would be open to applying for a Security clearance (noting Australian Citizenship requirements). Experience with Read More...

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We are seeking talented agile software engineers who hold a current TSPV clearance, or would be open to applying for this clearance or upgrading a current Baseline/NV1/NV2. Experience with Agile, Scrum Read More...

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Click here to view more detail / apply for Safety Advisor Albert

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We are seeking talented agile software engineers who hold a current Australian Government Security clearance, or would be open to applying for a Security clearance (noting Australian Citizenship requirements). Experience with Read More...

Click here to view more detail / apply for Senior Software Engineer/Developer

Ultra Tune Australia has an opportunity for you to join our team.
We currently have available long-term career positions for a skilled mechanics with excellent diagnostic skills who have a customer service focus and are keen to be part of an ever-growing national network.
The Role
These roles are suited to qualified, experienced automotive mechanics who have the following qualities and a desire to be part of a strong team:
• Excellent communication skills
• Attention to detail
• Ability to work unsupervised
• High standards in customer care
• Excellent work ethic
• A current driver’s license
• General servicing and repairs on a variety of vehicles
• Fault diagnosis
• Suspension & Brake repairs
• Trade Qualifications in Automotive
• Tyre Fitting, Balancing & Wheel Alignment experience.
• Experience and Qualifications in Air Conditioning Service and Re-gassing are desirable but not essential as we will train you.
• Very Good Diagnostic Skills
• Prepared to supervise and provide excellent standards of servicing and repairs to all makes and models of vehicles (including 4WD's SUV's and European) in a busy, fast-paced workshop,
• Present to work in a punctual and presentable manner
• Advise the Service Manager of any ongoing workshop issues or workplace concerns
• Worksafe and environmentally friendly work approach
The right candidates will earn competitive salaries, create a career paths, receive ongoing training and become part of a supportive national team environment.
Benefits
• Ongoing training and career development/pathways in Australia’s largest, privately owned service network.
• A positive and friendly work environment in fully equipped workshops equipped with the latest technology.
• A competitive salary of $70,000

VN & AUS PTY LTD is a labour supply company registered in Victoria, Australia since 2021. We engage in providing labour hire services and recruitment solutions for businesses in Australia especially in Hospitality industry to resolve their staffing issues in recent years. We are looking for suitable candidates for the following occupations within the hospitality sector:
• Cafe/Restaurant Manager
• Hotel/Motel Manager
• Accommodation and Hospitality Manager
• Baker
• Pastrycook
• Cook
• Chef
Education and Experience Requirements
For the occupations of Cafe/Restaurant Manager, Hotel/Motel Manager and Accommodation and Hospitality Manager
Ideal candidates will have:
• At least Diploma in related field;
• Minimum of equivalent 2 years full-time work experience in hospitality sector;
• Experience in managing operations of cafe/restaurant or catering services/special functions is advantageous;
• Fluent in English;
• Excellent communication skills; and
• Good planning and organizational skills.
For the occupations of Baker, Pastrycook, and Cook:
Ideal candidates will have:
• At least a Certificate IV in Commercial Cookery, Retail Baking and/or related field.
• Minimum of equivalent 2 years full-time work experience in hospitality sector;
• Fluent in English;
• Fluency in second language is advantageous;
• Must have a passion and interest in cooking and/or baking;
• Excellent communication skills; and
• Good planning and organizational skills.
For the occupations of Chef:
Ideal candidates will have:
• At least a Diploma in Commercial Cookery and/or related field.
• Minimum of equivalent 2 years full-time work experience in hospitality sector;
• Fluent in English;
• Fluency in second language is advantageous;
• Must have a passion and interest in cooking;
• Ability to plan menu;
• Excellent communication skills; and
• Good planning and organizational skills.

Salary Range: $70,000 to $75,000 per annum

Are you seeking a full time, permanent job? Looking to be trained and supported? Then we can help you! If you are reliable, hardworking and can commit to working safely and following procedures in a physical job, we would like to hear from you. We can offer you an ongoing full time, permanent job with industry training and supportive management. You will be a valued team member working in a fast-paced environment that has a focus on safety and wellbeing. As a full-time, permanent employee, you will work 38 hours per week with the potential for overtime and weekend work. About the job: We are seeking general entry production workers and experienced meat workers (boners, slicers and slaughterman) who value coming to work in a safe and supportive environment, with an Equal Opportunity Employer and are seeking a career path offering stability and rewarding commitment. With various areas requiring reliable new team members, depending on your previous experience and skill sets, you could find yourself doing any of the following activities:

Production work/process line
Trimming, cutting, boning and slicing
Cleaning and sterilising work areas and equipment
General labouring
Chiller room operations
Operation of equipment and machinery
Distribution and warehousing
Packing
Scanning
Industrial cleaning

Entry Level: Annual $47,779 p.a Hourly rates: $24.18 p.h
Level 2: Annual $50,328 p.a Hourly rates: $25.47 p.h
Level 3: Annual $51,810 p.a Hourly rates: $26.22 p.h
Level 4: Annual $52,917 p.a Hourly rates: $26.78 p.h
Level 5: Annual $55,090 p.a Hourly rates: $27.88 p.h
Level 6: Annual $55,486 p.a Hourly rates: $28.08 p.h
Level 7: Annual $57,718 p.a Hourly rates: $29.21 p.h
Entry level pay rates are based on no or little relevant experience, You will have the opportunity to progress through the above levels based on role availability, aptitude for the tasks, prior attendance and performance record.
Available Positions: 150
Estimated Start Date: 15/01/2023
To be successful, you must meet the following requirements:

Australian Citizen / Permanent Residency / Full Working Rights in Australia are essential
Pass a Pre-employment medical check including drug alcohol test
Physical Stamina, Attention to detail, Strong Work Ethic and willing to work as part of a diverse team
Willingness to work in hot and cold environments in a factory setting
Q-Fever vaccinated or willing to receive the vaccination
Be able to provide two reference checks
Immediate start possible
Availability across day and afternoon shift - Early morning and Mid-afternoon starts depending on your assigned role and previous experience.

We are an Equal Opportunity Employer and all applications are treated with complete confidentiality. Only applications with a right to work in Australia will be considered. If you feel you are suitable and match the above criteria, please click the 'Apply Now!' icon below to submit an updated resume and a brief cover letter explaining your suitability to this role. ** We thank you for your application however, due to the volume of applicants only successful applicants will be contacted **

To be considered for this role, you will possess the following;

• Previous experience in an Aged Care Cooks role - ideally
• Certificate in Hospitality qualification or Certificate III Commercial Cookery qualification preferred
• Good knowledge of Food Safety is essential
• Excellent written and oral communication skills with the ability to communicate with key stakeholders at all levels
• COVID vaccinated
• NDIS check or willing to obtain

Apply now and we will contact you for a chat. Looking for an immediate start!

“Every new client is an opportunity to make legal help more accessible.”

• We are looking for target driven, self-motivated with a professional mindset and has a passion for selling to join our Sales Team!
• Work for a Culture that values its Employees
• Full-time, hybrid and willing to travel

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

MEET THE SALES TEAM
Our vision is to be the world’s most valued LegalTech company and our Sales Team are the influential movers and shakers driving our value skywards with every new client.

Reporting to the Sales Director, your role is responsible for identifying and qualifying new prospects who have a need for LEAP’s services, building and nurturing relationships with prospects. The ideal candidate should be ambitious towards their goals, a hunter that loves to win and hit targets, and have a genuine interest in sales with an appetite to carve out a sales career.

WHAT YOU’LL DO

• Identify and qualify new prospects
• Build and nurture relationships with prospects
• Maintain a solid pipeline of prospects
• Convert prospects into demonstration bookings
• Master and confidently demonstrate the benefits of LEAP to opportunities either in person or online (3+ user target market only)
• Ensure all communication with opportunities is effective and moves to a close
• Negotiate to a win / win outcome with prospects
• Master the LEAP demonstration script
• Respond quickly to sales enquiries by phone or email
• Monitor and report on activities and KPIs using Salesforce
• Attend sales conferences and events
• Attend conferences, roadshows, exhibitions and events, networking with existing clients and prospective clients
  

WHAT YOU’LL BRING

• A proven record and demonstrated passion for solution selling, preferably within a professional service or B2B environment.
• Demonstrated ability to self-generate leads, including prospecting, cold calling, converting leads into demonstration bookings and closing deals
• Ability to build strong relationships with teams and clients through confidence and trust
• Demonstrated commitment to customer service and continuous improvement
• Experience using Salesforce or similar CRM (desired, but not essential)
• Legal industry experience (desired, but not essential)

WHAT YOU NEED TO BE REALLY GOOD AT

• Expanding and advancing opportunities – engaging with customers to explore their situations and needs; probing underlying issues that suggest broader solutions; maximizing the productiveness of interactions by monitoring and building on customers’ cues; articulating and promoting a path forward
• Sales negotiation – effectively exploring alternatives and positions to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment
• Managing work (includes time management) – setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
• Continuous learning – actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
• Sales disposition – demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavioral styles that facilitate adaptation to the demands of the sales role

• Friendly, supportive, and driven culture
• Complimentary gym membership
• Flexible Work Environment
• Fully stocked pantry
• Monthly massages
• Break out area and sporting activities
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Opportunity to participate in our Employee Share Scheme

SOUND LIKE A JOB YOU WERE BORN TO DO? WE WANT TO HEAR FROM YOU AND CAN'T WAIT TO RECEIVE YOUR APPLICATION!

LIFE at LEAP

LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

At LEAP, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way. We welcome and encourage you to apply, no matter who you are or how you identify.

…unless you are representing a third-party agency. Thanks for thinking of us, but we will not review any CVs from external recruitment agencies.

More you should know
Discover the human side of cutting edge LegalTech.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The locations of our offices for these roles are based in Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth and Sydney. These roles are based in the customer or Datacom offices. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance.  If you are a Permanent Resident, please specify in your application as we may have other suitable opportunities available across our teams.

Please note that this role is expected to commence on 5 March 2024

What you’ll do

As a Desktop Support Engineer, you will be accountable for, but not limited to:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

 

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

 

Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About the Opportunity

Datacom has an excellent career opportunity for an enthusiastic and highly skilled Software Asset Management (SAM) Consultant not to be missed!

You will be joining an Award-winning SAM team within our extensive Australian Service Operations business.

As a Consulting member of the SAM team, you will be supported and valued, working collaboratively across a range of SAM consulting projects and services. This is your chance to bring your positive attitude and to make your mark in a business by joining this rapidly growing team of skilled colleagues who have a broad spectrum of SAM and licensing expertise, with a laser focus on customer outcomes.

This role does not involve software licensing sales targets.

This role has flexible work arrangements and is ideal for someone who is experienced in Software Asset Management and looking for a new opportunity, is keen for a challenge, and keen to develop a career with loads of variety.

What You’ll Bring

We’re looking for a proactive, highly skilled, and enthusiastic team member who’s interested in being part of a larger group delivering high-quality SAM solutions to our customers.

You’ll bring expertise developed over 5+ years in a Software Asset Management role as you will be undertaking a range of interesting activities relating to software licensing, audit, and compliance management on behalf of our customers. You will also be supporting the delivery of the Software Asset Management (SAM) managed services and projects for multiple customers from Commercial and Government industries.

You will have advanced critical thinking skills, an ability to interpret and apply logical decision making to a variety of data, and you must be able to deliver your analysis, findings, and recommendations to technical and business stakeholders.

Your ability to work with other members of the SAM and customer management team to develop and deliver quality solutions for our customer is critical to the success of our SAM Consulting and Managed services.

This role can be based out of any Datacom office in Australia. Australian Citizenship is essential for Federal Government security clearance requirements. Preferably, you'll be a holder of either a current or lapsed Baseline clearance or higher.

What You’ll Do

In this role you will work collaboratively with other Software Asset Management (SAM) team members, Software Licensing Consultants, and Customer account teams. Essentially, the Software Asset Management Consultant will:

• Act as Consulting SAM Subject Matter Expert for our customers.
• Deliver SAM Consulting services relevant to today’s changing technology landscape and market demands.
• Deliver Compliance Reviews (Effective Licensing Position) for Customers.
• Review current software licensing Terms and Conditions, License Agreements, and License Contracts to identify any breaches or risks for our customers.
• Apply knowledge of licensing rules and use rights within SAM Consulting Services.
• Analyse, document, and present licensing modelling recommendations.
• Identify license reclamation opportunities to achieve cost avoidance outcomes.
• Propose remediation and optimisation activities that may result in reduced compliance risk and/or financial savings and cost avoidance outcomes.
• Contribute to the achievement of project outcomes while managing compliance and commercial risks for customers.
• Provide quality customer service through adherence to Datacom’s Asset Management service delivery methodology and processes.
• Utilise SAM technologies and their capabilities including Flexera’s FlexNet Manager Suite (FNMS) and/or Snow License Manager.
• Interpret data outputs from the SAM technologies and other tools to provide accurate and timely reporting.
• Liaise with service management, and customer teams to define, optimise, and develop SAM standards, processes, procedures, plans and controls to ensure appropriate service asset information is recorded and maintained.

Culture and Benefits

Datacom is one of the largest suppliers of Information Technology professional services in New Zealand and Australia. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give us our unique culture and energy that you can feel from the moment you meet with us.

At Datacom, you'll be recognized and valued for your contributions. We're growing year on year and can provide career opportunity in a collegial and agile environment that empowers people and promotes innovation. We care about our people and provide a range of perks such as health insurance, employee discounts, social events, remote working, flexi-hours, and professional development courses to name a few. We operate at the leading edge of technology to help our largest enterprise organisations explore possibilities and solve their biggest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!