At Ofload, we're at the forefront of digital freight services, empowering businesses to build efficient, flexible, and sustainable supply chains. Our mission is to achieve zero waste in trucking by digitising the transport industry.

Every day in Australia, around 30% of trucks travel empty and a further 50% are idle amounting to mass inefficiency and harmful environmental impacts. 

Since 2020, we've successfully removed over 5 million empty kms from Australian roads. Our customer base has expanded to over 250 businesses, and we proudly support small business carriers by connecting them with household brands like Asahi, Metcash, and Noumi.

As part of our sustainability commitment, we partnered with Trace to measure, reduce and offset our emissions, actively working to minimise our own environmental impact.

In 2022, we propelled our growth through the strategic acquisition of a Melbourne-based logistics company, and raised $60m in Series B funding. Notably, we were recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

Fast forward to 2023, Ofload was named a Deloitte Tech Fast 50 Company in Australia, and secured the 4th spot on the LinkedIn Top Startups List 2023. And here's the exciting part – we're just getting started!

We are looking to grow our team and welcome people excited by the opportunity to transform the logistics industry. If you're ready to be part of a dynamic team driving change,  join us on this incredible journey!

The Role

We are looking for an excellent communicator who is passionate about getting a timely resolution. No previous experience in operations is necessary, as we'll train you on the job. This is not your typical Customer Service role, where you never speak to the customer again. Instead, you'll be responsible for establishing long lasting relationships, by building rapport and connections with both our shippers and carriers, obtaining necessary documents and resolving any issues that arise. If you're looking for more than 'just a job' and want this to be the start of your career, this is a great opportunity for you.

What You'll Do

• Develop and manage relationships with existing customers
• Support the operations team at Ofload in the daily business
• Handling inbound queries via phone, email and facebook
• Engage with our customers directly and regularly, conducting all outbound calls
• Listening to customers to understand their needs and provide assistance to help resolve any issues
• Drive outbound operational queries by contacting carriers for essential documents or shipment updates
• Creating relationships with new customers on the platform, verifying their data and updating their profiles as required
• Record and modify customer information on our database
• Taking ownership of data entry for quotes collected by the teams
• Manage and update the platform to indicate shipment status
• Keep accurate records and document customer service actions and discussions

What You'll Bring

• High School Graduate or above
• Highly organised, self-motivated with excellent attention to detail
• Customer service experience preferred
• Willingness to learn and get into the weeds of the business is critical
• Experience with Salesforce is a bonus!
• Proficient at using data software including MS Excel
• Exceptional communication skills and fluent English capabilities
• Demonstrates initiative, with the ability to multitask and prioritise in a fast-paced environment
• Scrappy - willing to dive in, hands-on and do what’s needed
• Permitted to work in Australia permanently with no restriction on hours (required)

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQA+.

We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.

Jasmax in Australia  

Jasmax is one of Australasia’s leading architecture and design practices, aiming to produce work that is mutually beneficial to both society and the environment. In 2022, the practice embarked on an exciting new chapter of its 60-year legacy by expanding into the Australian market and establishing a Sydney studio. With a diverse team of architects, interior designers, landscape architects and urban designers, Jasmax brings together a multi-disciplinary collective of talented professionals, who work collaboratively across four studios in Auckland, Wellington, Christchurch, and Sydney.   

Located in Chippendale, Jasmax’s Sydney studio is led by Chris Rogers, a member of the practice’s diverse Principal group. Chris has successfully established a core local team and secured a steady pipeline of projects, spanning education, residential developments, and social infrastructure across New South Wales. Looking ahead, the Jasmax Sydney studio is poised for further growth, presenting a unique opportunity for a talented individual to join the senior leadership team.  

We are looking to recruit an individual who aligns with the practice’s values and approach, including: 

• Design leadership founded in strategic thinking 
• A bold, creative, and entrepreneurial spirit backed by unique ideas across both design and business 
• An ambitious mindset, centred around open and inclusive collaboration  
• Authenticity in approach, fostering a positive working environment with colleagues, clients and project teams 

About the role  

As a senior leader, you will be a key contributor to the long-term growth trajectory of the Sydney studio, while also actively engaging in broader strategy discussions with the practice’s wider leadership team. This is an opportunity to further the professional development of the Sydney team while establishing a portfolio of repeat clients through innovative design solutions and seamless project delivery.   

This role is an opportunity for you to utilise senior design expertise across sectors such as commercial, civic and community, healthcare, and tertiary education along with any well-established client relationships to generate local and trans-Tasman opportunities. This is a hands-on role where you will be involved in all stages of projects, from design right through to project delivery.  

What you will bring 

We are seeking an exceptional candidate with 15+ years' experience within the Australian built environment, ideally with some international experience. Passionate and fiercely determined, you are an individual with a track-record of successfully establishing and implementing business strategies.  

In addition, you will have cultivated strong relationships with contractors and consultants and are well-versed in property and construction legislation. You bring strong commercial acumen and high competency in financial management. Sharing and imparting knowledge is what you enjoy doing, along with supporting others with less experience to flourish under your guidance.  

Why work for us  

Our workplace culture is founded on the values outlined in our Manifesto. We celebrate bravery, honesty, thoughtfulness, the unity that arises from diversity, and respect for people and place. 

We offer incremental shareholding opportunities to titled employees, enabling them to share in the business’ financial success. We pay competitive salaries within the upper quartile of the architecture industry and have profit sharing and performance-based incentive schemes in place. 

Please call Tracey Church (+64 21-303-301) or email [email protected] to find out more, otherwise to apply, please submit your CV and portfolio at the link below (combined maximum file size 5MB).

About Us:

Level Electrical & Air Inverell is a reputable electrical and air conditioning company based in Inverell, NSW & expand to two other branches in the Gloucester & Tamworth regions. With a commitment to quality workmanship and exceptional customer service, our team is comprised of skilled professionals dedicated to providing excellent electrical, air conditioning, data & solar solutions.

Position Overview:

We are currently seeking a skilled and motivated Electrician &/or Refrigeration Mechanic to join our team based in Inverell NSW. The successful candidate will be responsible for various electrical tasks, including installation, maintenance, and repair of electrical systems. This is an opportunity to work with a dynamic team in a supportive and collaborative environment.

Key Responsibilities:

• Install, maintain, and repair electrical systems and equipment.
• Install, maintain and repair air conditioning systems and equipment
• Diagnose electrical &/or air conditioning issues and propose solutions.
• Perform electrical &/or air conditioning inspections and testing.
• Collaborate with team members to ensure projects are completed efficiently and to the highest standard.
• Adhere to safety protocols and regulations.

Requirements:

• Valid electrical &/or refrigeration license or certification.
• Proven experience as an electrican &/or air conditioning.
• Strong knowledge of electrical &/or air conditioning systems and components.
• Excellent problem-solving skills.
• Attention to detail and high level of accuracy.
• Ability to work independently and as part of a team.
• Valid driver's license.

Preferred Qualifications:

• Additional certifications or training in specific areas of electrical &/or air conditioning work.
• 4th years may apply.

• Salary earning potential up to $65 per hour based on qualifications, experience, leadership qualities & time served with company increased every 6 months up to 5 years.
• Option of a 4-day working week
• Great working conditions with a friendly, motivated team with option for overtime
• Access to the latest on-site technology
• Work phone or phone allowance
• Competitive salary, including performance-based incentives/bonus structure
• Company supplied work vehicle with options for personal use
• We are a motivated growing team currently across three sites, Gloucester, Inverell, and Tamworth which provides an opportunity to work in one or all regions to provide variety to a work day.
• Opportunities for professional development and training.

How to Apply:

Are you looking for the opportunity to advance your career with an expanding business in electrical & air conditioning - please apply now!

For further enquiries into the position please contact our General Manager David Ison on 0438 625 805 or the Director Mark Wilks on 0407 669 589.