Sodexo Operational Readiness Team are looking for an Facility Management Technical SME.

The candidate must have a high level of experience and technical knowledge across facilities based in remote areas, Mining Villages, etc. 

The candidate would need to have good to excellent computer analysis and presentation skills, ability to review and understand construction drawings, be able to produce well written reports/assessments.

The role requires extensive stakeholder engagement across multiple Sodexo departments/ external clients at varying levels. 

This role whilst Perth based entails regular travel to the Pilbara and other remote areas on an adhoc basis, though not rostered.

Key Responsibilities:

• Manage and maintain both hard (building maintenance, HVAC, electrical, plumbing, etc.) and soft services (cleaning, security, waste management, landscaping, etc.).
• Supervise a team of staff and contractors, ensuring high standards of service delivery and compliance with safety regulations.
• Develop and maintain strong relationships with key stakeholders, building occupants, and external contractors.
• Proactively identify and resolve facility issues, ensuring minimal disruption to operations.
• Budget management, procurement, and vendor negotiations to ensure cost-effective solutions.
• Foster a culture of excellent customer service within the team.
• Drive innovation and develop strategic initiatives to improve the efficiency and effectiveness of facilities and services.
• Ensure compliance with all relevant regulations, health and safety, and environmental guidelines.
• Provide regular reports to the client and Sodexo management on service delivery, site performance, and key issues.

Key Requirements:

• Proven experience in facilities management, ideally in a similar-sized building.
• Strong understanding of both hard and soft services operations.
• Excellent relationship-building and customer service skills to manage interactions with tenants, clients, and contractors effectively.
• Leadership experience with the ability to motivate and manage teams.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills (both written and verbal).
• Ability to work independently, as well as part of a team.
• Knowledge of local building codes, safety regulations, and environmental sustainability practices.

Sodexo are looking for Expressions Of Interest from suitably qualified and experienced Operations Managers. This role will be permanent, full time, based in our office in Balcatta with frequent site travel required.

The Operations Manager works to ensure management programs are effective and connect production staff to their goals. This involves overseeing staff to ensure efficiency and minimizing service failures.

Key Responsibilities:

• Conduct performance reviews for the operations team.
• Collaborate with the sales team to meet customer service expectations.
• Oversee staff to ensure efficiency and quality control.
• Monitor and improve work management processes.
• Establish and meet company goals and policies.
• Ensure clear and followed production and operational procedures.
• Drive work processes and standards for top quality and productivity.
• Ensure compliance with all safety requirements and regulations.
• Develop best practices and tools for service management and operations.
• Manage key processes and workflows for the operations team.
• Continuously seek ways to enhance quality through innovation and cost efficiency by monitoring performance against existing standards
• Ensure the effective commercial management of all aspects of the Mining portfolio (as defined), as well as Review all site P&Ls in the portfolio and provide feedback and validation.
• Meet or exceed operational and financial KPIs and assist in the development and review of budgets for all operational activity.

Competencies:

• Planning and Organizing: Develop realistic work plans, identify resources, and create contingency plans.
• Collaborating with Others: Foster collaboration, provide constructive feedback, and build consensus.
• Asset Management: Utilize and manage assets effectively, ensuring they meet organizational needs.
• Fostering Communication: Communicate openly and adapt messages to diverse audiences.
• Concern for Safety: Promote and implement health and safety policies.
• Achievement Orientation: Focus on achieving high-quality results and encourage improvements.
• Inspiring Others: Energize and inspire teams to strive for excellence.
• Attention to Detail: Ensure accuracy and thoroughness in all tasks

Sodexo is a leading provider of operations, maintenance, and refurbishment services for non-process infrastructure to clients in the mining and oil & gas sectors across Western Australia. We play a vital role in supporting the resource sector by delivering high-quality catering, hospitality, and facilities maintenance services, ensuring smooth operations for our clients.

We currently have three Customer Service Representative positions available in our Command Centre Team, based in our Balcatta office, WA. The primary responsibility of these roles is to offer information, advice, and troubleshooting support for site residents, following established processes.

Available Positions:
We are looking for applicants interested in both full-time permanent and contract opportunities. The available positions are:

• 1 Full-Time, Permanent Customer Service Representative
• 2 Three-Month Contract Customer Service Representatives

Shift Pattern:
Customer Service Representatives work on a rotating roster with start times beginning as early as 5 am, with staggered shifts across the team, and finishing by 9 pm. The Command Centre operates 24/7, 365 days a year, so successful candidates must be flexible and available to work alternate weekends. The shift pattern is as follows:

• Week 1: Tuesday, Wednesday, Thursday, Friday (4 x 10-hour shifts)
• Week 2: Monday, Tuesday, Wednesday, Saturday, Sunday (5 x 8-hour shifts)

Key Responsibilities:

• Manage high volumes of incoming calls in line with Service Level Agreements (SLAs)
• Communicate effectively with customers, providing excellent service and managing expectations
• Triaging and processing service requests via digital channels, generating work orders for site action
• Coordinate with internal Sodexo teams and third-party vendors to schedule works and address escalations
• Handle critical and priority requests with urgency and efficiency
• Meet individual performance targets and contribute to overall team success
• Provide reporting and general administrative support as required

What You’ll Need:

• 2 to 5 years of relevant experience
• Excellent communication skills
• Experience using Customer Request Management (CRM) systems
• Strong ability to prioritize tasks and work autonomously
• Critical thinking and attention to detail are essential

This is an exciting opportunity to be part of a high-performing team within a global organization that is a leader in the operations, maintenance, and refurbishment of non-process infrastructure. If you’re looking for a supportive, inclusive work environment that encourages growth and personal development, we encourage you to apply. Click "Apply" and submit your resume to join our dynamic team.

Sodexo are seeking Expressions Of Interest for a Café Assistant.

Your work will involve the preparation and service of a variety of coffee, drinks and food item as well as day to day cleaning. You will be required at times to greet and assist customers (visitors, clients, suppliers and employees) in face to face interactions, serving as the first point of contact and ensure a positive customer experience with every visitor interaction. The role supports management of Sodexo’s Perth Regional Support Centre through the direction of the Facilities Manager.

You will conduct all duties using appropriate safety procedures in compliance with health and safety regulations, cleaning methods, following all policies and procedures and be able to complete them within allocated timeframes. You will be required to respond in a timely manner to any adhoc service and cleaning requests that require urgent attention. Time management will be key to this role as you will be allocated specific areas/duties to complete on your allocated shift.

This is an excellent opportunity to display your expertise within a global Facilities Management company. If this sounds like the right job for you, please apply as soon as possible with an up to date resume.