Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala 

The quality and safety of products we sell to our customers are core to delivering a great experience at Koala within all countries that we currently operate in. This is a high paced and varied role playing an integral part in leading the Quality Team in all quality and compliance aspects; ultimately ensuring our manufacturing partners, products, and marketing claims align with our goals, commitments and values. This position will also be responsible to report key trends, insights and actions into key stakeholders within the business.

What is key to the success of this role @ Koala?

●      Based on Koala values, lead and develop people in the best way, delivery business result. (leadership)

●      Able to work independently or as part of a team with setting & follow up goals and priorities (organisation and prioritisation skills)

●      Deeply understand on quality matters’ contribution and impact to business, customers and suppliers. (Business mindset)

●      Able to engage with all types of internal stakeholders and explain complex issues or requirements in a clear and easy to understand manner (communication skills)

●      Where necessarily, influence outcomes / decisions by working collaboratory with various stakeholders to ensure a win-win outcome (communication skills)

●      Working to tight deadlines with a high degree of accuracy and attention to detail (accuracy and detail skills)

●      Able to produce and present reports, training and insights based on on various data sets (analytical and interpretation skills)

●      Champion the importance of product safety and quality throughout the business (leadership skills).

What are the key deliverables for this role?

Product Compliance (New Product Development)

●      Set way of working for product compliance during new product development phase.

●      Ensure that all new products launched by Koala are safe and fit for purpose.  This includes the regular review / updating of any specific Product Development Guidelines, ensuring the appropriate market regulatory requirements are also considered.

●      Work closely with external labs and third party to secure the legal requirements for different markets, has been clear and executed well.

●      Work closely with different authorities, to get latest information on any legal requirement updates, and understand how to implement updates into business.

●      Set up the testing plan both on time and resources-wise yearly, and follow-up status.

Quality Control (Existing Products)

●      Set quality performance KPI for overall business, different categories and suppliers.

●      Undertake regular reviews of existing products in range to determine the root causes of warranties and returns.  Based on these reviews, put in place corrective actions with factories to reduce manufacturing faults and defects.

●      Regularly review products against any current quality and regulatory compliance requirements to ensure they continue to be safe, fit for use and compliant to regulatory requirements in all markets we operate in.  This includes ongoing testing of products and materials where required.

●      Collaborate with various stakeholders within the business to draw insights that are driven by warranties and returns data, customer insights (formal) and customer service feedback to provide recommendations on further improvements that could be made to products (either current or future) and champion the continual improvement of existing products within the range.

●      Working closely with our factory partners, lodge regular credit claims based on the specific requirements of the Supplier and Warranty agreements.  Report back to the finance team on all credit claims successfully lodged.

●      Together with team, Investigate consumer complaints, quality failures and areas of further improvement, and work closely with the Quality team and other internal / external stakeholders to achieve positive outcomes.

●      Escalate any serious injuries or illnesses caused by products to the Director, Quality & Compliance manager to ensure these are appropriately handled by the business.

Ideal background…

●      Minimum 5 years Formal tertiary qualifications in QA/QC or relevant industry experience.

●      Experience with furniture, home furnishings or FMCG environment is preferred, but not limited.

●      People leadership experience is required.

●      Demonstrable experience in method validation is required

●      Demonstrable experience presenting and defending the quality control standards during regulatory inspections

●      High ability to work with both internal and external stakeholders while multitasking on a number of projects within a fast-paced environment

●      Excellent organisational skills, written & verbal communication skills and attention to detail

●      A ever-curious mindset that isn’t afraid to challenge the norms, wanting to learn and grow within the team and business

●      Did we mention that empathy is a must have? Our customers are at the heart of the business and an empathetic approach is a must at every touchpoint

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch!

• Hybrid work - the team is back in the Alexandria Treehouse 2-3+ days a week, with Tuesday lunches, Monthly barbies, socials and a stocked kitchen of healthy, local and organic produce to look forward to.
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam.
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days.
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding, 1% and so much more.
• All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball. Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers page or the great work we do with Work180.

We exist to bring amazing people together to explore the art of possible.

Bailey Abbott are a progressive and dynamic IT Consultancy business working across both Public and Private sectors. People are at the core of everything we do. We’re all about nurturing and inspiring people – ours and our clients. We bring a positive attitude and mindset to everything we do. We confidently use our knowledge and skills to solve problems, finding a better and easier way forward.

We deliver transformational outcomes to take businesses further, fearlessly. Confidence and trust is fundamental to delivering superior outcomes and we take ownership and responsibility for our commitments.

Our People

When you assemble an extraordinary group of individuals with a wide range of backgrounds and skills, something truly magical occurs. By cultivating an environment and fostering a culture that encourages and inspires, we unlock the full potential of each person, allowing them to bring forth their very best.

Our specialist IT Consultants are creative, collaborative, and passionate. We’re strong advocates for change, challenging the status quo through new thinking, technology, and practices. Always exploring creative ways to simplify complexity.

As a Consultant with Bailey Abbott, you will have the opportunity to build your project portfolio by gaining exposure and experience working across different clients, industries, technologies, and methodologies, all while having the stability and security of a permanent position.

Our Career Opportunity

Bailey Abbott now have an exciting opportunity for a Business Analyst to join our Business Analysis capability. Our Business Analyst specialists work within an active community of practice, enabling you to benefit from their years of collective experience and wisdom.

As a consulting Business Analyst with Bailey Abbott, you will collaborate with customers across various industries to analyse their business processes, gather requirements, and provide strategic solutions. Your expertise will help our clients optimise their operations, drive growth, and achieve their business goals.

• Collaborate with customers to understand their business objectives, challenges, and opportunities
• Conduct in-depth analysis of customer business processes, systems, and workflows to identify areas for improvement
• Elicit, document, and analyse complex requirements from stakeholders, ensuring alignment with business objectives
• Manage requirements through their lifecycle, including validation, verification, and traceability
• Facilitate workshops, interviews, and focus groups to gather critical information and insights
• Collaborate with technical teams to translate business requirements into technical specifications

• Drive innovation in business processes, investigating and analysing business processes and identifying opportunities for enhancement with the customer

• Demonstrated experience as a Business Analyst
• Proven track record in consulting roles or a strong aspiration to embody the essence of a genuine Consultant
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Experience in gathering requirements and conducting business process analysis
• Ability to work effectively in cross-functional teams
• Knowledge of business analysis methodologies and tools
• Bachelor's degree in Business Administration or a related field

• Paid Birthday Leave
• Access to Employee Assistance Program
• Novated Leasing
• Flexible Working Options
• Regular team gatherings including monthly team lunch
• Professional development opportunities and continuous learning
• Financial benefits through Discount Store

Our clients are diverse and so are we. We engage with great talent from all walks of life to bring their extensive and varied experience to help promote innovation. We encourage applications from candidates from all backgrounds to further strengthen Bailey Abbott.

Bailey Abbott. Explore Possible.

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

We're seeking an entry level Service Desk Analyst to join the newly established Service Desk team. The Service Desk Analyst will be responsible for providing first-level technical support to our internal staff. This includes troubleshooting and resolving hardware and software issues, providing user training and documenting technical issues. The ideal candidate will have a strong customer service orientation and a passion for technology. Due to the team requirements, it is essential to work in our head office in Sydney CBD one day per week.

As our Service Desk Analyst you will be responsible for:

• Working closely with our IT Operations team.
• Procurement and management of hardware & peripherals (laptops, mice, monitors, headsets).
• Issuing swipe cards for our Sydney Head Office.
• Managing application provisioning for all cross functional tools such as Slack, Google Workspace, Okta.
• Managing virtual communication tools such as Zoom, Slack, GoogleMeet.
• The remote management of company technology via security software.
• Troubleshooting hardware and software issues on MacOS, iOS, Windows and Android.
• Troubleshooting IT issues across the entire Employment Hero business.
• Working within data protection compliance with ISO27001.
• Participating as a project resource for IT Operation initiatives.

What will you bring

• Entry level experience in Technology (Up to 1 year experience).
• Degree and/or related qualification in Information Technology or Information Systems.
• Ability to work in a busy, fast-paced environment.
• A keen eye for details with a strong work ethic and willingness to learn.
• Strong communication, presentation and listening skills.
• Be willing to go the extra mile to make our team experience memorable.
• Exceptional organisational and time management skills.
• The ability to take direction and also work autonomously.
• Comfortable with Windows and Mac administration.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

We're seeking a customer focused Service Desk Analyst, who’s ready to step into the role of Service Desk Team Lead, to join the newly established Service Desk team. The ideal candidate will possess a proven track record of technical expertise, exceptional customer service skills, and a demonstrated ability to lead and motivate a team. As a Service Desk Team Lead, you will play a pivotal role in ensuring the efficient and effective delivery of IT support service to our internal staff while being mentored by the IT Operations Manager as you begin your career in IT leadership. Due to the team requirements, it is essential to work in our head office in Sydney CBD one day per week.

As our Service Desk Team Lead you will be responsible for:

• Lead and manage the Service Desk team, providing guidance and mentorship
• Oversee the day-to-day operations of the Service Desk, ensuring adherence to established processes and procedures
• Implement and maintain internal and external knowledge base articles, working closely with our IT Operations team.
• Procurement and management of hardware & peripherals (laptops, mice, monitors, headsets).
• Issuing swipe cards for our Sydney Head Office.
• Managing application provisioning for all cross functional tools such as Slack, Google Workspace, Okta.
• Managing virtual communication tools such as Zoom, Slack, GoogleMeet.
• The remote management of company technology via security software.
• Troubleshooting hardware and software issues on MacOS, iOS, Windows and Android.
• Troubleshooting IT issues across the entire Employment Hero business.
• Working within data protection compliance with ISO27001.
• Participating as a project resource for IT Operation initiatives.

What will you bring

• Degree and/or related qualification in Information Technology or Information Systems.
• Entry level leadership experience - 1-2 years Service Desk experience.
• Ability to work in a busy, fast-paced environment.
• A keen eye for details with a strong work ethic and willingness to learn.
• Strong communication, presentation and listening skills.
• Be willing to go the extra mile to make our team experience memorable.
• Exceptional organisational and time management skills.
• The ability to take direction and also work autonomously.
• Comfortable with Windows and Mac administration.
• Ability to prioritise and manage multiple tasks simultaneously.
• Ability to lead, motivate and mentor a team.
• Excellent communication and interpersonal skills.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

Our Company

We exist to bring amazing people together to explore the art of possible.

Bailey Abbott are a progressive and dynamic IT Consultancy business working across both Public and Private sectors. People are at the core of everything we do. We’re all about nurturing and inspiring people – ours and our clients. We bring a positive attitude and mindset to everything we do. We confidently use our knowledge and skills to solve problems, finding a better and easier way forward.

We deliver transformational outcomes to take businesses further, fearlessly. Confidence and trust is fundamental to delivering superior outcomes and we take ownership and responsibility for our commitments.

Our People

When you assemble an extraordinary group of individuals with a wide range of backgrounds and skills, something truly magical occurs. By cultivating an environment and fostering a culture that encourages and inspires, we unlock the full potential of each person, allowing them to bring forth their very best.

Our specialist IT Consultants are creative, collaborative, and passionate. We’re strong advocates for change, challenging the status quo through new thinking, technology, and practices. Always exploring creative ways to simplify complexity.

As a Consultant with Bailey Abbott, you will have the opportunity to build your project portfolio by gaining exposure and experience working across different clients, industries, technologies, and methodologies, all while having the stability and security of a permanent position.

Our Career Opportunity

Bailey Abbott now have an exciting opportunity for a Project Manager to join our Project Management capability. Our Project Management specialists work within an active community of practice, enabling you to benefit from their years of collective experience and wisdom.

The Project Manager will be responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects for the customers of Bailey Abbott, ensuring consistency with customer strategy, commitments and goals.

As a Project Manager you will get the opportunity to:

• Provide on-site leadership for the project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
• Prepare estimates and detailed project plans for all phases of the project
• Procure adequate resources to achieve project objectives in planned timeframes
• Manage the day-to-day project activities and resources, and chair the project management team meetings
• Proactively anticipate and manage risks, providing timely feedback to the customer
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
• Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences

• Degree in Computer Science, Software Engineering or Software Programming and Development
• Professional Certifications in line with Project Management
• Demonstrated experience working as a Project Manager in the IT industry in complex environments
• Strong stakeholder management and negotiation skills
• Experience managing projects utilising diverse methodologies such as Prince2 and Agile

• Paid Birthday Leave
• Access to Employee Assistance Program
• Novated Leasing
• Flexible Working Options
• Regular team gatherings including monthly team lunches
• Professional development opportunities and continuous learning
• Financial benefits through Discount Store

Our clients are diverse and so are we. We engage with great talent from all walks of life to bring their extensive and varied experience to help promote innovation. We encourage applications from candidates from all backgrounds to further strengthen Bailey Abbott.

Bailey Abbott. Explore Possible.

Hungry for a rewarding career? Join Marley Spoon and help us revolutionise the way people shop, cook and eat, across our three exceptional brands: Marley Spoon, Dinnerly, and Chefgood. Recognized by the AFR as one of the Best Place To Work in Manufacturing & Consumer Goods, we offer flexibility, career growth, and an inclusive work environment. Make a difference and apply for our Junior Dietitian role today.

As Junior Dietitian you'll play a vital role in ensuring our mealkit brands meet the highest nutritional standards. Working as part of the Culinary team at our Head Office in Alexandria, you'll be responsible for nutrition analysis, catalogue management, ingredient onboarding, and supporting the culinary team with various administration tasks.

​​This position is a maternity leave cover until the end of October 2024, providing a unique opportunity to contribute to our innovative brands during this temporary period.

Your role:

• Conducting nutritional analysis and ensuring recipe compliance.
• Managing and updating nutrition information in our database.
• Onboarding new ingredients, verifying allergen declarations and ensuring accurate nutrition information.
• Collaborating with the culinary team to implement healthy choice menu strategies.
• Conducting research on nutritional trends and supporting culinary administration tasks.

This is you:

• Degree-qualified Dietitian with APD status 
• Competent in nutrition software equivalent to Foodworks
• Experience with interpreting the Food Standards Code and deciphering key information from Product Specification Sheets
• Naturally organised with excellent attention to detail
• Previous nutrition experience preferred
• Competent in Google docs and data set maintenance preferred

• Enjoy discounted Marley Spoon boxes, conveniently delivered to your doorstep.

• Access an extra 6 days of Annual Leave per year.
• Get formal training and development with 5 paid training days each year.
• Experience autonomy in every role - act in an environment where we get things done without having formal hurdles. 
• Immerse yourself in a workplace characterised by flat hierarchies and great team spirit.
• Thrive in an open, diverse, and inclusive workplace where over 50 nationalities come together.
• Enjoy a test kitchen in the office, where you get to sample our latest recipes.
• Unlock the opportunity to learn and explore across different functions and departments, nurturing your continuous growth and development.
• Get 24/7 support for your health and well-being through Sonder, ensuring you're at your best both in and out of the office.

Our mantra is that growth is a shared journey #WhenYouGrowWeGrow. Our aim is to provide a supportive environment where everyone can flourish and achieve their full potential. 

If you're intrigued by what you've read and eager to learn more, take a look inside our company culture: https://www.youtube.com/watch?v=TSI4cTKabls.

Join a team that celebrates diversity, inclusion and flexibility. At Marley Spoon, we welcome all and strongly believe that different perspectives and backgrounds nourish our growth. With well-being as a key ingredient in our recipe for success, our commitment to supporting our team members is rooted in the belief that a healthier, happier workforce benefits us all.

Aegros is Latin for ‘Patient’. We chose this name because it speaks to our focus on the patient. Every day we strive to place the patient first by providing therapeutic plasma products they would not otherwise be able to access.

At Aegros we believe access to life saving therapeutic plasma drugs is a human right and not a privilege. In a nutshell our mission is to put the patients first through innovation.

Over 30 years we have developed our HaemaFrac™ process which enables countries to turn human plasma they collected into life saving hyperimmune products.

It's no secret that Aegros is expanding rapidly! An exciting opportunity has arisen for a Medical Affairs Manager to join our team. Reporting to the Chief Medical Officer, you will be responsible for overseeing scientific and medical support across the business contributing to product development and lifecycle management.

In this role you will be instrumental in driving state of the art medical insight in the plasma-derived medicinal products therapy areas and working with key opinion leaders (internal and external) and networks of medical and clinical contacts.

What you will be involved in………

• Provide comprehensive scientific and medical support across plasma derived products therapy areas providing insights to facilitate product development and lifecycle management.
• Serve as the primary expert in therapy and product knowledge internally and externally representing the organization to stakeholders.
• Design and implement Medical Plans in alignment with internal stakeholders.
• Establish and nurture robust relationships with KOLs, government representatives, and healthcare organizations to incorporate valuable insights into strategic decision-making.
• Ensure strict compliance with industry standards in material review and promotional activities.
• Maintain the highest ethical and legal standards in all engagements.
• The role is an office based MSL with an expectation of up to 50% field work.

What we would expect from you:

• Scientific PhD, Pharmacy, Medical qualifications or related degree
• At least 3 - 5 years in medical affairs and related roles within pharmaceutical industry.
• Experience in medical compliance such as Medicines Australia, PHRMA or EFPIA codes, and related jurisdictional regulations and guidelines.
• Previous experience in haematology, immunology or plasma fractionation desirable.
• Intermediate/advanced knowledge of Office suite; conversant with key sites on Internet; conversant with key medical databases and able to implement basic search strategies
• Flexible and adapts well to change.
• Keeps up to date with the new data and changing healthcare environment.

Here’s what we can offer you…

• An environment which allows the individual to grow alongside the company
• A role that provides the bandwidth to explore innovative solutions while keeping patients at the centre of everything we do
• The chance to work with global industry experts in an organisation where success will be defined not just on successful delivery of goals but on how they were achieved
• A multicultural environment where every voice is heard
• Competitive remuneration package which includes an annual Bonus + Employee Share Options
• Close to public transport.

Interested? Apply today...!!!!

Our Company

We exist to bring amazing people together to explore the art of possible.

Bailey Abbott are a progressive and dynamic IT Consultancy business working across both Public and Private sectors. People are at the core of everything we do. We’re all about nurturing and inspiring people – ours and our clients. We bring a positive attitude and mindset to everything we do. We confidently use our knowledge and skills to solve problems, finding a better and easier way forward.

We deliver transformational outcomes to take businesses further, fearlessly. Confidence and trust is fundamental to delivering superior outcomes and we take ownership and responsibility for our commitments.

Our People

When you assemble an extraordinary group of individuals with a wide range of backgrounds and skills, something truly magical occurs. By cultivating an environment and fostering a culture that encourages and inspires, we unlock the full potential of each person, allowing them to bring forth their very best.

Our specialist IT Consultants are creative, collaborative, and passionate. We’re strong advocates for change, challenging the status quo through new thinking, technology, and practices. Always exploring creative ways to simplify complexity.

As a Consultant with Bailey Abbott, you will have the opportunity to build your project portfolio by gaining exposure and experience working across different clients, industries, technologies, and methodologies, all while having the stability and security of a permanent position.

Our Career Opportunity

Bailey Abbott now have an exciting opportunity for a Solution Architect to join our Strategy and Architecture capability. Our Solution Architecture specialists work within an active community of practice, enabling you to benefit from their years of collective experience and wisdom.

Working as a Solution Architect you will get the opportunity to:

• Represent Bailey Abbott, sharing your skills and knowledge to help deliver projects for our clients
• Manage the solution definition process ensuring the completeness (fitness-for-purpose) of business application architecture blueprints and specifications, in terms of adequately addressing business and system requirements, and any corresponding concerns of the applications’ business sponsors, user groups and stakeholders.
• Support the creation and development of enterprise roadmaps, including documenting target architectures and strategies, and ensuring alignment with and enablement of business strategy within the enterprise and platforms.
• Author, review and endorse requirements and specifications to design and implement a solution within an ecosystem of multiple enterprise applications.
• Define clear solution goals for a program and managing execution to those goals (either BAU or project).

• Experience in Cloud Transformation/Migration experience - Azure (required) & AWS at a cloud/infrastructure level
• Proven track record in consulting roles or a strong aspiration to embody the essence of a genuine Consultant
• Understanding of core technology capabilities including middleware, infrastructure.
• Pragmatic use of Architecture frameworks and models such as business value cycles which derive business value.
• Experience in one or more of the following Cloud offerings: AWS, Azure and GCP across IaaS and PaaS.
• Experience with Microservices architectures and APIs.
• Experience with emerging Security standards.
• Experience with Agile approaches and DevOps best practices.
• In Depth understanding of core coding practices.

• Paid Birthday Leave
• Access to Employee Assistance Program
• Novated Leasing
• Flexible Working Options
• Regular team gatherings including monthly team lunch
• Professional development opportunities and continuous learning
• Financial benefits through Discount Store

Our clients are diverse and so are we. We engage with great talent from all walks of life to bring their extensive and varied experience to help promote innovation. We encourage applications from candidates from all backgrounds to further strengthen Bailey Abbott.

Bailey Abbott. Explore Possible.

Our Company

We exist to bring amazing people together to explore the art of possible.

Bailey Abbott are a progressive and dynamic IT Consultancy business working across both Public and Private sectors. People are at the core of everything we do. We’re all about nurturing and inspiring people – ours and our clients. We bring a positive attitude and mindset to everything we do. We confidently use our knowledge and skills to solve problems, finding a better and easier way forward.

We deliver transformational outcomes to take businesses further, fearlessly. Confidence and trust is fundamental to delivering superior outcomes and we take ownership and responsibility for our commitments.

Our People

Our specialist IT Consultants are creative, collaborative, and passionate. We’re strong advocates for change, challenging the status quo through new thinking, technology, and practices. Always exploring creative ways to simplify complexity.

As a Consultant with Bailey Abbott, you will have the opportunity to build your project portfolio by gaining exposure and experience working across different clients, industries, technologies, and methodologies, all while having the stability and security of a permanent position.

Our Career Opportunity

When you assemble an extraordinary group of individuals with a wide range of backgrounds and skills, something truly magical occurs. By cultivating an environment and fostering a culture that encourages and inspires, we unlock the full potential of each person, allowing them to bring forth their very best.

At Bailey Abbott, we are on a growth path and are interested in hearing from specialists who thrive on simplifying complexity, who are willing and ready to challenge the status quo and are anticipators and collaborators.

We are seeking Consultants with expertise across:

• Project Management
• Business Analysis
• Data Intelligence
• Architecture
• Change Management

Working as a Consultant you will get the opportunity to:

• Represent Bailey Abbott, sharing your skills and knowledge to help deliver projects for our clients
• Develop a comprehensive project portfolio by engaging with various clients, industries, technologies, and methodologies
• Work within an active community of practice, enabling you to benefit from their years of collective experience and wisdom
• Execute digital transformation initiatives that create a meaningful impact for people on a daily basis
• Work with a company that actively empower, support, and encourage one another to achieve their career goals

• An industry recognised qualification in Information Technology or related discipline
• Proven track record in consulting roles or a strong aspiration to embody the essence of a genuine Consultant
• Experience working in complex IT environments
• Experience across multiple software solutions and industries
• Relevant industry certifications and accreditations
• Broad based technology experience, including cloud computing, data warehousing, applications development, relational databases, analytics, networking, security, storage, deployment, management and monitoring

• Paid Birthday Leave
• Access to Employee Assistance Program
• Novated Leasing
• Flexible Working Options
• Regular team gatherings including monthly team lunch
• Professional development opportunities and continuous learning
• Financial benefits through Discount Store

Our clients are diverse and so are we. We engage with great talent from all walks of life to bring their extensive and varied experience to help promote innovation. We encourage applications from candidates from all backgrounds to further strengthen Bailey Abbott.

Bailey Abbott. Explore Possible.

About the business

Omron is a global leader in the vibrant and fast-growing automation and robotics field. We develop some of the coolest technology incorporating Robotics, Automation, IoT, Big Data and Machine Vision. We work seamlessly with businesses across a wide range of industries to help drive their digital transformation.

We are large enough to make a difference, Smart enough to listen.       

Our company employs 38,000 people worldwide. Locally, we have seven locations and over one hundred employees. Our engineering solutions empower more than 5000 customers – many of them are high-profile organizations.   

We’re mature enough to provide stability, Young enough to think ahead. 

During the past 89 years, we’ve proudly achieved a host of “World Firsts”, including Machine vision-guided robots, 2D codes, ATM Machines, Digital blood pressure monitors, Proximity sensors, etc. For the recent decade, we’ve been continuously named as one of the World’s Top 100 innovative companies. 

We plan to supercharge our growth by implementing an ambitious long-term plan: “Shaping the Future 2030.”

About the role

This is an 11-month full-time fixed-term opportunity with the possibility to transfer to a permanent role.

We are currently seeking a reliable and enthusiastic person to join our warehouse team.

Your duties would include:

• Pick and packing
• Dispatching of goods
• Checking and putting away incoming shipments
• Basic computer operation
• General warehouse duties including keeping warehouse a safe, clean and tidy place to work
• Stock taking and cycle counts
• Other tasks assigned by Supervisor/Direct Manager

The candidate we are seeking will need to:

• Be able to multi-task
• Be computer literate
• Work with minimal supervision
• Have an eye for detail
• Have strong communication skills
• Be a team player with an enthusiastic attitude
• Previous experience as a store person would be highly regarded.

We offer a positive work environment with excellent working conditions. A competitive salary will be negotiated.

Camplify Holdings Limited (CHL): is a global adventure travel technology company. Formed in 2021 we have three travel brands: Camplify, PaulCamper and MyWay.

Camplify: was founded in Newcastle, Australia, in 2015, and is a peer-to-peer van-sharing platform operating across Australia, New Zealand, the UK and Spain. It has been identified as one of Australia’s fastest-growing companies, placing #9 in the AFR’s Fast 100 (2022) and #4 in AFR’s Most Innovative Companies (2022).

PaulCamper: another peer-to-peer van-sharing platform, was founded in Germany in 2013 and has since expanded to Austria, the Netherlands and the UK. PaulCamper was acquired by CHL Group in 2022 and continues to operate from its HQ in Berlin.

MyWay: launching in 2023 – provides a suite of insurance products to RV owners and hirers, giving them the confidence to fully engage with CHL Group’s peer-to-peer platforms.

Together, these three brands form a global group focused on elevating outdoor experiences through scalable tech solutions. We’re transforming the way people access the outdoors and explore the world around them

Our culture: from Australia’s beaches to the Bavarian Alps, we’re changing the way people explore and experience the world around them. CHL is building an incredible community of RV owners and hirers across seven countries.

We celebrate the wins, learn from the almosts, and make a point of encouraging cross-cultural, cross-continent collaboration.

The role:

Reporting to the Claims & Resolution Team Lead, you’ll be responsible for managing damage incidents to ensure our owners get their vans repaired quickly and back on the platform for hire. So our customers can continue enjoying endless adventures in them! No two days are the same and you’ll find helping our owners and hirers back on the road super rewarding.

This isn’t an ordinary call center role. You’ll be working in the same office as the development team that built our platform, marketing and a big operations team that are all committed to doing their part to keep our customers and hirers happy. The team is diverse, inclusive and friendly. We offer flexible working arrangements so you work from home up to 2 days a week. However, you’ll enjoy coming into the office as it's got a great vibe. It’s also a modern workplace that’s been designed to engage our employees with some great perks.

Key responsibilities:

• Manage claims incidents for our owners on the Camplify platform
• Manage disputes between owners, hirers and the insurer
• Strive to resolve matters in a timely and cost-effective manner.
• Educate and communicate with the other members of our operations team on insurance policies and processes
• Advise customers on insurance matters

• A proven record of providing excellent customer service in an environment where you’ve been exposed to damage incidents and resolution processes e.g.. insurance, car hire, property management.
• Exceptional listening and communication skills
• The ability to build rapport with customers and service providers
• Strong problem solving, resolution, negotiation and decision-making capabilities
• Sound judgment and cost management awareness
• Highly productive, great time management, and multi-tasking skills
• High level of computer literacy and skill, including G-Suite
• Eagerness and ability to learn quickly and to share learnings with team members

• Comprehensive training
• Work in a fun dynamic ASX-listed start-up
• Employee Share Scheme
• Van hire and product discounts
• An additional 2 days’ annual leave to go camping
• Employee rewards & recogition
• The opportunity to work with a team of creative go-getters who are passionate about -promoting thousands of vans and endless adventures!

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023. 

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Freelancer.com is the world's largest freelancing and crowdsourcing marketplace in the world, with over 60 million freelancers across the globe. Our marketplace hosts a real life economy, where work is undertaken in every area you can think of. From design, writing, data entry and software development; through to cleaning, plumbing and dog walking - even NASA uses us!

If you have a passion for space and want to be a part of cutting-edge projects, this is the job for you. Freelancer.com is excited to announce the NASA Contest, where participants will get a chance to work on innovative projects alongside NASA engineers and scientists.

As part of this contest, you will have access to NASA's vast resources and will work on solving real-world challenges in space exploration. This is an opportunity for you to showcase your skills, make a meaningful contribution to the field of space science, and collaborate with industry experts.

About the Contest:

The NASA Contest is open to individuals with expertise in various disciplines including but not limited to engineering, computer science, physics, and mathematics. Participants will be required to submit innovative proposals and solutions to NASA's specified challenges.

If you are passionate about space exploration, have a strong problem-solving mindset, and thrive in a collaborative environment, we encourage you to apply for the NASA Contest on Freelancer.com.

• Expertise in a relevant field such as engineering, computer science, physics, mathematics, etc.
• Strong problem-solving skills
• Passionate about space exploration
• Excellent communication and collaboration skills
• Ability to work independently and as part of a team
• Experience in proposing and implementing innovative solutions

About Rokt

Rokt is the global leader in eCommerce technology, helping companies seize the full potential of every transaction moment to grow revenue and acquire new customers at scale. Live Nation, AMC Theatres, PayPal, Uber, Hulu, Staples, Lands’ End, and HelloFresh are among the more than 2,500 leading global businesses and advertisers that use Rokt's solutions to drive more value through every transaction by offering highly relevant messages to their customers at the moment they are most likely to convert.

With our December 2022 secondary transaction, Rokt’s valuation increased to $2.4 Billion. We are expanding rapidly and globally – operating in 14 countries across North America, Europe and the Asia-Pacific region with the largest office in Sydney and a major R&D hub in NYC. With 50% annual growth and vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our eight core values: smart with humility, own the outcomes, force for good, conquer new frontiers, enjoy the ride, raise the bar, communicate with impact, and disagree then commit. These values help us attract, engage, and develop the right talent around the globe and ensure we foster an environment that helps us all do our best work. Keen to join a fast-growing company and a vibrant culture? Learn more at rokt.com.

The Rokt engineering team builds best-in-class eCommerce technology that provides personalised and relevant experiences for customers globally and empowers marketers with sophisticated, AI-driven tooling to better understand consumers. Our bespoke platform handles millions of transactions per day and considers billions of data points which gives engineers the opportunity to build technology at scale, collaborate across teams and gain exposure to a wide range of technology. We are expanding rapidly in our major R&D centres in NYC and Sydney. We are passionate about using intelligent systems to improve the transaction moment for retailers everywhere. Come join us and build the future!

About the role

For this role, we're looking for a Senior Product Manager who has experience building and scaling a Customer Data Platform at scale. There will be a focus on building a product that can be integrated across a wide number of Rokt's partners, so knowledge of how to make a data platform adaptable to a wide range of tech ecosystems is essential.

We also operate at considerable scale and complexity, so we ideally are looking for someone who lead product development with data ingestion at scale, while being able to handle the complexity that comes with handling large volumes of encrypted and confidential data.

You'll be working alongside some of the most talented and technically brilliant engineers in the world to build and maintain these systems, so an ability to speak to engineers on their level and get deep into the tech is key to this role. As you'll be taking point on critical data and engineering products and initiatives for the long term, we'd love to see someone who has worked within engineering teams as part of their squad.

• 8+years as a product manager in a high-growth tech company or other relevant organisation
• Bachelor's degree in a relevant field (e.g., science, engineering, computer science)
• MBA (preferred)

Responsibilities

• You’re experienced in owning the product strategy, vision and roadmap across multiple products. You’re creative and think outside of the here and now to set ambitious goals and direction.
• You’re a skilled problem solver and can find clarity in the biggest, most challenging problems
• You understand the value of both quantitative and qualitative research as input to problem-solving and defining winning products. You’re excited about tackling big opportunities and comfortable with ambiguity
• You are both an excellent individual contributor and mentor for others, effective at rallying teams to collaborate and deliver against business-critical goals

• You are a concise and effective communicator and are comfortable managing and leading discussions with senior executives.
• You are a passionate advocate for your product, authoring external content and representing the business in client discussions and industry forums

• You act as an owner not just for your product but for the broader org, teaching others and building a great culture of product excellence

• Work with the greatest talent in town. Our recruitment process is tough but diligent. We’re constantly aiming to implement our value of “raise the bar” and setting high standards for our Rokt’stars. This is essential in our high-performing, high-grow culture where we strive to bring in the brightest and best talent. Our teams thrive by challenging the status quo and we encourage all of our teams to unleash their desire to achieve something bigger.
• Join a community. At Rokt we’re a community of curious explorers. We’re not afraid of venturing into uncharted territories. We work together as one single, aligned team. We value diversity and transparency which is why we support a number of internal employee resource groups including an EDI steering committee, Rainbow Rokt which empowers our LGBTQIA+ Rokt’stars, Womxn who Rokt promotes gender equality in tech, and more.
• Accelerate your career. We want you to unleash your full potential. This is why we have an annual ‘Level Up’ allowance of $5,000 that gives Rokt’stars the ability to take courses, attend events, go to training, and more to help our great employees become even better leaders.
• Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness days for all employees. We even incentivise individuals to utilise their PTO with “High 5” days, an additional 5 days of PTO when you’ve used 75% of your allotted annual paid leave. We also offer a paid Rokt’star Sabbatical for employees who have been with us for 5 years or more.
• Stay happy and healthy. Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! Rokt offers a monthly allowance to use on a gym membership or online fitness classes. We also provide all Rokt'stars access to free 1:1 coaching, therapy and digital mental wellness resources.
• Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone is rewarded.
• See the world! We want our Rokt’stars to enjoy the ride. As we aim to bring meaning and fun to our everyday work, we host global all-staff events in amazing locations (Phuket, Thailand in January 2020, Hawaii in May 2022, and Whistler in 2023). As we strive to build a community of curious explorers, we also offer generous relocation packages for those interested in moving to another Rokt office. We have bustling offices in great cities including New York, Sydney, London, Singapore, and Tokyo.
• We believe we’re better together. We love spending time together and are in the office most days (most teams are in the office 3-4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.
• We believe in equality. Rokt is an Equal Opportunity Employer and we know our collective strength comes from how different we all are. We encourage you to apply for one of our open roles—irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, colour, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.

Salary Range - $225,000 to $270,000 AUD per year plus equity and benefits

#LI-Hybrid

Welcome to CT, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

Our CEO, Adam Centorrino, is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.

Here’s what you’ll be doing:

Transition and Change Management for critical projects.

Experience Skills Sought

• Demonstrated change management experience

• Proven project management processes and practices in a change management environment

• Excellent stakeholder engagement is required

• Understanding of scheduling

• Ability to develop relationships

Estimated start date

ASAP

Initial contract duration

6 months

Location of work

SYDNEY

Working arrangements

Working from Sydney Office.

Security clearance

Must have NV1

Security Clearance: Must have active NV1 clearance.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we offer cost-price tech discounts so you can stay up-to-date with the latest trends.

• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

The Technology Operations team provides operational support across multiple products, systems and applications in a multi-vendor 24/7 real-time payments processing environment. The team serves as a primary point of contact for internal and external operational and technical teams.

The primary objective of this role is to deliver extensive application and technical support for the tokenisation and 3DS services. Responsibilities include collaborating with testing and project teams, vendor support teams, customers and performing daily production support activities.

You will be responsible for:

• Undertake the day to day support activities and complete tasks within agreed service levels and in accordance with the documented procedures.
• Maintain the health of the supported applications through regular proactive monitoring and remediate any issues which impact application availability and performance.
• Collaborate with internal and external support teams to ensure smooth functioning of the applications and resolution of issues.
• Undertake post incident reviews and root cause analysis as part of problem management.
• Participate in change enablement forums and perform appropriate risk and impact assessment including communication to relevant stakeholders.
• Provide afterhours support which includes overnight/weekend key processing activities, change and release deployments.
• Participate in the 24/7 on-call roster to support incident management and restoration of services.
• Support project work including non-functional testing, configuration activities, documentation review, implementation support outside of business hours.
• Develop and maintain a knowledge management database.
• Identify opportunities to improve observability of application health and performance.
• Drive continual improvement through improving task workflows, application processes and working towards automation.

In order for you to be successful in the role, you'll have:

• Minimum 3 years in an application support role or equivalent.
• Operational support experience in a 24/7 high availability, real-time payments processing environment.
• Strong understanding of cloud technology e.g. AWS, web services, Apigee API, IP-based protocols.
• Extensive knowledge of Unix/Windows OS, Jboss application server, Oracle SQL, Java.
• Experience with application monitoring tools such as AppDynamics, Splunk, Datadog or Dynatrace.
• Exposure to automation tools e.g. Jenkins.
• Knowledge of payments processing environments – Connex switch,  payment gateway, tokenisation, EMV 3DS.
• Non-functional testing knowledge including documentation of implementation plans and results.
• Strong technical awareness and understanding of the mobile payments domain.
• Understanding of AS2805 format messaging would be beneficial.

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

We have big goals, so we need big thinkers. At AP+, every day presents a new opportunity to challenge the status quo and reimagine the digital economy. But it’s more than technology – it's about the community we're building and the people we’re building it with.

As we continue to evolve, we’re appointing a newly created position of, Head of Members in our Commercial team. Reporting to the GM Members, the Head of Members will directly oversee the strategic relationship with AP+ members including three of our top tier members, by:

• Growing transactions and revenues over the medium to long term.
• Manage and grow the strategic commercial relationships with AP+ key members which supports their business objectives and achievement of AP+ business goals.
• Working with strategic members to understand their strategy, customer needs and for driving greater strategic alignment against these needs.
• Packaging and selling the AP+ suite of products and developing propositions to drive adoption of the products.
• Driving the AP+ Commercial strategy to deliver transaction and revenue growth.
• Managing and deploying of AP+ rebates to drive greater alignment of AP+ products and capabilities.
• Development of overall member engagement strategy and approach to drive high member engagement scores.
• Developing strategic account plans with members.
• Leadership and development of team to be a high performing highly customer focused team.

In order for you to be successful in the role, you must have:

• Extensive knowledge of payments and how they are used by financial institutions, retailers, and Australian businesses.
• Proven experience in a similar role within a payments, fintech or financial institution.
• Commercial/Product/Digital leadership experience managing teams with different functions.
• Ability to present compelling sales presentations to drive greater strategic alignment.
• Experience developing and building commercial relationships and in developing and refining key account plans.
• Experience leading business development and relationship management / influencing teams working with complex and large enterprises.
• Proven experience in structuring and negotiating complex deals to drive win-win partnerships.
• Proven ability to develop and empower high performing teams.
• Experience working in businesses undergoing significant transformation.

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not partnering with Recruitment agencies for this role.

Description

Vertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS and cloud. Businesses are turning to Vertice to gain visibility and savings on their SaaS stack and cloud spend, taking advantage of pricing insights, trend data, smart dashboards and expert negotiators.

Founded by two brothers, Roy and Eldar Tuvey, with a successful history of building SaaS startups, Vertice has already become one of the fastest growing vendors in the market having raised $26million in our Series A funding.

We’re well positioned to achieve our mission but we need the right people to ensure it happens. We’re looking to scale quickly but responsibly as we embark on an exciting new stage of growth. Headquartered in London, you’ll be joining a global company and working across talented cross-functional teams to drive innovation and make a significant impact.

Your role at Vertice.

Reporting to the VP of Sales (APAC) and working closely with the rest of the Sales team in the UK/US as well as the founders, you will be responsible for securing new business across APAC and have a unique opportunity to help shape how we engage this market and new business acquisition. This is a new region and team for us so there is a lot of potential to make a huge impact right away and to really develop and grow the role as the team expands.

• Be responsible for the full sales cycle from prospecting, qualifying, carrying out demo’s through to closing deals.
• Master our product, know the capabilities inside and out, understand the industry and be able to articulate the value of Vertice to Heads of Finance and CFO’s.
• Work across departments (Marketing, Product, etc.) to determine the most effective approach for each sales opportunity
• Work closely with our VP Sales to refine your sales skills with regular sales training session

• 2+ years as a Sales Executive, selling SaaS products in a closing role
• A deal closing mindset
• Years of experience hitting and exceeding targets
• Strong relationship and rapport building skills, you’ll be interacting with a large population of merchants and you’ll need to quickly and consistently deliver an outstanding service, gaining trust and drive results.
• Tenacious and resilient, you’ll need to roll up your sleeves and do it what it takes to get to the right result
• You are tech savvy, extremely customer service oriented, professional, resourceful, and have the patience and the ability to tactfully handle customer inquiries and negotiations.

Things we like to see

• Comfortable with moderately complex concepts, and an ability to talk confidently about software
• Humility, kindness and respect in working with others. We’re hoping to create a supportive and caring culture of high performing people, and your attitude is just as important as your skillset
• Individuals that are eager to start something new; to commit to an ambitious plan and co-create a memorable and meaningful company.

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

We are looking for a Mechanical Engineer to join our us and support a broad team of qualified technical consultants responsible for design and documentation. This role covers Mechanical building service systems and provides support in areas of commissioning and operations. Supporting in procedural and process management as well as analytical coordination with peering groups covering Property Management, Project Management and HSE.

Key responsibilities include:

• Collaborate across Engineering, Construction, Facilities, and ICT groups to ensure delivery and operations of optimised data center solutions, services and functionality, therefore facilitating growth and scalability of our core business.
• Perform mechanical engineering design which may include engineering drawings, calculations, reports, design criteria, to support engineering projects.
• Perform calculations to analyze and design mechanical system components.
• Assist in the evaluation and selection of mechanical systems and materials.
• Contribute to the development of mechanical systems, through sketches, electronic models, diagrams, and other visual formats.
• Assist in the preparation of engineering project documents and client presentations pertaining to specific project deliverables.
• Deliver tender and For Construction design documentation with assistance from consultants.
• Ensure all mechanical system architectures are designed in accordance with industry best practice method being applied for industrial controls systems adopted within critical infrastructure & utility environments.
• Assist in the new projects and upgrade activities, through lifecycle management, ensuring continual resilience and accuracy of data center system control platforms.
• Work in collaboration with internal business verticals including Operational Site Management teams and Technology teams to ensure all generational improvement, enhancement and training deliver optimised and functional outcomes.
• Work diversely as a key part of a small but highly professional broader CDC team to positively build upon the
• culture and capabilities of our collective.
• Embrace and model CDC’s DNA and Leadership Fundamentals.
• Other duties as directed from time to time.

About you:

• Tertiary qualification in engineering or related discipline, preferably with data center or industrial buildings experience. 4 - 6 years' experience in engineering consultancy
• Knowledge of building services design installation and operation.
• Ability to document engineering principles via drawing and specifications.
• Display key personal qualities including the ability to work remotely, be a team player and exhibit excellent communication skills at all levels.
• Display a strong commitment to customer service with a focus on deliverables.
• Proficiency in MS Office (Excel, in particular).
• Proficiency in Bluebeam, Navisworks, REVIT or similar CAD programs
• Excellent written and oral communication skills.
• Excellent time management skills and ability to multi-task and priorities work.
• Attention to detail and problem-solving skills.

Essential:

• Australian citizenship and ability to obtain, an NV1 Security Clearance

How to Apply:

If you are looking to own your career and take on a new challenge in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

Retinue Accounting was founded on the belief that small business accounting support should be customer service focused, proactive and forward-looking, and upfront about fees and charges. Our fixed fee subscription model ensures our clients have peace of mind that we’ll give them the right advice, at the right time, at the right price with no hidden additional costs. 
We're more than a business – we're a team driven by our values and actions. Adaptability, commitment, and humility fuel our client-centered approach. We honour our promises, promote transparency, and move swiftly with purpose. We embrace new challenges, and proactively raise issues with a solutions mindset, knowing it takes a team effort to build a successful business.

Reporting into our Head of Service, you will work in a team alongside our Junior Accountants and Snr. Accountants to support a portfolio of small business customers to ensure they have set their finances up for success. You will be responsible for overseeing the work completed by our Junior Accountants alongside other key statutory requirements and compliance/management reporting. You're passionate about your work and understand the significant impact that timely and relevant financial insights can have on the growth and success of small business. We have a clear career trajectory within this role with career pathways to Snr. Financial roles, Management and further. We plan to scale quickly and are funded for high growth, meaning there will be further future opportunities across all areas of our business. We are a culture focused, values-based company and we are looking for adaptable individuals who are ready to help us build our business from day one.

You’re an experienced accountant, ideally in public practice who genuinely cares about seeing their clients succeed and is looking for a role where your proactive, client first attitude is recognised and rewarded.

Key Responsibilities

• Reviewing accounting work completed by our Junior Accountants
• Preparation of statutory lodgements (BAS, GST, payroll tax etc)
• Preparation of monthly management reports and financial insights
• Preparation of all periodic tax returns and compliance reporting
• Supporting our Senior Accountants with key business performance metrics
• Ensuring our clients have an exceptional experience in every interaction with you

Requirements

• Degree qualification with minimum 2 years’ experience in a public practice environment
• CPA or CA qualified or working towards qualification
• Proficiency in Xero and Xero payroll
• Ability to work independently and prioritise tasks effectively
• Ideally experienced in managing a portfolio of clients
• Great written and verbal communication skills. This role will require a high level of verbal communication with your peers, Leadership and clients
• Enjoy working in a small but growing team, focused on delivering to their clients

Benefits

• $80k + super salary
• Flexible working options available, ability to work from home following probation
• Get closer to the customer, you will have opportunities to deal with our clients directly alongside our Senior Accountant/Accounting Partner
• Exceptional professional growth. We are well funded and plan to scale quickly, this will open up continued new opportunities across the business. This will include (but not limited to) Snr roles, leadership opportunities, new roles to fit the needs of the business, lateral opportunities etc.
• Professional development. You will be working with fantastic business leaders and entrepreneurs who have proven track record scaling start-up businesses fast
• Being an early-stage employee, really helping to shape out future processes, culture and drive key business growth. Be a part of building a business from the ground up
• As we continue our growth, we continue to develop our employee benefits programs. We plan to be a well-known name in the SME market and have a company culture to match. You will be supporting us through our exciting journey, making it not only a great service, but one of the best places to work

Our Commitment

At Retinue, we believe that diversity, equity, and inclusion are crucial to our success. We recognize that diversity goes beyond race and ethnicity, and includes differences in gender, orientation, age, religion, ability, and more. We strive to create a workplace where everyone feels comfortable being themselves and can fully contribute their talents and skills. We are dedicated to building a workplace that values and respects individuals from all backgrounds and experiences. We welcome and encourage all qualified applicants to apply, regardless of race, ethnicity, gender, sexual orientation, age, religion, ability, or other differences.

Holiday Notice: Christmas Closure - December 23rd to January 2nd

We want to inform all prospective candidates that our office will be closed for the Christmas holiday from December 23rd to January 2nd. During this time, our team will be taking a break to celebrate the festive season.

Application Advisory: While our team is away, we encourage early applications for any open positions to assist us in expediting the interview process. Early submissions will be appreciated, and our hiring team will make an effort to review applications during the holiday period.

Interview Process: Please note that our interview process will officially commence in the new year. While we value early applications, candidates can expect interview invitations and further communication starting early January.

We appreciate your understanding and look forward to reviewing your applications. Wishing you a joyful holiday season!

Looking for something new? Wanna work for a great company and great culture? If you love the thrill of a fast-paced environment, you will lose your mind here!

Get hooked on selling solutions that help companies become more efficient and make people feel good. This is our mission and it drives every area of our work – from the way we develop our products to how we talk about them, sell them and implement them for our customers around the world.

As a high-growth tech company selling software in a competitive global market, the work is not easy. Our ultimate goal is to make our customers feel good about their data and working with data. The work is interesting and super fun. It will test you and stretch you in ways you never expected. It’s what our sales team love about working here because it gives meaning to their roles.

As a Business Development Representative (BDR), you will generate and maintain a robust pipeline of prospective customers, producing quality leads, booking meetings and creating sales opportunities for Phocas Account Executives.

What you’ll need to be successful:

• Ability to adapt and maintain a high level of productivity and manage multiple competing priorities.
• Curiosity to stay current with Phocas software, system information, new features/enhancements and product offerings.
• 1+ year/s of new business development experience, ideally with software-based solutions and B2B environment.
• Proven sales abilities with track record of over-achieving targets , and experience working with CRM systems, such as Salesforce or HubSpot.
• Ability to listen and apply new learnings and the willingness to learn tools and workflows that will help generate leads.

What you’ll do to grow fast and have fun:

• Lead inbound & outbound prospecting efforts through various channels such as email, phone, social media and CRM (HubSpot).
• Proactively engage prospective customers who meet our target profile.
• Articulate the Phocas business value proposition to decision makers, evaluating their use case, purchase time frames, pain/gain points and assess buying interest.
• Collaborate with relevant partners to generate quality leads from their customer base.
• Coordinate introductory conversations and sales demo/ presentations with Account Executives and where possible participate to inform, educate and help close deals.

A bit about us to see if we’re your kind of good time

We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20, helping 2,300 companies turn complex business data into performance boosting results. Despite our global status of 300 world-class humans, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.

We know that fun is different for everyone. So, if you want to try out innovative approaches to sales, lead a project, save the planet, or spend more time with your favourite people outside work, you’ll have our full support.

As long as you’re doing what brings you joy, the rest falls into place. Think less stress, higher performance, more energy and all-round nicer human. Your friends and family will be delighted.

Create your happy place.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

#LI-EA1 #LI-Hybrid

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.

We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world.

Reporting into the Compliance Operations Manager you will understand the value the compliance operations functions have in delivering key business objectives and have the foresight to spot opportunities to innovate and develop new ways of operating.

Our Principles

AMBITION: We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery

RESPONSIBILITY: We get involved, bring our perspective and are always open to new ideas. We take personal responsibility

COMMUNITY: We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

WHAT YOU’LL DO

Great Attention to Detail: Conduct Customer Due Diligence and Enhanced Due Diligence for new corporate and consumer relationships

Strong Investigative Skills: Complete ongoing monitoring of customer relationships on the back of trigger events or through their regular review cycle. Investigate transaction monitoring alerts and evaluate whether they are unusual or suspicious

PEP & Sanctions Screening: Review PEP and Sanction screening referrals for clients and beneficiaries at registration and transactional level in line with Xe’s policy

Analytical & Trends: Analyse transaction data and fraud metrics to determine trends and indicators which may assist in detecting and preventing online fraud

Operational Compliance:

• Remain up to date on Xe’s core business activities and assist in the analysis of proposed business initiatives from a compliance operations perspective
• Provide day to day compliance operations assistance and support to wider teams within Xe
• Act as a contact and reference point for Compliance Operations Analysts e.g. handling escalated queries
• Conduct training for new starters and analysts on an ongoing basis
• Provide walkthroughs of systems to internal and external stakeholders

Quality Control: Conduct Quality Control checks on Compliance Operations Analysts to ensure Xe maintains consistency and accuracy whilst striving for continuous improvement of the compliance operations function

Situational Adaptability: Maintain high levels of performance at all times including situations with challenging timeframes and complex situations and scenarios

Team Culture: Foster a positive, inclusive, collaborative team culture by maintaining open professional communications and being a team player

Process Improvement & Efficiencies: Strive towards continuous improvement of the compliance operations function

• Passionate about Compliance: At least 3 years’ experience gained working within a similar role within the FX/Payments industry or within a similar regulated organisation
• Effective Communicator: Excellent communication skills, ability to build relationships and communicate effectively
• Prioritisation & Organisation: Strong organisational skills to enable identification of required tasks and deadlines and planning and prioritisation of these tasks in an appropriate manner
• Customer focused: Client-focused approach with a passion for delivering excellence
• Adaptable: Ability to work as part of a global team, sharing best practice and working collaboratively to raise the bar across the organisation
• Fluency in English with confident verbal and written communication skills
• Ability to work flexible hours and possibility of evening and weekend work

Desirable:

• Expertise in using tools such as Compliance Catalyst, Actimize and Accertify
• ICA Diploma or Advanced Certificate in AML/Financial Crime, ACAMs

• Competitive market-based salary
• Annual Discretionary Bonus
• Superannuation
• Healthcare
• 20 days annual leave increasing with each year of service (capped at 25 days)
• Paid day off for your Birthday
• Discounted Euronet Employee Share Purchase Plan (ESPP)
• Plumm Mental Health and Wellbeing

Job title  Junior Technical Support Advisor

Reports to: Lead Technical Support Specialist

Location: Hybrid - Sydney CBD (2 days on-site)

Hours: 32hrs across a 4-day week (no salary sacrifice) 

Who we are and what is important to us:

Wonde is an innovative and fast-growing, ed-tech scale-up that is on a mission to deliver cutting-edge technologies to improve ways of working for the education sector.

Our goal is to ensure the focus is always on the learning outcomes for the students. We do this by transforming how school data is maintained, managed and accessed by third-party applications (apps) via our simple API platform.

We are trusted by over 28,000 schools globally in the security and reliability of their technology and data.

We’re committed to changing the lives of students, teachers and parents and want the help of talented individuals who will support our journey in driving better outcomes for the education sector.

Job snapshot:

As Junior Technical Support Advisor you will work closely with our app partners during their development phase with our API, guiding them through the most effective and efficient method based upon their individual product needs. In addition, you will be assisting our schools with any technical support challenges that arise in relation to the various apps that integrate via our platform as well as helping connect their integrations.

You will be working with a growing team of technical support and integrations specialists across a number of projects from individual schools through to state-wide education department rollouts.

What you’ll be doing:

• Work with our Sale and Account Management Team as a key point of technical contact for onboarding new and assisting existing app partners 
• Proactively and reactively engaging with schools to assist with and troubleshoot any issues with their integration or application connections, be that data, system or API related
• Work with our internal development teams to ensure the scoping and prioritisation of tickets meets customer expectations
• Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising schools and apps on best practice
• Be on the front foot with communication, to ensure all stakeholders are always kept up to date in line with our SLA’s
• Maintain high levels of professionalism, customer service, performance and attitude
• Maintain security and procedures set out by the company
• Engaging with the overall communications team to provide support and assist with advanced technical support issues
• Liaise with various team members to help coordinate the rollout of new school applications

What we’re hoping you’ll bring: 

• Experience in a technical support focused role via phone and email is a must
• Knowledge of Databases and SQL (desirable but not required)
• Familiarity with Zendesk/ticketing systems and Jira (desirable but not required)
• Previous experience supporting an API / SaaS company (desirable but not required)

What you’ll get: 

Wonde is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing superior customer experience. 

We value, support and champion those we work with - promoting personal growth and happiness. We get that our success is dependent on the collective energy, intelligence and contributions of all our team members and we are committed to ensuring our work environment is the best it can be. 

We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:

• 4-day working week 
• Flexible working schedule/work-from-home opportunities
• Buying and selling holiday scheme (unlimited)
• Additional holiday for length of service 
• Annual allowance for volunteering days 
• Onsite trained mental and well-being champions 
• Monthly lunch club (on us) 
• Comprehensive wellness programmes 
• Enhanced maternity, paternity and adoption benefits 
• Financial contribution to the set up of work-from-home environments 
• Use of new and leading technology in the form of Apple products 
• Frequent company-funded social events
• Office closure between Christmas & New Year 
• Access to continuous learning and development opportunities
• Comprehensive employee referral scheme 
• Casual Dress Code

In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme which is tailored specifically to you! 

Wonde is an equal-opportunity employer. We encourage interest from all candidates and do not discriminate against any non-merit factors. If you require any adjustments to the application or selection process please call or email us so we can ensure you have the correct support. 

careers@wonde.com

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Senior Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
• Delivering the support of Azure, VMWare and Citrix cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

Requirements

• Advanced understanding of end user support and Active Directory
• Comprehensive knowledge of Windows Server, Azure and Exchange
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
• An understanding of ticketing systems and customer service principles

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Compelling package that includes salary, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.