About Us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

The Role

We have an exciting opportunity for a L2 Service Desk & Onsite Engineer to join our busy Service Centre Team in Sydney. 

The role will be based in Alexandria and will be predominately L2 helpdesk/phone based work with occasional travel between customer sites which are both located within Metro and regional NSW as and when required. 

The successful candidates will have previous MSP experience and provide helpdesk support to ensure the smooth operation of IT services for our customers.

2+ years of experience working within a Service Desk or Field Services role.  

Basic understanding of IT Infrastructure with some experience including networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).  

2+ years Active Directory, DNS, DHCP and group policy experience  

2+ years experience working with a ticket management system.  

Qualifications

A valid Driver's Licence and your own transport

IT degree or Diploma

blue APACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Novated leasing available for all employees
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blue APACHE are subject to Police Clearance Checks.

The Desktop Support Engineer is part of a highly technical engineering team responsible for providing technical support and maintenance for desktop computing environments within an organization..

This role will be a unique blend of hands-on delivery providing technical assistance to end-users by troubleshooting hardware, software, and network-related issues. Respond to help desk tickets, identify problems, and implement effective solutions to ensure minimal disruption to user productivity. This includes receiving, prioritising, documenting and actively resolving end user requests.

There are a number of technologies that we envision being part of our future, or valuable skills that will make understanding our existing architecture easier. Problem resolution may involve the use of diagnostic and tracking tools as well as a requirement for the individual to give in-person, hands-on help desk advice.

• Reporting to Vice President of Engineering & IT
• Commencing ASAP
• 100% In-Office requirement working Monday – Friday

What will a normal day look like? 

• Provide first line support for all IT related Issues and problem
• Provide technical desktop support to staff including computers, laptops, phones, printers, network patching, Wi-Fi etc.
• Field and prioritise requests from end users in a prompt and courteous manner and work to resolve them
• Escalate requests when required, to the appropriately skilled IT Level 2 or 3 resource
• Perform root cause analysis for Help Desk requests
• Providing configuration management and security compliance for the software and hardware.
• Apply diagnostic tools to aid in troubleshooting as and when required
• Perform post-resolution follow up to ensure user satisfaction and proper problem resolution
• Maintain the IT Asset Register & IT Service desk
• Learn appropriate software and hardware utilised by TSA such as MS Office applications
• Assisting Systems or Database Administrators with IT requests
• Assist team members with tasks as required and outlined in the Project scope
• Developing and updating standard operating procedures and documentation.
• Completing service requests or incidents tickets in support of the business.
• Maintain accurate inventory records for desktop hardware and software assets. Track hardware and software lifecycles, plan for replacements or upgrades, and assist with procurement processes.
• Always be prepared to design and implement security countermeasures, when network vulnerabilities arise.

What’s in it for you? 

• Attractive base salary
• Ongoing support and development 
• Grow in a supportive team environment
• Health and wellness benefits

The Risk Managers primary focus is on the management and coordination of the risk management function, ensuring that all elements of risk to the project are identified, analysed, reported and solutions/mitigations developed and implemented.

The main duties of a Senior Risk Manager is:

• Management and coordination of risk management to ensure effective project delivery to and to the highest industry standards, on time and within allocated budgets.
• Undertaking both qualitative and quantitative risk assessment to support informed and evidence based decision-making within the project.
• Perform QRA for cost and prolongation risk related to time activities.
• Building and promoting a risk-aware culture across the project which includes increase levels of awareness, understanding and commitment to risk management issues, facilitating risk workshops as required.
• Ensuring a program of individual and small group risk reviews and reports are completed to facilitate an accurate understanding of actual and potential risk exposures across the project and assisting in providing solutions and mitigations, including any required controls and actions.
• Completing risk reporting associated with monitoring project contingency and potential scope modifications made during the project.
• Updating the risk register to facilitate the management of the project risk profile.
• Providing subject matter expert advice to the project management team in relation to risk management.
• Coordinating and reviewing project status reporting and assisting with arrangements for key governance meetings.
• Supporting the project controls and contract management functions as required.

At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. 

Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and a year ago we split out as a separate business. 

Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.

Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of Sydney so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

About the role

We’re looking for a Principal Backend Software Engineer to help build out our engineering team in Sydney, to work on the Engine Platform and make our existing features work for banks all over the world as well as building new features from scratch that Starling hasn’t released in the UK market.

This is an exciting opportunity to build a team from scratch and grow the Starling culture into a new region.

Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest Blogs or our case studies with Women in Tech.

We value people being engaged and caring about customers, caring about the code they write and the contribution they can make to banking around the world. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Engine, to continue changing banking for good.

What you'll get to do:

• Support, grow, mentor and lead the team through being their manager
• Work with our clients to understand their needs and help solve their problems
• Define best practices for Technology and enable quality work
• Understand client needs and architect solutions to solve for many future clients
• Help us grow the team in Sydney
• Contribute to our award winning platform and internal tooling
• Build new features and products from scratch in a configurable way
• Share your knowledge with those around you, contributing to our learning culture
• Own your projects, working in small teams across the bank to collaboratively deliver
• Aim for greatness in everything you do, staying curious and inquisitive
• Be part of a scaling team and organisation as we change banking for good

We’re open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. We are very open about how we deliver software. For the most part we code in Java and this is what we have built our entire banking platform on. We believe in clean coding, simple solutions, automated testing and continuous deployment. If you care enough to find elegant solutions to difficult technical problems, we’d love to hear from you.

About you:

• a capable tech lead
• able to understand complex systems and design solutions to difficult problems
• comfortable talking to external teams to collaborate on delivering for clients
• an experienced Java engineer with cloud experience

The main part of our Backend Tech Stack is listed below, we don't ask that you have experience in all of this, but if you do, that's great!

• Java, which makes up the majority of our backend codebase
• AWS & GCP - we're cloud-native
• Microservice based architecture
• Kubernetes (EKS)
• TeamCity for CI / CD (lots of team are releasing code 15-20 times per day!)
• Terraform and Grafana

Our interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Initial interview with a Principal Engineer - ~45 minutes
• Take home technical test to be discussed in the next interview
• Technical interview with some Engineers - ~1.5 hours
• Final interview, ideally face to face in Sydney, with our CTO / deputy CTO ~45 minutes

• 25 days holiday. You’ll also get your birthday on us
• The option to opt-out of public holidays
• The option to buy/sell up to 5 days of annual leave a year
• 16 hours paid volunteering time a year
• Enhanced Pat & Mat leave
• Perkbox
• Length of service increased annual leave
• Superannuation

About us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. 

When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.