Government organisation in Cairns' CBD seeking an IT Infrastructure Team Lead Your new company Based in the tropical city of Cairns in Queensland's Far-North, a leading government organisation are seeking an IT Infrastructure Team Lead to oversee a team of technical experts that work across variety of eco systems that underpin the running of this organisation! Your new role Established many years ago to service the needs of Queenslanders throughout the Far-North, this crucial government organisation is seeking to enhance its technical offerings not just internally but externally to improve the lives of thousands who rely on this organisation. Reporting directly into the newly appointed Infra & Ops Manager, this individual is seeking to appoint a direct report to lead (from a technical, personnel and project perspective) the organisations IT Infrastructure Team. This teams aim is to design, build and run everything related to the IT infrastructure and networks throughout the agency. As the Lead of this team, you will oversee 8 permanent highly skilled technical members of staff (plus contractors) across the Networking, Cloud, Cyber Security and IT Support domains. In this role your duties and responsibilities will vary across a multitude of areas including (but not limited to) senior hands-on technical duties, project delivery, people leadership, IT strategy, technical management and resource allocation to name a few. The successful applicant for this role will have ideally come from an IT infrastructure/systems engineering background and would have progressed throughout their career into the leadership/senior engineering domain. This move would have given them the skills, knowledge and understanding on how to lead a diverse IT team from a variety of perspectives (both IT and non-IT related). Alongside maintaining and uplifting this organisations current IT infrastructure (Azure, Cisco, etc), this teams technical roadmap for the next 2-3 years will focus on an enterprise level Cyber Security Resilience program. This program is aimed at not just implementing technical solutions, but incorporating governance, risk, mitigation and countermeasures to name a few. As such, you will have a key part in enhancing this organisations cyber security related capabilities (from both a technical and non-technical perspective) alongside giving you the chance to further your skill set to cover in an ever growing in-demand domain. What you'll need to succeed From a technical perspective, you will need experience/knowledge across as much of the following as possible:

The Microsoft eco-system (Azure, Active Directory, 365, etc)
Hyperconverged Infrastructure (Cisco Compute & Dell EMC Storage)
Security (Firewalls, Palo Alto)
Enterprise Networking (Cisco)
VMWare including MDM
Microsoft Azure
Enterprise communications services such as WAN (SD-WAN, MPLS)
Unified communications and collaboration (IP Telephony, Web and video conferencing)
Mobile and Cellular Data (3G, 4G)
Leadership capabilities
Working across and with large scale enterprise level solutions
Project Management
Proactive leader capable of managing technical personnel
Clear communication skills
Full Australian working rights

What you'll get in return You will be offered an initial Fixed Term Contract up until December 2024 (with the view to go permanent) paying up to $106,291.38 + up to 12% super with a yearly locality allowance of $659.00 (with no dependants) and $1,318.00 (with dependants) plus relocation assistance. Alongside this you will also be offered other benefits such as:

36-hour weeks and 19 day work month (can be changed to 9 day fortnight after probation)
Up to 5 weeks annual leave
Up to 3 weeks sick leave
17.5% annual leave loading
Long Service Leave available pro rata after 7 year

What you need to do now If you are interested in this role, click 'apply now' or email an up to date resume to [email protected]. If this role isn't quite right for you but you are looking for a new position please do not hesitate to get in touch. Please click here to apply.

With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from any location in Australia. If this sparks your interest, apply today and chat with our friendly Recruitment team further.

The Enterprise Support Engineer is a part of our Server Support team, which is passionate about providing advanced support and product expertise to our largest customers.

More about you:

You will be key to providing a consistent quality experience, bringing new and improved support methodologies to Atlassian, building a wide and loyal customer base to the Atlassian products and brand. You will perform triage, root cause analysis, debugging, and solving across one-to-many Atlassian products. As part of the team, you will receive on-boarding training to make you a specialist in one or more of our products, system technologies, and network technologies. You will lead and participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details. You will be part of a team ensuring we have customers for life.

Are you passionate about collaborating with knowledgeable teams and about providing high-quality service to the world's largest customers? If so, this role could be perfect for you. Become part of our distributed team of engineers practicing a follow-the-sun methodology with our other offices around the world to deliver the best support possible for our high-priority customers.

On your first day, we'll expect you to have:
- A significant number of years in a support role, software services, and/or system administration for a large end-user community.
- Deep understanding of operating systems (e.g. Linux, OS X, and/or Windows).
- Understanding of networks and relevant technologies, including proxies, load balancers, LDAP, Active Directory, SSL, etc.
- Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, JBoss, etc.).
- Experience with SQL databases and troubleshooting.
- Experience in critical issue handling with multiple stakeholders from Systems Administrator to C-level executives.
- Experience in working with enterprise customers.
- Excellent written communication skills with the ability to explain complex topics in easily understood, concise language [English] over email, phone or screen-shares.
- Participate in weekend and holiday rotation and/or on-call as required.

All your information will be kept confidential according to EEO guidelines. To learn more about our culture and hiring process, explore our Candidate Resource Hub: https://www.atlassian.com/company/careers/resources.

With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from any location in Australia and New Zealand. If this sparks your interest, apply today and chat with our friendly Recruitment team further.

Atlassian is looking for experienced and talented engineers to join our team! These Product and Platform teams are looking for innovative Frontend developers to help us build for the future. You'll be responsible for the design, build and maintenance of product and platform services, and infrastructure that powers Atlassian Cloud. We build always-on, low-latency, high-concurrency micro-services and systems that scale for millions of users.

This is a role with broad technical responsibilities across all our products with greenfield projects and technologies, not a product maintenance type of role. You will play a key role in shaping the Atlassian Cloud Platform. Using your programming expertise and deep understanding of modern web architectures and distributed systems, you will help future-proof our established products by designing, implementing, integrating, tuning and issue resolution new micro-services, software libraries, tools and applications.

On your first day, we'd love for you to have:
- Great experience across the board with a strong depth of knowledge in Javascript (ReactJS).
-Keen interest in open source and learning new technologies.
- Understanding of how to build performant, decoupled, testable, maintainable code.
- Enjoyment of sharing knowledge with teammates, and working collaboratively when you need help.

It's great, but not required, if you have:
- The ability to write components in vanilla JavaScript, but the intelligence to leverage existing libraries when it makes sense.
-We're heavily using React and Redux, and we write all new code with ES6 features, so familiarity with some or all of these is helpful.
-Some industry experience with public cloud offerings (e.g., AWS, GAE, Azure).
-Understanding of typical web application, SOA and micro-services patterns.
-Knowledge of open source libraries, tools and frameworks (e.g. for logging, wiring, testing, building).
-Ability and willingness to learn new programming languages, frameworks and paradigms.

All your information will be kept confidential according to EEO guidelines. To learn more about our culture and hiring process, explore our Candidate Resource Hub: https://www.atlassian.com/company/careers/resources.

With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from any location in Australia. If this sparks your interest, apply today and chat with our friendly Recruitment team further.

Here at Atlassian, we help teams turn ideas into reality with our world-class collaboration tools. Atlassian Support Engineers work directly with our customers to help unlock the potential in teams around the globe by troubleshooting, debugging, and answering questions about our products to ensure that we always provide a best-in-class service.

The Senior Support Engineer role is a part of our growing, global support team focused on providing high-quality support to Atlassian's customers. You'll help us to grow our support capabilities and will help us to maintain our high quality of support at scale. The Senior Engineer will report to the Support Manager as a 2IC and senior member of the support team, addressing the most difficult technical issues and resolving elusive or long-standing technical problems. The Principal Engineer has three primary responsibilities. First and foremost is to ensure that Atlassian customers receive professional and helpful responses to their support requests. The second, is to participate in building the capabilities of the Customer Support Services organisation. Third, is to contribute to the development and improvement of Atlassian products. Senior Support Engineers (working with Senior Leadership, Support Management, Service Enablement, Product Leads, Learning and Development, Engineering, and other departments) are also typically engaged in small to large-scale special project assignments, regionally or globally, to help enhance the customer experience.

If you love solving the deepest and most challenging problems, enjoy working with all types of customers from around the world, and love variety, this is the perfect role for you!

On your first day, we'll expect you to have:
-Typically 8 or more years work experience in a highly technical environment.
-Typically 6+ years customer-facing (internal or external) experience.
-Typically 2+ years work experience leading continuous improvement efforts that have improved own team's performance metrics, efficiencies, customer outcomes and/or capabilities.
-High respect for the value of teamwork, able to contribute to the entire group.
-The mindset to achieve or exceed customer expectations.
-A passion for learning new technologies and how to utilise them in a customer-facing environment.
-An ability to detect and diagnose complex technical issues effectively and efficiently.
-A high degree of empathy for the customer experience.
-A strong ability to manage multiple tasks with varying levels of priority and urgency.

In this role you will:
-Provide Atlassian's legendary technical support through written and verbal communication with customers in various types of roles while building positive customer relationships.
-Lead customer-facing calls, communicating progress updates, manage expectations, action plans, and resolution details, driving customer success.
-Perform problem evaluation, root cause analysis, debugging, reproduce issues, and troubleshoot Atlassian products and with other technologies our products work with.
-Be the point person in handling escalations from some of our largest customers and collaborating with other teams to bring them to resolution.
-Work to provide a consistent quality experience, bringing new and improved support methodologies to Atlassian, and creating a wide customer base, loyal to the Atlassian brand and products.
-Be a globally recognised knowledge multiplier, uplifting our teams technical skill level, and a vocal customer champion focusing on improving the broader customer experience.
-Have a visible global impact on process, product, and team by influencing our operational standards and product direction.
-Understand customer use cases and advocate for their needs to influence feature requests and bug fixes.
-Grow knowledge-base articles, standard operating procedures and best practices, and documentation for both end-users and the global support team.
-Work collaboratively with our diverse teams, sharing best practices, and living our Atlassian values.

All your information will be kept confidential according to EEO guidelines. To learn more about our culture and hiring process, explore our Candidate Resource Hub: https://www.atlassian.com/company/careers/resources.

As a mobile apps team we deliver apps across iOS, Android, phones & tablets for titles such as Sydney Morning Herald, The Age and Australian Financial Review. Building on our success we are embarking on exciting new projects to reinvent and rejuvenate the mobile experience across several products in the portfolio. To help deliver this next evolution we’re looking for an Android Engineer  with strong experience creating dynamic android apps.

With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from any location in Australia and New Zealand. If this sparks your interest, apply today and chat with our friendly Recruitment team further.

Atlassian is looking for experienced and talented engineers to join our team! These Product and Platform teams are looking for innovative Frontend developers to help us build for the future. You'll be responsible for the design, build and maintenance of product and platform services, and infrastructure that powers Atlassian Cloud. We build always-on, low-latency, high-concurrency micro-services and systems that scale for millions of users.

This is a role with broad technical responsibilities across all our products with greenfield projects and technologies, not a product maintenance type of role. You will play a key role in shaping the Atlassian Cloud Platform. Using your programming expertise and deep understanding of modern web architectures and distributed systems, you will help future-proof our established products by designing, implementing, integrating, tuning and issue resolution new micro-services, software libraries, tools and applications.

On your first day, we'd love for you to have:
- Great experience across the board with a strong depth of knowledge in Javascript (ReactJS).
- Keen interest in open source and learning new technologies.
- Understanding of how to build performant, decoupled, testable, maintainable code.
- Enjoyment of sharing knowledge with teammates, and working collaboratively when you need help.

It's great, but not required, if you have:
- The ability to write components in vanilla JavaScript, but the intelligence to leverage existing libraries when it makes sense.
- We're heavily using React and Redux, and we write all new code with ES6 features, so familiarity with some or all of these is helpful.
- Some industry experience with public cloud offerings (e.g., AWS, GAE, Azure).
- Understanding of typical web application, SOA and micro-services patterns.
- Knowledge of open source libraries, tools and frameworks (e.g. for logging, wiring, testing, building).
- Ability and willingness to learn new programming languages, frameworks and paradigms.

All your information will be kept confidential according to EEO guidelines. To learn more about our culture and hiring process, explore our Candidate Resource Hub: https://www.atlassian.com/company/careers/resources.

If we were to describe CMD Solutions in less than 10 words it would be, hands down, that we live and breathe AWS. We’re passionate about the latest tech and finding the best solutions for our clients - all built on AWS. We're chuffed to have been awarded 2022 AWS Services Partner of the Year, Australia & 2022 Migration Partner of the Year!

Whether you’re new to Amazon Web Services (AWS) or continuing to grow on your AWS journey, no week will be the same as the next!

We’re also part of Mantel Group’s ‘house of brands’ and we're building a group of companies with open borders so we can support you to take on and develop new skills without leaving an awesome team! Oh yeah, we’ve also created a culture that values diversity where people can truly be themselves!

We’re just over 5 years old, but Mantel Group has already been recognised as Australia's 2021 and 2022 #1 Best Workplace in the Medium category by Great Places to Work Australia.

About CMD Solutions?

At CMD, our mantra is Automate, Innovate and Transform. This drives our passion to deliver advanced and sophisticated AWS data solutions that lead the industry. We harness the power of AWS to deliver infrastructure as code, in a pure DevOps, CI/CD methodology and build innovative data solutions for our clients.

So you love AWS and Data Engineering too?

Sounds like this could be a great match! We’re passionate, professional and we love coming to work each day and working on seriously challenging and innovative projects leveraging the newest tech.

As a key member of our Data Engineering team, you’ll be responsible for designing and deploying client environments through code, developing data pipelines, building data models and advanced queries to help our clients harness the power of data powered by AWS.

As a Data Engineer you'll be:
- Solution designing and delivering using AWS tools within the Data and Analytics domain.
- Building strong trusted relationships with new and existing clients through thought leadership, strong delivery and great relationships
which align to CMD’s principles
- Building and deploying data lakes using AWS and AWS data-focused services such as Kinesis, Glue, Athena, S3 and RedShift
- Developing complex data pipelines using Python, EMR and Lambda functions
- Solving complex data engineering issues to help our clients advance their data and analytics solution

The tech and soft skills you should bring:
- AWS data services experience in particular CloudFormation and/or Terraform), EMR, Glue RDS, S3, EC2, Redshift and other data
infrastructure automation services
- Infrastructure automation through DevOps scripting using - Python, R, SparkQL or PowerShell
- Querying and managing data - SQL
- Data modelling - Relational, Dimensional, NoSQL, Snowflake
- Code Management System - GitHub, BitBucket or Gitlab
- Ability to work with wide range of technical and non-technical stakeholders
- Good interpersonal and communications skills

Nice to have but not essential:
- Experience with CI/CD practices & tools - Gitlab, Jenkins
- Familiarity with Big Data ecosystem (Cloudera/Hadoop)
- Experience with Kafka

What you can expect from us:
- The opportunity to work closely with AWS technologies; CMD is a AWS Premier Consulting Partner
- Continued professional development - we will support your learning and certifications from day one
- Career progression throughout the business and our sister companies; DigIO, Eliiza, Kasna, Pretzel Lab, Azenix, Cuusoo, Itty Bitty Apps & Aginic.
- You and your family’s health is most important to us. We know everyone is walking their own individual path in life so we offer Flexible Leave for those times in your life when you need extra support
- We hire smart people and get out of their way. By focusing on our five principles and not getting caught up in red tape, we trust you to get the job done
- To support your work-from-anywhere set up we offer an allowance of up to $1000 to make sure you're well equipped to do so
- Brand new laptop and phone, mobile and data allowance + lots of cool swag (tshirts, hoodies etc.)
- No performance reviews and a flat hierarchy.

Don't miss this opportunity and click ‘apply’ for a more detailed discussion.

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