• Financial Services - Award-Winning Superannuation Fund Provider 
• Key Role within the Advice Technology Team
• Work with purpose, in a highly collegiate team
• 9 Month Fixed Term Contract 
• Hybrid working - blend of Sydney CBD Office and Home 

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

This is a key role within the Advice Technology team. The Advice Technology Consultant will provide support services to the Advice and Retirement teams in the areas of Advice IT support, Testing, Documentation, Training and Risk and Compliance. This includes ensuring new starters are set up efficiently, training is provided and there are clear user guides and procedure manuals made available to the team. You will also ensure reporting from these systems is completed in accordance with required schedules to relevant stakeholders. You will work closely with the Digital Advice team to ensure any new training or system updates are understood and resources updated accordingly.

Key Accountabilities and Responsibilities

Responsible for providing technical expertise and support for all advice systems, including:

• Advice IT support for all Advice systems (currently this is Midwinter AdviceOS, Rest Custom Digital Advice solution, Gallagher and Aaspire). This includes:
  • Troubleshooting and escalations of IT issues
  • New starter set up requests to Advice IT Support and new starter training
  • Maintenance of user guides and training materials
  • Ensuring no interruption to access where this is within your control
  • Training and upskilling of advice team to produce advice documentation in Midwinter efficiently and in a compliant manner as required
  • Investigation and analysis of issues relating to the advice technology solution and communications across stakeholders to ensure clarity on outcomes as required
  • Managing all Phone and Digital Statement of Advice templates with oversight of the Senior Advice Technology Consultants
  • Documenting functional requirements and technical specifications (where relevant) for advice solutions including templates used by advice team
  • Testing advice technology updates to ensure alignment with Rest advice processes and procedures as required
  • Work with the relevant stakeholders to review broader Rest technology solutions as presented by projects and any impacts they might have on advice systems; make recommendations as needed to ensure advice systems align with Rest’s overall technology framework, policies, processes and principles
  • Generate reporting on agreed metrics with vendors
  • Support regular internal prioritisation meetings, and operational and vendor management meetings with Midwinter
• Providing Quality Assurance/Risk and Compliance support to the Advice Services team by:
  • Completing set control plans according to schedules and escalating when issues arise
  • Providing reporting according to set schedules and adhoc when required
  • Assisting with remediation activities for incidents when required
  • Assisting with SoA checking when required
  • Assisting with maintenance of Advice process guides when required
• Supporting the Advice and Retirement teams by identifying and recommending improvements in processes to provide quality services in an efficient and cost effective manner.
• Any other task requested from you within the remit of the Digital Advice and Advice Services teams.

• Experienced Vendor Management professional from a regulated environment required for lead role in IT function
• Permanent role based in Sydney or Melbourne
• Genuine Hybrid working environment 

The primary purpose of the role is to ensure the effective and efficient management of Rest’s technology service providers. The role needs to ensure that all technology contracts meet Rest’s and regulatory compliance standards and that vendors continue to meet their contractual obligations in regard to performance, risk management and compliance. You will support the General Manager, Enterprise Architecture & Technology in selecting the right service providers and ensuring they deliver optimum value within Rest’s Risk appetite.

Key Accountabilities/Responsibilities

1. Work closely with DTD leadership to create and maintain sourcing plans for key technology services
2. Implement enterprise service provider management policies/frameworks for DTD service providers 
3. Maintain a RACI identifying the key roles and responsibilities involved in the governance of DTD service providers 
4. Collaborate with strategic procurement team to ensure that all contracts reflect necessary technology standards including regulatory compliance obligations.
5. Cultivate and maintain strong relationships with key technology service providers
6. Support vendor relationship owners in creating, implementing and maintaining vendor management plans
7. Work closely with internal stakeholders and external suppliers to support the resolution of any contractual compliance issues. 
8. Maintain current knowledge of industry trends, market conditions, and regulations affecting technology service providers 
9. Ensure vendor governance forums are run consistently and effectively
10. Prepare and present comprehensive reports to senior management regarding vendor performance