We are seeking a Branch Supervisor who will be primarily responsible for inbound inquiries while maintaining and growing a small pool of existing accounts. They will act as the primary point of contact locally and ensure smooth daily branch operations.

ACL Industrial Technology is a leading independent industrial supply company, dedicated to eliminating supply chain frustration through increased productivity and reduced waste. We supply machinery, welding, safety, abrasives, and industrial products with a focus on fast, easy, and hassle-free service. 

Responsibilities:

• Serve as the primary point of contact and branch custodian, handling customer service and sales, assisting walk-in customers, answering phone calls, and performing occasional ad hoc customer visits.
• Manage a large SKU environment with a background in buying and selling, particularly in welding processes and products.
• Maintain a clean, tidy, and organized branch, ensuring the safety and wellbeing of the local team, and escalating any issues to management promptly.
• Manage a portfolio of smaller accounts, acting as the primary point of contact. Develop a deep understanding of customer needs, building strong relationships to enhance satisfaction and loyalty.
• Drive sales and revenue growth within accounts, identifying upselling and cross-selling opportunities to meet or exceed sales targets.
• Complete all sales reporting requirements accurately and timely within ACL systems.
• Develop comprehensive project plans, manage resources, and ensure successful project execution.
• Build and maintain relationships with clients, suppliers, and team members, ensuring proactive issue resolution to keep projects on track and maintain high client satisfaction.
• Attend daily sales huddles and weekly meetings, following the ACL sales process consistently.

Experience, Qualifications, and Skills

• Experience in sales and/or customer service roles, including B2B supply dealing with a large number of SKUs.
• Proven track record in achieving results and providing strong leadership.
• General knowledge of welding processes and products.
• Competence in using systems, including CRM and ERP (Netsuite experience is advantageous).
• Strong organizational skills with the ability to multitask and be an all-rounder in various branch operations.
• Sales mindset with a love for helping people (colleagues and customers).
• Friendly nature with solid attention to detail and a process-driven approach.

Values

ACL’s values are the fundamental beliefs upon which this business and our behaviors are based. These values are embedded in all ACL roles, and you will need to understand, demonstrate, and apply them in your everyday activities.

• Act with honest intent
• Be a learner, not a knower
• Embrace grit without ego
• Serve with certainty
• Build connected communities

What’s in It for You

• Salary range: $70,000 to $80,000 per annum.
• Additional benefits include a vehicle, phone, and potential profit share.
• Work from 7:30 am to 4:30 pm, with some flexibility for early starts or late stays.

As our Technology Manager - Apps and Data you’ll be required to bring a combination of technical knowledge and leadership capability with a strong focus on people management of a skilled team of IT professionals. In this role you’ll play a crucial role in shaping the technological landscape for NEXTDC while fostering a positive and dynamic team culture.

Included in the teams you’ll be managing are experienced professionals covering:

• Customer app and integrations: Azure, .Net framework, C# Angular/React
• Salesforce: Sales Cloud, Service Cloud, Experience Cloud
• ServiceNow: Workflows, Forms, View, Integration
• Data: Maintain Data Models, Reporting, Data Mart

To be successful in this position you will show an entrepreneurial mindset and bring value to the following areas:

Leadership and Team Management: Ensuring a collaborative and productive environment. Fostering growth and development. Performance reviews and employee engagement.

Operational Oversight: Implement robust monitoring and alerting systems. Develop comprehensive backup strategies and recovery plans. Adopt best practices for cloud operations

Project Oversight: Coordinate with project managers to align IT projects with business objectives and timelines. Overseeing design, development, and deployment processes. Manage resource allocation effectively to meet project deadlines and budget constraints.

Strategic Planning: Collaborate with senior management to define IT strategies and initiatives that support the company's goals. Develop and implement policies and procedures to enhance efficiency and standardize best practices.

Budget and Resource Management: Negotiate with vendors and suppliers to procure high-quality services and products at competitive prices. Monitor IT expenditures and provide reports to senior management on financial performance.

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

As the Operations Information Management Specialist, you will support our Operations team in managing the ongoing operations and support of our Data Centres. You will enhance operational efficiency, service quality, and data management practices, driving continuous improvement initiatives and optimising processes.

Reporting to the Operations Centre of Excellence Manager, you will collaborate across various CDC disciplines to maintain high standards of documentation integrity and facilitate smooth operational workflows. Additionally, you will manage our Operations Information environment and standardise formats and structures across all DC operations sites.

Key Accountabilities:

Operations Systems Support: Manage daily system operations, troubleshoot and resolve issues, provide user support, and deploy system updates while analysing processes for improvement.

Document Management System Implementation: Develop and maintain a document tracking system, organise and secure documents, enforce control policies, maintain standards, and ensure compliance.

Document Reviews and Approvals: Set and coordinate standards for document creation, review, and approval, addressing feedback and ensuring quality compliance.

Communication, Training, and Support: Create and update user guides and training materials, deliver training sessions, provide technical support, and communicate effectively with stakeholders.

Monitoring and Reporting: Track document status, generate activity reports, and align document management practices with organisational goals.

About you: 

This role is ideal for someone with a strong background in information management, a keen eye for detail, and experience in complex environments. As CDC experiences a period of growth and development, this position will be crucial in enhancing existing operational workflows and implementing new systems and processes.

Experience:

• Strong technical skills with a solid understanding of Microsoft tools and information management software.
• Experience in data management, document control, or information systems administration.
• Proficiency in database applications and excellent problem-solving and analytical abilities.
  

Desirable skills:

• Strong technical skills, with a clear understanding of Microsoft Dynamics, SharePoint, and other SaaS systems, including proficiency in SQL, JavaScript, HTML, CSS, and RESTful APIs. 
• Microsoft Dynamics certifications (e.g., MB-300, MB-310, MB-320). 
• Developed skills in document control, data management, and information governance specific to data centre operations.
  

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

How to Apply:

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

As our Technology Manager - Apps and Data you’ll be required to bring a combination of technical knowledge and leadership capability with a strong focus on people management of a skilled team of IT professionals. In this role you’ll play a crucial role in shaping the technological landscape for NEXTDC while fostering a positive and dynamic team culture.

Included in the teams you’ll be managing are experienced professionals covering:

• Customer app and integrations: Azure, .Net framework, C# Angular/React
• Salesforce: Sales Cloud, Service Cloud, Experience Cloud
• ServiceNow: Workflows, Forms, View, Integration
• Data: Maintain Data Models, Reporting, Data Mart

To be successful in this position you will show an entrepreneurial mindset and bring value to the following areas:

Leadership and Team Management: Ensuring a collaborative and productive environment. Fostering growth and development. Performance reviews and employee engagement.

Operational Oversight: Implement robust monitoring and alerting systems. Develop comprehensive backup strategies and recovery plans. Adopt best practices for cloud operations

Project Oversight: Coordinate with project managers to align IT projects with business objectives and timelines. Overseeing design, development, and deployment processes. Manage resource allocation effectively to meet project deadlines and budget constraints.

Strategic Planning: Collaborate with senior management to define IT strategies and initiatives that support the company's goals. Develop and implement policies and procedures to enhance efficiency and standardize best practices.

Budget and Resource Management: Negotiate with vendors and suppliers to procure high-quality services and products at competitive prices. Monitor IT expenditures and provide reports to senior management on financial performance.

We are seeking a Branch Supervisor who will be primarily responsible for inbound inquiries while maintaining and growing a small pool of existing accounts. They will act as the primary point of contact locally and ensure smooth daily branch operations.

ACL Industrial Technology is a leading independent industrial supply company, dedicated to eliminating supply chain frustration through increased productivity and reduced waste. We supply machinery, welding, safety, abrasives, and industrial products with a focus on fast, easy, and hassle-free service. 

Responsibilities:

• Serve as the primary point of contact and branch custodian, handling customer service and sales, assisting walk-in customers, answering phone calls, and performing occasional ad hoc customer visits.
• Manage a large SKU environment with a background in buying and selling, particularly in welding processes and products.
• Maintain a clean, tidy, and organized branch, ensuring the safety and wellbeing of the local team, and escalating any issues to management promptly.
• Manage a portfolio of smaller accounts, acting as the primary point of contact. Develop a deep understanding of customer needs, building strong relationships to enhance satisfaction and loyalty.
• Drive sales and revenue growth within accounts, identifying upselling and cross-selling opportunities to meet or exceed sales targets.
• Complete all sales reporting requirements accurately and timely within ACL systems.
• Develop comprehensive project plans, manage resources, and ensure successful project execution.
• Build and maintain relationships with clients, suppliers, and team members, ensuring proactive issue resolution to keep projects on track and maintain high client satisfaction.
• Attend daily sales huddles and weekly meetings, following the ACL sales process consistently.

Experience, Qualifications, and Skills

• Experience in sales and/or customer service roles, including B2B supply dealing with a large number of SKUs.
• Proven track record in achieving results and providing strong leadership.
• General knowledge of welding processes and products.
• Competence in using systems, including CRM and ERP (Netsuite experience is advantageous).
• Strong organizational skills with the ability to multitask and be an all-rounder in various branch operations.
• Sales mindset with a love for helping people (colleagues and customers).
• Friendly nature with solid attention to detail and a process-driven approach.

Values

ACL’s values are the fundamental beliefs upon which this business and our behaviors are based. These values are embedded in all ACL roles, and you will need to understand, demonstrate, and apply them in your everyday activities.

• Act with honest intent
• Be a learner, not a knower
• Embrace grit without ego
• Serve with certainty
• Build connected communities

What’s in It for You

• Competitive Salary
• Additional benefits include a vehicle, phone, and potential profit share.
• Work from 7:30 am to 4:30 pm, with some flexibility for early starts or late stays.