Overview:

• Full-time, Continuing position

• Salary Level HEW 5 + 17% Superannuation

• Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University

About the role

As Student Service Officer, you will be working in a dynamic, supportive team to provide high quality support and advice to students across RMIT’s Student Connect channels and service points. You will be helping students to explore and understand their options, guiding them through student administrative and support processes to help resolve any issues and enhance their RMIT student experience.

To be successful in this position, you will have:

• Excellent communication skills and the ability to liaise with a variety of stakeholders

• Positive attitude towards work, eager to learn and have a passion to deliver high-quality customer service

• Demonstrate empathy and engagement with the ability to quickly build and maintain good working relationships with stakeholders

• Well-developed time management skills with the ability to manage multiple service channels to achieve timely resolutions in a busy environment

• Sound decision-making skills and judgement with a solution focus

• Contribute to continuous improvement initiatives and new ways of thinking and working

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Group

The Students group shapes, designs and delivers key student services and experiences to prepare RMIT students for study, life and the global workforce. We work in partnership with students, academics, professional staff, industry and the community to deliver transformative student experiences that improve access, participation, retention and success for all RMIT students.

Our objectives are to:

• Shape, co-create and inform an inclusive, safe, industry-engaged and global student experience

• Deliver impactful, connected service, care and development opportunities at scale, and to engage, empower and value each other so that together we can make a difference.

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact Evan Goulas (Student Service Advisor) via email evaggelos.goulas@rmit.edu.au.

Position Description – Student Service Officer

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. 

Applications Close:

Overview:

• Full Time, Fixed Term until 31 December 2024

• Salary Level Teacher 2-5 Depending on Qualifications and Experience + Superannuation and Flexible Working Arrangements

• Based at the City Campus but may be required to work and/or be based at other campuses of the University.

About the Position

The Student Success Coach plays a pivotal role in guiding and empowering students to achieve their full potential within the courses offered by the College of Vocational Education. Working directly with students across a range of programs, this role will employ specialist learning strategies and develop appropriate learning activities to support students to meet course learning outcomes. The Student Success Coach will be required to work collaboratively in a team-teaching situation with vocational teachers when providing specialist support to students with Language, Literacy and Numeracy needs.

The role also includes provision of targeted student support, identification of at-risk students, identification of barriers to academic success and referral to additional support services.

The incumbent will use their strong interpersonal, written and oral communication skills to engage students and work effectively with vocational teachers, influencing classroom practice where appropriate. You will have a proven track record supplying Language, Literacy and Numeracy support in an education background with a strong understanding of the VE sector and a demonstrated understanding of specialist LLN teaching methodologies.

Positions with either a Language, Literacy or Numeracy specialisation are available.

To be successful in this position, you’ll have:

• Interpersonal & Communication Excellence: Demonstrated ability in effective teaching, consultancy, and strong presentation with adeptness in various teaching techniques. This includes highly developed written and oral communication skills and effective partnership-building abilities.

• LLN Expertise: Proficiency in delivering tailored strategies in LLN Speciality and well-developed teaching skills, including selecting and using a wide range of strategies appropriate to a diverse student population and the competency standards required such as direct instruction, scaffolding, and adjusted learning activities, coupled with experience in designing individualized plans considering students' well-being, cultural backgrounds, demographics and academic challenges.

• Collaborative Approach: Proven ability to work effectively in a team-teaching environment to address LLN-specific needs and provide academic student support.

• Support for At-Risk Students: Demonstrated capability to develop, implement, and review strategies ensuring guidance for students at risk.

• Technology Integration in Learning: Ability to integrate technology into learning programs, emphasizing the enhancement of student outcomes, and proficiency in computer-based skills, including Windows software and internet tools.

• Student Engagement & Motivation: Proven track record in creating engaging learning activities and guiding students to maximize their learning outcomes.

• Mandatory: 3 years teaching experience with high level LLN expertise.

Qualifications

• Certificate IV in Training and Assessment (TAE40116) or equivalent

• An AQF7 or higher qualification in adult education (LLN specialised)

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the College of Vocational Education

The purpose of RMIT’s College of Vocational Education is to empower learners and our industry, community and government partners to succeed in the new world of work. Our five-year strategic roadmap, ALiVE@RMIT, purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multi-sector provider with global impact and influence.

Led by our Pro Vice Chancellor, the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners, so we can:

• lead in practice-based learning

• empower learners for the future of work

• engage industry and community at scale

• grow for impact and influence

The College of VE is delivering impact through transformation that creates long-term change.

Learning and Teaching Innovation

Guided by our student-centred approach, the College of VE empowers high-performing educators to deliver exceptional learning experiences by:

• Accelerating online delivery and embedding learnings from COVID-19 and

• Enabling a new and unique approach to practice-based learning

With a central focus on learning and teaching innovation, driven by a culture of continuous improvement and underpinned by strong governance, the College of VE strives for excellence in quality, compliance and policy oversight.

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

Please note:  Due to the urgent nature of the role, we will be running a rolling recruitment process, contacting candidates as soon as they apply, so please do not wait until the closing date to apply.

For further information about this position, please see the Position Description hyperlinked below or contact Diana Ruiz via email diana.ruiz@rmit.edu.au. 

Position Description – Student Success Coach

RMIT reserves the right to remove this job posting at any time.

#LI-Hybrid

Applications Close:

Overview:

Applications Close: