Sodexo are looking for Expressions Of Interest from suitably qualified and experienced Operations Managers. This role will be permanent, full time, based in our office in Balcatta with frequent site travel required.

The Operations Manager works to ensure management programs are effective and connect production staff to their goals. This involves overseeing staff to ensure efficiency and minimizing service failures.

Key Responsibilities:

• Conduct performance reviews for the operations team.
• Collaborate with the sales team to meet customer service expectations.
• Oversee staff to ensure efficiency and quality control.
• Monitor and improve work management processes.
• Establish and meet company goals and policies.
• Ensure clear and followed production and operational procedures.
• Drive work processes and standards for top quality and productivity.
• Ensure compliance with all safety requirements and regulations.
• Develop best practices and tools for service management and operations.
• Manage key processes and workflows for the operations team.
• Continuously seek ways to enhance quality through innovation and cost efficiency by monitoring performance against existing standards
• Ensure the effective commercial management of all aspects of the Mining portfolio (as defined), as well as Review all site P&Ls in the portfolio and provide feedback and validation.
• Meet or exceed operational and financial KPIs and assist in the development and review of budgets for all operational activity.

Competencies:

• Planning and Organizing: Develop realistic work plans, identify resources, and create contingency plans.
• Collaborating with Others: Foster collaboration, provide constructive feedback, and build consensus.
• Asset Management: Utilize and manage assets effectively, ensuring they meet organizational needs.
• Fostering Communication: Communicate openly and adapt messages to diverse audiences.
• Concern for Safety: Promote and implement health and safety policies.
• Achievement Orientation: Focus on achieving high-quality results and encourage improvements.
• Inspiring Others: Energize and inspire teams to strive for excellence.
• Attention to Detail: Ensure accuracy and thoroughness in all tasks

Drive the success of IT application projects, including HRIS and HSE programmes, by providing expert leadership, coordinating resources, and maintaining strong relationships with technical teams, stakeholders, and vendors. Ensure smooth delivery through strategic planning and effective collaboration, optimising every stage of the project lifecycle.

• Develop and maintain key project management artefacts, including schedules, status reports, action/issue/risk logs, and communication plans.
• Identify, manage, and escalate project risks and issues as required, while ensuring scope, resources, deliverables, and timelines are effectively managed.
• Build strong relationships with internal teams and vendors, providing support and guidance throughout the project lifecycle, ensuring alignment with IT governance and security requirements.
• Support business change management activities, provide systems and business analysis, and build long-term partnerships with stakeholders to drive project success and a constructive workforce culture.

Lead a team of Claims Consultants and Service Officers to deliver exceptional claims handling and a market-leading customer experience. This role focuses on:

• Ensuring strong operational disciplines, portfolio management, and stakeholder engagement while managing risk and compliance.
• Driving a culture of process improvement and embedding best practices in claims handling.
• Resolving escalated issues and delivering outcomes aligned with TAL’s Claims Philosophy.
• Contributing to key projects and maintaining up-to-date knowledge of industry guidelines, processes, and policies.

Make a real impact by leading with excellence and fostering continuous improvement.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

We are seeking a motivated property professional to join our high performing team based in our Liverpool office. This role presents itself as a great opportunity for a recent graduate or someone currently in real estate sales looking to transition their career into a commercial sales focused role.

You will work alongside the most successful and experienced operators in the country to maximise your income, build market share and become a dominant player in this space.

Already equipped with Commercial sales knowledge we will provide you with the scope, autonomy, and development to show the professional value you can truly add, supporting you with the most comprehensive tools and infrastructure available that are the envy of the industry.

What we're looking for?

• Strong and experienced leader with the ability to lead by example, believe in a strong team culture and set the scene for high performance. A results-driven individual who communicates and delegates effectively.

What you will be doing?

• Providing leadership and management support to the Rooms Division operation and ensure that all related areas are performing in a cohesive manner linked to the hotels core objectives and company philosophies.
• Be flexible and willing to work across the 7 days to ensure service standards expected are being achieved.