What you can expect from us

At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey!

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list:

• Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.
• Flexible working culture to support the balance you need in both work and life.
• Parental leave programs.
• Childcare and caregiving benefits.
• A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program.
• A global, cross-functional mentoring program.
• We also have team building activities, various employee belonging groups, volunteering, and community outreach programs.

What you get to do in this role

ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.

The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.

Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

• Comfortable presenting to all levels of management, including C-Level stakeholders.     
• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.

About Us

Squadron Energy is Australia’s leading renewable energy company that develops, operates and owns renewable energy assets in Australia. With proven experience and expertise across the project lifecycle, we work with local communities and our customers to lead the transition to Australia’s clean energy future.

We are 100% Australian owned and have 1.1 gigawatts (GW) of renewable energy in operation and an Australian development pipeline of 20GW.

We are committed to advancing our Reflect Reconciliation Action Plan as part of our ongoing efforts toward reconciliation.

The Role

Reporting to the Head of HSE, the Health and Safety Manager - Development and Projects is responsible for managing workplace health and safety across the business with a focus on development activities and key improvement projects.

The purpose of the role is to provide support to the Development team and corporate functions including advising on WHS risk management, WHS training, injury management and participating in and monitoring WHS inspections and observations.

This role will involve travel to office locations and sites to engage and liaise with broader Squadron Energy (SQE) teams and relevant stakeholders.

Key responsibilities:

• Develop and implement health and safety policies, procedures and improvement initiatives to ensure risk is effectively managed and compliance with WHS legislation achieved.
• Lead the continued development, implementation, promotion and review of SQE’s WHS Management System.
• Participate in and conduct regular workplace inspections and audits to identify potential hazards and recommend corrective actions.
• Lead and participate in WHS training programs to ensure all employees are aware of their responsibilities.
• Investigate accidents, incidents, and near-misses, and develop strategies to prevent reoccurrences.
• Collate and report monthly on WHS incident data for SQE and identify trends.

About you

You will have:

• Diploma in Workplace Health and Safety or equivalent.
• Certificate IV in Training and Assessment
• Mental Health First Aider, Workplace Rehabilitation and Return to Work Coordinator.
• Demonstrated experience in health and safety roles, preferably in a business support and corporate setting.
• Experience in applying WHS legislation, regulations, Codes of Practice for effective management of business risks.
• Strong organizational skills, with demonstrated ability to work independently to organize and prioritize workload.
• Work efficiently and effectively to deadlines and respond to multiple and diverse stakeholders.
• Well-developed written and verbal communication skills
• A current Australian driver’s licence

What’s on Offer  

In addition to a competitive remuneration package combined with attractive benefits, employees have the opportunity to access training and career development, and workplace flexibility. Squadron Energy also recognises the importance of diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Visit www.squadronenergy.com to learn more about us. 

To apply  

Please click on the "Apply" button above. Applications close on 28/12/2024.  Submit your updated resume and a cover letter addressing the requirements to be considered for the role.  Our recruitment team will commence the review process during this period, so please monitor your email regarding communication on progress of your application. Only successful applicants will be contacted. 

Aboriginal and Torres Strait Islander people are encouraged to apply. 

Appointment to this position will be subject to reference checks, a National Police Check and other applicable background screening if required. Squadron Energy has existing relationships with recruiters. No cold calling from recruiters please.