The Retail Business Consultant role is critical to the success and the growth of our Aussie Retail network (footprint, broker headcount, productivity, settlements, and market share).

This is a key role responsible for driving the performance, engagement and growth of a region of Aussie Franchise stores, within the Retail channel. Partnering with the Franchisees of stores in South Australia, you will lead, inspire and engage franchisees to achieve their business goals and influence delivery of the Group business plan. 

• With insight into the individual needs of each store in your region, you will use your business experience and acumen to support Franchisees to grow their business. You will seek to influence outstanding results through the development and implementation of robust business plans that are aligned to the network performance and customer standards of the Group.
• Embedding the operating cadences, you will conduct regular physical and virtual sessions with each store to coach to franchise performance, business planning, broker development and business development. You will work closely with each store to connect into Group resources and enable tailored plans to support local area marketing, training, recruitment, and retention strategies.
• You will lead the uplift of the network performance (to budget) and customer standards, through implementing best practice sharing, benchmarking. performance management and broker engagement initiatives for your region.
• You will lead the retail broker growth strategy in your region, monitoring adherence to Franchise Agreement standards and implementing effective broker recruitment and retention strategies, contributing to the growth, productivity, and market share of your region.
• In conjunction with the Senior Retail Business Consultant, you will support your franchisees to navigate through each store’s franchise journey, including (but not limited to) store refresh/refit requirements, franchise agreement renewals, store sales and store closures.
• You will contribute to the implementation of the network market representation strategy in your state through the identification of high quality prospective new franchisees (internal and external), leading to an increased store footprint in your region.

What you will do: 

Reporting to the GM Technology, you will collaborate with corporate and IT departments to develop initiatives and solutions that improve stakeholder returns, customer service and business efficiencies via technology and process improvement. This is a fixed term contract position, until October 2025. 

You will also: 

• Have accountability for the successful completion of all aspects of assigned project work. 
• Improve processes and optimize the company's digital presence and performance. 
• Identify and resolve business process and technology issues. 
• Work closely with managers and end users to analyse complex business problems and determine an IT solution. 
• Gather data and analysis of business and user needs. 
• Provide recommendations on hardware and software procurement to support client's business goals. 
• Coordinate the development of documentation to enable implementation and turnover of the process of system. 
• Drive the transformation of business data into actionable information through managing the ETL, Modelling and potentially machine learning processes. 
• Drive data innovation through identifying and integrating new data sources and re-leveraging existing data for enhanced capabilities. 

What you will bring: 

• Experience in product Architecture and Design Best Practices 
• Experience working with developers 
• Experience with Cloud Solutions and/o rRDBS 
• Able to effectively facilitate meetings, demonstrate brainstorming / consensus building skills, and interact with executive level project sponsors. 
• Understanding of clear Process Flow Analysis 
• Some technical skills and a solid understanding of software development. 
• Business & commercial acumen and excellent stakeholder management skills 
• Analytical skills are necessary in order to correctly identify risks and solve any problems which may arise throughout the project. 
• Good time management skills and the ability to juggle multiple tasks at once 
• A good communicator with effective stakeholder management & conflict resolution skills 

What’s in it for you?  

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect:  

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.  
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more  
• Our reward and recognition program 'My Thanks'   
• Employee referral program where you may be eligible for a referral bonus of up to $2,000  
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.  

Know you belong: 

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.   

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:     

• We made the 2022 AFR Boss Best Places to Work List  
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan  
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025  
• Certified as a Family Inclusive Workplace  
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? 

Apply now, we cannot wait to hear from you!  

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.