About blueAPACHE

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards. We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience.

What You'll Do

This newly created role presents an amazing opportunity to build upon your solid knowledge of employment law and HR advisory support, with this position working end to end across the employment lifecycle. Responsibilities will be varied, and will include:

• Maintain and enhance our onboarding toolset to ensure high quality onboarding 
• Support the business with timely, accurate and practical reporting on all elements of the employee lifecycle built on reliable HRIS data including monthly reporting to the Executive
• Develops and enforces HR policies aligned with legal requirements and organisational strategy.
• Ensure all people policies and procedures are continually reviewed and aligned to bA Values and compliant with relevant legislation
• Develop collaborative partnerships with all leaders that are built on open communication and transparency
• Establishes the process for conducting annual or quarterly performance reviews, including timelines, guidelines, and tools (such as evaluation forms, software, and review cycles). This process ensures that all employees are evaluated consistently and fairly.
• Promotes a continuous feedback culture, where performance is not only reviewed at the end of the year but on an ongoing basis. This allows for real-time adjustments, support, and development.
• Manages risk associated with employee relations, ensuring proper handling of grievances and disputes.
• Actively participate in the ongoing innovation of HR processes and activities to continuously improve service delivery and value add to the business
• Manages promotion and succession planning processes based on merit and performance data.

What You'll Need to be Successful

To excel in this role, you will demonstrate previous experience working in a HR role, being exceptionally skilled at managing employee life-cycle activities and processes with a high-level of accuracy and be comfortable at interpreting policies, procedures and to provide sound advice to employees and People Leaders. You will be customer centric by nature, highly organised, adaptable and comfortable working with ambiguity.  Ideally, we are seeking:

• Previous experience (5+ years as a guide) in an HR position
• Demonstrated knowledge of Australian employment legislation and practices
• High level attention to detail
• Drive and ability to work in a high volume, fast-paced, fluid environment
• Ability to liaise and communicate confidently with employees across the business
• Ability to maintain a high level of confidentiality and professionalism with sensitive information
• Work well within a team environment, but also capable of working independently to progress workloads and priorities
• Any prior experience working within an IT organisation would be an advantage but not mandatory

What’s in it for you?

blueAPACHE continues to grow and we recognise our people are our most significant differentiator.

• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Take advantage of our Employee Benefits platform – novating leasing, discount shopping & insurances!
• Ongoing training and development including paid certifications.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blueAPACHE are subject to Police Clearance Checks.

As a Sr. Regional Partner Manager, you will help support our transformational vision: 'Partner Success' is synonymous with 'Customer Success' in accelerating Digital Transformation and predictable outcomes for our partners.

The Sr. Regional Partner Manager is aligned to a focused regional territory to lead Co-sell/Co-delivery and "Sourced" NNACV. You will produce new business in logo accounts, and ensuring our partners help provide successful projects within your territory or region. You will work with Field Sales, Solution Sales specialists, Pre-sales, and the Customer Outcome teams to grow the pipeline.

You will be empowered to develop a joint go-to-market Territory plan featuring ServiceNow enabled service and workflow offerings. Strategies will feature "Sourced and Partner Impacted" NNACV, showcase wins and capacity metrics, and reflect regional Marketing plans and engagement with other ServiceNow sales solutions teams. Success will be measured by achievement of sales quotas for allocated accounts or territory on a quarterly and annual basis.

What you get to do in this role: 

• Work with ServiceNow Global (Big 4) partners to produce new business.
• Ensure our partners help provide successful projects to customers.
• Support joint sales pursuit activities to guide field interlock resulting in "Sourced" NNACV.
• Accelerate account growth through joint go-to-market plans in consideration of ServiceNow's four C requirements: Capacity, Capability, Competency, and Customer Success.
• Ensure Alliance operational thoughtfulness, consistency and business review governance with ServiceNow and executive partners from regional partners.
• Develop capacity plans to assure partners are well positioned to sell the value of the Now Platform and to provide successful customer implementations (through proper competencies, certifications, and committed co-delivery plans).
• Work with Marketing teams on both sides to build joint closed-loop demand generation plans (Partner Prospecting Days, CxO Roundtables and joint events).
• Ensure the Partner strategy is following Value Selling (i.e., Value Prompter) and Now Value principles.
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