We are seeking an experienced and dynamic Senior HR Advisor to join our team in Sydney. This pivotal role requires a seasoned HR professional with 6 - 8 years of experience, a strategic mindset, and a proven ability to influence and partner with senior stakeholders across different regions. Experience in working within a multinational or cross-regional environment is highly preferred. The successful candidate will play a critical role in aligning business objectives with people strategies, ensuring workforce growth and development while fostering a positive, high-performance culture in a global context.

Key Responsibilities:

HR Strategy & Business Partnership:

• Collaborate with business leaders across regions to develop and implement people strategies that support global and local business objectives.
• Act as a trusted advisor, providing expert HR guidance on talent management, succession planning, and organizational development, with an emphasis on cross-cultural dynamics.
• Partner with senior leadership to influence and implement organizational change initiatives that enhance employee engagement and business performance across multiple regions.
• Proactively assess and address the HR needs of the business, ensuring alignment with broader organizational objectives on a global scale.

Employee Relations & Performance Management:

• Provide expert advice and coaching to managers and employees on employee relations matters, ensuring compliance with both local and international labour laws.
• Oversee and guide performance management processes, supporting managers across regions in delivering effective feedback and developing their teams.
• Lead and manage sensitive employee relations cases, such as grievances and disciplinary actions, while maintaining confidentiality and professionalism.
• Collaborate with managers to implement performance improvement plans, ensuring alignment with global HR practices.

Change Management & Organizational Development:

• Lead and support organizational change initiatives, ensuring smooth transitions and providing guidance on restructuring and workforce planning, particularly in multinational contexts.
• Develop and implement strategies to manage the impact of organizational changes on employees across different regions, including communication plans and support structures.
• Act as a change agent, driving initiatives to continuously improve HR processes, policies, and systems across borders.

HR Reporting & Compliance:

• Analyse HR data and metrics to provide insights and recommendations to senior leadership for strategic decision-making on a global scale.
• Ensure compliance with local and international employment laws and regulations, including guidance on employment contracts, policies, and procedures.
• Monitor and report on key HR metrics, such as turnover, retention, and engagement across different regions, recommending actions where improvements are needed.

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 6-8 years of experience in HR, with a strong focus on HR business partnering, employee relations, and talent management, preferably within a multinational or cross-regional environment.
• Proven ability to build and maintain strong relationships with senior stakeholders, influencing and driving business outcomes across regions.
• Excellent knowledge of Australian labour laws, with an understanding of international HR best practices.
• Exceptional communication, interpersonal, and problem-solving skills, with the ability to work across cultures.
• Ability to work in a fast-paced, dynamic environment, balancing multiple priorities across regions.
• Strong analytical skills, with the ability to interpret data and provide actionable insights for a global workforce.
• Proficiency in HRIS systems and Microsoft Office Suite.

Preferred:

Experience working in a multinational company or managing HR in a cross-region context is highly desirable.

• Competitive salary and performance-based bonuses.
• Opportunities for career growth and development within a global company.
• Collaborative and inclusive work environment with exposure to cross-region operations.
• Health and wellness benefits.
• Flexible working arrangements.

Purpose of your Role

Reporting to an Operations Team lead within Payment Operations, the Settlements Officer will be responsible for various tasks spanning the Payment Ops group including but not limited to, incoming and outgoing payment reconciliation, outward payment batch processing, Investigation/Trace/Recall of customer funds in accordance with company policies, and commercial and consumer team requirements.  Daily calculation of funding requirements to ensure sufficient balance in Accounts to meet daily payment obligations.

This position is accountable for contributing to effective Operations & Settlements procedures and processes that balance OFX’s operational, financial, and reputational risk associated with its incoming receipts, outgoing payments and global payment methods.  The Settlements Officer supports ‘direct to client’ focused practices that position OFX for scalable, profitable business growth.

This role is also responsible for the day-to-day enquiries from internal service and dealing teams in relation to operational issues, which include the receipt and settlement of customer transactions, investigation of payment instructions, status of payments and location of funds.

What you do

• Performing daily incoming payments reconciliations
• Perform outgoing payment processing operations and payment exceptions
• Serve as contact for internal and external stakeholders, while responding to and escalating issues appropriately
• Perform unallocated funds procedure and processes
• Analyze and drive to completion open items as they relate to payments and investigation activities
• Customer and bank liaison as needed for investigation of payment instructions or location of funds
• Continually review back-office operations for continuous process improvement and automation; support strategic initiatives including definition of process, controls and associated system requirements
• Ensure policies and procedures are followed to mitigate risk and fraud
• Liaise with financial institutions and assist in payment resolution
• Communicate efficiently with Global Treasury and Cash Management teams to ensure incoming receipts from and outgoing payments to customers are accurately managed and forecasted in cash balances.
• Align with the corporate strategy and priorities; actively participate in the development of the department’s procedures and processes and continuous improvement
• Ensure all documentation is updated and accessible, service levels are maintained, and adhere to all established procedures and controls
• Understand the competencies required for successful job performance and utilize this knowledge to coach and develop team members as well as to identify training needs
• Energize and inspire colleagues – generating excitement, a sense of pride, and a drive to excel
• Build and maintain relationships at all levels both within and outside the organization
• Identify ways to improve productivity and efficiency, while also utilizing relevant internal technology to efficiently manage Operations needs and deliverables
• Work together with the other colleagues in the Operations department globally to create a cross-functional, collaborative, high-performing team
• Monitoring of internal and customer email mailboxes and responding in a timely manner
• Assist with ad-hoc projects and IT change requests