Leading from the front, you will join a team who are highly guest focused delivering exceptional guest service, whilst proactively driving and maximising revenue and upselling programs. You will  have direct responsibility of managing the Front Office division which encompasses Reception, Concierge, Driveway, Guest Relations, Club Lounge & Housekeeping.

You will have the opportunity to create and drive strategy for the Front Office operations. This role will be both challenging and rewarding as the successful candidate will gain commercial acumen, product development and leadership skills in a luxury environment.

• An exciting opportunity has arisen for a Senior Cost Manager / Associate Director - Mechanical & Electrical, to join our team in our Caberra office. Supporting our clients to deliver projects and programs for Defence projects.
• The position will be to lead on the Mechanical & Electrical (M&E) specific deliverables within a larger project or leading direct M&E commissions, such as asset upgrade works.
• The individual must be self-motivated and Client facing (both internal & external) with the ability to manage multiple projects and clients. This will involve establishing early budgets, early estimating, and cost planning, tendering and procurement and post contract duties.
• The role will also include management of other Assistant Cost Managers and Cost Managers within the M&E.
• A good knowledge of M&E systems and supply chain is fundamental with the ability to work collaboratively.

Position: Insights Manager  

Reports to: Client Director

Business Unit: DBM Atlas Insurance team  

Location: Melbourne (preferably) although Sydney also acceptable

The Company

Operating across 49 global markets and with offices on 4 continents, RFI Global is the leading data-driven insights provider and thought leader to the financial services industry.

Over 16 years RFI has maintained its fast growth start up mentality and provides a completely dynamic environment where creative and innovative thinkers can thrive.

We are looking for experienced Insights Manager with an entrepreneurial mindset to be part of this growth. You will be joining a highly diverse business which boasts over 30 nationalities as part of its core team. We are offering an exciting opportunity to be part of an expanding team, with an attractive and highly competitive benefits structure and fantastic career opportunities.   

The Role

This is an exciting role within our DBM Atlas team, focused on serving our insurance clients. You will be integral in driving the team forward, being focused on exceeding client expectations in all forms of delivery, identifying and implementing research and operational best practice and mentoring more junior members of the team. Insurance is a key growth category for RFI and you will be instrumental in ensuring the business capitalizes on the opportunity.

Key Responsibilities

• Managing the relationship with various insurance clients and delivering outstanding customer service to those clients; including timely delivery of all reports, client queries and ad-hoc analysis requests ensuring they are provided to clients on time/in accordance with SLAs, to the expected standard and without error
• Maintaining deep understanding of the client’s strategic priorities, NPS performance and drivers
• Advancing the depth and actionability of insight provided to clients
• Producing periodic deep-dive reports and presentations for key clients end-to-end; including client briefing & consultation, solution scoping, analysis planning, data production, insight and report generation.
• Receiving briefings for ad hoc deliverables and communicating requirements and expectations to the Client Director/Senior Director
• Owning the execution of low-medium complexity adhoc analysis requests for insurance clients
• Providing support to Client Director on higher complexity adhoc analysis requests
• Supporting internal teams in the enhancement of production, QA processes and output including through automated production techniques
• Monitoring use of adhoc hours including determining hours required to complete tasks, communication and agreement of hours and adherence to agreed hours during production process
• Contributing to the identification of opportunities to improve the way clients are serviced and to enhance client value
• Liaising with clients on prioritization of tasks based on team capacity and workload
• Liaising with external providers associated with client deliverables
• Identifying and implementing innovative research approaches and methodologies
• Cascading subject matter expertise through the account team and broader business
• Leading training sessions and implementing ongoing internal training programs and knowledge sharing
• Assisting in putting together SOWs, sales pitches etc. in collaboration with Sales and Client Success teams
• Organising and conducting regular monthly client WIPs meetings and presentations
• Coaching and development of team members ensuring they are engaged and fulfilled in their careers at RFI.

• Experience in a research agency environment or research role.
• Experience working with banks / financial services providers.
• An ability to focus on client service above all else.
• Experience of using data and research to deliver customer insights.
• Experience managing primary research from the design stage through delivery.
• Experience managing of external panel suppliers.
• Experience presenting research and insights to clients at a senior management level.
• A desire to work on your own in a fast-moving environment, with an entrepreneurial focus.
• The ability to lead, engage and drive a high performing team.
• The ability to work and communicate effectively.
• Experience of using data/research software such as SPSS and Q
• Excellent leadership and organisational skills.
• The ability to challenge the status quo and think outside the box.

• Competitive salary
• Discretionary Bonus
• Opportunity to work with a global team in a fast paced, fast growth business
• Hybrid working
• 25 Days Holiday
• 2 Days Charity Leave
• Birthday Leave

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

The Senior Project Manager role is responsible for planning, organising and technically leading, and controlling complex IT projects from initiation to completion, and be the go-to person for everything involving a project’s organisation, delivery, and timeline.  This role demands excellent leadership, communication and project management skills combined with a deep understanding of IT systems and technologies.

What you’ll do   

• Defining & confirming project scope, objectives, deliverables, and resource requirements.
• Tailoring project methodology to individual projects.
• Ensuring preparation/completion of large projects to appropriate quality standards within time/cost constraints as well as meeting contractual requirements and budget requirements.
• Managing project teams operating on complex/large projects, typically in a complex, multiplatform technical environment.
• Controlling project design and planning activities associated with large, complex applications and infrastructure development projects.
• Coordinating documentation, design, development and testing of enhancements and new development projects.
• Applying quality assurance processes and quality control measures to ensure project deliverables meet the required standard. Regularly check the quality of project outputs and identify and address any deviations.
• Controlling project schedules and ensuring that applications programs are delivered within given timeframes, meet user requirements, and are easily maintainable.
• Working with resource management, define, sourcing and managing necessary project resources.
• Providing direction to project team members according to established policies and management guidance.
• Preparing project budgets, attaining necessary approvals in a timely manner and monitoring project financials and the realisation of defined project benefits. Effectively controlling and managing the issues, risks, dependencies and changes in scope associated with IT projects Establishing, managing and reporting on project budget(s), analysing budget variances and recommending appropriate action.
• Exceeding stakeholder expectations through the application of stakeholder management disciplines. Developing and managing vendor contracts / agreements associated with projects under management.
• Handover of projects from the project team to the business-as-usual support team be it within another Datacom service line, the customer themselves and/or a 3rd party.
• Liaising between customers and Datacom service lines to identify opportunities for support delivery improvements, cost reduction and value-add to the customer / client 
• Assessing the impact of changes to project cost, schedule, and scope. Raising variations were appropriate to facilitate these changes. Developing change management plans and facilitate change requests with minimal disruption to project objectives.

What you’ll bring  

• Broad and deep understanding of technical infrastructure projects and related technology dependencies.
• Demonstrated understanding and implementation of Project Management disciplines. Strong financial management practices with a clear understanding of the relationship between costs, utilisation and project revenue.
• Sound understanding and application of change management and Project Management competencies including scope, time, costs, quality, HR, communications, risk, procurement, and integration.
• Strong understanding of business requirements and technical limitations as determined by the organisation’s enterprise architecture.
• Demonstrable experience in people management and mentoring of project employees. At least 5 years of experience in Information Technology, with at least 5 years in Project Management.
• Proven experience in Customer and Senior Leadership Stakeholder management Experience liaising, and where required, managing 3rd party vendors.
• Effective leadership, coordination, motivational, negotiation and dispute resolution skills. Ability to apply analytical skill and conceptual thinking to operations and system planning across a range of technologies.
• Financial literacy to forecast and manage project budgets.
• Strong skills with Microsoft Office tools particularly Excel, Word, PowerPoint and Project.
• Ability to influence and build productive relationships with industry providers and stakeholders. Effective leadership, coordination, motivational, negotiation and dispute resolution skills. Strong understanding of project management principles.
• Ability to translate user needs into a technical solution to build and lead collaborative project teams to achieve organisational goals and objectives.
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements Proven analytical and problem-solving skills.
• Excellent customer relationship building and management skills.
• Strong influencing and persuasive ability.
• Proven analytical and problem-solving skills.
• Ability to escalate with a solution focus. Financial management, including cost estimation and budget tracking and reporting.
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
• Bachelor’s degree in Business, IT, Science, Engineering, Economics or a related discipline along with industry certification such as PRINCE2 Practitioner, PMP or similar

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.