The Opportunity

We have a newly created opportunity for a Key Account Associate to join the growth of our AIA Financial Wellbeing practice.  Within this role you will build and maintain strong relationships with our broker network to ensure delivery of agreed AIA Financial Wellbeing sales. This will include excellent service to our partners, brokers and their support staff within a framework of good corporate governance. This opportunity can be based in Melbourne, Brisbane or Sydney.

To do this optimally you will:

• Contribute to AIA Financial Wellbeing growth ambitions by meeting predetermined sales targets
• Pro-active business development and a strong ability to identify key strategic partners to enable the growth aspiration of AIA FW
• Collaboration and support of cross-functional teams across AIA FW and the broader business
• Assist with on-boarding of new brokers, brokerages and nurture quality engagement throughout their AIA FW journey
• Encourage and steer important relationships with our independent broker operators to enable mutually beneficial outcomes
• Drive dynamic MoM increase in broker registrations across aggregators
• Supervise ongoing performance within VOC/NPS surveys and individual customer feedback
• Develop and handle relationships with internal AIA FW collaborators including general advice, personal advice and health insurance
• Ensure accurate and up-to date documentation is in place and report any potential breaches to compliance team
• Handle resolution of any called out issues from broker partners and ensure to remain compliant ​

Successful applications will demonstrate:

• Proven business development experience within the Australian broker market
• A solid understanding of the Australian financial services and general advice market
• Exceptional written and verbal communication skills and the ability to build effective long-term relationships
• The ability to handle multiple activities across business partners
• Being results driven with hands on approach to developing and delivering solutions
• A strong work ethic with a high level of personal accountability
• Being aligned to a culture of integrity and diversity

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Access additional leave days a year to recharge and refresh yourself
• Work with supportive and inclusive managers
• Flexible working arrangements

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.  Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2023 ANZIIF awards by being named Life Insurance Company of the Year. 

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link prior to COB on Friday, 22 March 2024.

As an Associate Director in our Procurement Advisory team, you will be client-facing to build and maintain high-quality relationships with key clients in our target markets. You will play a key role in building our team’s capability and culture. A significant amount of your time will be spent leading consulting/advisory assignments for clients. You will excel in your role as a key contributor and leader in multi-disciplinary advisory teams. Your deep knowledge and experience in procurement, transaction management and contract management will be critical to the success of our work for clients.  

The primary responsibilities of the role are as follows: 

• Developing robust contemporary procurement strategies for our clients’ major projects and programs, helping to assure successful project outcomes and reduce delivery risks.

• Transaction management on major ($300m+) capital projects, setting up projects and programs for success by leading the procurement process.   

• Providing clients with expert contract management skills to support their projects, from initial contract set up through to managing variations and claims. 

• Proactively building networks with other members of the Turner & Townsend team, and with our key clients in the region, becoming a trusted advisor on matters relating to procurement and contract management for capital projects. 

• Contributing to Turner & Townsend’s vision and mission by developing proposals to address client challenges, creating innovative new service offerings, and prudent management of financial performance within your area of the business.   

• Being an active and empathetic leader of integrated advisory teams, taking ownership of commissions from start to finish, and directing and coaching our consulting staff. 

• Making a material contribution to business development and practice development. 

• Creating a collaborative and supportive team environment. 

Lodge new insurance claims for our customers and intermediaries Determine coverage through exploratory questioning, policy interpretation and using judgement and analysis to make informed decisions Elevate the customer experience through setting clear expectations of the claim process and effectively communicating how the claim will be managed Negotiate and obtain collection of customer excess including appropriate education of payment options Accountable for financial outcomes impacting claims costs through application of correct policy limits, applicable laws and leveraging preferred suppliers/repair methods Respond to and manage customer, supplier and repairer and third-party enquiries on existing claims via customer channel of choice with a focus on cost management and progressing and finalising the claim Respond to and manage claim activities; customer, supplier and repairer correspondence and complaints within agreed timeframes and obligations Ensure information provided to the customer is clear, complete and accurate based on sound knowledge and understanding of claim policies, processes and their intent Ensure claim review is completed on each claim touch; liaise with suppliers and repairers to ensure timely replacement and/or repair experience for our customers and claim is progressed efficiently, actively contributing to overall reduction of customer life of claim and effective financial management Identify opportunities to improve processes and systems and participate in their testing, in order to contribute to the overall efficiency and cost effectiveness of the Claims function Accountable for decision making within policy guidelines and delegations of authority to deliver best outcome for the customer and the organisation Appropriate and professional workplace behaviours, assist other team members and willingly undertake other key responsibilities and activities to contribute to overall portfolio health Demonstrate responsibility for own personal development and professional learning goals and actively participate in performance review process in conjunction with direct Leader