Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you!

Operating Hours
The operational hours for the Service Desk are Monday to Sunday 6am to 10.30pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster!

Benefits

• Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We aim to have everyone ITIL certified in their second year!
• We offer options for you to interview virtually.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap.
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

What you’ll bring

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

• Self-starters who are motivated to kick-start their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

Due to client clearance requirements Australian Citizenship, ability to pass national police check and willingness to obtain a Baseline Clearance is essential.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Company Overview:

Grima Recycling is a leading company in the recycling sector, dedicated to transforming waste management through innovative recycling solutions. With a strong commitment to sustainability and environmental responsibility, we strive to reduce waste and promote recycling initiatives across industries. Learn more about us at www.grimarecycling.com.au

Job Description:

We are seeking an experienced and capable Sales Lead/Manager to join our dynamic team. This role is essential for driving our sales strategy and expanding our market presence. The successful candidate will be adept at developing and scaling complex sales operations, capable of initiating and managing high-value deals, and experienced in negotiating and communicating with senior stakeholders.

Key Responsibilities:

• Develop and implement effective sales strategies, process and systems to meet and exceed sales targets.
• Manage the entire sales cycle from lead generation to closing deals, including proactively sourcing new opportunities and nurturing inbound leads.
• Engage and build strong relationships with senior stakeholders within client and prospect organisations.
• Collaborate with the marketing team to leverage new technologies and processes for lead generation, and the development of impactful sales collateral
• Lead efforts in operationalising and automating sales processes to continuously streamline efficiency and effectiveness.
• Provide insights into market trends and competitor activities to inform strategic decisions.

• Proven experience as a sales specialist or similar role, preferably in the recycling industry or similarly operationally complex fields.
• Strong ability to develop and execute sales strategies, with a track record of achieving sales targets.
• Self-initiating with a hunter mentality to driving growth
• Excellent communication, negotiation, and interpersonal skills, comfortable interacting with senior-level executives.
• Demonstrated ability to self-initiate and drive results in new market segments.
• Experience with CRM software and lead generation technologies.
• Desirable but not essential: Bachelor’s degree in Business Administration, Marketing, or related field

• A role at the forefront of the waste management and recycling industry, contributing to environmental sustainability.
• Competitive salary and incentives that far exceed industry standards.
• Opportunities for professional growth and development within a supportive and visionary company.
• A collaborative and innovative working environment.