Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

The Endpoint Management Specialist ensures the optimal performance, security, and management of all user endpoints within the organisation, including laptops, mobile devices, and tablets. This role focuses on maintaining the integrity and functionality of endpoint devices, contributing to strategic planning, and providing expert technical support. 

• Manage Endpoint Patching Solutions:
  • Operationalise and manage the 3rd party application patch solution to support the remediation of laptop and mobile device vulnerabilities. Ensure timely and effective patch management through regular weekly and monthly update cycles.
  • Operationalise the Defender Vulnerability Add-On to support resolving incidents and issues across user endpoint management. Monitor, identify, and resolve security threats, including malware, unauthorised access, and other vulnerabilities.
  • Manage Intune Update Rings and OS Update Lifecycle: Configure and manage Intune update rings to control the rollout of updates and patches for endpoint operating systems. Oversee the entire lifecycle of OS updates, ensuring compatibility, stability, and security of all user endpoints.
• Maintain Endpoint Platforms:
  • Ensure Intune and other endpoint platforms adhere to industry best practices and standards. Regularly update and maintain endpoint security settings and configurations.
  • Deploy and maintain Mobile Device Management (MDM) for organisation-owned devices and Mobile Application Management (MAM) for BYOD devices. Provide comprehensive user education and support to enhance user compliance and security awareness.
• Security and Configuration Management:
  • Implement and manage security settings, scripting, deployment, MDM, applications, and OS support. Adhere to security standards and frameworks such as ISO 27001 and NIST.
  • Manage configuration for Mac and Windows laptops, iOS, and Android phones and tablets to enhance security posture. 
• Collaboration and Incident Resolution:
  • Collaborate with security and operations teams to drive resolution of vulnerabilities on user endpoints. Use established tools and processes to manage incidents, including antivirus software, endpoint detection and response (EDR) tools, and security information and event management (SIEM) systems.

We have fantastic career opportunities for passionate Senior Dispute Resolution Specialists to help drive financial fairness in our Financial Difficulty team.

As a  Senior Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will: 

• Review complaints from consumers and small businesses that have not been resolved directly with the financial firm
• Work with customers to gather information and understand the core issues
• Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently
• Utilise alternative dispute resolution methods to help parties resolves complaints by negotiation
• Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.

About Us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

The Role

We have an exciting opportunity for a L2 Service Desk & Onsite Engineer to join our busy Service Centre Team in Sydney. 

The role will be based in Alexandria and will be predominately L2 helpdesk/phone based work with occasional travel between customer sites which are both located within Metro and regional NSW as and when required. 

The successful candidates will have previous MSP experience and provide helpdesk support to ensure the smooth operation of IT services for our customers.

2+ years of experience working within a Service Desk or Field Services role.  

Basic understanding of IT Infrastructure with some experience including networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).  

2+ years Active Directory, DNS, DHCP and group policy experience  

2+ years experience working with a ticket management system.  

Qualifications

A valid Driver's Licence and your own transport

IT degree or Diploma

blue APACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Novated leasing available for all employees
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blue APACHE are subject to Police Clearance Checks.