Dear Paid Search Specialist,

If you’ve been searching through countless lifeless job listings on Seek…

Almost slipping into a deep coma from the “We’re looking for a highly experienced Paid Media Specialist... blah blah blah” job adverts…

And you’re looking for an exciting opportunity to join the fastest growing digital agency in the country…

Then this will be the most important job listing you ever read.

Here’s why…

Firstly... stop what you're doing and watch this - https://youtu.be/OPdKs9NM380

Okay lets continue...

We are a full-service digital marketing agency that is growing FAST!

For the last three years, we’ve been ranked as the fastest-growing digital agency…

And the 17th fastest growing company in the country by The Australian Financial Review…

We're a world-class herd of digital strategists, direct response marketers, designers, growth hackers and developers, banded together to help you reach your growth goals.

And this is just one of the reasons we’ve been named as one of the BEST PLACES TO WORK in Australia & New Zealand by AFR and one of the Top 100 Coolest Companies in Australia by Anthill Magazine.

Look, the list goes on and on…because we’ve seriously won more awards than you can shake a stick at…

The Opportunity:

We are looking for a Paid Search Specialist fanatic that just can't get enough, with a hustle mentality. An analytic mind that is ready to help us achieve world domination.

King Kong turns generalists into specialists, if you've discovered an undeniable passion Google AdWord campaigns and want to dive deeper into the mythical land of their algorithms and come out sword held high, a world-class Paid Media Specialist capable of achieving unheard of results - then this role is your dream come true!

As a Paid Search Specialist you will be responsible for managing a portfolio of client pay-per-click campaigns from creation, including strategy, campaign build, campaign monitoring and optimisation.

You'll also be required to provide insights to improve their website and landing page conversion rates. All this work will focus on driving the maximum number of conversions at the lowest acquisition cost possible.

What you'll do:

• Setup, manage and optimise campaigns using Google Adwords.
• Scrutinise analytics to identify areas of opportunity and utilise conversion rate optimisation tactics to squeeze as much ROI as humanly possible out of each dollar spent.
• Create standout Google Tag Lines that promote curiosity and enticement.
• Write effective direct response ad copy that sells.
• Manage landing pages and websites to install conversion code and tracking pixels.
• Communicate effectively with and educate Account Managers who will relay to clients the strategies of your campaigns.
• Be invested in each client's business as though it were your own.
• Prepare performance analysis reports and make recommendations for corrective modifications with a view to ongoing optimisation.
• Keep your finger on the pulse to identify opportunities within paid media for the benefit of both King Kong and their clients.

• 1-2 years experience building and running AdWords campaigns.
• Experience with Google Analytics.
• Google AdWords & Analytics certified.
• Understanding of email marketing systems (MailChimp or similar).
• Hunger to stay up-to-date in the fast changing environment.
• Willing to try new strategies.
• Data-driven and analytical.
• Capable of managing time effectively to ensure all clients receive a high quality of care.
• Experience with Photoshop is a PLUS.
• Experience with Google Tag Manager is a PLUS.

The juicy part:

• Generous salary - we want Australia's best talent and reward as such.
• Extensive training and full support - we take training very seriously and will provide you with the industry's very best training, giving you the knowledge and confidence needed for greatness.
• Amazing growth prospects and upward mobility in our fast-paced agency.
• INSANE events - You name it and we've probably done it.
• Company trips away - such as glamping, Bali & Thailand.
• Two days work from home - because sometimes you just want to wear your comfy pants and slippers.
• Jawdropping headquarters in South Yarra (just off Chapel St.) is close to cafes and public transport.

We move at a lightning pace! Only successful candidates will be contacted. If you haven't been invited via email to complete an interview kit within 5 business days after submitting your application, unfortunately you haven't been successful this time around!

Clinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely, on time and wherever they are needed in the world.

We are currently 1,100 people headquartered in the UK with global offices in the US, EU, JAPAC and South Africa.  Clinigen has grown rapidly since it began in 2010 and is positioned well for an exciting future of continued expansion. To sustain our growth, we have an exciting opportunity for a motivated, driven and ambitious Specialist Sales Representative to be part of our highly successful global team.

The Role:

As our newly appointed Specialist Sales Representative you will have responsibility to actively manage the sales territory, key customer relationships and activities, support marketing activities, identify customer trends and opportunities, to achieve/ exceed territory sales targets. 

The role will focus primarily on designated specialties (ie: Rheumatology) in the sales territory, with a corresponding secondary aligned pharmacy channel focus to support the sales of the product.  There will also be a split focus later for Pediatrics to support another product at launch, on the specific territory.

Key Accountabilities:

• Meet/Exceed Sales Territory Targets
• Strategic Territory Planning and Management
• Data Analytics, Budget Control, Forecasting and Reporting
• Customer Relationship Management
• Team Collaboration
• Knowledge and Compliance
• Administration

Key Responsibilities Include:

• Meet/exceed sales and growth targets and deliver budgeted revenue.
• Engage with HCP’S, Clinical Nurses, and Nurse practitioners in Key Hospitals through face-to-face appointments, Department and MDT meetings to provide disease and product education/awareness.
• Attend industry conferences of relevant therapeutic areas to expand knowledge and communicate key findings to the greater team.
• Develop annual strategic territory action plan and strategy for assigned products, revised quarterly.
• Identify and engage with KOL’s to achieve advocacy.
• Secondary focus on pharmacy channel and support to ensure sales success.
• Follow through on customer commitments and requests promptly.
• Meet or exceed agreed reach and frequency targets with key HCPs.
• Monitor key financial areas including the recording of monthly sales and expenditure.
• Maintain knowledge and understanding of therapy area to transfer into reasonable strategies and support future activities.
• Use strong technical knowledge and sales skills to build confidence in our brand.
• Contribute to strong cross functional relationships, specifically; Finance, Customer Service, Regulatory, Quality, Medical and Distribution to support the execution of set objectives.

• Sales Experience in Rheumatology / Dermatology or Pediatrics highly favorable
• Tertiary qualification in science, health or business fields
• Completion of Medicines Australia Continuing Education Program
• Demonstrated local experience as a Hospital Specialist Representative/Key Account Manager with specialty medicines focus.
• Demonstrated stakeholder engagement and relationship building skills
• A proven record in business planning with demonstratable sales success
• Highly organised with an ability to self-motivate and work autonomously.
• Current driver’s license and reliable vehicle

Interested? we would love to hear from you, please apply today for immediate consideration.

Are you an experienced legal professional with demonstrated experience working across multiple facets of in-house legal requirements and keen to support a fast-growing business as their first in-house Legal Specialist? 

The Perks: 

• Work flexibility & hybrid working

About OMG: 

• Our #1 belief and goal is that if employees are happy and over the moon - the culture is amazing and together we can achieve incredible results!  
• Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiatives 
• Huge focus on employee development, engagement & growth opportunities  
• Hybrid-working - enjoy the great office vibe and the benefit of working from home 
• Largest independent agency in Australia - tripled revenue year in last 3 years 
• We are in significant growth mode, looking for our future leaders as we scale globally- currently 140+ employees in Sydney and Melbourne, 40 in the Philippines, as well as USA expansion ongoing. This was 30 employees 3 years ago! 
• R&D investment, forefront of digital marketing, innovation 
• Our values are- We ‘Share evidence, not opinion’, ‘Find solutions, not problems’, ‘Make customers love you’, ‘Own it and get it done’ 
• We live Diversity, Equity & Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix. In fact we have people from all walks of life and diverse backgrounds including LGBTQ, disability and socio-economic backgrounds. 

OMG is an equal opportunity employer, so by working for us, you’ll be part of an organization that supports diversity and inclusion. 

JOB DESCRIPTION:

An exciting opportunity has arisen for a proactive medical sales professional with ambition and high energy to join our Diabetes Team as a Territory Specialist.

This role is responsible for the promotion of our life changing technology to Health Care Professionals in Sydney Central, Inner City & West Regional NSW (Dubbo, Parkes, Forbes).

Abbott’s life changing glucose monitoring technology is rapidly changing the management of insulin using patients living with diabetes within Australia.  The successful candidate will be accountable to exceed sales targets by executing the business strategy, proactively meeting the dynamic needs of the marketplace and by building superior partnerships with HCP’s that bring value to our customers and enhance patient lives.

Your responsibilities include (and not limited to):

• Maintaining a high level of competence in FreeStyle Libre (and its digital products platform) competitor products disease states and industry compliance
• Demonstrating proficiency in tools of the trade, processes and policies
• Developing sales action plans in line with the marketing strategy and evaluate and track the implementation of these on an ongoing basis
• Planning, executing and analysing sales calls to create call-continuity with customers
• Promoting value-add services that improve the quality of care available to patients and creating solutions to meet customer needs
• Diagnosing and tracking key customer and competitor performance regularly
• Collaborating with the broader Abbott team to identify new opportunities

Who we’re looking for:

• Tertiary qualification in a Science discipline is essential
• Relevant industry experience (both Primary Care and Hospital) in medical devices, however, strong customer facing experience as a pharmacist will be highly regarded
• Proven track record in delivering sales targets with demonstrated proficiency with selling skills in a sales framework is advantageous
• Business acumen and analytical skills
• Customer-centric mindset, active listening, genuine empathy and a strong desire to resolve issues; deliver a high level of customer focused service to internal and external customers
• Concisely and clearly communicate with the ability to articulate technical/clinical information
• Initiative and pro-activity to develop account strategies and challenge the status quo whilst identifying new business opportunity

Due to the inherent requirements of the role, the preferred candidate must provide evidence of full COVID-19 vaccination before the commencement date and maintain a fully vaccinated status for the period of employment.

Abbott provides some fantastic benefits for our employees, these include:

• Leading Learning and Development opportunities
• Wellness programs
• Being part of an organisation reputed to be a World’s Top Employer recognised for our workplace culture that values healthy living, diversity and equal opportunity

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.

In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions for the respective country applicable.

We ask that recruiters respect our internal recruitment process and PSA panel by refraining from contacting us or forwarding unsolicited profiles.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

About Us:

CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities across ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the Role: 

As the Communications Specialist, you play a pivotal role in implementing diverse communication and engagement programs for CDC across multiple platforms. This multifaceted position involves end-to-end project management and leadership for communication plans, covering strategy and innovative development.

 Duties include:

• Develop and oversee content for corporate communication channels.
• Contribute to writing communication collateral, including publications and presentations.
• Aid in executing communication campaigns and initiatives.
• Provide advice to internal stakeholders on brand and communication materials, implementing actions for CDC's reputation.
• Ensure all communication materials adhere to brand guidelines and standards, also supporting the roll-out of External Affairs policies.

 About You: 

 We are looking for someone who has a strong working background within the Communications (internal or external) space; having exposure to communicating with government officials and stakeholders being highly desirable. This role would suit someone who likes to have a hands-on approach, you enjoy increased autonomy and responsibility in business planning and coordinating activities and communication initiatives.

Working Rights: 

Applicants who wish to apply for this position will need Australian Citizenship with ability to obtain and maintain an NV1 Security Clearance.

How to Apply: 

If you are looking for an opportunity to 'Make Your Mark' and play a vital role in a fast-growing Australian Technology company, please submit your resume and cover letter by clicking Apply.

Please ensure you take the time to align you CV with the requirements above. We want to understand how your skills and experience relate to the position you are applying for.

Applications Close: 11:59pm, Sunday 7th of January 2023

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you!

Operating Hours
Our Service Dsk is a 24/7 operation. These roles are for our afterhours team Monday to Sunday 8pm to 6:30pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster.

Benefits

• Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We aim to have everyone ITIL certified in their second year!
• We offer options for you to interview virtually.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap.
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

What you’ll bring

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

• Self-starters who are motivated to kick-start their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

Due to client clearance requirements Australian Citizenship, ability to pass national police check and willingness to obtain a Baseline Clearance is essential.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.

At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving you the tools you need to thrive in an ever-evolving financial landscape.

Responsibilities

• Ensuring timely and accurate deposit and withdrawal processing within the company's policies and regulatory and compliance frameworks.
• Responding to client inquiries and helping in funding their accounts. Keeping clients informed with updates and the status of their transactions.
• Collaborating with other departments as necessary to solve problems and improve processes.
• Coordinating with internal and external stakeholders on funding-related matters.
• Responsible for handling complex cases and updating corresponding work procedures.
• Undertaking the onboarding and maintenance of Payment Service Providers (PSP), and the evaluation of PSP performance by data analysis.
• Assisting with the draft and following up on funding-related system upgrade requests.

• Bachelor's degree in Business Administration, Business Management, Marketing, or a related field.
• Excellent written and verbal communication skills.
• Bilingual in English and Mandarin Chinese is required.
• High attention to detail to facilitate information accuracy.
• Ability to handle pressure in a fast-paced environment.
• Ability to work collaboratively within a team.
• Patience in conducting repetitive tasks and be able to maintain a high level of accuracy when multitasking.
• A fast learner, with the ability to absorb substantial information and knowledge with ease, and subsequently apply them.
• Intermediate/advanced Microsoft Office skills (Advanced Excel skills will be highly regarded).

• Join a rapidly expanding international organization, providing you with the opportunity to contribute to its growth and success.
• Collaborate with influential senior stakeholders, leveraging your expertise to create a meaningful impact through your contributions.
• Thrive in a dynamic and high-energy work environment, witnessing the tangible results of your efforts swiftly.

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023. 

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

We're seeking an entry level Service Desk Analyst to join the newly established Service Desk team. The Service Desk Analyst will be responsible for providing first-level technical support to our internal staff. This includes troubleshooting and resolving hardware and software issues, providing user training and documenting technical issues. The ideal candidate will have a strong customer service orientation and a passion for technology. Due to the team requirements, it is essential to work in our head office in Sydney CBD one day per week.

As our Service Desk Analyst you will be responsible for:

• Working closely with our IT Operations team.
• Procurement and management of hardware & peripherals (laptops, mice, monitors, headsets).
• Issuing swipe cards for our Sydney Head Office.
• Managing application provisioning for all cross functional tools such as Slack, Google Workspace, Okta.
• Managing virtual communication tools such as Zoom, Slack, GoogleMeet.
• The remote management of company technology via security software.
• Troubleshooting hardware and software issues on MacOS, iOS, Windows and Android.
• Troubleshooting IT issues across the entire Employment Hero business.
• Working within data protection compliance with ISO27001.
• Participating as a project resource for IT Operation initiatives.

What will you bring

• Entry level experience in Technology (Up to 1 year experience).
• Degree and/or related qualification in Information Technology or Information Systems.
• Ability to work in a busy, fast-paced environment.
• A keen eye for details with a strong work ethic and willingness to learn.
• Strong communication, presentation and listening skills.
• Be willing to go the extra mile to make our team experience memorable.
• Exceptional organisational and time management skills.
• The ability to take direction and also work autonomously.
• Comfortable with Windows and Mac administration.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

We're seeking a customer focused Service Desk Analyst, who’s ready to step into the role of Service Desk Team Lead, to join the newly established Service Desk team. The ideal candidate will possess a proven track record of technical expertise, exceptional customer service skills, and a demonstrated ability to lead and motivate a team. As a Service Desk Team Lead, you will play a pivotal role in ensuring the efficient and effective delivery of IT support service to our internal staff while being mentored by the IT Operations Manager as you begin your career in IT leadership. Due to the team requirements, it is essential to work in our head office in Sydney CBD one day per week.

As our Service Desk Team Lead you will be responsible for:

• Lead and manage the Service Desk team, providing guidance and mentorship
• Oversee the day-to-day operations of the Service Desk, ensuring adherence to established processes and procedures
• Implement and maintain internal and external knowledge base articles, working closely with our IT Operations team.
• Procurement and management of hardware & peripherals (laptops, mice, monitors, headsets).
• Issuing swipe cards for our Sydney Head Office.
• Managing application provisioning for all cross functional tools such as Slack, Google Workspace, Okta.
• Managing virtual communication tools such as Zoom, Slack, GoogleMeet.
• The remote management of company technology via security software.
• Troubleshooting hardware and software issues on MacOS, iOS, Windows and Android.
• Troubleshooting IT issues across the entire Employment Hero business.
• Working within data protection compliance with ISO27001.
• Participating as a project resource for IT Operation initiatives.

What will you bring

• Degree and/or related qualification in Information Technology or Information Systems.
• Entry level leadership experience - 1-2 years Service Desk experience.
• Ability to work in a busy, fast-paced environment.
• A keen eye for details with a strong work ethic and willingness to learn.
• Strong communication, presentation and listening skills.
• Be willing to go the extra mile to make our team experience memorable.
• Exceptional organisational and time management skills.
• The ability to take direction and also work autonomously.
• Comfortable with Windows and Mac administration.
• Ability to prioritise and manage multiple tasks simultaneously.
• Ability to lead, motivate and mentor a team.
• Excellent communication and interpersonal skills.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

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Simple Machines is a global boutique technology firm specialising in engineering data to life for leading global brands, governments and technology companies. With operations spread across Sydney, Christchurch, and London, we are a market leading firm at the cutting edge of data, engineering and AI.

Our team are a group of like-minded technology consulting experts across Data, Data Engineering, Data Science and Product Management. Our team have honed their skills within some of the leading technology consulting and management consulting firms. As a team we do not accept the status-quo, our role is to challenge and push the boundaries within the world of data engineering.

As we scale our business across ANZ, we are looking for a proven Talent Sourcing Specialist to join our global TA team.

About you

• You will have a passion for hunting top talent.
• 3+ years of hands-on talent sourcing and/or full-cycle recruiting experience in technology (ideally in the data / software engineering space).
• Consultative and empathetic approach (high EQ) in establishing and developing key stakeholder relationships.
• You would have gained experience across either agency and/or internal recruitment
• A strong background in hands-on hunting and attracting passive candidates.
• Highly skilled in Linkedin and/or Linkedin Recruiter.
• Proactive style of recruitment (not relying on applications).
• bonus) Experience working in the high-growth or the technology start-up world.

About the role

Initially we are looking for someone to join our team on a 3-month contract with a view of being made permanent after the initial contract period.

This will be a hybrid 3-days (Monday, Wednesday & Friday) office base role within our awesome Darlinghurst office. On these days we provide paid lunches, which ranges from amazing healthily salads, taco Tuesday to build your own burger day.

As a high-growth global technology company you will make an impact in the growth and success of our business within the ANZ region.  You will act as a brand ambassador and use your skills in Talent Acquisition to identify, attract and secure the top talent in the market.

You will be responsible for proactively sourcing top talent for a range of roles across ANZ including software development, data engineering, delivery and product management.

You should be adaptable and have the ability to hunt top talent across other business areas of the group if the need arises.

Responsibilities

• Support the Head of Talent in the sourcing of high performing technology talent and driving candidates through the interview process.
• Drive quality over quantity when presenting candidates to hiring managers.
• Maintain a strong active pipeline of talent (including passive talent)
• Inform the business of high performing talent on the market.
• Achieve a high pass-through rate when presenting profiles to the business.
• Provide an exceptional candidate experience.
• Provide market insights so the team knows happening in the market.

About Simple Machines

Simple Machines isn’t your typical tech company. Rather, we’re a firm of passionate and talented expert consultants that are as much a community as a company.

When we set out to make a difference nearly 10 years ago, we did so because we weren’t happy with the status quo of technology consultancies. We wanted to build a company we would want to hire ourselves. And we’ve done just that.

At the core of our company is a team of talented individuals, many of whom are at the top of their field. We regularly present at local and international conferences, committing to many of the open-source projects we utilise in our day-to-day engagements and release many other projects back to the broader technology community.

Apply now and let’s see where the connection takes us.