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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

As a member of the Professional Services team, the Practice Lead Consultant, Implementation, directs FIS project teams towards on time, on budget projects resulting in referenceable clients. This position plays a leadership role in the success of customer implementations of the Ambit Lending product suite including Credit Assessment (CA) and Commercial Loan Origination (CLO) solutions.  Credit Assessment is a risk and compliance tool that commercial banks use to spread financials and generate risk grades when evaluating whether to lend to borrowers. CLO is a loan origination tool that banks use to track commercial loans throughout the lending lifecycle.

What you will be doing

• Project oversight for our largest programs including escalation management, budget oversight, risk mitigation and customer steering meeting attendance. 
• Customer relationship management of assigned customer portfolio
• Create SOWs and Change Requests as assigned
• Lead process improvement initiatives for Professional Services Practice.
• Manage projects as assigned from project inception to close including key aspects of project success: scope, budget, accurate forecasting, risk mitigation, issues and customer satisfaction.

What you bring:

• Minimum 10 years of experience leading large, transformational projects working with external customers in a professional services environment. 
• Proven ability to execute flawlessly and drive/motivate others to do the same.
• Highly articulate communicator who can convey important messages in a clear and compelling manner at all levels of the organization.
• Proven track record working with “C” suite Executives and Boards, equally comfortable addressing large public audiences or senior level customers.
• Industry experience in banking/financial services.
• End-to-end software implementation experience (preferably at a software vendor).
• Ability to take a hands-on approach in managing customers.  Can foresee and proactively resolve customer issues and escalations.
• Ability to persuade and influence others on the best approach to take.
• Willingness to travel to visit clients 25-50%.

Added bonus if you have:

• Experience in Commercial Lending software implementations.

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

In this diverse role, you will enjoy the flexibility and autonomy to manage your own day. You will have the support of a strong, close team of driven and energetic healthcare professionals with the backing and resources of a global corporate infrastructure. Your duties will include:

• Case management (caseloads are manageable, and our consultants have the support of Rehabilitation Assistants to alleviate administrative tasks) 
• Applying your clinical knowledge to improve return to work outcomes
• Working with employers and employees to develop and implement injury prevention and workplace education programs
• Working collaboratively with injured workers, employers, medical and allied health professionals
• Completing a variety of assessments using your clinical and discipline specific allied health skills, such as Functional Capacity Evaluations, Worksite Assessments, Ergonomic Assessments, and Activities of Daily Living Assessments.

This role can be based from either our Shepparton, Wangaratta, or Albury offices, and travel across the North East region and these offices is expected as part of the role. What a great opportunity to get out of the clinic, hospital, or office and see what regional Victoria has to offer. 

As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun. As the Customer Success Consultant, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. You strive to retain our customers, turn them into advocates for Phocas and proactively identify opportunities for further revenue growth within our existing customer base.

It’s what our consultants love about the work. Because it gives meaning to their roles. Oh, and did we mention it was fun?
No? Well, you’re in for a good time.

Here’s how you’ll do that

• Proactively drive activities that increase brand awareness, product presence and user adoption. This could be through regular customer account reviews, product demonstration, customer training, events and other marketing activities
• Provide exceptional service and support, and ensure the customer is gaining value from their investment through coaching, advice and training
• Guiding clients through onboarding, issue resolution, and adoption phases with your fantastic communication and training abilities
• Identify new business opportunities within the account for revenue growth
• Collaborate with global colleagues to continuously improve products, internal processes and documentation as they relate to customer success

This is what you’ll need to do it

• A love of working with customers and developing long-term value
• Excellent presentation, training and communication skills
• You enjoy building rapport with your customers, and staying up to date with product enhancements and features
• Financial planning, accounting, or financial modeling knowledge, as well as an understanding of ERPs is essential
• Solid understanding of business needs and customer focus with a dedication to customer experience
• Previous experience within a Customer Success role within SaaS

A bit about us to see if we’re a match for your enthusiasm

We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20+ years, helping 2,300 companies turn complex business data into performance boosting results. Despite our global status, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.

Create your happy place!

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

#LI-EA1

• Bachelor's degree in Business, Information Technology or another related subject. In lieu of degree, relevant equivalent experience required.
• Minimum 3 years’ prior experience working in Customer Success or Account Management roles
• Proven track record of meeting or exceeding retention goals / customer satisfaction metrics
• Experience with Phocas or related products – other BI, CRM, ERP software products

• Previous experience working within the SaaS/IT industry
• Familiarity with financial planning, accounting, or financial modeling is essential

• We are looking to recruit an Information Security Consultant to join our existing Information Security team.
• Working with the Information Security team to provide advice and guidance on IT security and further develop IT policies and processes across a multi-region infrastructure consisting of 8300+ staff and 100+ sites.
• As a member of the IT Security team, you will review all aspects of the IT environment and its components. This role shall be responsible for supporting and maintaining enterprise-wide solutions.
• The successful candidate will be required to proactively improve and provide advice and guidance on information security matters. We believe this is an excellent opportunity for candidates who have a strong understanding of IT infrastructure and/or information security within a fast-paced environment.
• SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 
About the role: 
As a  Senior Credit Assessment Consultant, you’ll contribute to a critical component of our success. While working closely with clients and internal teams to deliver innovative, new solutions that meet their needs and help advance the way the world pays, banks and invests.  
 
What you will be doing: 

• Researching client needs, analyzing trends and best practices and creating detailed program specifications  
• Devising procedures to achieve greater efficiencies and solve complex technical problems.  
• Assessing available technologies and recommending solutions. 

What you will need:   

• Minimum 5 years of commercial or corporate experience in Credit Assessment or Lending
• Consulting experience is ideal
• Advanced knowledge of multiple end-to-end systems as well as application development. 
• Proficiency in business modeling and requirements definition disciplines through Unified Modeling Language (UML). 
• An understanding of appropriate application programming languages. 
• A bachelor’s in computer science or information systems or the equivalent experience.  

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 
About the role: 
As a  Senior Credit Assessment Consultant, you’ll contribute to a critical component of our success. While working closely with clients and internal teams to deliver innovative, new solutions that meet their needs and help advance the way the world pays, banks and invests.  
 
What you will be doing: 

• Researching client needs, analyzing trends and best practices and creating detailed program specifications  
• Devising procedures to achieve greater efficiencies and solve complex technical problems.  
• Assessing available technologies and recommending solutions. 

What you will need:   

• Minimum 5 years of commercial or corporate experience in Credit Assessment or Lending
• Consulting experience is ideal
• Advanced knowledge of multiple end-to-end systems as well as application development. 
• Proficiency in business modeling and requirements definition disciplines through Unified Modeling Language (UML). 
• An understanding of appropriate application programming languages. 
• A bachelor’s in computer science or information systems or the equivalent experience.  

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Enjoy the flexibility and autonomy to manage your own day. You will have the support of a strong, close team of driven and energetic healthcare professionals with the backing and resources of a global corporate infrastructure. Your duties will include:

• Case management (caseloads are manageable, and our consultants have the support of Rehabilitation Assistants to alleviate administrative tasks) 
• Applying your clinical knowledge to improve return to work outcomes
• Working with employers and employees to develop and implement injury prevention and workplace education programs
• Working collaboratively with injured workers, employers, medical and allied health professionals
• Completing a variety of assessments using your clinical and discipline specific allied health skills, such as Functional Capacity Evaluations, Worksite Assessments, Ergonomic Assessments, and Activities of Daily Living Assessments.

Help people living with illness, disability, or injury return to work or obtain new employment and live the best life they can! 

• Work collaboratively with injured workers, potential employers, and your internal team of allied health professionals to provide safe, sustainable opportunities for workers to re-enter the workforce;
• Contribute to injured workers ability to achieve return to work goals through job skills development, confidence building and promoting independence;
• Apply and deliver customer service in employment services and job placement;
• Empower clients to effectively present their skills and abilities when seeking employment;
• Broker new employment opportunities in the Melbourne Metropolitan area and surrounds, which in turn provide a swift re-engagement into employment for workers who have been detached from the workplace due to a workplace injury (physical and/or psychological);
• Build strong relationships with local employers and organisations; 
• Complete written progress and various other reports on a regular basis.