At DigiRen we passionately believe that cloud is the best place to get work done. Founded by industry experts, DigiRen is a specialised consultancy focused on helping large commercial and public sector organisations build and scale new capabilities and ways of working to fully realise the benefit of public cloud computing.

Through decades of combined experience, we know that success in cloud computing is less about the technology, and more about understanding and managing an organisations adoption of new tools, processes and ways of working. It is essential that Cloud is not established as a technological island within an organisation, but integrated and seen as a catalyst to evolve a range of functions within Group IT.

We are vendor agnostic, possess a deep understanding of hyperscale cloud technologies, but anchor our engagements on the orchestration of change and the delivery of strategic outcomes. We are trusted advisors to our customers, helping them build new organisational capabilities, become self-sufficient, and take control of their cloud journey.

DigiRen operates a flat, highly collaborative and supportive working environment. Our focus on people drives our company culture. We are an inclusive team that nurtures our people for the long term. We value diversity of experience and anyone who can drive outcomes that deliver value to our customers; DigiRen is a community that enables great work and accelerated learning. The DigiRen team works remotely and offers flexible work models to support an effective work/life balance. We support professional development and have a deep commitment to the health and wellbeing of our team supported by world-class wellness programs and initiatives.

The Role

At DigiRen, a Senior Cloud Consultant is an experienced Cloud Operations leader with experience in designing and implementing enterprise-level cloud operating models. In this role, you will work for or on behalf of customers to help them understand, plan and implement best practices around productising, managing and operating scalable Cloud platforms. You have extensive experience in service management, technology operating models, and the new processes, technologies and skills required to build effective and scalable cloud operating models.

A Senior Cloud Consultant will have had first-hand experience building Cloud Centres of Excellence / Cloud Business Office / Cloud Platform Engineering teams, and understand that building these new cloud capabilities are essential for organisations to scale their use of cloud and achieve their strategic outcomes. You will help our customers understand and implement change, and build new cloud capabilities that enable them to scale and control their cloud journey. You will join an inclusive and welcoming team of Cloud leaders who are among the best in the business.

We are looking for:

• Experienced in Cloud Operations, and possess the skills to lead, advise and coach customer teams to operationalise their Cloud platforms to support adoption at scale. You will engage with the Customer’s operational teams to integrate the Cloud platform into its broader ITSM framework.
• A passionate advocate of using Cloud technologies to change the way people work to unlock value, looking to further their Cloud experience on the largest and most prestigious Cloud Programs projects.

• Independent operator who thrives in a highly flexible work environment and who manages themselves to the highest standards.

Position Responsibilities

As a Senior Cloud Consultant at DigiRen, you will:

• Support the design and implementation of cloud operating models for large commercial and public sector organisations; integrating into Cloud Transformation programs.
• Be able to define the set of services and operational requirements to support the various customer use case for Cloud and build a roadmap of operational capability, including compliance, integration and workflow automation, to support such use cases.
• Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality.

• Embed yourself in a customer organisation to help them build out new cloud operating models and capabilities, coach and mentor customer resources, and support the customer to mature their cloud operating capability to become self-sufficient.

• 5+ year experience designing, building and or working in cloud operating models, particularly building service integration capabilities between multiple platforms.
• Experience in ITIL, TOGAF or similar ITSM frameworks, particularly focused on service operations or service transition.
• Experiencing providing consulting services to large enterprise (ASX200) commercial customers and or public sector equivalents.
• Experience with agile project management methodologies.
• This is a customer-facing role. You will be required to travel to customer locations to deliver professional services when needed.
• AWS Cloud Practitioner, Azure Fundamentals and/or Google Cloud Foundational certifications or equivalent knowledge preferred.
• Current Australian Residency and NSW based, with the ability to travel to client locations within Australia if required.
• Baseline or NV1 clearance would be advantageous.

DigiRen is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We provide highly competitive remuneration and a range of additional benefits.

At DigiRen we passionately believe that cloud is the best place to get work done. Founded by industry experts, DigiRen is a specialised consultancy focused on helping large commercial and public sector organisations build and scale new capabilities and ways of working to fully realise the benefit of public cloud computing.

Through decades of combined experience, we know that success in cloud computing is less about the technology, and more about understanding and managing an organisations adoption of new tools, processes and ways of working. It is essential that Cloud is not established as a technological island within an organisation, but integrated and seen as a catalyst to evolve a range of functions within Group IT.

We are vendor agnostic, possess a deep understanding of hyperscale cloud technologies, but anchor our engagements on the orchestration of change and the delivery of strategic outcomes. We are trusted advisors to our customers, helping them build new organisational capabilities, become self-sufficient, and take control of their cloud journey.

DigiRen operates a flat, highly collaborative and supportive working environment. Our focus on people drives our company culture. We are an inclusive team that nurtures our people for the long term. We value diversity of experience and anyone who can drive outcomes that deliver value to our customers; DigiRen is a community that enables great work and accelerated learning. The DigiRen team works remotely and offers flexible work models to support an effective work/life balance. We support professional development and have a deep commitment to the health and wellbeing of our team supported by world-class wellness programs and initiatives.

The Role

As a Cloud FinOps Specialist at DigiRen, you will join an inclusive and welcoming team of Cloud leaders who are among the best in the business. You will work with our customers to define and establish/improve their cloud financial management practices to assist them in realising the maximum business value of cloud. This may include operating & uplifting the customer’s cloud financial management function until the customer is able to staff/resource the function appropriately. We are looking for people at consultant or senior consultant level for this role and are flexible with where the role is based (either Canberra, Sydney or Melbourne).

Position Responsibilities

As Cloud FinOps Specialist at DigiRen, you will:

• Help our clients to define their strategy and operating model for cloud financial/cost management based on best practices/frameworks, namely FinOps (but also others, such as TBM)
• Implement FinOps functions/practices for clients, including but not limited to, cloud billing/invoice management, cloud cost chargeback/showback (including tagging to facilitate cost attribution), cloud forecasting/utilization tracking, and cloud cost optimisation (rightsizing, decommissioning idle/unused resources, power scheduling, reserved instances/savings plans, etc).
• Assist clients to implement or enhance cloud financial management tooling, including COTS products (e.g. Apptio Cloudability, VMware CloudHealth, CloudCheckr) and native tooling options (e.g. AWS Cost Explorer/Trusted Advisor, Azure Cost Management) to support their cloud financial management outcomes.
• Support clients in commercial negotiations with public cloud providers to improve rate optimisation (through various discount programs and incentive schemes).
• Work with various client stakeholders (cloud engineering/operations teams, cloud user groups) to embed cloud financial/cost management (FinOps) practices into their day-to-day operations, therefore helping to accelerate client outcomes (i.e. cloud cost reduction/optimisation).
• Continuously seek new value-add opportunities for customers, and convert those new opportunities to realised value. Play a lead role in earning enterprise customer references that describe industry-leading innovation and results.
• Demonstrate valuable leadership on a variety of initiatives and projects simultaneously, both internally and externally.
• Regularly coaches and mentors others on best practices, enforcing the highest standards, and providing valuable feedback on performance and career development.
• Proactively identify blockers in customers realising value from cloud and lead development of relevant solutions. Drive market momentum for DigiRen's services by sharing innovative solutions and related customer references.
• Create and apply frameworks, methods, best practices and IP that deliver prescriptive guidance to customers. Publish and present solutions in large forums, and across various media platforms.

• Experience and expertise with public cloud financial components/concepts, including but not limited to, cost & usage reports (CUR), reserved instances (RIs), savings plans, committed use discounts (CUDs), enterprise discount programs (EDPs), spot pricing, etc
• Experience with establishing and/or operating cloud cost optimisation initiatives focusing on key levers such as rightsizing, power scheduling, alternate cloud purchasing methods (RIs, savings plans, spot), decommissioning unused resources/services, etc.
• Experience with establishing cloud chargeback and/or showback for business units/projects to be accountable for their cloud usage/spend.
• Experience with interrogating cloud billing/cost & usage data to create key cost insights and reports/dashboards using Microsoft Excel or business intelligence/data visualisation tools such as Power BI, Amazon Quicksight, Splunk or Tableau.
• Strong financial/data analysis and reporting skills
• Ability to engage with a wide range of stakeholders (e.g. engineering, finance, technology and business/executive stakeholders) to achieve cloud financial/cost management outcomes.
• Experience in managing quality assurance for delivery across teams and playing a key role in earning customer trust and references.
• 5+ Years of demonstrated public cloud knowledge and experience (AWS, Azure, GCP).
• AWS Cloud Practitioner, Azure Fundamentals and/or Google Cloud Foundational certifications or equivalent knowledge preferred.
• Current Australian Residency and NSW based, with the ability to travel to client locations within Australia if required.
• Baseline or NV1 clearance would be advantageous.

DigiRen is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We provide highly competitive remuneration and a range of additional benefits.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

We are looking for an experienced Software Licensing Consultant to join our team.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney; however, we require this particular role to be Adelaide based. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

As the Software Licensing Consultant in Adelaide, you will join a national team working on behalf of, and with, our clients to achieve the best possible outcome for our clients.

This is an opportunity to excel within a successful high-performance team who are growing our footprint across enterprise licensing engagements and agreements.

This is a people facing role with expectations around building repour with the client base based on knowledge and subject matter expertise.

We are intending to trust you with our most important clients in Adelaide and expecting your guidance in their success thanks to the use of the Microsoft suite as well as building new opportunities through your market connections.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• History with the Microsoft Enterprise Agreement
• Understanding with the Cloud Solution Provider program
• A good handle on the Microsoft technology and the associated licensing rules
• Solutioning at a business level.
• Solutioning at a technology level.
• An engaging personality and market connections
• A diligence and focus about getting it right for the client.
• Ability to work as part of a team and get involved early in the solutioning

Nice to have:

• Capability with licensing around associated licensing platforms
• A voice internally to share with the local sales teams and lines of business
• A desire for pairing with Datacom subject matter experts to help deliver the best possible outcome for the client.
• Time management skills and a program diligence with clients to drive on-time delivery.
• Strong team-working to establish credibility with peers in client management and software sales

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Join a dynamic, high-achieving team at Ember Advisors, a rapidly expanding boutique consultancy at the forefront of innovation in the public sector. Ember Advisors combines consulting and advanced data analytics to drive social impact in the public sector. Our approach centres on delivering custom solutions that leverage evidence-based decision-making and advanced technologies to enable transformative outcomes. We work closely with senior leaders in Commonwealth and state government agencies, as well as non profits to help drive data-driven decisions for the public good.

As an Associate Consultant or Associate Analyst, you will be a valued team member on consulting projects for our public sector clients. Your responsibilities will include:

• Employing cutting-edge analytics techniques, such as machine learning and statistical modelling.
• Extracting and interpreting key insights, crafting compelling visualizations and outputs that resonate with our clients and stakeholders.
• Present insights and findings with clarity in client meetings, influencing decision-making and policy design.

We are looking for applicants for this graduate or early career role to start in early 2025.

Application closes at 5pm AEDT 29 March 2024.

Ember Advisors is committed to being an equal opportunity employer. We value diversity and inclusion in our workplace. We aim to create an environment where all team members are respected and encouraged to share their unique perspectives, enhancing our solutions and their impact.

• Australian citizenship required
• Qualifications in actuarial studies, data science, maths, commerce, computer science, economics and/or finance
• Previous consulting experience desirable but not essential
• Demonstrated interest in solving complex problems in the public sector
• A commitment to ethics and integrity
• Experience working with or willingness to learn data analysis techniques (Excel, Python, R, modelling, visualisation)
• Strong critical thinking and analytical skills, and a creative mindset
• Adaptability in a fast-paced work environment
• Personal accountability – a strong work ethic, attention to detail, and ability to take initiative and drive projects forward
• Team player – having an ability to work well with others, positive attitude, and growth mindset

• Competitive Remuneration: >$90,000 (including salary, bonus and superannuation), plus 4 weeks annual leave
• Flexible Work: Central CBD office locations in Sydney, Melbourne or Canberra with hybrid work model
• Professional Growth: Strong learning and development opportunities based on formal training, learning-on-the-job, and mentoring by excellent project managers, experienced senior consultants and technical leaders
• Diverse Engagements: Work on a wide range of projects across Commonwealth and state government clients and non profit organisations
• Team Dynamics: Young, high performing team, flat team structure with regular exposure to senior leaders and social events
• Career Progression: Rapid progression based on capability and performance (not tenure)

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

We are looking for an experienced Software Licensing Consultant to join our team.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney; however, we require this particular role to be Sydney based. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

As the Software Licensing Consultant in Sydney, you will join a national team working on behalf of, and with, our clients to achieve the best possible outcome for our clients.

This is an opportunity to excel within a successful high-performance team who are growing our footprint across enterprise licensing engagements and agreements.

This is a people facing role with expectations around building repour with the client base based on knowledge and subject matter expertise.

We are intending to trust you with our most important clients in Sydney and expecting your guidance in their success thanks to the use of the Microsoft suite as well as building new opportunities through your market connections.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• History with the Microsoft Enterprise Agreement
• Understanding with the Cloud Solution Provider program
• A good handle on the Microsoft technology and the associated licensing rules
• Solutioning at a business level.
• Solutioning at a technology level.
• An engaging personality and market connections
• A diligence and focus about getting it right for the client.
• Ability to work as part of a team and get involved early in the solutioning

Nice to have:

• Capability with licensing around associated licensing platforms
• A voice internally to share with the local sales teams and lines of business
• A desire for pairing with Datacom subject matter experts to help deliver the best possible outcome for the client.
• Time management skills and a program diligence with clients to drive on-time delivery.
• Strong team-working to establish credibility with peers in client management and software sales

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

As a Senior Consultant (Systems Engineer) within the Egis Advisory business, you will be responsible for providing consultancy, design and engineering solutions, as well as policy and strategy evaluation for Defence projects. Your input will improve the efficiency and safety of operations. You will see projects through the entire lifecycle, including bid preparation, to ensure client expectations are satisfied.

You will also be responsible for:

• Support and lead a range of projects involving analytical and technical skills in one or more operating areas as directed by the Defence Lead
• Act as subject matter expert and provide technical advice to clients in relation to on-going projects as they progress through lifecycle phases
• Lead and manage a small team of project engineers, consultants, admin staff etc
• Management of project financials to ensure project is progressing within the client’s budget
• Identify potential opportunities consistent with the broader Egis strategy to contribute to business development activities within the Defence sector
• Assist and support preparation of proposals as required
• Supervise, mentor and support junior Consultants, as required

About Us

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 180+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you.

The Role

The Missing Link is seeking an experienced and skilled IT Project Consultant to join our esteemed Solutions Team. The ideal candidate will possess extensive knowledge of the IT Infrastructure industry (preferably MSP experience), with a minimum of 3 years of hands-on experience in the role. A broad understanding of technologies such as Microsoft, VMware, Veeam, and Mimecast is essential. We are looking for someone who has experience working within a project management framework, demonstrating proficiency in managing timelines, ensuring high-quality work, and delivering results within budget constraints.

This role presents an outstanding opportunity to join a rapidly expanding company in the infrastructure sector. As part of our team, you will receive ongoing training, mentoring, coaching, and support to facilitate your career development. If you are passionate about making a difference in the IT industry and thrive in a dynamic environment, we encourage you to apply and become a valuable member of our team.

Responsibilities

• Partner with Project Leaders to ensure project delivery success
• Manage project scope throughout the project lifecycle
• Monitor and manage project risks
• Drive project success and ensure value is perceived by the client
• Work closely with our sales team to contribute to winning projects and participate in presales/scoping activities
• Ability to facilitate client workshops and project kick-offs
• Determination to see all tasks through to the end and ensure the project is delivered successfully
• Ability to facilitate technical workshops internal/external stakeholders
• Inspired to be a thought-leader and be the go-to person within the desired technical domain
• Take responsibility for project implementation tasks and ensure the work is completed within the agreed project baselines (Cost, Schedule, and Quality)
• Ensure client satisfaction are achieved at the end of the project
• Eye for detail and ability to stay calm under pressure
• Collaborate with the project leadership and internal stakeholders to drive new business/ improvements
• Be proactive with identifying opportunities withing the Solutions team and the wider The Missing Link
• Participate in designing and creating value-add services and processes, align with the success of the Solutions team and the wider business

• 3 years'+ experience in project delivery or professional services organisations (preferably MSP)
• Proven ability with deploying architecture based on Solutions Architect designs
• Experience in presales activities
• Facilitate technical training for internal and external stakeholders
• Practical knowledge of project life-cycle methodologies and framework
• Domain/product and deployment experience within following platforms:
• Microsoft Azure
• Microsoft 365
• Hypervisors – VMware/Hyper-V
• Exchange (OnPrem/Online)
• Infrastructure (Cloud/OnPrem)
• Dell product line
• Veeam Backup
• Mimecast
• Current certifications based on technical skillset
• Exceptional verbal and written communication skills
• Effective communicator
• Ability to work within a face paced/high performing team
• High level of initiative, problem solving and organisational ability
• Strong customer service ethic
• Customer centric mindset
• Commercial acumen and responsibilities
• Understand and manage project cost to ensure projects are profitable
• Embrace change and proactively seek continuous improvement
• Contribute effectively to the team ensuring efforts are aligned toward achieving team/business goals

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Training / mentoring programs
• Regular fun social events
• Diverse range of employee benefits including paid volunteer days
• Great bonus structure
• Free breakfast, drinks and monthly lunches

Are you ready to join our team as a Business Insurance Sales Consultant? We're looking for a passionate and engaging professional to drive our business insurance sales and provide exceptional service to our customers.

As a Business Insurance Sales Consultant, you will:

• Follow up warm leads from potential clients who have registered on our website, and in time, progress to handling inbound enquiries.
• Utilize your training and knowledge of BizCover's business insurance products to help customers find the right coverage for their specific needs.
• Maintain excellent communication skills to ensure a positive experience for everyone who engages with BizCover, whether they become a customer or not.
• Drive sales and meet key performance indicators (KPIs) to contribute to our ongoing success.
• Adhere to all legislative and quality assurance requirements to ensure compliance and customer satisfaction.

• Prior experience in sales, preferably in a phone-based environment, although not essential.
• Knowledge of commercial insurance or other insurance products would be advantageous, but not required.
• Excellent communication skills with the ability to build and maintain rapport with customers.
• A passion for customer service and a commitment to delivering top-notch experiences on every call.
• A positive attitude and willingness to learn and grow within our dynamic team.

• *Work from home opportunity (if not based in Sydney)
• *If based in Sydney, flexible working opportunity (combination of home and office)
• $55,000 base + uncapped Commission, our consultants regularly earn between $100k and $125k per year
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Employee benefits package
• Growing company with progression opportunities

Are you a skilled Pelvic Health Physiotherapist looking for an exciting opportunity to join a leading clinic in Sydney? Look no further! We are currently seeking a dedicated and experienced Pelvic Health Physiotherapist to join a busy team on the lower north shore.

You will work at a renowned facility dedicated to providing specialized care for pelvic health conditions. With a commitment to excellence and a patient-centered approach. Our Client offers comprehensive services to support individuals experiencing pelvic floor dysfunction, pelvic pain, incontinence, and related issues.

As a Pelvic Health Physiotherapist you will have the opportunity to make a significant impact on the lives of patients. Your responsibilities will include:

• Conducting thorough assessments and evaluations of patients with pelvic health concerns.

• Developing and implementing individualized treatment plans to address pelvic floor dysfunction, pelvic pain, and related conditions.

• Providing hands-on therapy, exercise prescription, and education to empower patients in managing their symptoms and improving their quality of life.

• Collaborating closely with other healthcare professionals, including pelvic health specialists, gynecologists, and urologists, to ensure coordinated and holistic care delivery.

• Maintaining accurate and detailed documentation of patient assessments, progress, and outcomes.

• Bachelor's degree or higher in Physiotherapy.

• Minimum of 6 months of experience in pelvic health physiotherapy.

• Current registration with the Australian Health Practitioner Regulation Agency (AHPRA).

• Certification or advanced training in pelvic health physiotherapy is highly desirable.

• Strong communication and interpersonal skills, with the ability to establish rapport and build trust with patients.

• Commitment to ongoing professional development and evidence-based practice.

• Competitive salary package with opportunities for performance-based incentives.

• Supportive and collaborative work environment with a multidisciplinary team.

• Access to continuing education and professional development opportunities.

• Flexible scheduling options to support work-life balance.

• Opportunity to work with a diverse patient population and contribute to improving pelvic health outcomes in the community.

If you are passionate about pelvic health physiotherapy and eager to join a dynamic team dedicated to making a difference, we would love to hear from you! For more information please email Anna at [email protected]

“Everyday they’re helping people, and I get to make sure nothing stands in their way.”

• Are you a Junior Lawyer, Paralegal or Legal Secretary looking for a new challenge where your skills and experience are highly valuable?
• Work for a culture that values its Employees
• Fulltime, hybrid

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

MEET THE TEAM
Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Reporting to the Helpdesk Manager, you will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment.

Our entire team are passionate, driven, customer focused consultants that strive to provide world class services to our clients, who thrive on improving the customer experience as well as driving internal efficiencies

WHAT YOU’LL DO

• Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
• Answer general client software and hardware queries
• Action inbound and outbound calls as assigned to achieve daily KPIs
• Troubleshoot, diagnose and resolve application issues
• Capture notes using standard notes template in CRM, including recording detailed information for all calls requiring further escalation
• Maintain LEAP software knowledge against the capability matrix

WHAT YOU’LL BRING

• Qualifications (or progressing towards qualifications) in accounting or law
• A proven record and passion for providing excellent customer service (preferably within a professional services environment)
• Proven ability to manage high-volume, transactional calls
• Competent in MS Office
• Proven ability to problem-solve
• Demonstrated ability to learn new skills
• Experience within a help desk or call centre environment (desired, but not essential)

WHAT YOU NEED TO BE REALLY GOOD AT

• Applied learning – assimilating and applying new job-related information in a timely manner
• Communication – clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
• Managing work (includes time management) – effectively managing one’s time and resources to ensure that work is completed efficiently
• Building customer loyalty – effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
• Technical / professional knowledge and skills – having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

As this is a permanent role it will only be open to candidates with Australian Permanent residency or Citizenship.

• Friendly, supportive, and driven culture
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Break out area and sporting activities
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Opportunity to participate in our Employee Share Scheme

LIFE at LEAP

LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

At LEAP, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way. We welcome and encourage you to apply, no matter who you are or how you identify.

…unless you are representing a third-party agency. Thanks for thinking of us, but we will not review any CVs from external recruitment agencies.

SOUND LIKE A JOB YOU WERE BORN TO DO? WE WANT TO HEAR FROM YOU AND CAN'T WAIT TO RECEIVE YOUR APPLICATION!

More you should know

Discover the human side of cutting edge LegalTech.

Our people love to work for us, here’s why! 

• Officially B-Corp Certified, a Certified Great Place to Work 2023 and 2021 Best Workplaces winner! 
• Competitive salary, free weekly lunches, awesome social events (including a social club – winery tours to museum tours), flexible working arrangements, and amazing headquarters in the CBD 
• Receive mentoring and coaching from industry leaders and plenty of opportunities for growth and promotion 
• Learning and development including internal and external training programs to build your career skills. 
• An inclusive and diverse workplace culture centered on health, wellbeing and fun. 
• The ability to salary sacrifice for their very own BlueRock shares 
• Gym membership after one year of tenure and mobile phone allowance after 6 months! 
• We have our very own BlueRock public holidays to give our people the day off, on us! 

For more amazing perks of working at BlueRock and employee benefits – head to our careers page! 

How to apply

If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes, but don’t necessarily meet every single point on the job description – please still apply. We’d love to see if you could be a great fit and we can't wait to meet you!   

For any questions regarding this opportunity or if you require any adjustments to participate in this process, please reach out to [email protected].  

For this role, only candidates with the eligible permanent right to work in Australia will be considered. 

Please be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies.   

Even in 2024 it needs to be said, BlueRock is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status.  

BizCover is a leading company in the SME business insurance market, providing an online platform that simplifies the process of comparing and buying business insurance. We are currently seeking a Customer Care Consultant to join our team and deliver exceptional customer service. As a Customer Care Consultant, you will be responsible for ensuring all customers receive a professional and positive experience when interacting with us.

Responsibilities:

• Handle customer inquiries, including calls and emails, and provide prompt and accurate responses.
• Assist customers with policy amendments, renewals, payments, and cancellations.
• Maintain customer records accurately and update account information as needed.
• Collaborate with team members to meet or exceed customer service metrics.
• Follow established processes and procedures to handle customer cases efficiently.

• Exceptional customer service skills.
• Proficiency in using CRM software.
• Strong communication and problem-solving abilities.
• Ability to handle tense situations and diffuse customer complaints.
• Time management and decision-making skills.
• Adaptability and accountability.

• Hybrid working model with flexibility to work from home and the office (if not based in Sydney, the role will be fully remote)
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Employee benefits package
• Growing company with progression opportunities

Company:

Description:

Mercer is seeking candidates for the following position based any office location in Australia

Associate Consultant – Rewards

What can you expect?

• Primary focus for the role is the delivery and project management of solutions to clients on a range of projects within the Rewards and M&A practice areas.
• Core activities include understanding client issues and developing practical Rewards programs/solutions, driving the delivery of client solutions, project managing client facing teams, working with and involving other team members, monitoring progress and peer reviewing outcomes.

What is in it for you?

At Mercer, we recognise that our most important asset is our people. We offer benefits and programs that support career development such as professional development support, exam and study assistance and global rotation opportunities which will support and nurture you with every opportunity to reach your full potential.

We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working and much more!

• Open to any Mercer office location in Australia
• Leading training and development program
• Professional environment where your career path really matters and is supported in our global organisation
• Great team environment with energetic and supportive colleagues
• Genuine work life balance

We will count on you to:

• Apply your consulting skills and technical expertise, along with relevant methodologies (that you’ll be trained in) and professional judgment to client projects.
• Demonstrate intellectual leadership and consistently test final deliverables for completeness, relevance, and high impact against client issues and needs.
• Plan, design, resource and manage client projects and direct staff in executing the plan, and deliver projects on time and within budget
• Nurture key client relationships, identify opportunities to broaden or deepen these relationships in partnership with senior consultants, anticipating and responding to future client needs
• Support Business Development initiatives and proposals
• Develop own and other’s capability through informal and formal learning opportunities
• Participate in internal projects to improve Mercer, in particular talent, quality, service delivery, internal efficiency/effectiveness and intellectual capital

What you need to have: 

• Relevant undergraduate qualification is essential (e.g., business, human resources, finance)
• Relevant post-graduate qualification is desirable (e.g., MBA, Master of HR/Employment Relations)
• Experience in delivering and developing human capital services in corporate and/or consulting contexts across a number of industries
• Demonstrated project management experience and the ability to effectively manage people
• Solid client management skills, including the ability to develop and maintain relationships and identify new business opportunities
• Strong teaming capability in order to work collaboratively with colleagues across service areas on business development activities, client relationship management and delivery of integrated solutions
• High level conceptual skills with the ability to rapidly learn new material and apply learning in a practical context to solve client problems
• Able to operate effectively in ambiguous situations with limited supervision, to multitask and to manage the pressure of competing deadlines without becoming unduly stressed
• Detail orientation and high quality outputs
• Client centric mindset
• Uses initiative and drives to outcomes

About us:

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter 

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.

We are seeking an experienced SAP ISU Consultant based in Melbourne location. You will be responsible for implementing, maintaining, and supporting the SAP ISU (Industry-Specific Solutions for Utilities) module for our clients in the energy and utilities sector.

• Minimum 5 years of experience working as an SAP ISU Consultant
• Strong understanding of the SAP ISU module, including integration with other SAP modules
• Experience with end-to-end implementation of SAP ISU projects, including requirements gathering, blueprinting, system configuration, testing, training, and go-live support
• Knowledge of utilities industry processes and best practices
• Familiarity with SAP ISU master data, billing, invoicing, metering, and customer service processes
• Experience in configuring and customizing SAP ISU functionalities
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively as part of a team
• Flexibility to travel and work on-site at client locations

About Us:

Zone IT Solutions is Australia based Recruitment company. We specialize in ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney, Singapore, and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

OceanaGold are seeking a high caliber Head of Health and Safety to lead the Group health and safety function supporting the Company, sites, projects and exploration to achieve best in class health and safety performance. Based in Brisbane and reporting direct to the Executive Vice President & Chief Sustainability Officer, your experience and passion for driving a high performance health and safety outcomes in the mining sector will ensure your success in this challenging and rewarding corporate environment.

Key tasks and responsibilities:  

• In consultation with executive and site leadership, develop and lead the implementation of the health and safety culture and strategy for the organisation.  Key strategic focus areas include (but are not limited to) maturing and embedding the Company’s approach to:
  • Occupational health and hygiene
  • Critical control management and processes
  • Safety behaviours
  • Mental health and wellbeing
• Lead the continuous improvement, provide assurance of and embed across the organisation, policies, standards, management systems and processes, effective critical controls and risk management, in alignment with industry best practice.  
• Provide expert advice, support and guidance on safety leadership, safety culture maturity, and behaviours
• High quality Executive management and Board reporting in a timely manner, with strategic insights and information to inform decision-making. Contribute to sustainability and other external corporate reporting as required.
• Provide exceptional standards of quality assurance and quality control across all data, incident management and investigation, and reporting
• Ensure regulatory compliance across all jurisdictions, and stay abreast of and communicate emerging industry trends, innovations and best practice to enhance business performance and outcomes.  Be well positioned to anticipate and manage complex issues, challenges and opportunities, ensuring integration with wider functional and business/operation strategies
• Assess, develop, lead where appropriate, coordinate and otherwise support the development and functional training needs of relevant personnel. 
• Drive effective knowledge sharing across the business and with site health and safety leadership and teams, to foster an engaged growth mindset which supports the Company values and vision.
• Support and coach executive and senior leadership to be effective safety leaders and to enable the executive to implement their own safety leadership commitments.
• Work collaboratively and effectively with other sustainability team members to maintain a cohesive team which champions and advocates each other’s work.

LegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial, and the key way we do this is through our industry-first legal services membership.

We have assisted over 200,000 businesses across New Zealand, Australia and the UK, and we’re just scratching the surface. We were named Law Firm of the Year at the 2021 and 2022 Australasian Law Awards, and a 5 Star Employer of Choice by Australasian Lawyer in 2023.

The Opportunity

An exciting opportunity has arisen for a Talent Acquisition Consultant to join us for 12 months as a parental leave cover, with the opportunity to extend based on business needs. 

You will be responsible for end to end recruitment as well as onboarding for all teams across the business. From drafting advertisements, to interviewing and preparing for your new hire’s first day, you will play a critical role in identifying, engaging and nurturing the best talent for LegalVision.

This role will support our whole business across Australia, New Zealand and the UK. The bulk of the recruitment we do is in Australia, however our UK office is growing quickly! As such, the successful candidate needs to have the flexibility to occasionally conduct phone screens during UK hours (usually between 7-9am UK time, which can range from 4-8pm Sydney time, depending on the time of year). 

This role is ideal for a recruiter with experience working in a high volume environment. Take the experience you’ve gained to date and propel your growth in this fast paced, autonomous role where you will see the impact of your hard work every single day. There’s never been a more exciting time to join the LV team!

Your Responsibilities

Recruitment:

• Work with team leaders and our Head of Finance to determine hiring needs across the business (this will include both newly created roles as well as replacements).
• Prepare job advertisements and post via our ATS (Workable) and directly to jobs boards as required.
• Review applications and phone screen shortlisted candidates.
• Arrange interviews (both online and in person) and written exercises.
• Extend offers to successful candidates, including preparing and sending employment contracts.
• Provide feedback to unsuccessful candidates.
• Headhunt candidates on LinkedIn.
• Conduct market research to determine appropriate salaries and recruitment strategies.

Onboarding:

• Communicate with new hires in the lead up to their first day.
• Arrange tech provisioning.
• Work with hiring managers to organise inductions.
• Check in with new hires once they’re onboard to see how they’re settling in.

The Ideal Candidate

• You have 2-4 years’ in-house or agency recruitment experience in a fast paced environment. Prior experience working in professional services and/or graduate recruitment will be highly valued.
• You’re confident to operate in a stand-alone role and are excited to embrace the challenges and opportunities that will come your way.
• You genuinely love recruitment and are committed to thinking about ways to improve the candidate experience and our internal processes.
• You’re a brilliant communicator and find it easy to build rapport with people from all walks of life.
• You’re a fast learner, a quick thinker and an efficient worker.

Benefits

• Fast-paced environment with exciting growth opportunities for high performers.
• Talented and energetic teammates across the UK, Australia and New Zealand.
• Up to 25 days annual leave per year, plus paid birthday leave, and volunteering leave.
• Annual budget to spend on external learning and development.
• Relaxed office environment in Surry Hills just minutes from Central Station, plus flexible remote work options.

How to Apply

If this role sounds exciting, we’d love to hear from you. Apply today!

Applications will be reviewed on a rolling basis, so you’re encouraged to apply early to avoid missing out.

A note to agencies: we’re all over this role, so there’s no need for you to get in touch. LegalVision does not accept unsolicited CVs or responsibility for any fees related to unsolicited CVs. Thanks!

We are looking for an SAP Procurement Consultant for a project based in Melbourne. This is a permanent role with a global IT service leader.

• Minimum 5 years of experience in SAP procurement implementation and support projects.
• Strong knowledge and experience in SAP Procurement processes and modules such as MM, SRM, and Ariba.
• Experience in configuring and customizing SAP Procurement modules to meet business requirements.
• Experience in integrating SAP Procurement modules with other SAP modules and external systems.
• Good understanding of procurement best practices and industry standards.
• Ability to analyze business requirements and translate them into technical specifications.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills to interact with team members and stakeholders.

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

Are you passionate about digital workplace transformation? Do you want to supercharge your career, helping businesses get the most value out of Microsoft 365 and SharePoint? If the answer is YES, this could be the right opportunity for you!

Sope is growing once again, on the hunt for a Consultant to join a team of dedicated technical wizards, transforming Australian businesses to work better together. As a Certified Microsoft Partner, focusing on Microsoft 365, SharePoint and Power Platforms, we’re looking for a consultant to join our professional services team, assisting customers in implementing their new intranet.

• Use your people-centric skills to create modern workplaces that supercharge businesses using Microsoft 365
• Grow your skills and build an incredible resume
• Work with a team of technical wizard, who are as passionate as you about technology
• Challenge yourself, solve problems and work with household-brands

Life at Sope:

Here at Sope, we embrace the beauty of simplicity, transforming businesses using Microsoft 365, SharePoint, Teams and the Power Platform. We are a diverse and vibrant team, connected by our culture and shared passion for creating reimagined digital workspaces. Everything we do is guided by our purpose, to weave our magic and help people achieve more together.

Our Name is our mantra, SOPE: Store Once Publish Everywhere, the philosophy we live and breathe.

Don’t just take our word for it. Hear from our team members on Glassdoor:

https://www.glassdoor.com.au/Overview/Working-at-Sope-Web-Technologies-EI_IE1604980.11,32.htm

What we’re looking for:

• Whether you are very experienced or only have a couple of years working with Microsoft 365 platform, you love working with customers and you are passionate about technology and business solutions. You don’t need to be an expert but you’re ready to learn and grow into the role
• Ideally, you’re Melbourne-based
• You’re a true problem solver, able to think on your feet in a fast-paced environment
• Needless to say, we're looking for impeccable English-language writing abilities and fine attention to detail
• You will have a passion for creating well designed solutions that help people work better together

The opportunity:

As a Sope wizard, you will be working with clients to implement and build Microsoft 365 intranets and associated solutions. You will bounce between participating in design workshops, gathering customer insights and getting on the tools to deliver brilliant, beautifully designed solutions. Your work will have our clients feeling more productive, informed, and engaged like never before.

Why we hope you’ll love working for us:

• Cool projects: touch brands you know and love, transforming how they do business.
• Close-knit culture: a like-minded team, full of youthful energy and passionate to help others.
• Build your resume: A chance to grow and challenge yourself for future career success.
• Latest technology: Use Microsoft's leading-edge products to elevate your capability.
• We trust you: autonomy to work from the office, home or anywhere else you can connect.

Why we fear you might not:

• We rarely do ridiculous hours, but we do work very hard, every day
• You'll need to be highly organised, self-motivated and used to working alone AND as a team

Get started applying:

Show us your magic, we can’t wait to hear from you.

What a day in this role will look like:

• Lead the ICT and Security design and delivery on projects, responsible for project costing, client engagement and briefing, development of technical solutions, documentation of design and specifications, and liaising with contractors during construction.
• Technical design of ICT and Security systems including communications passive infrastructure (structured cabling systems), IT Network (LAN, WAN, VoIP, Wireless), and electronic security systems, including CCTV, Electronic Access Control, intruder alarm, perimeter intrusion detection, Type 1A Security Alarm Systems, and Cyber Security.
• Collaborate with the local Buildings and Places team and national AECOM Technology Advisory group on a diverse range of projects in sectors including health, education, aviation, defence and justice.
• Mentor and provide technical guidance to junior team members and build your own career through professional development and training.

Turner & Townsend will give you the opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage.

We work on projects of all sizes from one-off developments to mega-programmes, from planning the future development across large Clean Energy projects to site based construction of individual projects, while helping the largest companies in the world. We cover everything from leading teams, planning works, tracking progress and business case delivery to bringing assets into use. 

In a OHSEQ Specialist role:

• Assist with the development of an effective and efficient projects safety management system and programs.
• Assist with the development of management plans and associated documentation.
• Assist with the provision of effective and high quality OHSEQ service to clients.
• Assist with the preparation and submission of weekly and monthly reports including recommendations on OHSEQ management and statistics.
• Assists with specialised OHSEQ Management System development including standards, policies and procedures and supporting systems, ensuring that all relevant legislative and regulatory requirements and standards are met.
• Provide expert advice to clientele, internal and external stakeholders with respect to the policies, management guidelines and procedures as applicable to OHSEQ.
• Evaluate contractor OHSEQ documentation to ensure compliance to clients and regulatory requirements.

The Quality Assurance Consultant is involved in the provision of high quality, factually accurate and timely medico-legal reports.

Key responsibilities include, but are not limited to:

• Review of medico-legal reports in line with quality framework and relevant regulations and legislation
• Building sustainable relationships, connections and trust with customers and experts through open and interactive communication
• Work collaboratively with team members to ensure prioritisation of workflow
• Provide feedback and training for medical experts on medico-legal report writing
• Resolve emerging problems & handle customer complaints by providing appropriate solutions and alternatives within time limits, follow ups to ensure resolution, customer record interactions and escalation

The Senior Claims Consultant is responsible for the proactive management of a portfolio of complex life insurance claims in accordance with TAL’s claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.  A key focus of this role involves providing a best-in-class customer and client (e.g. advisers, trustees, fund administrators) experience, including regular communication in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes.

Accountabilities include:

• Manage a portfolio of complex life insurance claims in a proactive, cost-effective manner

• Ensure accurate claim assessment in line with policy terms and conditions

• Gathering and interpreting relevant information to form an appropriate claims strategy

• Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner

• Work collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other stakeholders

• Provide support to the team, through guidance on the claims management process, procedures, contract requirements

• Role modelling effective case management and best practice portfolio management

• On an as needs basis support the Team Manager with the development of less experienced Claims Consultants

• Delivering exceptional customer service