What you get to do in this role: 

Be a core part of a new team we are building in San Diego, Amsterdam, and Sydney. The role of the Senior/Staff UX Consultant  is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.

As part of the global customer success organization, this role will help customers realize the most value from their ServiceNow implementations through a focus on user experience. They will work with customers who implemented or plan to implement any of ServiceNow’s workflow products to transform how work gets done, with a focus on the needs and abilities of the customers’ end users.

Responsibilities:

You will act as the ServiceNow User Experience (UX) subject matter expert and bring UX best practices and strategies to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Key responsibilities may include conducting user research activities such as card sorts, tree tests, and usability tests, or applying your design expertise to an expert review of a solution. The ideal candidate is also comfortable working in Figma to create interface prototypes that help guide the implementation of a configured solution.

• Present and deliver one or more UX accelerator offerings from our portfolio to complex, large enterprise customers remotely
• Prepare all client-facing deliverables for applicable UX accelerators
• Act as UX Subject Matter Expert, providing input for the development of new offerings for our UX accelerator portfolio
• Engage with customers and manage their requests by scoping the level of effort, fulfilling business requirements, and resolving customer escalations. Activities may include the following:
  • Assessing the usability of an implemented solution through usability testing techniques and expert reviews.
  • Recommending platform-specific solutions in collaboration with Impact colleagues
  • Crafting design prototypes using Figma to articulate a user experience vision to customer stakeholders.
  • Presenting design concepts and solutions to both technical and non-technical stakeholders
  • Planning, facilitating, and co-delivering design thinking led workshops with customers (participants range from end users to C-level) to define product implementation requirements
• Drive the continuous improvements of our service offerings based on delivery experiences
• Develop and maintain strong working relationships with cross-functional teams
• Mentor team members and peer reviews

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as Director, Support (Health) at Civica

In this senior leadership role, you will oversee the support teams, processes, and technology that serve the customers and products within your division. Reporting directly to the divisional Executive Director and Head of Support, you will lead a team of support professionals while collaborating with leaders across Service, Development, Product, and Central Functions.

The position requires strategic thinking, strong problem-solving skills, and extensive stakeholder management experience, with the ability to thrive in a fast-paced environment. You will plan, budget, and coordinate the performance of the division’s support function to consistently meet customer satisfaction and operational support targets.

Staying up-to-date with evolving technology and supported products, you will recruit and develop a high-performing support team, fostering career growth and skills development. Your role involves leading and motivating the team to deliver support excellence and achieve high business outcomes.

You will define, manage, and report on KPIs for support activities, leveraging data analysis to identify efficiencies and areas for improvement. A champion of continuous process improvement and innovation, you will drive enhancements in support KPIs, contributing to increased customer satisfaction, retention, and referenceability.

Collaborating with other support leads across the organization, you will share and refine support best practices, ensuring the delivery of exceptional results across the board. This is a unique opportunity to make a significant impact by shaping the future of support excellence in your division.

Requirements

What you will need to be successful in this role

·       Extensive experience in support and operational leadership within a matrix organization.

·       Proven ability to manage and lead complex, geographically dispersed teams, including remote teams, in dynamic environments.

·       Strong communication skills, with the ability to effectively engage and influence stakeholders at all levels.

·       Highly analytical mindset, with expertise in data-driven decision-making using metrics and tools to inform strategy.

·       Exceptional organizational skills and the ability to prioritize effectively in a fast-changing environment.

·       Strategic and responsive planning capabilities to align with business goals.

·       Experience with Salesforce ServiceDesk (ticketing system) preferred

·       Proficiency in Salesforce, SharePoint, and Power BI.

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

What you will need to be successful in this role

·       Extensive experience in support and operational leadership within a matrix organization.

·       Proven ability to manage and lead complex, geographically dispersed teams, including remote teams, in dynamic environments.

·       Strong communication skills, with the ability to effectively engage and influence stakeholders at all levels.

·       Highly analytical mindset, with expertise in data-driven decision-making using metrics and tools to inform strategy.

·       Exceptional organizational skills and the ability to prioritize effectively in a fast-changing environment.

·       Strategic and responsive planning capabilities to align with business goals.

·       Experience with Salesforce ServiceDesk (ticketing system) preferred

·       Proficiency in Salesforce, SharePoint, and Power BI.

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

About V2

V2 Digital was created to do things differently. We accelerate the digital next for leading brands - driven by outcomes, unleashed by technology and powered by humans. As a digital native consultancy, we re-define digital models, re-invent experiences and build intelligent platforms, all underpinned by modernised ways of working.

About the role:

V2 Digital is looking for a skilled Cloud Consultant with experience in the Information Technology and Services industry to join our dynamic team. Your primary focus is on automating processes, improving deployment frequency, and maintaining a stable and reliable infrastructure to deliver high-quality software products efficiently.

Responsibilities

• Design, implement and maintain cloud-based infrastructure to support the company's digital services.
• Develop automated deployment processes for software applications.
• Collaborate with software engineers to optimise the performance and availability of the systems.
• Monitor system health and application performance to ensure high availability and optimal user experience.
• Implement and maintain effective security measures to protect all aspects of the infrastructure.
• Work with software engineers to implement monitoring and logging solutions to provide timely feedback on system and application performance.
• Continuously improve infrastructure processes and practices to optimise efficiency and scalability.
• Lead migration initiatives in moving workloads and data from on-prem to cloud and from cloud to cloud.

What's required:

• Several years experience as a Cloud Consultant or related role.
• Proficiency in at least one programming language (e.g., Python, Bash, Ruby).
• Experience with cloud infrastructure providers like AWS, Azure, or GCP, with deep expertise in at least one of these.
• Experience with container orchestration platforms like Docker and Kubernetes.
• Understanding of Linux systems administration.
• Hands-on experience with database systems like MySQL, Postgres, or MongoDB.
• Strong experience with infrastructure as code using tools like Terraform or CloudFormation.

Benefits:

• Competitive Salary package
• Pick your equipment
• Gifted Day Off ("VersionUp Day")
• Generous parental leave
• Well funded start up $$$
• Annual Training budget
• Mentorship Program
• Clear promotion pathways
• Flexible working
• Meet-ups & socials
• 97% Rating on corporate social responsibility

APPLY NOW

If you are keen to join one of the fastest-growing consultancies in this space and interested in shaping the future of V2, then APPLY NOW!

As the Organisational Development Consultant - Inclusion & Leadership, you'll play a pivotal role in driving meaningful change within our organisation by supporting a variety of exciting programs, events, and initiatives. Reporting to our Head of Social Impact and Inclusion, you’ll collaborate closely with this team and also our Leadership, Talent & Performance team, ensuring that inclusion, diversity, and community engagement comes to life across the business.

Day to day you will:

• Support Social Impact and Inclusion initiatives and engage in project work within the Social Impact and Inclusion team eg: Respect @ Work, Reconciliation Action Plan, training & capability uplift initiatives
• Coordinate events and provide support for Nine Communities, our Employee Resource Groups which focus on Gender Equity, Pride, Cultural Diversity & All Abilities 
• Assist with design/delivery of Leadership, Talent & Performance (LTP) sessions and programs
• Manage training calendars and logistics for masterclasses/speaker series
• Provide support and expand knowledge of diversity-related issues, legislation, and best practices in Diversity & Inclusion, Social Impact and Leadership.
• Manage intranet content and bespoke portals 
• Manage reporting requirements across the teams
• Liaise with the Nine Finance team and external vendors regarding payments and other necessary tasks

• 9 month contract, ending September 2025
• 38 hours a week (full time) Monday to Friday, 8am to 4pm, 1-2 weeks on site paid training, no call center experience required
• Primarily home based role, come to the Parramatta office once a week for paper based work
• $53,540 annual pro rata + Super + Employee discounts

About the Accor Group

Accor is the largest Hotelier Group in Asia Pacific, offering accommodation options from Economy to Luxury & lifestyle. We pride ourselves on our 40+ brands, which include the Novotel, Mercure, Mantra, Ibis, Adagio, Sofitel, Pullman, Sebel & Fairmont.

Our Business

With over 400,000 loyal members, Accor Plus is the subscription arm of Accor’s Asia Pacific business. We offer a paid loyalty subscription product to our loyal customers, who enjoy amazing benefits & exclusive offers at over 800 of our Hotels.

About the Role

Working on a 9 month contract & you will work full time hours Monday to Friday, where you will primarily receive inbound sales & service enquiries, from both potential customers & existing members.

Reporting to the Service Team Manager, you will be part of the Parramatta Hybrid team, assisting with a range of enquiries relating to the Accor Plus Loyalty Program. Our enquiries include inbound sales calls regarding our Loyalty Program, concerns/complaints from existing members and additional requests about our Loyalty product. More specifically, you will:

• Receive inbound calls from customers, where you will practice amazing customer service
• Show strong resilience & problem solving, helping resolve complaints from our members
• Use multiple systems (in addition to the phones), replying to customers via our Email & Social Chat platforms 
• Come to the Parramatta office once a week to attend to manual paper based work (sending out new cards to customers etc)

About You

No previous call center experience required! Our ideal candidate needs to be a people person, who loves connecting with customers over the phone. To be successful in this role, you must:

• Work full time, Monday to Friday, between 8am & 4pm
• Be comfortable receiving calls & have the ability to provide amazing service, on each & every call
• Strong communication skills, both verbal & written, in order to respond to Email/chat box enquiries 
• Commute to the Parramatta office, at least once a week, to attend to on site paper work
• Comfortable working on a 9 month contract, with no guarantee of extension 

Why Us?

Enjoy full support and personalised training program, plus ongoing development and coaching from our supportive managers to help you succede in your contract. Other benefits include:

• Enjoy a predominately home based role, after our initial training

• FREE Accor Employee discounts

The Claims Consultant is responsible for the proactive management of a portfolio of life insurance claims in accordance with TAL’s claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.  

This may include but is not limited to;

• Adhering to external regulations (e.g. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines.
• Ensuring all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work.
• Contributing to department and company projects as required.
• Gathering and interpreting relevant information to form an appropriate claims strategy.
• Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner in accordance with policy terms and conditions.
• Working collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other internal stakeholders.
• Arranging and participating in case conferences and peer case discussions, including preparation of documentation, record keeping and completion of agreed actions.
• Providing exceptional customer service, including proactively managing communication with customers and clients relating to the management of the claim and initiating support options, where appropriate.
• Customer and partner stakeholder management (e.g. advisers, trustees, fund administrators) whilst monitoring service delivery and quality.

About GBG

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most. 

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers. 

Why you should be@GBG

Reach

The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.

This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world. 

Trust

When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.

This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.

About the team

The Professional Services Team ANZ provides support, guidance and consultancy services to our customers throughout their engagement and customer life cycle with GBG. We provide technical and functional support, consultancy and advisory services for several products and services, including identity verification, location intelligence, fraud management and project management. We work directly with our customers to ensure their requirements are met and that they can consume the GBG product(s) they've purchased within the shortest possible timeframe.

The role

Reporting to the Client Integration Manager, the role of the Integration Consultant is to support the integration, onboarding and provisioning of GBG's Identity and Compliance solutions for both new and existing customers, including data reporting and consulting services. This is a challenging and varied role, so it means the need to liaise directly with customers to clarify requirements as part of our services.

What you will do

• Configuration, implementation, and support of GBG identity customers for activities such as on-boarding and platform configuration changes for our identity product which includes identity verification and biometric solutions. Customers are for all channels which includes partners and re-sellers.
• Collaborate with presales, sales and technology teams whereas is necessary to support existing and new customers.
• Educate customers about our product and assist customer to understand how to use our products to cover their business needs, becoming a trusted advisor. At the same time, anticipate and communicate project risks (if any).
• Work with prospects and clients to help define the customer onboarding journey with minimum friction. This needs to be aligned with the configuration that are available on the platform.
• Assist customers with detailed questions about our product architecture, configuration, APIs, and data reporting.
• Run as a single point of contact for key allocated projects and manage the end-to-end implementation and consultancy of our biometric and hosted greenID Solutions.
• Develop quality work and customer documentation.
• Adopt and enforce delivery governance practices by maintaining accurate and timely project reporting and participating in periodic project reviews & audits.

What are we looking for

• Excellent client interaction skills, collaborative work style, and strong interpersonal and team skills.
• Ability to select and use appropriate tools for the job and perform technical research as required to supplement and support Professional Services framework in delivering working product to clients.
• Ability to design and develop technical or customer reference documentation for project work plans, guidelines, standards, procedures, and processes that meet the needs of the target audience.
• Ability to identify key issues, analyse data, and make recommendations to address problems.
• A confident worker, comfortable with working alone but also a good team player dealing with internal and external stakeholders.
• Willing to be adaptable to changing priorities, and to accommodate the need for urgency.
• Knowledge in facial biometrics technology would be a definite advantage.
• Knowledge of SOAP web services, RESTful API's, HTML/JavaScript/CSS.
• Exposure with Splunk and SOAPUI/POSTMAN
• Enthusiasm and willingness to learn the industry and technology used within identity products.
• Ability to sit comfortable with customers (different levels – from technical to senior stakeholders) to explain our product, conduct workshops and product training.
• Analytical competency advantageous and the path to growth more in the role
• Ideally will have banking/financial institution experience.
• Ideally will have identity verifications, KYC / AML process experience.
  
  

Behaviours we'd like to see

To find out more

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch. You can also check out our career site here.

Why not apply and make life@GBG work for you?

About Loam

At Loam, we have the earth in our hands. As a team of scientists, farmers, and entrepreneurs, we are on a mission to revolutionise agriculture and address climate change. Through our cutting-edge microbial technology, we are enhancing soil health, boosting crop yields, and sequestering carbon to create a sustainable future for farming. We are committed to empowering farmers and promoting regenerative practices that benefit both the environment and their bottom line.

As a fast-growing agricultural startup, Loam offers a dynamic and collaborative work environment where innovation and passion thrive. We embrace diversity and believe that our collective expertise and shared commitment can make a significant impact on the global agricultural landscape.

Join us on this exciting journey as we transform agriculture and build a sustainable future together.

About the Role

We are seeking an WHS Officer to join our Workplace Health & Safety team focusing on supporting laboratory, field, office and remote work. Reporting to the Global WHS Manager, you will ensure our operations uphold Loam’s commitment to safety as well as adhere to requirements under the Work Health and Safety Act 2011. In this role, you will be entrusted with executing the global WHS strategy throughout Loam’s Australian operations.

Responsibilities

• Be responsible for the implementation, training and recordkeeping for requirements under the Work Health and Safety Act 2011 for Loam’s Australian operations
• Maintenance of risk register and frequent reporting through to global and leadership structures 
• Serve as regional subject matter expert in WHS matters, leading risk assessments, emergency coordination, incident investigations & prevention efforts, and supporting the workplace injury return to work program
• Drive policy and procedure development, review and implementation at a national level
• Lead workplace health & safety committees, WHS representative consultations and initiatives 
• Develop team-based resources including SOPs, checklists, toolbox talk scripts, briefings and other related materials 
• Design and implement comprehensive WHS training programs including facilitating inductions, training sessions, coordinating external training and delivering computer based training
• Drive a strong culture of person-centred safety throughout the company by engaging with our diverse global team of employees, company leaders, and external partners
• Coordinate the regional emergency management team’s efforts
• Be responsible for contractor onboarding at Loam sites and partner sites, ensuring inductions and training is appropriately delivered 
• Administer site waste management programs in accordance with state and local requirements

• Degree in relevant discipline or equivalent skills, knowledge and experience.
• Strong working knowledge of Australian WHS Act 201; Certificate IV in Work Health & Safety or working towards preferred
• Excellent interpersonal, problem solving, written & oral communication skills
• Experience in both agricultural and laboratory settings preferred
• Ability to work in a dynamic environment including in office, laboratory and agricultural settings
• A proactive approach to identifying and solving problems 
• Valid Driver's Licence

• Fast-growing start-up with many opportunities for capacity building and career development.
• Work alongside leading scientists and innovators in an international organisation.
• Enjoy an inclusive and supportive culture.
• Competitive salary based on experience.

Why you should join us:

We're tackling some of the most challenging issues of our time, and we're doing it with a team that's passionate about making a difference. If you're looking for a role where you can use your skills to contribute to a mission that matters, we'd love to hear from you.

Loam Bio is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic.

For a winning team that is evolving.  Forward with Cuscal. 

At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all. Here, you’ll deliver or support interesting, ground-breaking projects that have real impact - on Australia’s financial services sector and the millions of customers it serves. You’ll innovate alongside skilled, smart, connected teams. And you’ll build an impressive, fulfilling career that continues to grow. As the largest independent payment solution providers, we’ve set the standard for over 50 years. Now, we’re preparing to pioneer the next 50. 

We are looking for a Pre-Sales Solutions Consultant to join our Business Development Team  

The Pre-Sales Solution Consultant is a client facing role focused on supporting clients in the pre-contract phase. The role is responsible for working across the Client engagement journey from pre-sales through to delivery, setting Cuscal and Clients up for success. You will:

1) Lead Pre-Sales and Discovery 

• Promote a basic understanding of Cuscal’s standard products, key benefits, market obligations, enablement activities, and business-as-usual activities  

• Conduct presentations and lead discovery sessions with clients (including prospective clients) to ensure that client needs and relevant constraints are fully understood and documented 

• Identify opportunities for sale of further Cuscal products that meet client needs and deepen relationships.    

• Document the gaps between the client needs and Cuscal’s standard solutions to enable effective roadmap, feasibility and estimation discussions 

2) Solution Design & Documentation 

• Capture a clear scope of work, deliverables, acceptance criteria, assumptions, and costs in Cuscal’s standard format for Statements of Work    

• Document, analyse and communicate challenges and solution options that address the Client needs 

• Contribute to the development of adaptable and/or re-usable materials to communicate high level functional solutions for client engagements as part of the sales process 

• Identify potential delivery risks as well as potential mitigation strategies 

3) Solution Delivery Support 

• Provide a detailed handover to the delivery team at commencement of the implementation   

• Act as a point of escalation for internal stakeholders and the client throughout the implementation process for supporting project teams.  

• Lead and/or contribute to knowledge management and continuous improvement activities 

About You 
To be successful in this position you will have the following skills and experience: 

• Passionate about enabling excellent client outcomes.    

• Tertiary qualifications in Information Technology, commerce, finance or related subjects is desirable   

• Outstanding verbal, written and presentation skills, with the ability to build effective customer relationships 

• Strong industry knowledge of payments ecosystems, and/or strong understanding of Cuscal’s product and technology solutions  

• Experience in pre-sales/solutions consulting, professional services, or sales role, working collaboratively with Sales Teams, understanding the full sales life cycle & processes  

• Excellent business process and/or project experience using tools such as Visio, Jira, PowerPoint    

• Enterprise-level business project experience, with strong process analysis, design and documentation 

What’s it like to work here? 

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits. 

 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
   
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

Key responsibilities will include:

• proactively managing assigned customers;
• ensuring a superior level of customer service to facilitate client access to Medilaw's Independent Medical Exams and other Medilaw services according to the client's needs; 
• promptly answering the phone to all clients and managing appointments and appointment related inquiries in line with Medilaw procedures;
• delivering superior customer service & client liaison to our key stakeholders;
• actively promoting new products/services to assigned existing clients.

• Financial Services - Award-Winning Superannuation Fund Provider 
• Key Role within the Advice Technology Team
• Work with purpose, in a highly collegiate team
• 9 Month Fixed Term Contract 
• Hybrid working - blend of Sydney CBD Office and Home 

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

This is a key role within the Advice Technology team. The Advice Technology Consultant will provide support services to the Advice and Retirement teams in the areas of Advice IT support, Testing, Documentation, Training and Risk and Compliance. This includes ensuring new starters are set up efficiently, training is provided and there are clear user guides and procedure manuals made available to the team. You will also ensure reporting from these systems is completed in accordance with required schedules to relevant stakeholders. You will work closely with the Digital Advice team to ensure any new training or system updates are understood and resources updated accordingly.

Key Accountabilities and Responsibilities

Responsible for providing technical expertise and support for all advice systems, including:

• Advice IT support for all Advice systems (currently this is Midwinter AdviceOS, Rest Custom Digital Advice solution, Gallagher and Aaspire). This includes:
  • Troubleshooting and escalations of IT issues
  • New starter set up requests to Advice IT Support and new starter training
  • Maintenance of user guides and training materials
  • Ensuring no interruption to access where this is within your control
  • Training and upskilling of advice team to produce advice documentation in Midwinter efficiently and in a compliant manner as required
  • Investigation and analysis of issues relating to the advice technology solution and communications across stakeholders to ensure clarity on outcomes as required
  • Managing all Phone and Digital Statement of Advice templates with oversight of the Senior Advice Technology Consultants
  • Documenting functional requirements and technical specifications (where relevant) for advice solutions including templates used by advice team
  • Testing advice technology updates to ensure alignment with Rest advice processes and procedures as required
  • Work with the relevant stakeholders to review broader Rest technology solutions as presented by projects and any impacts they might have on advice systems; make recommendations as needed to ensure advice systems align with Rest’s overall technology framework, policies, processes and principles
  • Generate reporting on agreed metrics with vendors
  • Support regular internal prioritisation meetings, and operational and vendor management meetings with Midwinter
• Providing Quality Assurance/Risk and Compliance support to the Advice Services team by:
  • Completing set control plans according to schedules and escalating when issues arise
  • Providing reporting according to set schedules and adhoc when required
  • Assisting with remediation activities for incidents when required
  • Assisting with SoA checking when required
  • Assisting with maintenance of Advice process guides when required
• Supporting the Advice and Retirement teams by identifying and recommending improvements in processes to provide quality services in an efficient and cost effective manner.
• Any other task requested from you within the remit of the Digital Advice and Advice Services teams.