At ServiceNow, we are a diverse and inclusive organisation that values collaboration, innovation, and customer-centricity. We strive to create solutions that meet our clients' unique needs and drive their success. As a Solution Consultant, you will play a vital role in understanding our clients' challenges, proposing tailored solutions, and ensuring seamless implementation. We believe in fostering a supportive and inclusive work environment where everyone's contributions are valued.

Responsibilities

• Collaborate with the sales team to understand client requirements and business objectives.
• Conduct in-depth analysis of client needs and pain points to develop customised solutions.
• Create compelling presentations, proposals, and demonstrations that effectively communicate the value of our solutions to clients.
• Serve as a trusted advisor to clients, offering insights, best practices, and recommendations.
• Conduct product demonstrations and effectively address client questions and concerns.
• Collaborate with cross-functional teams, including product development and project management, to ensure smooth implementation of solutions.
• Provide ongoing support and assistance to clients throughout the project lifecycle.
• Stay updated on industry trends, emerging technologies, and best practices to continuously enhance your knowledge and expertise.
• Contribute to the growth of the Solution Consulting team through knowledge sharing, mentoring, and collaboration.

Senior Winning Work Consultant (Pursuits / Proposals)

Want to bring ideas to life?

You’re in the right place. We’ve been a leading design, engineering and advisory company for decades. So why choose Aurecon? It really comes down to one, crucial question: what kind of world do you want to create for the next generation? Truth is, the decisions being made right now will determine the future of everything – from the local community to the sustainability of our clients’ businesses – to the entire planet. One of those decisions is: who do you decide to work for?

How will your ideas contribute to shaping what’s next? 

As the Senior Winning Work Consultant (Pursuits / Proposals), you will join our wider winning work team where you will have the opportunity to establish yourself as a strategic resource across the business. As a senior in the team, you will lead the pursuit and engagement phase primarily across the Energy market and day to day, you will proactively engage in major/strategic opportunities, partner with the Bid team, consult and provide advice to shape and deliver a strong submission. 

Roles and responsibilities include and are not limited to: 

• Providing end-to-end bid / proposal management in collaboration with subject matter experts to ultimately achieve on-time and high-quality bid submissions. 
• Collaborate and prioritise bid submissions across various regions and disciplines. 
• Produce bid-specific/tailored responses for our clients 
• Compile, maintain and update content across our knowledge libraries. 

What are we looking for from you? 
As a Senior Winning Work Consultant, you will have strong communication and stakeholder management skills and will be confident to interact at all levels across the business. You can drive bid teams to develop winning solutions and you can plan, multi-task and prioritise competing priorities to deliver to time sensitive deadlines. 

You will also bring strong bid and pursuit related experience including proposal writing and bid management/coordination. You will be confident in persuasive writing, editing technical content, proofreading and will have very strong attention to detail.   As a Senior in the team, it is important that you showcase a ‘can do’ attitude, willingness to learn and passion to coach and guide the junior members of the team. 

The ideal candidate will have at least 5 years of direct bid related experience. They will also possess the following: 

• A relevant qualification in communications/marketing, or business-related fields.
• A positive attitude and willingness to contribute to all areas of the business.
• Strong project management skills. 
• Strong document management skills. 
• High level proficiency in Microsoft Office (particularly Word and PowerPoint) including template creation, styles, layout, and formatting will be required. 
• Experience in working on shared platforms on opportunities throughout Australia.  
• Ability to communicate effectively and forge relationships with people across all levels of an organisation. 
• Experience working for a professional consultancy will be highly regarded. 
• APMP Foundation (or higher) certification preferred. 

Ready to bring ideas to life? 

Then please apply. Remember, it’s you and how you bring ideas to life which are important. Your background, unique needs and individuality will be valued. Visit our website to learn more at www.aurecongroup.com

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

About The Role

We are looking for fun, outgoing, and dedicated individuals to join our team of customer service consultants. Located at our Karawatha Contact Centre, where every interaction is an opportunity to connect with our customers. In this role, you will be responsible for handling inbound customer interactions via phone, email, and chat.

We are currently seeking to fill multiple positions on both a full-time and part-time basis. While this ad primarily targets part-time positions, we encourage applicants interested in full-time roles to apply as well.

Training will be provided to ensure your success and confidence in the role.

What You’ll Do

• Address all customer queries promptly and professionally.
• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.
• Holding a conversation while managing multiple tasks is crucial in this fast-paced role.
• Educate customers on how to use our self-service platforms effectively.
• Utilise our CRM systems to accurately capture customer data and service requests.

What You’ll Bring

You're a skillful communicator with a knack for adapting your style to different customer personalities and situations. Teamwork is second nature to you, and customer service is your north star. Comfortable with technology, you're adept at solving problems on-the-fly and can effortlessly multi-task across various systems. Most importantly, confidence in navigating technology is non-negotiable for you, especially in CRM systems and Microsoft Office Suite.

Successful applicants will be invited to complete an online assessment, a crucial step in our selection process. This assessment is your chance to showcase your skills and abilities, it's a great opportunity to demonstrate your potential and align your talents with the task featured in the role.

An Inclusive Workplace, Works for Everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our Recruitment Process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other Things to Note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia. 

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express