• Do you have 2+ years' experience in B2B Sales?
• Do you love to smash your sales targets?
• Want to build a rewarding sales career?

We are looking for a motivated, dynamic Sales Consultant to join our team on a permanent full-time basis in Perth. Your responsibilities will be to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory. This territory will be covering South of Perth for our Hygiene division.

To help to achieve this, we will provide you with a competitive base salary, highly rewarding uncapped commission structure, company vehicle, mobile phone, and laptop and career opportunities. You will also be given full product training, with hands-on assistance from the Sales Manager and the Sales Team.

In this role you will be responsible for:

• Driving sales revenue by hunting new business opportunities via cold calling
• Servicing our existing client base and analysing their needs to increase sales
• Developing and implementing sales plans to achieve set sales targets
• Building strong customer relationships and managing a sales pipeline
• Identifying customer needs and knowing how to deliver successful sales

The ideal candidate will possess:

• Proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of relationships
• Ability to cold-call & plan to sales territory
• Good understanding of Business clients in Perth
• Autonomous and thrive on challenges

Highly desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Commercially focused acumen

The successful candidate must be able to pass a Pre-employment medical, drug and alcohol screen as well as background checks.

You will be welcomed into a friendly and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

So are you ready to join our team? APPLY NOW

About us:

Rentokil Initial’s commitment to protecting people and enhancing lives, is the promise we make to our customers and to our colleagues every day. We protect people from the dangers of pest-borne disease, the risks of poor hygiene or from injury in the workplace. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers' brands.

In Australia, we operate under the brands Rentokil, Initial Hygiene and Ambius. Our parent company, Rentokil Initial plc, is one of the largest business services companies in the world and employs over 57,000 colleagues across more than 80 countries.

In 2020 we launched our Infrastructure Advisory practice in Australia, as part of our global strategy to increase the consulting and advisory support we provide to our major clients. We advise our clients on how to set-up, transform, optimise, and operate major programs and projects across the infrastructure and natural resources sectors. With our Infrastructure Advisory business flourishing, we now seek an experienced Principal Consultant to join our Perth team.

In this client-facing role you will work on a variety of consulting/advisory assignments, and you would work as part of that multi-disciplinary team to deliver excellent outcomes for our clients. Your knowledge, experience and enthusiasm will be critical to the success of our work. Specific role responsibilities are set out below. 

Within the Infrastructure sector, we work in the Power and Utilities, Transport, Telecommunications and Government subsectors.

The primary responsibilities of the role are as follows:

• Working on exciting and challenging commissions that improve the way an organisation develops its capital strategy, assesses and allocates capital, and sets up its major programs and projects for success.
• Providing best-practice advice and hands-on help to our clients in relation to establishing, transforming, operating and optimising major programs and projects.
• Deploying a variety of consulting techniques to improve performance across the capital and project lifecycle.
• Working as part of an integrated team; leading workstreams (up to moderate complexity); taking ownership of significant/complex deliverables (supported by others in our team).
• Supporting the definition and development of tools and techniques that support our service delivery.
• Supporting business leaders with business development and practice development.
• Contributing to a collaborative and supportive team environment.

Our mission and where you fit in

At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.

There's never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let's see if we could be a match!

What might your days look like

As a Payroll Support Consultant, you’ll be working within our Customer Experience team and will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero product. In this role, you will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently and effectively. This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary. 

As a Payroll Support Consultant you'll be responsible for;

• You will provide support to clients after they 'go-live' by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration
• Responding to and resolving customer tickets, calls and queries related to the Employment Hero Platform in a timely manner.
• Assist and collaborate with the wider squad and support team to provide best practice system use and education to all our customers.
• Proactively analyse and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
• Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
• Take on client and team payroll escalations for our customers
• Assist with requirements gathering to run post mortems and run internal support team workshops
• Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team.
• Working with customers across multiple channels (email, chat, phone, screen share) to understand their organisational workflow and how the platform can support them to maximise their people processes.
• Managing Problem Tickets with urgency and collaborating with key stakeholders to resolve as quickly as possible
• Leveraging ZenDesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs)
• Proactively contribute feature requests, Customer Care Processes, Macros and Help Centre suggestions, where warranted and using customer insights.

What will you bring:

• Relevant Australian Payroll industry experience (e.g KeyPay)
• Exposure to working in fluid, high change and high velocity environments. 
• Prior exposure to customer experience within a SaaS (Software as a Service) environment (nice to have)
• An attitude that always puts your customer's needs first
• Problem solving skills with a sound and thorough approach to troubleshooting.
• Ability to manage competing priorities, working autonomously; requesting assistance where needed.
• Strong and polished verbal and written communication skills.
• A tertiary degree in Human Resources and/or relevant qualification (nice to have).

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we'll empower you to let your talents shine.

The EH Way

The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page: https://employmenthero.com/careers/ 

In short, you’ll love working with us if:

• Revolutionising employment gets your heart racing.
• You thrive on the flexibility (and responsibility) of a remote-first business.
• Our values align, and shape how you show up every day.
• You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.

Plus, you’ll get to enjoy a number of great perks, including: 

• A generous budget for your home office.
• Cutting-edge tools and technology.
• Reward and recognition programs - because great work should be recognised and rewarded.
• Cashback offers and discounts on popular brands through our Swag app.

Are we a match? 

Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.