The Retail Business Consultant role is critical to the success and the growth of our Aussie Retail network (footprint, broker headcount, productivity, settlements, and market share).

This is a key role responsible for driving the performance, engagement and growth of a region of Aussie Franchise stores, within the Retail channel. Partnering with the Franchisees of stores in South Australia, you will lead, inspire and engage franchisees to achieve their business goals and influence delivery of the Group business plan. 

• With insight into the individual needs of each store in your region, you will use your business experience and acumen to support Franchisees to grow their business. You will seek to influence outstanding results through the development and implementation of robust business plans that are aligned to the network performance and customer standards of the Group.
• Embedding the operating cadences, you will conduct regular physical and virtual sessions with each store to coach to franchise performance, business planning, broker development and business development. You will work closely with each store to connect into Group resources and enable tailored plans to support local area marketing, training, recruitment, and retention strategies.
• You will lead the uplift of the network performance (to budget) and customer standards, through implementing best practice sharing, benchmarking. performance management and broker engagement initiatives for your region.
• You will lead the retail broker growth strategy in your region, monitoring adherence to Franchise Agreement standards and implementing effective broker recruitment and retention strategies, contributing to the growth, productivity, and market share of your region.
• In conjunction with the Senior Retail Business Consultant, you will support your franchisees to navigate through each store’s franchise journey, including (but not limited to) store refresh/refit requirements, franchise agreement renewals, store sales and store closures.
• You will contribute to the implementation of the network market representation strategy in your state through the identification of high quality prospective new franchisees (internal and external), leading to an increased store footprint in your region.

Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in Adelaide on a Permanent full-time basis.

This role reports directly to the Customer Service Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on scheduling and make outgoing calls to customers to promote our products and services.

Core responsibilities in the role include:

• Keeping the customer at the centre of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer queries related to their bookings in an effective manner.
• Proactively making outbound calls to our existing customers to promote our products and services
• Demonstrate experience in customer service, including the ability to display empathy and active listening skills. Provide a high level of customer service and act as the first point of contact for customer enquiries via phone and email.
• A high degree of attention to detail and accuracy while scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities using excellent verbal and written communication skills, including interpersonal skills
• Ability to work to deadlines, KPI's and meet sales targets while working as a team and independently.
• Ability to multi-task and attend to ad-hoc jobs as and when they arise
• Documentation of all relevant information on the CRM to provide clear instruction for field technicians.
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

The ideal candidate will possess:

• Experience working in call centre (essential)
• Demonstrated experience in phone sales and converting enquiries into sales
• Capable of working with multiple web-based data-bases and email programs. 
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multitasking.
• Proven problem-solving skills.
• Ability to work in a team environment to support fellow colleagues.
• Professional, reliable and punctual.
• Accurately enter data into systems.

What is on offer:

• Competitive salary, plus generous bonus/commissions structure to reward individual and team performance.
• A friendly, supportive environment where you can enjoy going to work each day.
• Access to staff benefits and discount program with major retailers and stores.
• Comprehensive training via company’s in-house programs.
• Access to ample free on-site car parking.
• Long term stability, working for a global company. 

The successful candidate must be able to pass a Pre-employment medical, drug and alcohol screen as well and reference checks

About Rentokil Initial:

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

If you’re the superstar we’re looking for, and you’re looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.

Employee Testimonials:

“Rentokil Initial enables me to have a career where I feel valued but also gives me the opportunity to be a parent and have work-life balance.” 

Phillip Winkler

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

“What has kept me at Rentokil Initial is the diversity of the role and the large amount of support.” The opportunities are endless here.”

Adam D’Andrilli