After a customer purchases the SmartRecruiters platform, they become part of the SmartRecruiters community and engage with our Professional Services team.   

As an Implementation Consultant - located remotely in the APAC region - you play a pivotal role within the Professional Services team providing an exceptional experience for our customers and partners. 

The ideal candidate is a great listener, able to provide clear and concise communication, and a creative problem solver. You’ll facilitate conversations to define business processes, create and understand career site design briefs, lead implementation meetings, configure SmartRecruiter products and support the customer go live process.

You have a passion for building a relationship of trust with our team, customers and partners. 

This position will be a contract to Full Time after 3-4 months.  

What You'll Deliver: 

• Consult on best practices and guide our customers through their onboarding of our SmartRecruiters Offering, with a focus on our SmartAttrax Career Site product
• Execute discovery workshops with internal resources or in conjunction with partner resources
• Responsible for all requirements gathering and documentation, including career site design briefs and configuration workbooks
• Consult on career site best practices, as well as how the SmartRecruiter OS relates to the career site configuration
• Work closely with web development team to manage Career Site timelines and deliverables
• Configure SmartRecuiters products to customer specifications and participate in user acceptance testing
• Manage project plans, timelines, budgets and deliverables, providing regular updates to key stakeholders around risks, mitigation plans, and project status
• When necessary, work with an Onboarding Project Manager to onboard large-scale and enterprise customer
• Ensure successful handoff to CSM’s, AM’s, and Support once project is complete
• Collaborate with our Community and Enablement teams to build a world class training experience for internal, partner, and customer teams
• Work cross-functionally with other departments within SmartRecruiters such as Customer Success, Sales, and Product teams to ensure successful go-live, adoption, and engagement or on internal projects as needed
• Understand our Partner Marketplace to provide solutions to our customers outside of our product offering
• Expand your knowledge of the SmartRecruiters suite of products and offerings as the product evolves and impact to career site functionality
• Contribute to the development of best practices, improvement of processes and streamlining of documentation via weekly cross-functional meetings
• Support internal projects and initiatives, community participation, and provide SME knowledge in specific areas
• Collaborate with external partners and freelance resources
• Manage up to 8- 10 projects in various state of completion
• Meet or exceed billable utilization of  60-70%

Location: Gawler, South Australia

Job Type: Permanent Part Time

Total package: $492,398 - $641,470 p.a. (pro-rata)

We are currently seeking O&G Consultant to join the team at Gawler Health Service. The successful candidates will be responsible for providing high-quality clinical care in Obstetrics and Gynaecology as directed by the Head of Unit – Maternity and Gynaecology.

Key Responsibilities:

- Undertake clinical duties in Obstetrics and Gynaecology

- Provide on-call cover to the labour ward

- Supervise and teach Obstetrics and Gynaecology to medical staff

- Initiate quality assurance programs associated with Obstetrics and Gynaecology services

- Fellowship of the RANZCOG (or equivalent), eligible for registration as a Specialist with the Medical Board of South Australia - Experience in Obstetrics and Gynaecology, teaching, and research

- Ability to establish working relationships with patients, families, and staff

Applicants will be required to undergo a criminal history assessment, including Working with Children Check, National Disability Insurance Scheme (NDIS) Worker Check, and South Australian Police (SAPOL) National Police Check.

The Gawler/Barossa Hills region in South Australia offers a peaceful and picturesque environment, making it an ideal place for raising a family or enjoying a relaxed lifestyle.

With its rich history and heritage, the region has numerous charming towns and villages to explore, each with its own unique character and attractions.

In addition, the Barossa Valley is renowned for its world-class wineries, offering a great opportunity for wine enthusiasts to indulge in wine tasting and vineyard tours.

The region also boasts a vibrant arts and culture scene, with regular events and festivals showcasing local artists and performers.

With its close proximity to Adelaide, residents of the Gawler/Barossa Hills region have easy access to city amenities while enjoying the tranquil and scenic beauty of the countryside.

If you are interested in this role and would like more information, please don't hesitate to contact [email protected]

We believe in the power of referrals. Recommend a qualified candidate and receive a bonus through our referral program.

If this role isn't quiet suitable for you, please get in touch as we are working on a number of other roles that might be of interest.

Who are we?

Redox is a ASX listed, leading raw material and ingredients distributor bringing the best products from around the world to clients in over 170 unique industries. Established in 1965, Redox has grown to 15 regional offices located throughout Australia, New Zealand, Malaysia and United Sates of America and continues to grow creating exciting opportunities to join this Australian founded and owned business. Our dedicated team achieved a sales revenue of over $1 billion in the financial year 2023.

About the Graduate Program

Our program is an entry level position for someone who has completed their Bachelors degree ideally in a Science or Business. You either love Science but are not interested in research or a laboratory position. Or you have a Business degree and want to pursue a sales career.  

You will be given Sales Training, Mentorship, and a group of entry level customers within the water treatment division to start you on your career. Our Grads typically stay in their first role 12-18 months whilst they are learning and developing their skills for a long-term career. The position is a full time and completes as a promotion within the business. There are clear lines of progression within Redox with numerous examples of long term tenure. More than just a job, Redox offers a career.   

About the role

This role is balanced between hands-on visits with your customers and desk-based work. 

A typical day involves information gathering, creating proposals, price negotiation, customer visits and consulting with internal and external stakeholders.

About you
You have recently complete a degree in Science or Business in the last 2 years and want to turn your education into a successful Sales career.  

·         Degree in Science, Business

·         Curious and enthusiastic to learn

·         Enjoy developing relationships

·         Excellent written and phone communication

·         Previous customer service experience (Retail, Café or similar)

Rewards & Benefits

·         Salary package inclusive 17.5% leave loading + Bonus

·         Annual Salary review

·         1 day WFH (after probation)

·         Company car (After 12 month review)

·         Laptop + Phone

·         Secure onsite parking

·         Daily lunch in office

How to APPLY

Apply online through our website www.redox.com/careers

Redox is an equal opportunity employer which enjoys the benefit of a diverse team.

NO AGENCY

The Quality Assurance Consultant is involved in the provision of high quality, factually accurate and timely medico-legal reports.

Key responsibilities include, but are not limited to:

• Review of medico-legal reports in line with quality framework and relevant regulations and legislation
• Building sustainable relationships, connections and trust with customers and experts through open and interactive communication
• Work collaboratively with team members to ensure prioritisation of workflow
• Provide feedback and training for medical experts on medico-legal report writing
• Resolve emerging problems & handle customer complaints by providing appropriate solutions and alternatives within time limits, follow ups to ensure resolution, customer record interactions and escalation

The Senior Technical Consultant at SmartRecruiters is a seasoned professional with a strong technical background and with a deep understanding of Talent Acquisition and HRIT. This role requires a diverse skill set that combines technical expertise, project management, and customer relationship management.

As a Senior Technical Consultant at SmartRecruiters, you will play a pivotal role in ensuring our customers' success by integrating our platform and their technical ecosystem. You will join our Hiring Success Team, which is responsible for creating a boundless hiring experience for our customers. 

Key Responsibilities:

• Serve as the main point of contact for both internal and external stakeholders about integrations and automations between SmartRecruiters and the customer's technical environment.
• Lead the technical stream of the onboarding process for new customers, setting expectations and framing their introduction to the SmartRecruiters community.
• Take on multiple customer onboarding processes, acting as the primary liaison for custom integrations and automations.
• Act as a customer advocate, wearing the hats of a Business Consultant, Project Manager, and Developer to drive the best technical and functional decisions.
• Participate in solution design, leveraging our HCM Connectors, custom automations, and Workato as the automation platform, to maximise the business value of the solution.
• Collaborate with the customer's IT team to design and document integration and automation configurations within the customer's technical ecosystem.
• Plan and coordinate the delivery of integrations and automations, aligning with the overall solution delivery plan.
• Build integrations and automations using our embedded no-code automation platforms Workato, or provide guidance to the customer's technical team.
• Lead and mentor Technical Consultants in your region, ensuring optimal resource allocation.

Additional Responsibilities

• Receive assignments in the form of objectives and determine how to use resources to meet schedules and goals.
• Satisfy business requirements leveraging technology and resolve a wide range of issues in creative ways.
• Provide guidance to subordinates within the latitude of established company policies.
• Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Follow set processes/protocols.
• Work on assignments of medium to complex level.
• Structure project plans and manage cost-effective execution of tasks.
• Exercise judgement within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.
• Use discretion to help design and implement solutions to somewhat complex problems.
• Meet goals with some direction and supervision.
• Receive little instruction on day-to-day work, general instructions on new assignments.
• Begin to develop networking skills and build relationships inside and outside the organisation.
• Enhance relationships and networks with senior internal/external partners and customers who are not familiar with the subject matter, often requiring persuasion.
• Adapt style to different audiences and often advise others on difficult matters.
• Contribute beyond assigned tasks.
• Take responsibility for the team's morale and spirit.
• Give and receive feedback frequently and effectively.
• Advocate for innovation in tools, practices, technology, and product.

• Are you a technical whizz looking for a new challenge?
• Deliver exceptional customer service to troubleshoot our clients’ issues
• Be part of a supportive and nurturing team

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

About the team
Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable team. Our entire team are passionate, driven, customer focussed consultants that strive to provide world class services to our clients, who thrive on improving the customer experience as well as driving internal efficiencies.

You will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment.

We are looking for two HelpDesk roles available to support our Family Law and Property teams.

What you'll do

• Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
• Answer general client software and hardware queries
• Action inbound and outbound calls as assigned to achieve daily KPIs
• Troubleshoot, diagnose, and resolve application issues
• Capture notes using standard notes template in CRM, including recording detailed information for all calls requiring further escalation
• Maintain LEAP software knowledge against the capability matrix

What you'll bring

• Technical expertise – you will have a strong technical background, confident in cmd command prompts, interpreting xml files,  and be capable of independently resolving client related tech issues within LEAP software
• A passion for providing excellent customer service and seeing problems through to resolution.
• Proven ability to manage high-volume, transactional calls.
• Competence in MS Office
• Building customer loyalty – you effectively meet customer needs, build productive customer relationships, and take responsibility for customer satisfaction and loyalty.
• Technical / professional knowledge and skills – you’ve achieved a good level of technical and professional skill, and understanding of relevant areas of law, and you keep up with current developments and trends in those areas of expertise.
• High impact communication – you can clearly and succinctly convey information and ideas to individuals and groups in a variety of situations. You communicate in a focused and compelling way.
• A proactive approach. You take prompt action to accomplish objectives, taking action to achieve goals beyond what is required.
• Managing work (includes time management) – effectively managing one’s time and resources to ensure that work is completed efficiently
• Demonstrated ability to learn new skills – you can assimilate and apply new job-related information in a timely manner.

What you’ll get

• Friendly, supportive, and driven culture
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Opportunity to participate in our Employee Share Plan