About the Role

Hiya Health is seeking an Allied Health Customer Experience Officer to join our dynamic team to be at the forefront of providing unparalleled service in our centres. If you thrive in a fast-paced environment and are passionate about making every client feel valued and cared for, we want you on our team!  Embark on a rewarding journey where your enthusiasm and dedication create lasting impressions and meaningful connections  from the first point of contact, right through until they have met their treatment goals and beyond.

You will be part of a collaborative team, your role will include scheduling appointments and managing inquiries to ensure smooth administrative operations. Your role encompasses providing friendly, accurate and timely information about our services, guiding our clients through navigating various funding models and being a friendly voice at the end of a phone scheduling in services. You will work closely with our practitioners, other Customer Experience Officers whilst being supported by our Head of Intake and Engagement.

Duties & Responsibilities

• Managing customer enquiries promptly and comprehensively (both via phone, email, sms and in person) in a fast paced environment.
• Onboarding and educating new customers, including onboarding NDIS plans & service agreements, upselling services and educating customers
• Managing customer appointments (booking and modifying).
• Communicating with customers to ensure they can attend their services
• Optimising and managing external communication in a timely and efficient manner including EPC Referrals, DVA, WorkCover referrals, Reports & Doctors letters, NDIS plans and Service Agreements and reports etc.

About you

• Exceptional Customer service skills and Administrative experience (essential)
• Ability to obtain a Blue Card, NDIS Worker Screening ID (Yellow Card) and Police Check (essential)
• Experience in medical reception, NDIS and other funding models (highly desirable)
• Experience in using client management systems, email and Microsoft suite (highly desirable)
• Be located in Australia and have rights to work in Australia

We look forward to receiving your application!

Next Steps
Just click apply!   If you would like further information, please contact Karen Hall via email: [email protected]

Part-time Allied Health Assistant (Early Education)
3 days per week | Ferntree Gully & Ringwood East site

Are you passionate about working with young children and supporting their development? Join EACH's Child Development and School Readiness Allied Health Teams in Ferntree Gully, working on the lands of the Wurundjeri, Boon Wurrung, & Bunurong Peoples.

Why Work With Us?

• Salary Packaging Benefits: Enjoy up to $15,900 tax-free income per year and an additional $2,650 for meals and entertainment.
• Engaging Culture: Be part of an inclusive, supportive team.
• Professional Growth: We offer professional development, mentoring, and supervision.
• Variety: Your work will span across the Ferntree Gully and Ringwood East offices, as well as outreach locations, providing no two days the same.

What You’ll Be Doing
You will support paediatric Allied Health services for children under 7 years, working alongside experienced clinicians. This role involves:

• Administrative Support: Maintaining documentation, databases, and preparing resources.
• Supporting Therapeutic  group programs and Parent Education Talks groups led by Allied Health Clinicians, including Speech Pathology and Occupational Therapy clinicians.
• Helping implement goal-focused care using evidence-based strategies.
• Ensuring cultural sensitivity in communication and interaction with families.

We are looking for someone who enjoys working with children 2-7 years and their parents, has excellent IT skills and can support clinicians in both administrative and practical ways. Your experience or education in early childhood development will help you thrive in this role.

Your Qualifications and Skills

• Understanding of children’s developmental stages
• Experience working with young children within a group setting
• Strong IT and administrative skills
• First aid and CPR certification

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Cammie Dinh (Talent Acquisition) at [email protected]

Who We Are

For over 50 years, EACH has been dedicated to enhancing lives and fostering stronger communities through our health and support services. Our workforce comprises compassionate individuals ready to offer a wide range of services tailored to meet the unique needs of individuals from all walks of life. Join us in our mission and together, let's create meaningful change. 

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.  

Deadline for applications close Tuesday 1st October.

Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period - so don't miss out and apply today!

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Our Australian Steel Markets business is looking for a Health, Safety and Environment Professional to support our Brisbane and regional sites.

Working as part of a large national safety team you will have the opportunity to be part of an organisation who is always focused on ensuring we are up to date with new methods and advancements in Safety, Health and Wellbeing.

You will receive a competitive remuneration package and additional benefits such as 14% superannuation and a profit share plan (annual bonus), flexible start and finish times and access to various health and wellbeing initiatives including access to our EAP provider.

What Will You Do?

With responsibility for multiple sites across Brisbane and our regional network, you will collaborate with our frontline management teams to coach, develop, and support our manufacturing business to achieve its health and safety requirements. In this dynamic role, where no day is the same, you will be exposed to a variety of different risk profiles – providing you with the opportunity to enhance and grow your expertise.  You will:

• oversee governance requirements, supporting the team with conducting and reporting due diligence activities
• support implementation of BlueScope’s Health, Safety and Environment plan
• coach and support leaders to understand their risk profile and critical controls, and actively seek higher levels of control
• deliver HSE advice to our leaders, thinking beyond the quick fix, to promote continual improvement in the engagement of people and management of risk
• oversee serious incident investigations, facilitating engagement to understand how work is done and adoption of fit for purpose solutions 

More About You

With your ability to engage, influence and communicate meaningfully with our people, you will bring:

• proven experience in governance HSE management systems and critical risk controls
• ability to influence and coach stakeholders at all levels of the business
• the ability to promote and inspire innovation and change
• experience in incident investigation
• the ability to work autonomously and balance day-to-day tasks

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Monday 30 September 2024