About you

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.

You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security. You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

What you will be doing?

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays.
• Australian driver licence and RSA certificate required. 

Montu is seeking a dynamic and results-driven Key Account Manager to join our team. In this hybrid role, you will drive growth by acquiring new business while nurturing existing pharmacy partnerships. Your primary focus will be to increase order volume in your territory and ensure exceptional service. (Please note - You will be required to travel 3-4 days on the road for face-to-face appointments - Areas covering Melbourne's Inner and Outer East suburbs).

Primary responsibilities include:

Driving Order Volume Growth: 

• Increase order volume within the designated territory by establishing strong relationships with existing pharmacy partners and achieving monthly targets. 
• Acquire new pharmacy partners to the Leafio platform, converting leads into valuable partnerships. 

Relationship Building:   

• Cultivate and maintain trusting relationships between Montu and pharmacy partners, acting as their dedicated point of contact. 
• Address partner issues promptly to maintain positive relationships and ensure resolutions are achieved.                                                                       

Strategic Initiatives: 

• Collaborate with the marketing team to identify and develop new value-added initiatives that enhance the partnership experience. 
• Engage in strategic planning to improve pharmacy results and drive mutual success. Prepare and deliver regular reports on account progress, goals, and initiatives for internal teams, stakeholders, and potential use in case studies or training sessions. 

Partnership Expansion: 

• Proactively expand existing partner relationships through upselling and cross-selling opportunities. 
• Identify, nurture, and convert new pharmacy partners, leveraging industry knowledge and networks to expand Montu's presence. 

With a long history of delivering sustainable and innovative packaging solutions to some of the most well-known brands, the Pact Packaging food division is looking for an accomplished Sales and Account Manager for our food division. You will develop sales opportunities for packaging for foods products through engagement of existing and new customers and manage customers at state and national level as you specialise in your category.

You are well known for your excellent communication and presentation skills and will bring deep experience in sustainable growth success. As a part of a solid team of likeminded professionals who have our customers and solution provision at the heart of everything we do, you will be able to develop lasting relationships, be flexible and strategic and are seeking the next step in your career. You will manage and lead the sales function for your products/market and will flourish in this role with exciting segment strategy in place.

Specifically you will:  

• Ensure that our customers are supported actively and with ongoing relationships in mind
• Conduct regular review meetings
• Identify and deliver on new opportunities and product sales strategies for foods packaging
• Prepare and present reporting and analysis on business activity, performance against targets and market industry opportunities
• Support preparation and submission of proposals that deliver a competitive and valuable service offering for customers and our business
• Represent the customers "voice" within the business and ensure their excellent experience throughout PACT
• Identify sales training needs and participate in sales training programs as required
• Liaise with Quality Assurance and production for the external issue of specifications for customer approval

Your skills and experience

 With a demonstratable track record in sales management and astute commercial acumen as well as practical experience in managing and sales to major accounts. You will also bring:

• Demonstrated commitment and belief of Safety in the workplace.
• Resilience with a strong desire to achieve, operational excellence and delivery of agreed growth objectives
• Strategic and collaborative approach that embeds and harnesses commitment to customer value and service excellence
• Entrepreneurial mindset, technical aptitude and understanding of manufacturing processes is highly beneficial

The role of Project Manager - Equity of Access, is a fixed term 24 month role to lead the implementation of a large scale corporate project. A key pillar of AFCA’s 3 year strategy is Equity of Access.  We want to ensure fairness and equity across all of AFCA’s services, so that every Australian can access the support they need.  This program will run over 2 years and will involve a large scale cultural change program as we shift our attention to supporting our people to meet the diverse needs of the community we serve along with changing our processes and technology to ensure any barriers to access are removed.   

Typically, in this role you will: 

• Work with the relevant internal stakeholders to plan, define and implement project scope, objectives, timelines and deliverables in line with AFCA project management framework.  

• Establish ongoing governance arrangements and structure including formal reporting arrangements on project progress.  

• Develop project plan, costing, resource plans and relevant project documentation 

• Undertake quality assurance activities. 

• Be accountable for the management and delivery of key project milestones across the project team, ensuring alignment with agreed scope and outcomes.  

• Determine and manage project risk analysis and review risk mitigation plans regularly. 

• Be accountable for the management of the project budget, ensuring appropriate tracking and financial allocation. 

• Project reporting / tracking (progress / financial) 

• Develop and maintain robust reporting to relevant internal and external stakeholders, ensuring current status and risks / issues are clearly defined and articulated.