As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will: 

• Review complaints from consumers and small businesses that have not been resolved directly with the financial firm
• Work with consumers and financial firms to gather information and understand the core issues
• Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently
• Utilise alternative dispute resolution methods to help parties resolves complaints by negotiation
• Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.

The kind of complaints you would review will be across:

• Domestic Insurance such as home and contents for car insurance
• Travel or ticket insurance
• Pet insurance
• Sickness or accident insurance
• Strata title insurance
• Small business insurances including farm insurance

As a Senior Dispute Resolution Specialist in General Insurance, you will leverage your expertise in negotiation, conciliation, and case work investigation to ensure fair and efficient resolution of financial complaints. Working alongside a dedicated team, you will review complex complaints from consumers and small businesses that have not been resolved directly with the financial firm. Your objective will be to impartially negotiate fair outcomes, ensuring that all parties involved in the general insurance industry are satisfied with the resolution.

In this role, you will have the opportunity to:

• Review and investigate complaints from consumers and small businesses
• Gather information and understand the core issues of the complaints
• Determine key issues and gather further information from complainants and third parties
• Apply AFCA complaint resolution criteria and relevant legal principles to resolve complaints fairly and efficiently
• Mentor and provide guidance to staff members in complaint resolution and casework management, ensuring consistent high-quality service.

The kind of complaints you would review will be across:

• Domestic Insurance such as home and contents for car insurance
• Travel or ticket insurance
• Pet insurance
• Sickness or accident insurance
• Strata title insurance
• Small business insurances including farm insurance

Are you a General Dentist looking for a new opportunity in Sydney? We have fantastic positions available across various clinics in town that cater to different preferences and career goals!

What We Offer:

• Choose between salaried positions or contract roles.
• Earn up to 45% commission
• Opportunities available at multiple well-established clinics across the town.
• Flexible schedules to fit your lifestyle.
• Collaborate with passionate professionals in friendly and supportive work environment.
• Opportunities for professional development and advancement.
• Excellent Patient Base 
• Relocation package available

The Process:

1. Apply Today: Submit your application and let us know your preferences.
2. Discover Your Options: We’ll present you with a range of clinic options closest to your home.
3. Casual Chat: Before scheduling an official interview, we’ll arrange a relaxed conversation with clinic owners to discuss your fit and preferences.

Requirements:

• Qualifications: Current, unconditional, and unrestricted registration as a Dentist with the Australian Health Practitioner Regulation Agency (AHPRA)
• Skills: Excellent clinical skills, strong communication, and a commitment to patient care.
• Attitude: A positive and professional demeanor with a passion for delivering exceptional dental services.

Apply now and let's find the perfect clinic for you!

If you prefer, you can also schedule a confidential discussion by emailing [email protected].

• Senior Leadership role within Rest's People & Culture team
• Hybrid working envionment with a focus on outcomes
• Sydney or Melbourne location 

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

The General Manager of People Solutions and Services is pivotal in driving operational excellence within the P&C department. This strategic leader will focus on optimising service offerings, enhancing employee experiences, and improving accuracy and efficiency in all operational processes – as well as strategically leading the remuneration and reward function. As a member of the P&C Leadership Team, this role acts as a driving force behind continuous improvement initiatives and the implementation of a robust P&C service model.

Thought Leadership and Strategic Advisor 

• Provide visionary yet pragmatic thought leadership to advance Rest’s People agenda, across the domains of HR technology, operations and remuneration. 
• Serve as a trusted advisor to the CEO, Executive team and Board, providing insights and recommendations on remuneration matters.
• Acts as a trusted advisor to the CPO, provide insights and advice on a range of strategic people matters, helping to shape the Rest People agenda

Operational Support

• Champion investment in advanced P&C systems, overseeing their implementation while managing relationships with operational vendors to enhance system efficiency. 
• Oversee an adept team responsible for the seamless execution of Rest's employee life cycle processes including onboarding, terminations, employment contracts, and workforce conditions.
• Oversee the payroll function, including outsourced service providers, ensuring accuracy, compliance, and timely delivery of services.
• Accountable for the design and execution of the Work Health and Safety (WHS) framework, encompassing the development and deployment of comprehensive wellbeing strategies and practices.
• Proactively manage HR operational vendors and systems

Operational Improvement

• Oversee the Operational Improvement team to pinpoint and enact enhancements in operational procedures throughout the People & Culture domain.
• Craft strategic initiatives to empower employees and managers with self-service capabilities for fundamental P&C functions, thereby elevating the user experience.
• Design and implement a tiered P&C service model
• Establish a robust people data, analytics, and reporting function 

Reward

• Design and execute performance and reward strategies, including the creation of relevant frameworks, policies, and plans that encompass remuneration, performance management, and incentive schemes. 
• Vigilantly oversee remuneration policies and procedures to guarantee effective design, application, and governance across the company, while maintaining strict compliance with critical regulations such as CPS 511.
• Administer the yearly performance evaluation and remuneration cycle, 
• Establish and maintain appropriate remuneration benchmarking practices 
• Take responsibility for drafting and presenting papers to the People, Culture & Remuneration Committee.

Leadership

• Establish clear team objectives that contribute to the broader People & Culture strategy, fostering an environment of accountability and excellence. 
• Oversee the team’s budget, optimising resource allocation to maximise the effectiveness of talent and capability programs. 
• Provide regular, constructive coaching and feedback to team members, facilitating professional development and career progression.