Assistant Front Office Manager

Reporting to the Resort’s Front Office Manager, the Assistant Front Office Manager is responsible for assisting with the management of the day-to-day operations of Front Office,  Reservations, and Night Audit functions, whilst ensuring all brand service standards are maintained in these areas, profitability is maximised, and Guest and Team Member needs are met or exceeded.

WHAT YOU WILL BE DOING:

• Assist the Front Office Manager with the management of both Front Office and Reservations operations.
• Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
• Ensure the Resort is maintaining a high level of guest service, ensuring guest satisfaction, through pre-stay, during stay and post-stay feedback, and assessment of guest satisfaction surveys
• Preparation of Front Office monthly reports, commenting on key company performances and forecasts.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Assist the Front Office Manager in creating and implementing department training plans to drive performance and engagement within the front office team.
• Be an ongoing support to all areas of the Resort, helping and guidance in peak times to eliminate potential issues.

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. 

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

As our next Front Office Manager reporting directly to the General Manager, you will:

• Lead the Front Office Team to deliver peak moments to our guests 
• Create welcoming places and memorable experiences not only for our guests but also for your team
• Provide excellent customer service and resolve guest issues in a timely and professional manner
• Empower our team to always go the extra mile for our guests
• Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
• Monitor and report on key performance metrics to identify areas for improvement
• Participate in the development and implementation of front office policies and procedures
• Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team
• Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.

• Hourly Rate: $36.09 per hour plus super
• Excellent Career Opportunity – Global Company, Extensive Growth Aspirations
• 50% discounts on accommodation across all Minor Hotel brands in ANZ, Global discounts & Birthday leave!

We are excited to offer an excellent opportunity for an experienced customer service professional to join our team as a Front Office Supervisor at the iconic Oaks Cypress Lakes Resort in the beautiful Hunter Valley. This is a full-time role with exceptional benefits and the chance to work with a passionate and talented team.

About the Role:

• Leading and supporting the front office team to provide a warm, welcoming environment and memorable experiences for our guests
• Acting as a role model for service excellence, sharing your knowledge and continually motivating the team
• Overseeing daily front office operations to ensure tasks are completed accurately and efficiently
• Managing guest arrivals and departures with a focus on smooth, positive experiences
• Addressing and resolving guest concerns in a timely and professional manner

If you are passionate about delivering outstanding service and have the experience and dedication to thrive in a dynamic team, we’d love to hear from you!

• Create an impact with lasting impressions on our guests in this customer facing role!
• Work, play and find your balance in a workplace where every day is a holiday 
• Find your balance with flexible work hours over a 7-day roster 
• Are you 100% customer focused and driven to provide top notch guest experiences?

NRMA Forster Tuncurry Holiday Park is a multi-award-winning holiday oasis, with modern self-contained accommodation set amidst great facilities in a stunning lakefront location. We have family-friendly facilities, kids activities, resort style pool and mini waterpark and our very own onsite café - Great Lakes Café.

What you’ll do:
You will ensure the highest possible standards in Front Office Guest Services. You will wow our guests with your welcoming smile, bubbly personality and ability to think outside the box. You will ensure that guests are welcomed warmly and are efficiently checked-in and checked-out. You will also be responsible for any incoming phone calls to the property and delight with your familiarity of all accommodation offerings and services. Hours offered will be between 25 - 35 per week, with  varying 6hr shifts rostered between the office opening hours of, 7:45am - 7pm.  Due to operational requirements, we are also open across weekends and public holidays.

What you’ll bring:

• Outstanding customer service skills
• Well presented, friendly and welcoming
• Passionate about everything you do with a drive to be the best you
• Team-oriented
• Great problem-solving skills and the ability to multitask, supporting your team and guests
• Reception/Front Office/Admin/Sales Agent experience preferred - hospitality industry will be highly regarded
• Park Management system experience (Newbook and/or RMS a BONUS but not necessary)
• Available to work shifts over a 7 days rotating roster

What’s in it for you? 

At Parks & Resorts it’s not just about discounts (although you do get these too). We know everyone leads a life and regardless of what stage you are at, we have something to suit you all. 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 

• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 

• My Thanks reward and recognition program  

• Employee referral program where you may be eligible for a referral bonus of up to $2,000 

• Grow, progress or relocate with us and move around the country to one of our many other parks or resorts. 

Know you belong :

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.  

Be in the heart of it all by joining our Front Office team of our Pullman Hotel! 

Reporting to the Front Office Manager, our Front Office All Rounder are primarily responsible for providing welcoming and efficient service for our Guest’s registration and departure.

What does an All Rounder's role entail?

• Provide quality service to our Guests, responding to requests promptly, efficiently and courteously during their check in, check out and throughout their stay. 
• Maintain accurate Guest accounts, ensuring all charges are accurate and posted in a timely manner.
• Attend to incoming calls via the switchboard in a professional and polite manner.
• Maintain strict security procedures, ensuring Guest confidentiality and safety.

• Reporting directly to the Front Office Manager, with regular access to the Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.

  As Front Office Supervisor, your tasks and responsibilities will consist of, but are not limited to the following:

• Providing exceptional guest service by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Participating in & conducting training and development programs to enhance skills and capabilities.
• Promoting and up-selling hotel facilities through strong product knowledge.
• Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality.
• Maintaining procedures & documentation.

• Hourly Rate: $36.09 per hour plus super
• Excellent Career Opportunity – Global Company, Extensive Growth Aspirations
• 50% discounts on accommodation across all Minor Hotel brands in ANZ, Global discounts & Birthday leave!

Due to an internal promotion, we are excited to offer an excellent opportunity for an experienced customer service professional to join our team as a Front Office Supervisor at our Oaks Brisbane on Margaret Suites property. This is a full-time role with exceptional benefits and the chance to work with a passionate and talented team.

About the Role:

• Leading and supporting the front office team to provide a warm, welcoming environment and memorable experiences for our guests
• Acting as a role model for service excellence, sharing your knowledge and continually motivating the team
• Overseeing daily front office operations to ensure tasks are completed accurately and efficiently
• Managing guest arrivals and departures with a focus on smooth, positive experiences
• Addressing and resolving guest concerns in a timely and professional manner

If you are passionate about delivering outstanding service and have the experience and dedication to thrive in a dynamic team, we’d love to hear from you!

• Create an impact with lasting impressions on our guests in this hands-on Guest Services position.
• Work, play and find your balance in a Resort based workplace where every day is a holiday 
• Find your balance with a casual position 
• Are you 100% customer focused and driven to provide top notch guest experiences?

NRMA Treasure Island Holiday resort is a holiday oasis, with modern self-contained accommodation and set amidst a multitude of family friendly facilities! We have year round kids activities, resort style pools, waterpark and our very own onsite bistro.

What you’ll do:
You will ensure the highest possible standards in Front Office Guest Services. You will wow our guests with your welcoming smile, bubbly personality and ability to think outside the box. You will ensure that guests are welcomed warmly and are efficiently checked-in and checked-out. You will also be responsible for any incoming phone calls to the property and delight with your familiarity of all accommodation offerings and services. 

What you’ll bring:

• Outstanding customer service skills
• Well presented, friendly and welcoming
• Passionate about everything you do with a drive to be the best you
• Team-oriented
• Great problem-solving skills and the ability to multitask, supporting your team and guests
• Reception/Front Office/Admin/Sales Agent experience preferred - hospitality industry will be highly regarded
• Available to work shifts over a 7 days rotating roster

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong :

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.