NRMA Murramarang Resort,  is located just north of Batemans Bay, but once you have reached our destination, it feels almost a world away.

We offer an extensive range of camp/caravan sites and accommodation options, from beachfront villas to glamping tents!  Nestled between the bush and absolute beachfront at South Durras, we offer a multitude of facilities for the young and young at heart; resort style pool, events facilities and onsite dining options.

We pride ourselves on our stand out guest service and ensuring our guests have the most memorable holiday experience.

What you’ll do:

Reporting to the General Manager, you will form and play an integral part in our Head of Department structure.  You will ensure the highest possible standards of efficiency and professionalism in the Front Office / Guest Services department. You will lead by example and your hard work and passion will be rewarded with plenty of responsibility and a real opportunity to shine!

You will assist in providing managerial oversight and daily coordination to the front office team; from task allocation to team rosters and an escalation point for guest or team queries. You will ensure effective communication and liaison with other departments and Resort Management, to guarantee a smooth operation.

What you’ll bring:

• A reputation for providing excellent customer service, with a genuine interest in engaging great conversation with our guests 
• Proven experience in leading and managing teams with a customer service focus – hospitality/tourism industry will be highly regarded
• Effective time management and an eye for detail  
• Passionate and team-oriented with a "lead from the front" mentality
• Flexible attitude to work hours over a 7 day roster, including weekends and public holidays as required
• CRM system experience not essential but highly regarded (Newbook and/or RMS)

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.  

In this dynamic role, you'll support both reservations and front office operations while taking on the following responsibilities:

• Handle guest reservations and inquiries with precision and professionalism
• Maintain a positive, sales-driven approach through phone, email, and in-person interactions
• Drive Accor's loyalty program by collaborating with front office and reservations teams to meet enrollment targets.
• Maximize occupancy and rates by identifying upsell and cross-sell opportunities
• Ensure smooth check-in/check-out experiences while prioritizing guest satisfaction
• Assist with inventory control and rate management to optimize hotel performance
• Operate phone systems efficiently and support with portering duties as needed

If you're a motivated, detail-oriented team player ready to make an impact, we invite you to apply.

Please note that the required working hours for this role is 11pm - 7am

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy.
• Complete the daily shift check list, referring any items that require follow up to the Front Desk Supervisor or Duty Manager.
• Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.
• Be versed in the VIP arrivals and special requests for the day. 
• Be aware of group activity and crew movements, liaising closely with the Front Desk Supervisor and/or Duty Manager, and assisting as required to prepare for such activity. 
• Have extensive knowledge of the Opera Front Desk system with respect to reservations, check in, cashiering and check out.
• Be fully versed in the Front Desk cashiering system, balancing each shift and resolving outstanding items.
• Have an extensive knowledge of the hotel services and facilities. 
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.