Based in our Perth CBD office, this valued role will support a rapidly growing, collaborative, and supportive team. This is a fantastic opportunity to accelerate your career in administration. 

In this key role, you will be responsible for a wide range of assignments which include:

• Preparing, formatting and collating reports, marketing materials, submissions, and other documentation.
• Coordination of client meetings and functions, as well as liaising with and following up on client enquiries.
• Reconciling and actioning invoices, trust accounting and expenses.
• Generating and coordinating the collation of weekly reports.
• Managing internal and external enquiries and correspondence for the team including travel bookings and general correspondence.

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

About the Opportunity

We are currently seeking a proactive and experienced Executive Assistant to support our Executive Director Impact Missions, based in our iconic Swan River offices beneath Kings Park.

You will actively contribute to a high-performing team and drive impact by working productively and efficiently, collaborating closely with other Focus & Enabler areas and Corporate Services as part of our matrix structure and championing our One Minderoo Culture. 

Your day to day will include:

• Management of EDs emails, ensuring volume is kept manageable, emails prioritised and tasks delegated accordingly. 
• Investigation and follow up of matters on behalf of the ED and where required, making decisions in their absence.
• Diary management utilising high levels of discretion and judgement to prioritise the ED’s commitments and resolving conflicts in a rapidly changing environment.
• Planning and coordination of often complex interstate and international travel arrangements booked well in advance to capitalise on cost savings and maximise time.
• Timely processing of financial transactions – Purchase requisition, purchase order, MediusFlow and FlexiPurchase.

Be part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business. 

About Us 

Proudly part of the Hornblower Group, Journey Beyond is a national business focused on bringing Australia’s most unique and iconic experiences to life. Our aim is to take guests beyond, to ignite their imagination and to transform the amazing into the breath-taking. 

Our suite of iconic tourism brands stretches across Australia’s beautiful coastline and deep into the heart of our continent’s rich landscape. We own and operate Journey Beyond Rail Expeditions (The Ghan, Indian Pacific, Great Southern and The Overland), Rottnest Express, Cruise Whitsundays, Darwin Harbour Cruises, Sal Salis Ningaloo Reef, Outback Spirit, Melbourne Skydeck, Eureka 89, Journey Beyond Cruise Sydney and Horizontal Falls Seaplane Adventures. 

Outback Spirit Tours offers a range of unique adventure tours, desert safaris and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 9 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

As an Administration Assistant with Outback Spirit Tours you will have the opportunity to work in a fast-paced and diverse environment. You will provide daily administrative support to ensure efficient day-to-day operations. Your attention to detail and excellent organisational skills will be paramount in your success in this role.

Responsibilities

• Provide general administrative support such as answering phone calls, and responding to emails
• Assist with freight when required
• Coordination of flights and arranging travel as required
• Coordinate the supply of parts to our lodges
• Assist with maintenance requests and coordinate logistics of contractors/supplies
• Maintain and update company databases, registers and files, ensuring accuracy
• Assist with the implementation of the preventative maintenance programs for lodge assets
• Implement contractual sub-contractor agreements
• Ordering of various items for the lodges such as fuel and equipment
• Prepare and distribute documents, monthly reports, and presentations as required
• Review and document standard operating procedures
• Contribute to the improvement of administrative processes and procedures to enhance efficiency and productivity

• Minimum of 2 years of experience in an administrative role
• Demonstrated experience using computer based Maintenance Management Systems such as MEX
• Working knowledge of maintenance and asset management practices
• Knowledge and ability to implement WHS risk procedures into online applications such as PROTECHT
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and individuals
• Strong organisational skills, with the ability to prioritize tasks and meet deadlines
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Attention to detail and a high level of accuracy in all work
• Flexibility and adaptability in a fast-paced and changing environment
• A positive attitude and a strong desire to contribute to a team

This is an amazing opportunity to work within an administrative capacity for a growing tourism business.

• Generous Travel discounts across the Journey Beyond Group;
• Study assistance Policy;
• Private Health discounts;
• Employee Assistance program;
• Discounts on Journey Beyond merchandise.

This full time  Assistant Manager - Nights  role reports directly to the Front Office Manager, you will be responsible for supervising and training the Front Office team and all guest interactions that occur overnight.

As a Assistant Manager (nights), your tasks and responsibilities will consist of, but are not limited to the following:

• Effectively manage the daily reconciliation of the Hotel outlets including reception
• Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift
• Represent the General Manager in their absence, holding responsibility for the smooth and efficient running of the Hotel's overnight operation
• Deliver guest service to all guests and handle any guest complaints
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered to.
• Provide guidance, support training and leadership to all employees
• Assist in all areas of the Hotel as required to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.