• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist 
• Support and value the contributions of all team members, creating trust and empowering our people  
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves

We are looking to appoint a Front Office Supervisor at our iconic Oaks Melbourne on William Suites property on a Full-Time basis. This is an exciting opportunity for an experienced customer service professional to join an amazing team with excellent benefits available. 

About the role:

• Guide & support the team in providing outstanding guest welcoming and experiences
• Act as a role model, sharing your expertise and continually inspiring the team
• Ensure daily tasks are completed accurately and in a timely manner
• Conduct guest arrivals and departures
• Resolve & respond to guest complaints in a timely and professional manner

The Assistant Workplace Manager plays a pivotal role within our Workplace Management Services Team on site with our client partner. This role works closely with the Workplace Manager and National Workplace Manager to ensure the delivery of exceptional tenancy support and uphold the highest standards of workplace efficiency and productivity. This position requires a proactive approach to service delivery, ensuring client satisfaction while adhering to service level agreements and key performance indicators.

• Supervise the delivery of Workplace Support services with particular focus on space management, meeting room use and space presentation
• Deliver best-in-class Client and Employee workplace experiences
• Oversee Help Desk operations including Access Card management, locker allocation, and Environment Health and Safety compliance
• Maintain the presentation and cleanliness of the tenancy
• Ensure the delivery of contracted Workplace services in line with SLAs/KPIs.

The opportunity:

We are sourcing an Executive Assistant to join our collaborative team at AIA in Melbourne – St Kilda Road. The successful candidate will provide efficient and effective executive administrative support to two ExCo members. This opportunity would suit an experienced EA who has worked in a similar environment within financial services or insurance and has exceptional organisation skills.

To be successful in this role you will:

• Provide comprehensive diary management including scheduling appointments, meetings, travel and logistics

• Prepare draft correspondence, printing and compiling presentation packs

• Proactively anticipate needs and ensure the executives have all the required documents in advance of meetings

• Provide key support to two Exco in the delivery of business objectives

• Facilitate general invoicing and expense management

• Organise travel and accommodation bookings, in line with the AIAA policy

• Contract management, including arranging review and execution of contracts

• General office duties and provide additional support to the team if required.

Successful applications will demonstrate:

• Proven experience in a similar role supporting senior executives in a large and sophisticated organisation

• High level communication and customer engagement skills

• Strong attention to detail and excellent organisation capability

• The ability to maintain confidentiality and use appropriate judgement and discretion

• Experience working in a fast-paced environment

• Strong prioritisation skills and dedication to consistently deliver a high standard of work

• Flexibility in your approach to work and willingness to assist with additional tasks as required.

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills

• Career development through internal mobility opportunities

• Work for a business helping millions of Australians and make a difference to someone’s life everyday

• Access additional leave days a year to recharge and refresh yourself

• Enjoy wonderful Health and Wellbeing initiatives that support you

• Work with supportive and inclusive managers

• Flexible working arrangement

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. 

Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2023 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?

Join an organisation that helps people live better every single day by applying via the link today.

Applications close on 8th of March 2024.

What you’ll do

This is your opportunity to be a big part of something big by supporting our global CEO so that every day runs as smoothly as possible. Your day-to-day will be varied but some of what it will entail includes:

• Ensuring our CEO stays organised and on top of everything that he needs to in our fast-paced business – managing his diary; responding to emails and calls; travel and accommodation management; prioritising tasks; processing expense claims and credit card reconciliation; scheduling Board meetings and other meetings, events and functions; coordinating monthly Board packs; organising catering requirements, etc.
• Providing support to the wider Executive Leadership Team on an ad-hoc basis. This may include, but isn’t limited to, stepping in to create meeting agendas or take minutes, booking travel, document preparation, manage expenses and anything else that may come up from time to time.
• Handling confidential and sensitive information with discretion and professionalism.
• Taking pride in keeping our CEO well informed and up to date of changing priorities and any key issues that may arise. You’ll also collate any information needed to assist the CEO in making choices in relation to these